Alan is a true professional and quickly diagnosed a problem with a tire I had been struggling to get fixed for months. The tire shop I bought my tires from could not fix the leak in the tire despite frequent diagnoses and repair attempts. Alan quickly identified the true cause and I have not had an issue with that tire anymore since he fixed it. I highly recommend Keffer Kia's service department. read more

Took 2 hours for a state inspection with an appointment when I went to pay for my tags I found out that my inspection was not done had to take time off to have it inspected again not to mention they added an extra charge to my ticket 4 tire rotation did I did not ask for and neglected to tighten the lugnuts while waiting 2 hours for my car to be done salespeople three of them follow me around everywhere I went trying to upsell me on the new car of the month # ghetto # disappointment #waste of time read more

Well, well, well. I see that several have posted here how they are liars at Keffer Kia. I would have to agree. I submitted two job applications online prior to seeing a marketing opportunity to test drive a vehicle in exchange for a $25 Visa Card. Harmonica Jim spent some time with us but then turned our meeting over to the GM dude. I asked him if he had any job openings and he said not at this location but he gave me three other Kia locations that would be a ridiculous commute as I live a couple of miles from the Mooresville location. He never even came back with the list. Harmonica Jim had to track him down. What the freak. Why LIE? You have a whole list of jobs posted and I applied to two of them. I see no reason to ever buy a vehicle from here as I don't appreciate lying eyes. And thank you for the prompt email today that said you were not interested in hiring me :) read more

Keffer Kia - Car Dealers Near Me - Mooresville, North Carolina

Do not go here for service on your Kia. They will rip you off big time. I was given an estimate for over $5000 for repairs. Went somewhere else and paid less than $900! Also, they tried to upsell us into a new vehicle when the Kia we had only had 55k miles on it. Trust the reviews and stay away or pay big time. read more

I took my car in for recalls and ended up with a stopped up drain tube because they tried to sell me new air filters. They put the filthy, leaves covered filter back in. When I went back to make them fix it they acted like that was their norm. I will never use this place again. read more

This dealership is a joke and I wished I read some of the reviews before coming in but with that said we did get 2 vehicles from Erich who was great and he and mike saved the deal because there so called closer came in and bullied us to a point were they almost lost the deal and Come to find out the only 2 guys that served us with care and quality customer service don't work for Kia any longer which begs the question why... We wish you well Erich and Mike. we love our cars and will always have a Kia but will never come to this dealership for any kind of service they can't seem to get anything correct, we had to come up multiple times to get things addressed. We were promised a few things and it took forever to get them done correctly. And I'm still waiting for our touch up pins and it has been over a month. We went into the dealership several times to pick up a check that was supposedly mailed and never was. One of the vehicles we purchased was promised a detailing since it was not quite new or super clean, when we brought it home we had chipped paint and minor scratches. We called Mike and he said he would take care of it and had us bring it in. they gave me a loaner car for a few days to fix the scratches, chips and detail. When my husband picked up the car it was never detailed and the chips were still there. He came back with the loaner and which we had for a few more days. When we came back the detail was done but the scratch wa still there. Came to an agreement and decided not to get chips taken care and they would give us some accessories and a paint pin in its place. Mike order the parts and said it will take a few days (Tuesday ) I called several times on Tuesday never hear back so I decided not to waste my time. my husband called the dealership and found that Mike no longer works at Kia and spoke with a KC he was rather rude on the phone. We were told to come back Saturday which we did only to be made to wait, ignored and brushed to the side. KC showed no regard or interest why I was there he proceeded to help other people and blew us off. If we did not take matters into our own hands we would be still waiting for our parts. A suggestion to all go to any other Kia dealership than this one, go to Keffer Kia at your own apparel. Keffer you should be ashamed your dealership. read more

So many things I can say about this place, one of them being, do not take your car here!! They take 5 hours( no exaggeration) to do anything, even with an appointment. I took my car here and they said I needed front and back breaks. They replaced my back breaks for $268. Took my car somewhere as and I told them they said I needed new front breaks. They let me see my breaks and my front breaks look brand spanking new. They are a bunch of crooks and if you want to waste money on meaningless repairs that your car probably does not need, go there. I probably wasted $268 for back breaks that I probably did not need. read more

