it's been an hour I'm trying to talk to someone that can actually help me with my vehicle rather than get transferred left and right to all the wrong departments and the worst part is you have to wait through that crappy music! No one knows what they're doing clearly because all they're doing is sending the line to someone else. Very unprofessional and annoying. Honestly whenever I find more free time I think I'm gonna write one star reviews for Hyundai as much as I can for the rest of my life :'). I'm still on the line by the way. They're probably waiting until my battery dies lol. read more

Because the service, treatment and overall process were so out of this world amazing, I've created a Yelp account simply to post this review: Firstly, I have to call out Michelle Meza and Jason Jhee - this duo's customer service is mostly responsible for my deciding to move forward with Keyes Hyundai a few weeks back. As anyone reading this most likely knows, shopping for a car is not fun...it's stressful and dealing with car salespeople can be as bad as all the clichés make it out to be. Luckily, this was not the case at Keyes - as mentioned above, Michelle & Jason were beyond pleasant to work with. That, along with being able to work towards a number we all felt comfortable with, made for an experience I would recommend to anyone. Seriously, I cannot stress enough how different (in the best way possible) the sales people are here...it felt like another world. read more

This is a very unprofessional and unethical dealership and it reflects badly on the entire company. After I had encountered a manufacturing issue with my Elantra (Most Elantra vehicles manufactured 2011, 12, 13 have a gas problem that caused them to be recalled, the vehicle will eventually start to use up more gas than advertized. Which for me totaled to range being reduced by approximately 60 miles) After I had explained this issue to their service tech, he neglected to mention (provided misinformation) about the Hyundai MGP settlement and vehicle recall and told me that the reduction in range was because "I am driving aggressively" and "...I have seen people get way less range because of driving style" . This lie, that driving style can reduce range by 60mpg is of course a pile of nonsense for too many reasons than I would like to note in this review. In summary, Vehicle range is calculated each time you refuel the car and that piece of data is not influenced by driving. If you get 297 Miles the first day you got the car you should get 297miles 5 years afterwards. What is influenced by driving is your MPG which can range between 20, to 37 depending on driving style. But of course initial range is always the same After requesting to speak to someone else, I was greeted by the manager who I explained to: a car's range is (that is calculated each time you start the car) should be around 290 each time I refuel my car to max, and although that was the case when I first got the car, some months ago it was reduced by 60 and that this was not the quality I agreed to when I first bough the car from your dealership. I was rejected a diagnosis of my car; unless I paid some $160 for service charges, and whatever the problem is I would have to pay for it. I would also like to note, that the manager also did not acknowledge the MPG settlement that Hyundai has made over this exact problem. In conclusion: Very unethical staff. I will be opening a lawsuit to get my car replaced or be included in the MPG settlement. If you pay for a certain quality (MPG/Range) then you should get what you paid for. read more

I already have a bad taste in my mouth because of the Woodland Hills location (they closed two days after I purchased my car from them without mentioning it. So imagine the surprise when I returned two days after with questions) let's get to this location. Okayyyy. So the first time I called months ago, Someone answered laughing, unprofessional, but I understand a good laugh is hard to escape. I called again to get hung up on. Now I'm annoyed. Call again to schedule an oil change and the gentleman ask me "what's your Vin" I respond with "I'm driving so can we loo. It up another way?" He says "just call me back when you have that" (I was livid at the unprofessionalism) Months go by... now I need an oil change. I show up because I made an appointment. Confirmed it would only take approx 1-1& 1/2 hours (if it takes you that long to do an oil change ... something is up) anyway, I show up and the gentleman says "it will be ready at the end of the day (which meant 6PM) apparently they are extremely understaffed... but why is this my fault. It should not ever be a clients problem that you can not staff your store accordingly. You make magic, ESPECIALLY if they have an appointment because that's how those work. I can't stay that long because I live in Hollywood, so I leave and decide to return the next day. The following day I was assured 1&1/2 hours (for an oil change, my mind is blown) when I show up and confirm the time frame the gentleman look at me and says 2 hours. WHY WOULD I MAKE AN APPOINTMENT if you just going to keep my car forever anyway. It's an oil change not an engine replacement. I'm pissed. But I'm here so I deal with it and I NEED the oil change. I go to target because time is Kinney and sitting around waiting that long for them to do that would be crazy. I call to get picked up. 5 min go by ... 10 min go by. Mind you I'm standing in front of target like a moron waiting for this place to remember to send a car. Not only am I paying $70 for a freaking oil change but now I gotta pay for my own Lyft because I'm not going to just stand outside in the cold. I call them as a reminder and when I was transferred the call dropped. I called three more times, no answer. I know I sound like I'm nagging, but I spend 30+ thousand dollars on their car and I went out of my way to give them more business for a damn oil change THE least you can do is do what your supposed to in the time your supposed to. 100 percent disappointed. Granted they were nice, but that's not enough. The oil change was done within an hour and a half (FYI) doesn't erase the fact that I was forgotten at target. read more

