By far the best credit union! The staffs are super friendly and welcoming, filled with so much energy. They will take good care of you there for sure! Don't hesitate to open an account with them, become a memeber and you will see what I'm talking about. I live in San Jose, but I visited the Dublin branch because of all the great things I've heard about this branch. Sam Sybounheuang went above an beyond for us to feel at ease with our banking options. Ask for him! He always has your best interests in mind, trust him and you won't be disappointed. KeyPoint is hands down a credit union you can trust. read more

Christy Tran is great! She helped open my account, answered all my questions & concerns. I couldn't be happier with her service. Ty for providing excellent customer service & I plan on referring more new clients to her at this bank. Ty! read more

I came in about a few month ago to inquire about an account with Keypoint Credit Union. I never had a credit union account before so I wanted to get more info. I was helped by Sam Sybounheuang he was very helpful, knowledgeable and very friendly. He answered all my questions, and made me feel very comfortable. If you're in the area ask for his help. Sam was professional and personable. read more

I have used a couple different banks over the years and I was very hesitant to change to a credit union. I was referred to keypoint at the Dublin location, and the moment I walked in. I never felt so welcome from a bank before. They even welcome your doggies with open arms, and from day 1 SAM has answered all my questions and have gone above and beyond. If you want a bank that makes you feel like you have your own personal bank advisor that remembers you and also so easy to get ahold of then come to keypoint and see SAM! You won't be disappointed. read more

Been a loyal customer since 2015. I know I can always count on Sam in the Dublin branch whenever I need anything.

I have been a member with Keypoint for several years now and have been assisted by Sam Sybounheuang every time. Sam is very friendly and tends to your needs whenever you need assistance. He is extremely helpful and knowledgeable which makes my experience go by quick and easy. read more

This review is long overdue Christy assisted me with my auto loan and it took only a few hours to get everything completed. She was very efficient with getting everything done right away and she recently followed up about how my vehicle which made me feel valued. Keep up the excellent work. read more

I was approached by Christy Tran to open my kids savings account. She was very pleasant and friendly. She explained why it's better to bank with a credit union vs a regular bank and the benefits of it. She was very nice and informative which made me happy about coming in. read more

Love this place. I needed to open a Credit Union account. Came in rushing it was my lunch time. Every time I came to inquire about their services the staff was very helpful. Christy Tran was the 1st person to assist me with this process. She gave me all the information that I needed and while I was rushing she was thorough with information making sure I understood it all. Not just doing her job but making sure all my inquiries and concerns were met. Let's do not forget Sam Sybounheuang who also assist me when I come in and is always helpful. The smile keeps you in a good mood concerning banking can at times be stressful. As a Team I'm always looking for those two to assist me when I arrive the interaction be fun and we have lots of laughs that makes it so much nicer. I want to take this time to say thank you to the Team at KeyPoint you all are exceptional so many names to name. See you all soon and keep up the good work!!!!! read more

They ROCK at this branch! Especially Christy Tran; she continues to go above and beyond to make my life easier! That's what I need from a bank! Personalized, friendly service! She remembered I just moved and asked about that! Like...personalized service! I want customer service where I'm the Queen! Thank you Christy! Hope to see you soon! read more

christy has helped me with my banking needs and she has been very helpful i appreciate kp and all they have done for me.

Christy was amazing. Keypoint has great customer service. Highly recommend 10 out of 10

Kristy has impeccable customer service. I love her! I am definitely coming back! She was so helpful!