By far the worst dealership I have ever dealt with. Lie after lie after lie. Left hand doesn't know what the right hand is doing. Dishonest finance guy, dishonest service writers. You say you support law enforcement and veterans...as a combat vet please get some integrity or take the signs off the door. Stop using us as a way to drum up business. What a joke. read more

This is a joke of a dealership.. I hope that the name Kia knows the poor service coming from here. And if Kia knows and doesn't change it no one needs a Kia. I heard a salesman say he didn't care if he sold or traded a car. Then went and got another salesman that was just as lax as the one before.. The doors need closed!! Or treat possible customers better!! As for me I wouldn't buy a car from this dealership or have any work done I would buy a goat first!!!! read more

Had an appraisal done by KBB for instant cash offer at this dealership for $8,600. Upon arrival, I was offered $3,800 for my car because I wasn't planning on purchasing another vehicle. My sales rep was nice and basically said it's a rip off and that you could easily get more value on carvana etc read more

Took advantage of my 80 year old mother. I could not go with her due to work. They sent her home with no paperwork, and sold her a warranty that they did not discuss with her. So upsetting. Stay away! read more

Do not waste your time trying to get service done here. They had my car for three weeks and did nothing except try to get me to pay for an unneeded non-warranty repair. I called 5-6 times and gave them my contact number each time and today when I went to pick it up they said there was no number of file. They never looked at the car until this morning. And the car had the exact same issue that was remedied by another Kia service department three years ago and I made that clear and gave them the contact info of the other dealership. Extremely frustrating. read more

Took our Kia in for recommend recalls, the whole time they are blowing up my phone trying to quote and buy my car. When I got it back after they'll held it hostage it was broken, at that time money was spent on 2 dynastic almost $200. They up charge everything trying hard to keep your car and deminish the value. PS I NOT need a engine read more

I'm sorry, I didn't realize we were going to a rave, I thought those went out w/the 90s. In other words, turn down the friggin music so you can actually hear the customer (novel idea, I know.) I have a sneaking suspicion loud music = distracted customer = easy to screw over said customer w/numbers & contracts when it's time to close the deal. That said, we've had two experiences w/Keffer Kia, one that ended w/a purchase and one that made us swear never to return. The first experience landed us a nice used Camry. Less than a year later, we returned seeking a new Kia. We approached the same sales person and asked her what she'd offer for my trade. We let her know we'd had a few decent offers but wanted to drive her car and give her the chance to win our business again. Her response: "I don't give offers. Go look somewhere else and if you still want my car, then, if you commit, I'll tell you what I want to give you for your trade". Excuse me? I don't think so. Remember me, the customer? I run the show, you jump through hoops, NOT the other way around. We told her as much (in more polite terms) and walked out. The next day we bought a brand new, fully loaded car from a dealer up the road. We will never go back or recommend Keffer as they clearly don't value their customers. read more

We purchased our second Kia vehicle from Keffer Kia two weeks ago. We had an amazing buying experience. The purchase process was completed less than 3 hours. After searching their one line inventory we purchase a 2027 Kia Sportage getting a phenomenal deal on a 2017 close out. As a retired educator the price point was well within our budget and very manageable. I would highly recommend if you are looking for a new car I'd encourage you to look for a trustworthy dealership make a trip to Keffer Kia. John G. read more

They are not honest and now I am dealing with them after leasing a car. The girl that sold me the car was nice and things went well. But now I am getting charged more than what was agreed upon. They also did not process my lease trade in and that old car payment went through. I have called them three times now in a month to fix these problems and they keep telling me that the finance manager is too busy to help me and that they promise to call me back. LIES! I'll never shop here again. Going up the chain of command today to take care of these problems myself. read more

I got 3 cars from this place so far, and I absolutely love it. Cedron is amazing car sales person, he is not pushy but gives you lots options that make take the right car for you. I take a long time to pick my car and he was patient. read more

