Sam Sybounheuang at the Dublin KeyPoint Credit Union helped me refinance my vehicle, which was so helpful with saving money on my monthly payment and financial budget. The process was seamless. Thank you Sam. read more

Best experience and made it seamless at opening my account. He also did amazing at helping my sister with her account. See Sam for all your banking /loan needs read more

Ken Nakamura in the Dublin branch is the definition of outstanding customer service. I've been going to Ken for my car loans for years. I recommend him to all my friends and family. Quick response times, always friendly and super informative. read more

Sam is the man! Thanks for helping me open up an account and for helping my friends and family! He treats me like family and I'm comforted the branch is around the corner from me. Sam goes above and beyond expectation! Makes things happen that Wells Fargo and other banks could not do. A bank that feels like family.. what more can you ask for! read more

This has to be the best credit unions in Contra Costa County! The staff at Key Point have all been there for years....HUGE bonus. Each representative is knowledgeable and always ready to help. I especially am grateful for Sheri, she always greets me and my family with a smile and is quick to help us put out any fires we may have with our business or personal accounts. We are always kept up to date on new and current services offered.... for this we are truly appreciative since we are all so busy. Dublin Key Point (Sheri, Ken, Angela and team) keep doing what you be best! We are beyond happy customers! read more

I have been with Keypoint CU since 2000 and I can't think of any other bank to deal with. From all the personal car loans I have gotten (with the best rates) and financial help/guidance it has been outstanding. To add to this I live about 60miles from the nearest branch and everything can be done virtually - you get the best of both worlds! I also want to give a shout out to Ramys who just helped me finalize a car loan in less then 24 hours and the funds are in my account. If you want a personal touch, easy bank to deal with and the best rates for car loans, come to KPCU! read more

Angela Season helped me open an account with such warm ambience and professionlam. Sam Sybounheuang was also very helpful explaining account details when I had questions. Definitely recommend for your banking needs. read more

Such a professional institution with great customer service. Our favorite is Shari Chester. She always takes care of everything we need efficiently and with a touch of humor! read more

christy is of great help with everything especially when it comes to my olb and zelle.

Probably the worst credit union to deal with.. Zero communication.. Came in almost month ago to deal w deceased wife car title issues.. I'm yet to hear from anyone.. when I called them all I got was you need to go and speak w someone at the Dublin branch My reply I have done that and no one has gotten back to me .. person on the phone reply well there not much more I can help you with read more

This is my favorite bank and the staff are my favorite bankers, I last showed my appreciation by buying the staff donuts. Whenever I go into the branch, they make me feel like I'm the Owner of a Fortune 500 company and I only have a small business. As a black man, this is very special to me when someone treats me as If I'm special, especially in this day and Age. I often hang around talking to Ken and Angela about everything from family, pets and custom cars. I love this bank, branch and the staff!!! read more

I have been a member of Keypoint Credit Union for since 1995, when they used to be West One Credit Union. Since they have been Keypoint,I have enjoyed the customer service, immensely. I personally visit the Dublin branch, where my "go-to guy", Sam is. He has signed up members of my family, helped them to open business accounts, and any other service that has been needed. He and my second in charge, Deziree are awesome. Sam has helped me in other matters also, he is VERY knowledgeable about anything "money". Don't you ever change, Sam. You are appreciated read more

I opened a new account with Sam. He open both checkings and credit line for me. He was very helpful, efficient and had great communication through the whole process. I would recommend others to seek help from Sam for any needs. read more

Sam is very knowledgeable and easy to talk to! He was very informative with which account would work best for mine and my family's needs. He seeks to look out for our best interest. Thank you Sam! read more

Have been a member for 30+ years and love Angela and her team in Dublin. Very personal service! Could not ask for better banking and services!! read more

Just had a terrible experience dealing with Ken Nakamura and the Key Point Dublin branch. While finalizing a car deal, Ken gave both the car dealership and buyer the green light to drive off with the car on a Saturday morning. Paperwork/buyers order was signed and emailed to Ken, along with the buyer signing the title. He stated that everything was good to go, and the car was driven off the lot. Days later the buyer receives an email from Ken about not being able to finalize the deal due to approval amount. He then attempted to solicit an application for a personal loan for the remaining difference, offering it as a "solution". Once again this is while the buyer is already off enjoying living life in her new vehicle. Now both the car dealership and customer are left cleaning up Ken's and Key Point's mess. Not even an apology, or an offer of assistance with resolving this huge blunder when our office spoke with the manager and underwriter. Please use caution while dealing with Key Point and Ken Nakamura FSR III NMLS# 1505978. We will be reaching out to the higher ups at Key Point, hoping that a lesson can be taught and this won't ever happen again. Extremely unprofessional and a huge inconvenience for all parties involved. read more

I have been with KPCU for 15 years and have always had the most excellent customer service from the Assistant Branch Manager Shari Chester. I have her email address and whatever I need I just have to shoot her and email & she takes care of it. It couldn't get any better! read more

Nothing but a positive experience every time myself and family visit the Amador Valley Blvd branch in Dublin. With all the proper Covid measures in place, the staff is extremely helpful with answering our needs & providing information as requested. Most recently, got help with setting up our 3 kids with their own savings accounts. Special thanks to Deziree, Angela and rest of the KeyPoint staff! Always a pleasure visiting the branch. Chavez Family read more

Sam is very professional and friendly. I look forward to seeing him because he provides excellent customer service. I would recommend this bank to my friends and my family. read more

I can not say enough great things about the staff at KP Dublin, especially Sam S. I set up my son with his first bank account here, and it has been an amazing experience. Six years later he is about to graduate college and they ask about him by name and can tell you where he worked and how he bought a car by himself. Sam is kind, thoughtful and has taught him a lot about banking; and has been very helpful to a mom with an out-of-state son. Let Key Point be your child's first bank account. read more

Sam is an awesome banker, any questions you have feel free to reach out to him! Nothing but satisfaction from his customer service!!