By the way for the ones reading this and thinking that "oh it's nice that at least they responded to the bad review worried about making the situation better" I emailed this guy he wanted me to call him I said I had to deal with this through emails and he didn't bother in responding anymore. So don't full yourselves. They really don't care! read more

Walked in for a test drive. Drove out with a car. Or maybe I should say, the un-salesman, Carl Fisher, drove the car home for me since I hadn't quite made up my mind yet about when to return the Subaru. I bonded with him by phone, he's a real MENSCH, and no high-pressure tactics, just clear, open, honest transaction. He took ALOT of time with me, waiting till I got my credit freezes lifted, and more. Got a great new KONA EV, he was completely transparent in telling me the color I wanted was unlikely to be made anytime soon; and frankly the red is pretty darned gorgeous. He not only drove the car from Van Nuys to Santa Monica, he stayed to set up the charger, the radio/Sirius and despite his best efforts, he couldn't set up the built-in garage door synch with my garage door opener, but he sure tried. If you want the UNsalesman, this is your man. He's lovely. 10 stars. read more

I had the best experiance taking my car from them. David Sarkissian was really helpful to us. Highly recommend to everybody who wants to lease a car with great price. After visiting 3 other dealership, I leased the car from them with the best price and with the best customer service. Thank you Keyes Hyundai for having as good employee as David is. Will return to them for my next car. read more

Informed customers are not welcome. You should just accept the first offer they throw at you. I went into the dealership today looking for a Hyundai Sonata and was met by Ulysses. I asked him about the car, he took about 1 hr looking for the car and finally came down to tell us that they didn't have one in stock. But that was not it, he said he would be willing to get us a car from another dealership but wanted me to work with this other guy who was their Internet manager. We sat down and he started to brag about transparency and how they are #1, etc. I let him yap..yap.. and then told him that all I cared about was the price he was going to offer me and that would determine if he was my #1 dealer. He showed me the car he was going to bring in from another dealership and randomly added $3,100 to it's posted price on the internet. When I asked him why, he just lost interest and asked me to tell him what I wanted. I told him my price and he said that if I were to get a car at that price, I should run and grab it, got up and left. I was quite disappointed. read more

For a car sales experience which I dreaded, this was a nice day. I got the opportunity to work with Miles and it was a breeze. I told him what I could do and I walked with a car. I did not get ripped off and I did not feel pressured at anytime. I would and probably will go back to Keyes when I am ready for a new car. I have even called since to get information and still got the same helpful encounter that I needed. read more

The customer service by John Nolan was excellent. He was very nice and very informative.

Victoria Hovey was the sweetest service advisor! I was informed of what was being done frequently, she answered all my questions, and everything was done by the given time frame. 10/10 would recommend read more

Hmmm. I went in to test drive (and possibly buy) a Hyundai Ioniq - which was pretty cute. I then went thru the whole purchasing pitch with them. They quoted me a monthly lease price of $395 a month for a $27k vehicle. I told them that was twice what my Lexus lease was. And way more than the Chevy Volt. And over $100 a month more than a BMW i-3 lease! The guy said "Well those are different cars" I was kinda speechless. What does that mean? Of COURSE they are different cars. One is a luxury hybrid vehicle (Lexus) One is a top of the line award winning PHEV (Volt) One is a high-end $50k driving machine (BMW) And the other one is a ....Hyundai. Perfectly good vehicle for sure, but... That doesn't explain why you're asking more for a Hyundai than a BMW or Lexus, dude. He made up some lie about Volts being recalled almost daily (untrue) and refused to negotiate al all on price. Meanwhile the guy up at Sage Hyundai offered me $230ish a month for practically the same vehicle (1 level down- so only $23k car) I ended up getting the Volt and I love it. But I'll always carry with me the fond memory of when a guy at Keyes Hyundai tried to lease me a half price car for a double price bill. read more