I went on the website to look for a siv. There was one for 5000+ i got on the website and was automatically connected to a live messenger. I told her what i was looking at. She said yes they had it. So i drove to moorsville from concord. About 16 miles or so. When i hot here it was bait and switch. Supossedly that car had something wrong with it and they put it on wholesale. My daughter did end up buying a used car. A chevy traverse. A big loaded suv. My son is in the office right now trying to get a car. The people seem friendly but of course that is what they do. read more

How would you react if your single, 75 year old mother-in-law told you she'd bought a new car? How would you react when you discovered she was waiting for a routine oil change on her perfectly good car when she was preyed upon by the dealer? How would you react when you saw the contract and realized she'd been charged a higher than earned interest rate, been low balled on her trade in value, been charged full sticker price, sold gap insurance, sold an extended warranty, and put into a 75 month contract? How would you react when you found out that preying upon the elderly is completely legal and that the trusted dealer showed no remorse? How would you react, where would you turn? Beware, this is what absolutely happened at Keffer Kia in Mooresville. This is what salesman Eddie Johnson, GSM Greg Armstrong, and Finance Director Michael Johnson believe is acceptable behavior. UPDATE: Keffer blocked me for my negative review of them on their website. Be careful before going here, especially if you're an older, single woman. Don't trust their reviews as they self-review (Justin Schlittenhardt) Service Manager posted his own review of the service dept and, surprise, said they're great. So dishonest it's unreal. Somebody like the Tribune should call them out. read more

Avoid them at all costs. I wanted to test drive and likely buy a used Kia they had on their website. Called and confirmed the car was there, set an appointment with Benjamin, and he said he'd have it waiting for me. Drove over an hour to the lot, no one can find the car. After waiting a few minutes, we were told it was in the "paint shop" for some scratches on the bumper. What?? This car had been on their lot for almost a month and they were just now painting some scratches?! They also had the nerve to tell me they couldn't tell from the computer whether a car was actually on their lot. Horrible experience. Nothing was said to us by a manager or by Benjamin, who was with other customers and never even spoke to us. They lost our business for life. Oh, they did put gas in my car since I had driven so far. Too bad they couldn't give me back all my wasted time. read more

Keffer Kia verbally communicated a reduced price for a used car. I texted an offer and the sales associate said that the offer was accepted by the manager. I was excited and waiting to put a down payment until I could go pick up the car. Communication after that from them was very poor. I took a day off of work to travel 2.5 hours to pick it up. When I texted to try to re-confirm again, I was finally contacted by a manager. The associate and manager said they made a mistake on the out the door price vs the sales price. This was even though I clearly texted/documented my offer as "out the door". When confronted, they were polite enough to look into it again and did eventually get back to me. However, they did not honor the deal they had already verbally accepted. Wasted a day off and they left a very bad taste in my mouth. Cannot trust a business that does not stand by it's word- even if they make a "mistake". read more

Poor customer service, don't care about the customers' wants or needs, negotiating poor, management insulting.

Not the best experience but the second sales person, Tammy, saved the day. We went to Keffer Kia in Mooresville to look at a car we were interested in. We were greeted by Eddie J and went to look at the car: sadly we found out that the car's hood and front bumper were scratched, like it hit a pole kinda scratches and the front bumper had a crack from the hit. When we pointed these things out, Eddie J told us that the dealership can fix all of that by replacing the bumper. We informed him how disappointed we were about this situation but he assured us that he will give us the best deal and negotiate with us so that we can take it home that day. When we started talking numbers, the deal he offered us was, wait for it: "we wont charge you for the repairs" ... I thought it was a joke: some else hit the car after pictures of the car were posted online and then the best deal he offered us was "we won't charge you for the repairs"... Apparently he was serious so we obviously declined the offer to which he said: "I could have sold 2 cars in the time i spent with you", which is highly un-professional and rude. I do not recommend dealing with this sales guy. We ended up talking to another sales person, Tammy, and we bought the car. read more

Would give them a zero if possible. Their offer on my trade was such a joke that I walked off the lot in utter disbelief. I realize that dealerships try to rip buyers off on their trade-in, but this place set an all-time low in my book. Tried to tell me that my new vehicle, a 2019, had lost 60% of its value when i bought it new in Oct 2018. Lol. The sales manager said he used to sell Lamborghinis and knows more than I do about sports cars. Do yourself a favor and drive somewhere else. read more

