I had my 2015 Volvo V60 2.5T engine rebuilt in October 28, 2024 SO#V405663. Work started on…read more9/10/2024. I was without my vehicle for that time. Total cost was $8,442.90 I went back on 11/20/2024 SO#V407410 with an oil leak and my vehicle shutting off randomly. Diagnosis was that the boost hose was not secure and they replaced the clamp. Determined no oil leak. Vehicle was in the shop for one day. I went back again on 12/5/2024 SO#V407746 with an oil leak and vehicle shutting off randomly. Determined failed oil trap line and vacuum leak. Again returned to the dealer on 2/3/2025 SO#V409061 with an oil leak and shutting off randomly. Determined torque fault converter and no oil leak found. Recommended new transmission. 7/7/2025 I returned to Volvo to fix the oil leak. That has been consistently happening since the initial fix. The top of the motor is covered in dark motor oil. I was told the oil drain plug was leaking. No answer for the oil on top of the motor. Volvo's latest theory is the oil has been poured on the top of the engine although the oil is dark and the last time it was brought in they had cleaned the motor oil off of the car. Instructed to return 7/18 since they have died the oil this time. This is the 7th time I have returned to the dealership.

I was interested in leasing a car. I got help from Rachel…read moreDotterman. Rachel was very professional, kind, and helpful. Rachel was able to give excellent lease options with various options. I highly recommend Rachel and Volvo Cars- Cincinnati!!

they reached out to me on Facebook marketplace about a truck I have for sale, had me the way up to…read morethe dealership to offer me $1250 less than trade-in value. Truck has 35,000 miles on it, the blue books for 20 grand. They offered me 11.5!!! Still got it! I mean I don't understand how I just walked in there, by the truck please? Just a strange waste of everybody's time!

Walt Sweeney did a terrific job fixing up my bright blue 2022 Honda Civic Sport after someone hit…read moremy car in a parking lot. I was really worried about having the job done right and making sure the color match was perfect. They did a fantastic job making sure the color match was perfectly blended and I can't even tell there was an accident in the first place. Thank you David and Josh at Walt Sweeney Collision Center (and all the other techs and staff) for taking care of my vehicle like it was their own. I really appreciate all your hard work and dedication! Plus you made working with in insurance (State Farm) an absolute breeze. Hopefully, I never have to come back but should I ever have to, will definitely be a return customer. Ten out of ten. Highly recommend!

Bought a 2026 Bronco from Fuller Ford. The experience was exceptional. Had negotiated price via…read moreemail, went to store to finalize paperwork, was in and out in 1 hour. 7/10/26 - Amendment - After having my Bronco for several days I noticed 2 of the roof panels were damaged, paint problems. Who would think to inspect roof when picking it up. I contacted Fuller Ford (Tony, Business Manager) and within 2 hours they had sourced new panels and I picked them up same day. That is the textbook definition of phenomenal after-sale customer service.

The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

I just purchased a vehicle here at Dennis Smith Auto, and had the best interaction with the…read moresalesman Jeff Wilson! Jeff was not the typical salesman that I have interacted with over the many years of looking at vehicles, he treated me with the upmost respect and honesty. I highly recommend doing business with Dennis Smith Auto!! Thank you Sincerely Wayne Shaw

Bought a beautiful car for my son to take to college. Great experience. Honest conversation,…read moresalesman happily answered questions and didn't try to sell me anything I didn't want. Very easy to deal with and they have a great selection of cars in the lower price ranges. Definitely recommend this dealer.

Worked on the car and checked all the things done right. They give you a list to describe whats…read morewrong which makes it helpful for them so they know whats wrong with your car! They care able to pin point which makes it helpful. i havent had any problems ever with the car but you need to take the car to them every required miles.

Jim was behind an amazing salesman my first new rover experience and I had nothing at all bad times…read moresay the truck was clean and ready communication was amazing I would buy all my rovers from here as a local resident.

Emily H. was amazing and knowledgeable about Subaru. She helped make a stressful process very easy…read moreand exciting. I appreciated her laid-back personable but professional nature. She taught me about all the incredible features in my new ride and was very attentive and quick to respond. I'm a Subaru person for life now! Thanks Emily!

Shaun and Kelly helped my daughter buy her first car before heading off to college. Shaun was…read morepatient and kind and listened to our needs and was helpful at every step. It was a seamless endeavor from start to finish. I highly recommend! 10/10 experience

Some old faces, some new, all friendly. I was there longer than expected, but the job got done!…read more I had dealt with James in service before, he is always super helpful. I met Adam for the first time. He is a salesman and chatty in the best way. If I rebuy 1 will keep an eye out for him.

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

Our sales agent Dillion was attentive to our requests and went beyond the call of duty by swapping…read morethe license plate in a driving rain storm to our next vehicle!

from start to finish buying my car was flawless. no pushy people and everyone is there to help…read more from salesman Dylan to sales manager, to loan lady. lol. all helpful nobody pushy. I'm not one to be pushed. next day went in with no appointment to get luggage nuts replaced with correct ones. in and out in 20 minutes. got video of my car as he still looked over other things. that is a nice touch from service department. I went to kings because of how they treated my granddaughter 6 months ago when I helped her buy a car. I was there and watched. they treated a 20 year old the same way. so I drove 35 minutes to go to them rather than 10 to one by my house. I do highly recommend Kings Mazda