I had the pleasure of working with Sam at KeyPoint Credit Union. My boyfriend recommended them since they helped him with his first auto loan. Despite having very limited credit and still learning about how to establish it, Sam provided me with several options and recommended the best solution. Thanks to Sam and KeyPoint Credit Union, I was approved for an auto loan as a first-time buyer. Now, I can get to work without the fear of breaking down on the side of the road. I'm truly grateful for their support. read more

I have contacted Ken multiple times for various loans over the last few years and his response and work has been stellar. Ken is super responsive and always takes great care of his customers. He goes out of his way when it comes to customer service. I have sent him various referrals and all my friends love working with Ken. Thank you Ken read more

Banking with KeyPoint is wonderful. I had to relocate for work and made sure to keep my accounts with KeyPoint when I moved , Shari at the Dublin Branch is amazing and helps me so much ! Love banking here! read more

Christy T. Was super helpful when depositing my check and setting up a new savings account. I will be making this branch my new usual spot.

Great experience working with Rebecca Camacho for my auto loan! She is very responsive and got the whole process done very smoothly and fast. read more

I love Keypoint Dublin branch! They are always so patient and knowledgeable! I have been going to them for many years and am very impressed- Ken always remembers my name and details about my accounts and is so very helpful. Who remembers your name anymore??? It's like I fantasize that small town banks were back in the 50's. So much better than big banks I have had to deal with on the past. read more

i normally go to the location in milpitas but was near Dublin and needs to make a transaction. Christy helped me and was amazing. her customer service was amazing and she was super accommodating! will definitely be using this location from now on!! read more

Everyone at this location is awesome. I've had no issues with them and they have worked quickly and professionally to answer all my banking needs. read more

I have been with KeyPoint Credit Union when it was know as American Electronic Association Credit Union for over 30 years. Kenneth Nakamura at the Dublin branch is long timer too. He has helped me with a lot! He is super friendly with an outstanding customer service attitude and willingness to help KPCU's members like me. Love banking with him! It is my pleasure to recommend and Yelp him! Go Kenneth!!! read more

i have been working with christy tran at keypoint dublin on several projects. she has done an amazing job of staying on top of/ ahead of the curve on each. she is an absolute credit to keypoint. she knows the business, and performs it very well. on top of all this she is very nice to work with. thanks christy read more

Kudos to all bank tellers in Keypointcu Dublin. ca. branch, they're are very friendly and always ready to help their customers especially CRISTY TRAN and SAM! read more

I wasn't planning on opening a new account just yet, but they were having a great promo and I met Ken who made the whole process easy and painless. He was very helpful and courteous. I'll definitely be recommend my friend here. Don't hesitate to check them out!! Thanks KeyPoint Credit Union. read more

KPCU, where have you been all my banking life??? Had I known financial services could be SO AMAZING, I would have switched to KPCU years ago! I was looking for a HELOC and saw they had great rates, so I went into the branch to ask for more details. Kenneth Nakamura was super friendly (and not pushy). He answered all of my questions, and gave me all the information I needed. When I asked how long it typically takes from application to funding, my jaw fell open when Kenneth told me about 3 weeks. Yes, just 3 weeks. Bank of America told me 3 to 4 MONTHS, and they also had higher rates. After filling out the application, I heard from Jonathan Louie a few days later. He's the guy who handles HELOC applications. Kenneth even followed up to make sure Jonathan followed up. Jonathan was great at communicating what was required, and replied very quickly to my emails. I missed the notary's call because I didn't recognize the number, and thought it was a spam call. Good thing Jonathan followed up with me, otherwise I wouldn't have known. Aside from my error of missing the notary's call adding a few days' delay, it would have been three weeks to funding. I also had to do a couple of wire transfers, and was stunned again when things were handled in hours. I'm used to other financial institutions having issues with miscommunication and follow up, and then that leads to delays of a day or two. The KPCU process was very easy and smooth to do online. Both Sarah Avila and Sylvia Pacheco helped me with verifying the wire transfers. In addition to being knowledgeable and helpful, they were both very friendly. At KPCU, I feel like I'm banking in a small town in the 1950s where everybody knows your name and waves to you as you walk by. My experience with KPCU has been incredibly friendly, neighborly and efficient. read more

I came in just the other day and Jaquelin Bryant greeted me and assisted me with what I needed help with she was extremely friendly helpful and knowledgeable went above and beyond to give me top notch customer service I would recommend coming to this keypointe to everybody read more