Do not lease from these people! I had a 2012 3.8 liter genesis 2 door coupe! First off I paid way to much for a 4 year lease! I then had a baby and offered to pay off the rest of it! They told me that if I wanted to return the car, they could auction off the car and whatever the cost they got was, I would then have to additionally pay the difference of whatever the car they thought was worth? And they would go after my credit and mark that I early terminated the lease (even though I did off to pay it off entirely!) I now have to keep the car and no nothing with it! Super frustrating and yes I could have bought a new car from them but I really want nothing to do with these people! read more

Kevin was very helpful and nice they gave me ride to work and call me when the job was done

Awful , very bad customer service Impolite Un organized Bad tempered personnel and manager They have no responsibility about their saying Very very bad Don't go there They are polite only when they want to sell or lease their car After that they pretend u are not in their dealership and don't know u read more

These people are fantastic. Great service, efficient and very courteous. I have my 2nd Hyundai Sonata from them and have always felt well taken care of. Won't go anywhere else. read more

My experience at Keyes Hyundai in Van Nuys was top notch. EVERYONE was very professional in each of their respective departments. Larry, the service manager took the time to make sure that I was being checked in quickly and when I picked up my care made sure that everything was done right. Mike the GM made the purchase of my cars fun with no stress. This made my experience in purchasing a new car a truly enjoyable time. Feddy in finance really took the time to go over my paperwork and explained all the details. Thank you to the Keyes Hyundai TEAM for making buying a car a great experience and a fun one as it should be. read more

I love Jonathan Hughes, the mechanics and those whose wash my car. I do think the parts department is OUT OF CONTROL with their pricing... Why should a key, just a regular key cost $50? read more

7/22/2016 - took my car in for an oil change. They said I needed a coolant flush. I said ok. They said I needed to rotate my tires. I said ok. They said I needed a new fuel filter I said ok. I picked up my car and as I always do I checked my oil dip stick. They did NOT change the oil. Complete INCOMPETENCE!!! read more

I signed my first lease with this dealership and they took full advantage of my lack of experience by raising my monthly price. When I turned in the first car they up charged me even further on the second lease and now will not stop contacting me after I've asked to be taking off their contact list. It's my fault for signing such a bad deal but they're difficult when trying to renegotiate and now use these high prices as a starting point for all other sales with me despite the fact that they know they're way over market value. When I bring this fact up several sales associates have gotten defensive and rude with me. Another sales associate actually lied to me about pricing in order to get me to come into the dealership and when I arrived his manager said "I'm not sure what he promised you but I can tell you we can't do anything under X amount". All of that after negotiating on the phone for two days. So frustrating and I wish they would just leave me alone at this point. read more

I was on the hunt for a 2016 Sonata, and I stopped by this location after doing an online inquiry. I met with Jon Nelson, who was great! I stopped by in a bit later in the evening, and I wasn't able to get final numbers on a deal until the next day. Long story short. I didn't get my vehicle there because my bosses have a friend that got me a better deal, but if you don't have that perk, and are looking to get a vehicle at a fair price with close to almost no stress I would really recommend going to see him. read more

