Robert was great! I would recommend Honorable Air to everyone. I had quotes from three other air…read morecondition installers and got really high quotes. Honorable Air was the best.

Our Air Conditioner unit went out. Our thermostat seemed to be working fine, the outsoor unit was…read morefune and no fuses were tripped, and the Zonefirst splitter seemed to receiving the command fine. It was a confusing situation. We called a first expert, who told us there was an issue with our Carrier system, and since he's not familiar with this particular thermostat, he couldn't help us. We then called Honorable Air. We called and described the issue, letting the recipient know we needed someone familiar with Carrier systems, and gave them the make/model of our system. They informed us that someone would come out and help us on Monday between 9-12 AM. Jeremy came and helped us out. It turned out to be a condenser pan filled with water. He helped us drain the water and troubleshoot the source, and it only cost us $230 for an hour if time and some minimal labor. Very satisfied with his help!

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Shawn sent Deven out to service our two units. He was very friendly and thorough. He cleaned up…read moreafter himself, and did a good job.

Although I did not use Shawn's services, he seemed very honest and helpful when I presented the…read moremusty odor issue I was having with one of our commercial HVACs. He seemed to be genuine and truthful when he suggested the best way to alleviate the problem without having to spend unnecessary $$ having him come to "clean" the unit. I would recommend anyone to first reach out to Shawn if you have an HVAC issue and get his advice. He is willing to talk to you to understand the issue and offer his advice. Thank you, Shawn!

Sergei was amazing in walking through the process and going into details on different components…read moreand options. Pricing was great too compared to many other local large and small HVAC companies. For the install Vadim and Sergei (2) had an amazing attention detail and found issues with previous work that were fixed at no extra charge. The team stands by their work and I recommend anyone to who needs HVAC help

Fair price. Great job with the installation. They were in and out in one day. They installed a new…read moreheat pump inverter air conditioning system and modified some of our ducts. They were conscientious about keeping the house clean. They really care about making the customer happy and installing quality HVACs. Sergei answered all of our questions and the install team was stellar.

Real Time Bros did an excellent job of installing our AC system in a difficult to reach area. Ivan…read moreand his team were professional, accommodating, and knowledgeable about the needs of our unit.

Outstanding service and value. Andy was at our house within…read morethe hour. He was able to quickly diagnose the problem, explained the problem and how it would be fixed. He was very personable and was respectful of the fact that my wife and daughter both work from home and he made sure not to disturb them. The repairs were completed promptly and the service was inexpensive. I can't recommend Real Time Brothers enough. Ask for Andy, he's a real helpful guy.

Joel was a fantastic technician. He did excellent work providing maintenance and cleaning, was…read morepatient and gave great recommendation, and made the overall experience a great one.

Joel was our technician that came out and he was extremely professional and courteous in resolving…read moreour minor corrections from the city inspector for our AC unit. He needed to secure our unit to the ground which he did a great job. He also helped us with pointing out settings with our thermostat that would be helpful in managing the scheduling for our new unit. I would highly recommend using this company again. Thank you!

I took a chance on Tom and Pure Air solely based on yelp reviews and his service location. All I…read moreneeded was to service or possibly replace an old wall furnace heater unit. Tom came to assess, said he could fix but seemed hesitant. Our house is old, we had an ugly old non working swamp cooler sitting on our roof w a big gaping hole in our hallway. We asked if he could work on the swamp cooler too which he said yes, but he actually suggested we consider upgrading to central heating and air. I laughed at that because I had a few quotes from others (central heating and air has been my dream since I bought this old freezing house). The quotes I received from a Costco partner was $50K! You read that right, $50,000. Another was $30k. As you can see w quotes like that my chuckle at Tom's suggestion of central heating and air was warranted. However, when I mentioned my previous quotes I think Tom might have laughed. He quoted us for the removal of the wall heater, swamp cooler, and a brand new central heating and air unit, not even 1/2 the price of one of the lowest quotes I'd received. We couldn't believe it. We jumped on it and his team got started a few days later. Watching them work together was literally a joy. Talk about team work! Always on time, clean and efficient, the job was done in a few days. I've lived in this house since 2009, and I no longer have to wear layers to bed. We're so happy with the service, the unit and even the cosmetic repairs on the roof where the ugly swamp cooler sat, and the hall where the wall heater was and the open rusted hole in the hall ceiling from the leaking swamp cooler shaft. Words cannot express my gratitude. It's the little things people take for granted as I never thought we would ever be able to afford central heating and air. Our plan was always to do some minor fixes so we could list our house for sale, but now I just think I want to stay here and love it a bit longer before we list it. Thank you Tom and team! You guys are first class and whenever anyone asks me if I know someone, I'm gonna be sending them to you! You guys are awesome and do fantastic work! Thank you thank you thank you!

While I am very thankful for their rapid response and fixing my AC unit, my only gripe was the…read moretechnician came an hour late from the agreed window. It was in the middle of summer, so the timing was important.

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

Juan came by to inspect our AC unit and see what needed to be repaired and really helped us out…read morewith finding and addressing the issue. We had some trouble with customer service and finding honest support in the past under the previous management, but Juan really took care of us this time and we would easily recommend his services. Thank you!

Special thank you to both or local representative Eric Sanders for the candid and thorough check of…read morethe house and for your recommendations. Another thank you to Ivan Balcazar for making the process of the finance side of this project a smooth one. Thank you both.

On time and efficient. Communicated well. Pricing was reasonable as well. I would use them again.read more

Informative, timely, communicative, flexible and a professionally executed job is how I would…read morecharacterize my experience with Trifecta. I was managing a full remodel of my parent's house and was referred to Trifecta by my cousin. After a thorough consultation and job walk with Sean and John, we had them install some new ducts for the new open floor plan in the kitchen and living room area as well as a new heat pump system. They were helpful with where to locate the new ducts for optimum flow and my parents were happy that they presented an option of the heat pump instead of just a standard furnace. The team showed up on time, worked hard and cleaned up after themselves each day. No smoking, swearing, or foolishness- they just got down to business! John's regular updates via text, photos, and calls kept me well-informed. Trifecta was accommodating with our requests and worked around the contractor's schedule when needed. The finished product exceeded expectations, and I wholeheartedly recommend their services!