A gentleman and true professional. He diagnosed the problem and effected the necessary repairs in a…read moreprofessional manner at an extremely fair and reasonable price. Highly recommended.

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

They are always available. Their technicians are knowledgeable. I do recommend their services.read more

Mike fixed my new LG Sidekick after LG sent an incompetent delivery company to do the installation…read more Mike is very thorough and honest. He provided great service same day.

Our dishwasher had a water leak problem. HQ Appliance Repair came on time and quickly identified…read morethe problem. He was professional with the work and the cost was reasonable. He also offered advice on the dishwasher. I definitely recommend HQ Appliance Repair.

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

BUYER BEWARE Complete and total rip off almost criminal!!…read moreWe gave them an opportunity to repair our Frigidaire refrigerator Without removing any panels or inspecting any internal components, they quoted a repair of $2300.00 we declined We requested a quotation from a different repair company and received a complete diagnosis that included , removing panels and inspection and subsequent repair for $840. Same diagnosis, 1/3 of the price BUYER BEWARE

Very flexible. I screwed up, and he walked me through everything I needed to do to fix…read more It with the vendor. Then came back out an and did a great job installing!

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

Called in the early morning for oven repair and it was fixed by 2:30 pm same day. Troubleshooting…read morethe issue, explanation of the fix, price/parts/labor/warranty explained, and repair was highly professional. Great service.

Very prompt! Fixed my dishwasher and my dryer. The dryer seemed to have a couple things wrong with…read moreit. Average price of fixes about $300.

Can I give 0 stars? This company is so ridiculously unprofessional…read more Over a month ago I had a technician come and replace the gas from a broken cooktop. During the repair he either damaged or failed to remove all broken glass from one of the burners (left a piece of metal/screw in one of the burners - resulting that burner shorting out. I scheduled the technician to come back out - and they didn't properly book the appointment. Then they sent him out (a week after repair) and he never reported back to them - ends up he was released or they stopped using him for work. So they sent out a 'Master Technician'. He said he'd have to order a part and come back out and make the repair and see details of what the issue is when he has the part. That was a week or more after last technician had been to house. Well... after many weeks of waiting and numerous calls - all with a promised return call to get the service completed... nothing. Weeks of calls with no promised returned calls (in 30 minutes, by end of day, by Monday, etc...) They are full of shit! I have asked to talk to the owners, but nothing yet. They should have stepped in long ago TBH. Stay far away!

Initially, I had created a glowing review of Same Day because I felt, at the time, that their…read moreavailability and response was stellar. The fact that Cassie was extremely attentive and professional and Rudy coming out the same day and address issues with my fridge was awesome. Unfortunately the experience turned sour as the fix did not resolve my issue and I needed someone to come back out. Since Rudy did not change any parts, just provided "service", he let me know that if problem persists within 2 weeks, that would be the only time I would be able to have them come back out for a warrantied event. Within a week, I ended up calling same day back out for services. Suffice it to say, I was given the run around the whole day. The guy did not come during the scheduled time and even afterwards. He let me know that he needed to touch base with Rudy to see what he did and that he would come out after that. My better judgment understood these folks were not really about fixing issues more so than taking money and not holding on to their end of the bargain, so I reached out to another company and my problem is fixed. I could see if I was trying to jipp these guys and not pay, they had a trip charge and I was billed for some additional service...I paid. All I wanted to do is get my fridge fixed. I was transparent in the work already done, and I'm glad I was. I am sure they would have tried to tell me I would have needed a boat load of parts. These guys didn't look at the future value of money more so they looked at making the quick buck. If you want a place with questionable service and questionable follow up, choose service. If you want your appliance fixed and for a fair price, go elsewhere...