I honestly don't know where to begin. This was the most disturbing, negative and unprofessional experience I've ever encountered with any business in my entire life. Let's start with the salesperson named Siuzanna Asratian because I'm still recovering from her emotional hostility and borderline harassment that she's put me through. I purchased the car and scheduled a pick up for the next day. When I returned to pick it up, Siuzanna was assigned to demo it for me. Upon me inspecting the vehicle, I noticed a small but noticeable damage on the bottom left corner under the headlight. I pointed it out to Siuzanna and asked her to note it in the report as I know it's my legal right, so that I don't get blamed for it upon me returning the car at the end of the lease. She laughed at me. I had to ask again and she said the will call the manager. The manager came and handled it by giving me the signed paper. Right then at the spot I decided that I want it fixed, after all, why wouldn't I? When I told Siuzanna I want it fixed, she proceeded questioning me as to why I asked the proof of the damage on paper. I told her because the service is already closed for the day and I can't leave the lot without documenting the damage, because then I don't have any proof that it's a preexisting damage. So, whether I want it fixed or not, I still need it documented. She then proceeded harassing me with the raised voice that I'm obligated to trust her word and cannot exercise my legal right to have preexisting damage documented. If I have to trust your word, why did I sign the lease then? Just trust my word that I'll be paying for the car every month! I was shocked! I then repeated again that I had the damage documented so that I could leave the lot and I want it fixed because why wouldn't I? She then continued harassing me in demeaning tone that I must trust them and that they had cameras as a proof of damage! What? How can security cameras capture small damage under the headlight of the car? When I pointed to her that she refuses me my legal right, she just mocked me and exclaimed again that customers must just trust her word blindly and not have any documented proof for preexisting damages before leaving the lot! I was so speechless and I still am, a week later. On top of it all, they drove my car for extra 6 miles between the time I purchased it and the time I picked it up the very next day. Extra miles that, of course, will be included in my limit. I already can't wait for my lease to be over, so that I can return the car and forget this terrible, emotionally disturbing and hostile experience that Siuzanna put me through once and for all. Please save yourself your nerve cells and shop at any other Hyundai dealer. read more

DON'T LET THEM SELL YOU GAP INSURANCE or a KEY REPLACEMENT POLICY!!!! I am shocked at the rudeness Of these salesmen at this dealership. I say salesmen, because I've yet to talk to a female sales person in this place. I was sold a key replacement policy and other insurance policies that were sold to me without explaining the terms of the policy. One of the policies expired in three years, I innocently went to use it and couldn't. I asked them to replace one key. The people I talked to, Jason, and the general manager Brian Sobel (not sure about the spelling), were awful. They were so rude and unhelpful that I wish I never gave them any business. I also wish I didn't buy all the insurance they sold me: especially the key replacement policy and gap insurance. Those were a waste of money. They make you feel like you need them, but you don't. My car is getting old and I will probably buy another Hyundai when I'm ready to. But I will not go back to this place ever. These men really are dumb and unethical. read more

Great costumer service. We spoke with Mike and he gave us the scoop strait forward. They were sold out of the car we wanted but overall the place had a great vibe. read more

Service Department: Scheduled my first vehicle service through Hyundai's Blue Link and was accommodated by Keyes Hyundai Service advisor Ali. My first impression as I drove my Sonata into the service area... WOW. Hyundai is really going for the luxury car ownership experience. Ali was very helpful and the e-mail reminders once they receive my car, the updates once the car was done were all a welcome relief. My kids and I were in the waiting area watching the playoffs and not a single person I spoke with in the dealership was unhappy. Everyone was either excited for their new Hyundai or patiently waiting for their re"newed" Hyundai being serviced by experts and professional techs. The only thing that prevented me from giving this a 5-star rating is the drive to get here =( read more

Want a friendly and no pressure time buying/leasing your car? Keyes Hyundai in Mission Hills is definitely the place to go. I immediately was greeted at the door by an employee and helped ASAP. Richard and Vanessa made my experience a great one and answered all questions I had that day. Not to mention they do have free snacks, water and coffee while there. The day after I had my car I received phone calls just to make sure everything was going well with the car and till this day I'm more than satisfied with the service and vehicle. read more

5 stars for my experience with the service dept. I worked with John Shaw, great guy and very professional. They got me a rental for the 3 days that they had my car. read more

Brian, Rico, and Jack you guys rule. Never felt like they where trying to pull the wool over my eyes and they weren't trying to sell me a "lemon". We came in at 6 pm and we are driving out by 9:30, especially being a family it was smooth fast and efficient as well. The customer service is really made us feel at home and comfortable. Thank you to bobby for being very informative on the phone Gus for finding us the deal Brian for making the finances work, and jack for the finalizing help. Thank you guys you made us a very happy family. read more

Ask for Mo the salesman and Feny for your finances!!! Both were exceptional compared to the others, maybe is an Armenian thing. We came into get a veloster and ended up leasing one. Buyers remorse hit and we were upset, so we called them up and asked for a deal to just buy the vehicle. They had no obligation to help us, however, they worked us a deal and we left happy customers. read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

Thanks Johnny for helping us with the car, he is very professional and gave us the best deal and option