Thank you to Somvangh Sybounheuang for answering my questions I was looking into a new financial institution that'll assist me. I banked with Bank of America and it's hard to get a live person on the phone he reassured me he is happy to assist and whenever I called in he has been very helpful. read more

Christy Tran was was very helpful very easy to communicate with she help me through everything I had to do. I would highly recommend her to others. read more

I have had the pleasure of working with Sam for a few years now. Sam has truly been a blessing to me! I would not have a car if it were not for Sam! The dealer that I purchased my car loan from put me in a horrible loan with terribly high interest; my credit would have been destroyed, and I would have never been able to pay that loan off. I am so grateful that I was referred to Sam through an acquaintance. Sam was able to get me approved to refinance the old car loan, and start a new loan with a much lower interest rate! I am forever grateful to Sam! If you are in the Dublin Tri-Valley area I highly recommend Keypoint and specifically Sam he is the best! He saved my credit and finances! I also consider Sam a friend. It is always a great experience to work with Sam!!! read more

I opened an account with Christy Tran at the Dublin branch and had a great experience! She was efficient, helpful and very nice and pleasant. I am very happy with my decision to open an account at KeyPoint! The mobile app is great and I left with a great gift, a temporary working debit card and immediate online access. Very happy new member! Thanks, Christy read more

Sam was awesome! Walked in and 40 minutes later my loan was due! Customer service was exceptional! Even after the loan, his team is always going above and beyond! I highly recommend this place for any financial business! read more

Christy is very helpful I've called in for assistance with my online banking multiple times she always answers promptly and assists me right away. read more

One of the best experiences I ever had as far as banking. I purchased a new vehicle so I thought dealer would take care of my loan, i was wrong. They wanted to give me a high rate with a higher than necessary payment until I spoke to Sam one of key point credit union employee. He walked me through the process got me a super interest rate which dropped my payment substantially reviving my love for credit unions and there true use. Super easy fast great job Sam and keypoint for being there. I will recommend to all my family and friends. Thank you ao.much cheers read more

I had a chance to visit this branch this past weekend with my partner to open him an account and our process couldn't have been any smoother! We were assisted by Sam and wow did he go above and beyond in making our visit that much more enjoyable. The rest of the staff were just as kind and welcoming, the entire team really creates a welcoming atmosphere. No complaints on my end, if only all banks I had to go into were like this. read more

I have been searching for a particular credit union for some time now and I'm glad to have stumbled upon this one. I came in to open a savings account for my son. I'd like to give a huge thank you to Christy, she was exceptionally warming, helpful and knowledgeable! read more

Sam Sybounheuang, the Financial Services Representative II at the Dublin Branch, has impeccable customer service skills and is truly knowledgeable in the industry. The amount of ease for me is so important, especially when I have two little kids so worry about. He required very little of me and did all the work!! Now I'm a proud member of KPCU! If you're looking to have fast and efficient service go see him at 7901 Amador Valley Blvd, Dublin, CA 94568. And if you can't go in give him a call directly at 1 (408) 731-4100 Ext: 5300. Definitely going back to refinance my auto later! read more

I tend to call in regards to my account and Christy Tran always answers and helped me. She has opened account for my nieces and family members I've referred over and everyone loves how she is very welcoming and accommodating. She has been nothing but helpful to my family and I. I'm truly grateful to be with a credit union that acknowledges me and others. She's honestly a gem within the institution. read more

I've been a customer of Keypoint for over 25 years and about 20 of those with Dublin. Branch manager, Angela and the entire team at the Dublin branch are an absolute pleasure to work with. They are always prompt and have always found creative ideas for every situation. While their service is world class, their cheerful attitude is what makes doing business with them such a delight. read more

Key Point is a wonderful bank and my go to for all of my auto loans. Everyone is always responsive and attentive, and they have wonderful rates. Tonia in the Digital Banking group is especially awesome!! read more