DO NOT BUY A CAR HERE! THEY BAIT AND SWITCH AND SELL RUST BUCKETS! First they drew me in with a low interest rate to close a deal. They then called back saying that they had to change the terms to a higher rate, or I'd have to return the car. They were taking advantage of the "conditional delivery clause" that allows them to do that. After more than a week of back and forth, they finally agreed to honor the terms only after I was over an hour into the trip to return the car! Also, in the mean time they had run my credit more than fifteen times which drove it down a hundred points. I would not have been able to get decent terms anywhere else, even if I wanted! Next, the low mileage used car I bought was advertised as being "certified" and "inspected." I was assured that there were no mechanical problems. A week after the deal was finally closed, the car wouldn't start. Two new batteries later, it still wouldn't start more than once in the cold. I had to jump it off every time the temp was below 30. Finally, the car breaks down on my way into work. I get it towed to the nearest Nissan dealer for diagnostic, as directed by the shady aftermarket warranty company Keffer pushes. The service manager there said the exhaust rusted OFF! Not rusted, rusted OFF! Furthermore, he said the undercarriage and mechanical components were so badly corroded that the car would have continuous problems. He also said that if any mechanic so much as took a cursory glance they would reach the same conclusion. I call Keffer and they try to strong arm me into a higher priced car, telling me no one would ever give me as much for the trade as they will. After my experience, I don't think Keffer dealerships are any better than the worst fly by night used car dealers. It seems clear that they use the bait and switch tactic with terms, and know they are selling junk used cars. read more

If I could give it zero stars I would. Sales staff are crooks and will try to screw you over anyway they can. They will try to take as much money as they can and when you call them out on their mistakes or scams, they continue to lie straight to your face. Stay away and never go here! read more

I would like to thank Mr. Roy Hall, Service Advisor of Keffer Kia for paying special attention to my 2020 Kia Telluride, thanks again to you sir, continue to be attentive, and I will continue to be a loyal customer. read more

Don't waste you time. My son bought a 2017 Forte here 6 months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been lost in transit, so have to order another one that will take 3 more weeks to arrive. I have been renting a car for 6 weeks now, Keffer will not supply a loaner or a rental. And never had the dignity to tell be that, only they are looking into it and will call me back. 20+ documented calls and never a call back, everytime "we will look into it and call you back". It took me taking a day off work and driving an hour there for Steve to finally tell me to contact Kia corp and warranty company. Kia corp takes no responsibly for the car or for the lost motor, and the extended warranty place says it is now a Kia issue and out of there hands. So guess I have to continue paying for a car that doesn't run, insurance on that car, and rent one so that I can work to pay for all this. My only fault was trusting Kia and Keffer Kia, will not happen again. BBB, Kia Corp, and State Attorneys office complaints filed, but every thing takes time. Complete waste of time, energy, money, trust and dignity. Poor customer service, poor responses, poor management, poor vehicles. read more

They are liars. Sara summer called me about her boss wanting to trade my car in to give me a newer vehicle with lower interest and payment. She texted and called pressuring me to come out and promised again her "boss " would take care of me. I get out there Sara is running around juggling appointments to all the people she lied to and they stick me with a new kid who had no idea how to work with customers. Long story short after an hour wasted at Kia and false information they said it's too soon for a trade in. That's what I know! Then why that weirdo Sara harass me for three days and the new inexperienced sales weirdo try to get me to run my credit as soon as he sat down. They are unprofessional and lie at this Kia I would avoid. read more