I would give this place zero stars if I could! This review is long overdue. My dad bought a Kia Sorento almost two years ago now from there. When buying, 5 free oil changes were negotiated and included in the deal. He was able to use 1/5 after that. Then, a little after COVID started in June, I scheduled an oil change for him for the latest time of the day available. We understood they weren't doing Saturday appointments due to COVID & therefore, he would have to get off of work sooner during the week to make sure he got an appointment during the hours they were offering. He & I both got verbal confirmation that his car would be able to get serviced at the day & time he selected. He also got a text confirmation & right after leaving work early & making his way there, he got verbal confirmation again that his appointment was set when he called to get the cross streets on the phone since it had been a while since he'd been there and forgot. When he got there, he was asked to wait in his car until his turn. Then minutes after waiting, he was told his car was not able to get serviced because it was too late in the day & instead, he had to leave his car overnight. If that had been the case, he would've planned accordingly so that he could have a ride back home late in the evening, and would have set up transportation for work the next day. What was the most frustrating was that he took time off at work during COVID which has probably been the most financially challenging time for many people (but of course they didn't care). I called the next day to speak to a manager over this because my dad is only a Spanish speaker and I wanted to express our frustration to someone as it seemed like he was not being taken seriously. I was promised a call back the next day as the manager was not in the office when I called. I gave it until the end of the week and called again & was promised a call back again. Let's just say, I was obviously never given a callback. We let it go as we know it had been a hard time for everyone. However, let's move on to today. My dad again, scheduled an oil change for his car for today & when doing so, got verbal confirmation that the 4 free oil changes were on his file as the contract stated when buying & TOOK THE DAY OFF OF WORK AGAIN to make his way out there. When checking in, he was told that there were no free oil changes on his file & was asked for proof. If he had been told this on the phone prior, he would've gladly taken the proof. But they should have the contract on file for the deal they agreed to???? He asked to speak to a manager and was told no manager was available until Monday. This is the first place I hear that never has a manager available to their customers especially on a Saturday that is probably one of the busiest days for a dealership?? I would honestly stay away from this place if I were you. They do not care to waste your time and money and obviously do not honor what they include in your deal. OH! And not to mention, the car's battery died within the FIRST WEEK of buying & they wanted us to pay for it LOL. But luckily, they were able to help us on that one after fighting it. read more

Not honest people. They advertise cars at one price, then refuse to sell them at that price. They say that the "internet marketing manager" made a mistake by putting the wrong price out there. What they came up with was over $3000 added to the price of the vehicle. Didnt expect this from a big dealership. I went there expecting not to be dealing with a typical used car salesman. These are not misunderstanding, they flat out lied about pricing and the meaning of "Hyundai Certified Vehicle". No misunderstanding, a flat out lie that they repeated to my face despite me challenging them on it. Very disappointing. I argued for about 2 hours to get the price lowered, but still not to the advertised level. read more

Cheaters like most of a dealerships. Found car on Edmunds.com. Called Van Nuys dealership to confirm it. But when I came they could not find that color, then asked me if I want to pay more. All that crap talk. Last time I bought my wife's car online. Made all interactions via email. Got great price. They brought me a car home and picked up an old one. I guess this is a way to go. No more dealing with cheaters read more

I just yelped about another car dealership today, so when I went into Keyes Hyundai, I was expecting another stone cold salesman... not Tony Parker... he was very warm and I just loved his aura. If you're looking to buy a car from an upfront guy, look for Tony Parker. It's fun to buy a car, but only from car salesmen who are upfront and warm. There's one goal when you go into a car dealership, and when someone makes it happen or get close... you're in good hands. read more

Had a wonderful experience with Oscar. Test drove two different Velosters and he was very patient with me as I decided what I wanted to do. He asked for the sale like a professional, but was not pushy at all. I really appreciated his service, patience and professionalism. I will be back to see Oscar to purchase my Veloster. read more

This was a great experience. I'm in the market and stopped by the lot to check out a Hyundai sonata. Fabian was awesome!!! He was so down to earth, and I didn't feel pressured AT ALL! He gave me the breakdown between a Mazda 6, Kia optima, and of course the Hyundai Sonata. When I go back to buy (the 2015 sonata) I'm going to see Fabian. read more

Buying a used car is never a pleasant experience, but it could have been much worse. Things were easier for me since I knew what I wanted, had a decent down payment and was already pre-approved for a loan through my credit union. Got a decent deal on one of their advertised specials. Sales room was nice, clean with free coffee, water and some awesome cookies. Employees were all friendly and even though they trying to get the best deal for their company, they also did it in a friendly way. Would definitely recommend BUT have your ducks in a row and be ready to haggle. read more