I love my car and didn't really 'want' a new car but it had quite a bit of miles on it. I knew replacing it was the best decision. I have only owned Pontiacs and I knew when the time came I would have to shop around and see what I liked...only because they don't make Pontiacs anymore. I was really excited to look at Kia because of the great warranty. I spoke to a guy through email and told him when my husband and I could come in. They closed at 7 and we could not get there any earlier than 6 due to my husbands work schedule. We had a full day planned the next day to look at other cars but we wanted to start with Kia. We actually got to the dealership a few minutes before 6. When we walked in everyone was busy. It wasn't long until a nice man asked if we needed help. I told him I had spoke to a guy online several times and he said he would be right back. He came back a few minutes later with a salesman. The salesman introduced himself as Shannon Moore. We set down and he asked us what my wants and needs were. Within minutes of meeting me, he was making fun of my accent. Very unprofessional. After we talked for a few minutes we went outside to look at some cars. I loved the look of the Optima so we looked it it. I got in one, and it wasn't for me but I was disappointed because of loved the look of it. I decided to look at the Forte. I liked it so we took it for a test drive. I didn't want to drive it through the parking lot because the cars were tight and I thought he was going to stop before we hit the road and let me drive, but he didn't. He stepped on the gas and we took off. Not in a good way..... I could tell the car did not like it. We pulled into a parking lot and he let me drive. I liked it but it just didn't feel right. When we got back it was 6:40 and they close at 7. I wanted to look at Sorentos but he was pushing us to leave. Very unprofessional. He made a comment about how we shouldn't have came so late. I commented back that we didn't have a choice because of my husbands schedule. Very unprofessional....again. He told us to come back the next day and handed me his card. I was disappointed because I was really interested in looking at a Sorento before we left. It was clear to me that he was not interested in making a sale. Too bad for Kia. I don't think the other salesman are as unprofessional as this one but I was looking to buy and they didn't seem to care..... I would recommend going somewhere else. read more

A great staff. Welcoming, kind, and not pushy. We have purchased our last 2 cars here and consistently have great customer service. Shaun Tate took great care of us with our most recent purchase and even gave us a voucher for a free oil change. We will be back! read more

Dishonest! 3 days after the sale, the dealership tried to trick my wife into paying them another $600 for a used vehicle we purchased. They said that she had to come in to co-sign our joint checks? Does anyone believe that the cashier missed this??? Seeing through this ruse, she refused to come down and then they tried to scam her for more $$. We wound up giving them back their vehicle and submitted a harassment complaint to the Mooresville police. Buying from another dealer this week. Awful experience. read more

Buyer beware, horrible business ethics and practices in place. RUN RUN RUN !!!! We have one payment and a disposition fee left on our Kia sportage lease and it is more the 6000 miles under the limit, in mint condition other then a small ding in one door and we have a ding policy we pre purchased so it is 100% covered, and there is just a few weeks remaining on the lease. They tried to tell my wife that she owed more then she did and take payment on it knowing well and good that this was not true and obviously not ethical at all! The most she should have been told is the $700 we owe. But not at Keffer Kia, nope..... they said $2500 and we can take it...... really, why are you trying to take monetary advantage of people, that's despicable...... the fact it was even offered as an option really shows their true colors as a business. As a participating member of our local chamber of commerce, a local business owner, and member of numerous Kia forums and social media sites I feel it is my duty to pass along these advantageous antics they are attempting with the residents of the Lake Norman region. read more

Ryan my salesman (no longer there) was great. Sales team and finance department were great to work with.

This business doesn't even deserve one star. We wanted a Kia Optima, have been loyal Kia customers with them for 5 years, never missing payment and we were treated horribly. In a matter of 3 hours we were given 2 options only, of what fit our price range/situation. 2 cars that miles vs year were by far not worth the price they were asking. I'm not sure what has happened in management there in the past couple years but it's nothing like it was. It was so obvious they were trying to get rid of these two cars to us hoping we were not smart enough to see through their fast talking manipulation. I'm so proud of my husband for telling them what they were asking was obviously unreasonable & walking out. They even called us an hour later trying to push the same deal on us with another car, only it being six dollars cheaper. Please be mindful if you shop here. Know your facts before you agree to or sign anything cause if you don't and they see you coming, your in big trouble. They are crooks. read more