WARNING! FOLLOWUP REVIEW FROM 5/23.2017 ON HYUNDAI KEYES I don't always write reviews, I definitely want to give amazing credit when it's deserved but I also want people to know how much Keyes Hyundai has messed with my Veloster and puts its consumers lives at risk, stress, and feeling alienated because I'm a woman. MAY 26, 2017 - The car was brought back in for service May 26. My battery discharge alert was going off as I was driving. They had replaced the battery (which they lied about being dead) and replaced the serpentine belt to see if this was the problem. I asked to have the alternator checked and was told it was fine and the problem was that my Samsung Android Cellphone and my Dash Cam are considered after market and are draining the battery as they charge as the car is in motion. I just bought the Dash Cam in May for a car problem that has been happening since March 2017. The Dash Cam also recorded the time code in which the car sat there for 6 hours before being turned on and looked at. I was told by Jonathan Hughes that a diagnostic lasts 5-6 hours and I have 20 minutes of footage of 3 mechanics just staring at the car running. JUNE 26, 2017 The car was then taken in June 26 for this problem, where corporate was called and became involved. I was given a rental for the next few days. I was originally told the battery just needed to be charged. I called corporate that I would not pick up the car if they weren't solving the problem. Then they decide twice after I asked that the alternator is bad. They also either messed with the Odometer mileage or they never test ran the car for safety and to see if it works. Which I told to Corporate. JULY 25, 2017 Then the car went back again on July 25th to Keyes Hyundai for the same problem. They had the car for a week and supposed test drive for a day. I received the car back with them not knowing whats wrong. They also damaged the right side of the car claiming it was not done by them. I have witnesses to what that car looked like prior to them taking it in. SEXIST REMARKS The Service director Julian Kim was the 3rd male to ask me if I know the difference about my car being on with the engine running and it just sitting off. Which I find very sexist and degrading as a woman who has not come in with a male. MESSED UP WIRING SPEAKERS/LIGHTS I received the car back with my speakers messed up and with some mechanics phone information set into my car. There are a bunch of wires unplugged that were not hanging out before that I am now terrified to drive because I don't know whats not working. My dash board light now turns off when I drive, my license plate lights don't work along with my right side lights. ODOMETER READING HAS CHANGED MORE THAN ONCE They ran the car for 100 and something miles and the miles on the paperwork is not what the odometer read when I had it returned again. The car clearly sat there for days and no one did a final inspection and now I have to wait to hear from corporate with what they are going to do with the vehicle. I hate to know what more damage they will do when I bring it back in. BUT I LOVE THIS CAR! I absolutely love this car and believe in what Hyundai wants to make amazing vehicles, but unfortunately, places like Keyes Hyundai ruin them and ruin the experience for myself. This is my first Hyundai and I switched over from Nissan who I've been dedicated to since I was 15 and never had I ever had a problem with a vehicle or a dealership like this. The car is under factory warranty they clearly don't care about their clients and how they return their vehicles. read more

I was having a terrible time with Hyundai Finance about my last car and the final settlement. I called the dealership for assistance and was lucky enough to be referred to Tatiana who is in the leasing dept. She has been so helpful in getting this resolved. So patient with the questions I asked and the copies of lease info from my last Hyundai. Service that Tatiana's provided me with is why I'm on my 3rd car from Keyes read more

I bought a used Hyundai Elantra 2 weeks ago from this location. What an awful experience! I wasn't prepared for the sharks that sell cars at this location. My salesperson was Farid. I asked him how much the car would be out the door. He said that my $12,900 was $16,700 out the door. That seemed like it was way high, but I'm unexperienced at this whole process and didn't think that they would lie to me about the cost of tax and licence. I was wrong and now I overpaid for my car by about $1,000. If you want to go to a place where they are upfront and honest about things, this is not the place for you. Also, they try to trick you that their cars have $1200 worth of add- ons preinstalled on the car. That's a lie as well because during the negotiation he removed one of the add ons from the terms. So you do not have to have any of the add ons that they try to pretend are already on the car. Don't make the same mistake that I did, go to a dealership that is more honest and won't lie to your face and make up numbers. This is what I got from this dealership for the holidays! Grief and remorse! read more