I bought 2 brand new Kia Optima in August 2019. The manager & saleswoman were extraordinary! They worked so hard to make sure we drove away with the cars we wanted. They never made us feel bad cause our credit was just fair. It was a great experience all the way around. We weren't rushed & they were all professional & kind, from sales to management to finance. We just moved to Moorseville & bought our new house, so we were thrilled to have a dealership that we would definitely return to. Unfortunately, we went back December 8,2020 & we left with the complete opposite feeling. The young man wasn't interested in letting us see the cars cause he was more concerned with how cold he was. Raschan( forgive the spelling if it's not right), was his name. I had researched the k5 models & wanted to see the different ones. He let us test drive what HE & HIS manager thought we could afford & refused to let us test drive the model I was interested in until he did a credit check of myself & husband. My husband is 69 & I'm 54, not our first rodeo. I was appalled at the way we were treated. We were told that to trade in a 2019 Kia ex & a 2019 lx( I think that's the model), we would have to put 6-7k additional cash down. Honestly, we weren't given the time of day & were made to feel bad cause we had just fair credit scores. I was made to feel like I was a waste of time because that's how I was treated. Then the most bizarre thing happened when I was in the parking lot of Keffer Kia, my husband spoke with a salesman named Andre prior to coming in & it was him that we were looking to work with but when we got there, we were told he was sick. So I'm in the parking lot waiting for the manager to find our car key that he lost & a call comes in from Keffer Kia. I said,"hello, why are you calling me when I'm in your parking lot?" , this man replied," oh so you made it to the dealership today". I politely & confused asked him his name. He responded with, "Keffer Kia. " I said I know that, what is you name sir?" He cryptically said, "Keffer Kia". I just hung up. Not only did I have a salesman that just wanted us to believe that the models were,"basically the same" & didn't want to answer my questions because he was either to cold,not trained well enough or didn't feel like working for the sale. The manager was not the manager we dealt with in August 2019 unfortunately & the only time he spoke to us is when we were leaving to tell us he lost one of our car keys. I briefly told him how differently we were treated from the last time & how superb the experience was in 2019 & how just demoralizing I felt we were treated this time. I called back the number that someone from Keffer Kia called me from & told the gentleman who answered that this person would not give me his name but it had to be Andre because he was the only one who knew we were going that day. The gentleman said he would have his manager reach out....crickets! Needless to say, I think they need to take this review seriously & follow up on the deficiencies I lamented. I am disappointed with the lack of professionalism & it's rather unfortunate that I will be looking for another Kia dealer. Even the manager didn't feel a potential life long customer was worth a follow up, rather sad. read more

I've had several dealings with this place. The first was a few years ago helping my son's girlfriend buy a car. They got us in there by promising to match the deal the much better Hickory Kia store was offering but wasted two hours of our time trying ridiculous tricks to get more money out of us. First they tried to accuse the other store of not having the deal. When that didn't work it was the usual tactics all dealers use except for this: They walked up saying they accepted our offer but way down in the charges they put "Mandatory extended warranty $1850." I just had to laugh. We ended up buying it (after getting that nonsense removed) but they still managed to scam an extra $400 out of the girl who gave in because she was too exhausted just watching me fight for her. Then last year when the Telluride came out they told my friend they would sell it for sticker price minus a $2500 rebate but when the paperwork was shown to him they did show the rebate but below that added $5000 and called it a "FACTORY addendum sticker." I should have recorded that because that was illegal but town attorneys probably golf with these clowns so I'm sure it would have been a waste of time. That deal of course didn't happen. Then today, after being bombarded with "please sell us your car" letters, I reluctantly went in after telling them what I expected (and they said if the car checked out clean they would give me that much because they wanted it that badly). Of course they offered me $2500 less so that deal of course didn't happen. This isn't the slimiest dealer I've ever worked with but it's damned close. Plan on taking a shower after you manage to escape their garbage and greed. read more

Keffer Kia of Mooresville has only one thing on their mind. How can they undermine someone who was interested in a used car for sale. They apparently do not care or respect potential clients. I was in the market for a new car. Found one that had just come into the dealership an Altima 2010 under 100 K. I inquired about the car and then had my dad look at it. Dad said I should come look at it and I did. We did a test drive of the vehicle that same day and there was a humming sound when you would go to accellerate. The car had yet to be reconditioned and or looked at by the shop. I told Andre I did some research on the cause of the noise and would like to make sure that everything was good with the vehicle. He got word that the noise was due to bad wheel ball bearing that would have to fixed. I said cool you have earned my business lets talk numbers and such. So When I asked about the numbers he said he would get back to me and unfortunately failed to do so. I had mentioned I had also talked to the finance department to see about possibly what they could offer besides what I already knew i had to put on the table. Finance said they would meet with me first thing in the mourning Monday to finalize the deal. I said ok. I then get a call from my sales rep Andre who by the way at least went out of his way to tell me that another salesman sold the car this mourning. I was like how and why did this happen. I gave all the clear buying signs for the vehicle. The Dealership undermined Andre's sale and undermined me. They sold it when it was already in the process of being sold.... I knew something was up when Andre never got me the final numbers on the Car with tax tags and fees. They originally wanted to sell it as is prior to having it inspected in the shop. If your an educated buyer you know that the vehicle needs to be inspected.... I am glad I test drove it to discover that bad wheel bearing on the vehicle....... This dealership has no ethics when it comes to how they treat everyone that comes through that door to buy a car. Their Sales Manager has no ethics either nor was he aware that I was meeting with the finance department on Monday to Purchase the car. When asked about trying to earn our business he said " of course we will work hard to earn your business." I said how so you literally undermined a sale in process and bypassed me the buyer... I was also told they didn't feel comfortable with me giving them a deposit on the vehicle because it had not been inspected yet.....!!!! They also didn't want out price me on the vehicle saying if something is wrong with it then the price might go up..... So I was like ok i appreciate your honesty with that. NExt day car is back from the shop you still want it? Can I get the final numbers to give to my bank please? Sure I ll get right on that. Numbers never came. Then the next day which is today I get a frantic call to be informed someone else sold the car this mourning at the dealership???? You folks see why I am Mad right???? They Ignored and discriminated against me because they didn't think I had the money for the car...... Anyways I feel Bad for my Sales Rep Andre because his sales Manager did him dirty by allowing another sales rep sell the car.... Undermining my sale of the vehicle... Funny thing is they updated the dealer price this mourning on Car Fax for 7980.... prior to selling the car or reposting it to make it appear in Car Fax's top searches..... A Marketing Trick indeed by this dealership......... Keffer Kia of Mooresville NC will more then likely find a way to insult you during the sales process. The Sales Managers do not appreciate you the buyer they only want your money... How Can a dealership exist with such poor business ethics.... Undermining a Clients Sale. I know the sales process very well and because of that I took a an appliance department to number two in the company within a six month period..... So Yea Keffer KIa of Moorseville Failed and they failed big time undermining my purchase....... Do not waste your time or your money!!!!!!! read more

I have to reinforce the comments about blatant liars. I bought a Kia Optima in June 2018. I did not realize they did not take credit cards but was promised they would pay the credit card fee for the cash advance - $100 - if I would buy the car that day. I bought the car but have not seen the money, despise multiple calls to the agent, finance department and Sales manager. Since it has been over 6 weeks I can only assume I am getting the run around and was lied to. read more

My experience at the dealer shop was very disappointing. I was looking for used car, which I actually bought. But the experience after that was one which not only deserves poor review but also as a caution to future buyers. I understand when buying a used car, risk is all buyers. But dealer must be honest enough to own up to the fact that buyer can't possibly check and confirm each and everything in a vehicle. Dealer can as they inspect and ready the vehcile for sale.Credibility and Honesty comes in play and this clearly shows this to be lacking at Keffer. I found that Keffer had serious gap here. When I bought the car and drove it home, I found all floormats completely missing from the vehicle, when I removed the paper mats. I fully expected them to be there or atleast Keffer should have told me that they are missing. But to my surprise, they turned it on me. Keffer claimed, it was my mistake that I didn't check and they won't fix my mistake and it is to be expected in a used car. I found this to be very rude and unprofessional. Even though it's only couple of hundred dollars to get new floormats, but I was disgusted with the attitude their used car manager showed. Yes, one doesn't buy cars daily. But this experience has left no doubt in my mind that Keffer dealership is not the one with whom to do business. I regret I went 80 miles away to buy a vehicle and what a nightmare it turned out to be. Trust me, one bad experience ruins it all and this was the one. read more