My husband had to call into their member service line over the weekend and ended up feeling like crap with the rep who helped us because he would talk over us instead of explaining the whys so we would understand what we could or couldn't do. By the end of the call I just felt so disappointed in the bank that we chose for our banking needs. So I emailed Sam, who we had opened our accounts with. I just wanted to share our experience with him not expecting any response. Today, he called me to apologize for the experience and made me feel like he does care about me as a customer and thank me for sharing my experience. Great customer service is all I can say. Thank you for reassuring me that being a member of KeyPoint is not a mistake. read more

Keypoint Credit Union is a reliable and valued asset to it's membership. I would like to share insight from a recent financial transaction with the Keypoint Digital Banking Sector. Representative Tonia Carter was highly instrumental from inception of an automobile loan throughout all phases of qualification, document processing and sending an over night check to the vendor. I was fully informed of all aspects relating to the financing of my loan. Tonia offered indepth explanations regarding GAP Insurance, Loan Protection Insurance & Extended Vehicle Warranty. Tonia was a zero pressure associate, fully supportive of my choices. Tonia helped me to set up an Online Bank Account for the convenience of paying my loan balance directly and carefree. I highly recommend Tonia Carter as a Digital Banking Representative. I highly recommend Keypoint Credit Union for your financial needs. Keypoint Credit Union offers competitive rates and the comfort in dealing with a reliable financial institution. read more

Amazing experience working with Ramys. He has gone above and beyond to help me, including the process with closing the prior loan and dealing with the DMV. I really appreciate the time he took to work with me over a few months through KeyPoint. I also enjoy the personalized attention and follow up to make sure that I was doing good on my end of the process. Highly recommend Ramys from KPCU to anyone! read more

Visited this location on 2/25/2021. Very clean branch, friendly staff.. I came to open an account at the counter, I had a very pleasant experience with Sam Syboomheuwho was very helpful and easy going.. straight to the point. Almost felt like I was not at a bank with how nice and welcoming the staff were towards me. Great experience, I would definitely recommend this place to family and friends. read more

My entire family LOVES all the AMAZING individuals that work here. It feels as if we are walking into our friend's home not a cold bank. These amazing bankers always make us feel so good. Their warm smiles, impeccable customer service, and their kind nature are just a few things you will experience banking here. A special thank you to Sam Sybounhe who always goes the extra mile for us. Blaze, My Mom, and I can talk volumes about these rock stars! Thank you everyone! Our family appreciates all of you immensely. Dublin Branch you guys ROCK! read more

Ken provided excellent customer service and made the process of refinancing a stress free easy ordeal. Laid all the information out in a easy to understand manner and was quick to respond to any questions that I had. Will recommend Ken to family and friends. Thanks Ken!! read more

Shari at the Dublin branch is always so helpful and gets me in and out quick! She always ask how my kids are remembering their names!

If you're looking for a credit union that personifies their value proposition - to provide personalized, attentive service from people who treat you like you're from their own community, then this is the place for you. Ask for Deziree Del Rosario. She has been incredibly helpful and super friendly for any customer service request I've had. read more

I have been with Key Point for a while now and they have always delivered stellar service and advising. I'd like to thank Sam in particular for skillfully handling a wide range of financial processes (including opening accounts and managing loans), all while being warm and friendly. I am grateful to have Key Point as I navigate my financials in the present as well as plan for the future. read more

I was in the market for a car loan and I shopped around to find the best interest rate and maximum loan I could get. When I went to keypoint I spoke with Sam who handled opening opening my checking account. Since he already had my info on file all he needed was my pay stubs and he took care of the rest. It was only two emails that I had sent and sam sent me everything I needed. Since he made everything so seamless and I got their best interest rate for my car loan I used key point to be my lender. I know if I have any problems I can reach out to Sam or any one else at the branch and they will take care of me. read more

I had a great experience working with Tonia Carter to get an auto loan. I had a previous loan with KPCU but was planning to go with a different credit union this time around because they offered a better rate. Tonia worked hard to keep my business, beat the other terms, and consistently checked in with me throughout the process. It was easy to get ahold of her when I needed questions answered and ultimately she delivered the finalized loan on a tight timeline so I could take delivery of my new car. read more

Kenneth Nakamura at the Dublin location has helped us with a lot! He's friendly and will make sure you understand everything before going forward with important decisions like for personal loans and refinancing your car ! He is super friendly and even followed up via email and phone calls when we couldn't go in personally. I do recommend going here if you can. This has been the most pleasant bank visit we've had. read more

Banking with Key Point is such a pleasure, everyone at the Dublin branch is so friendly and knowledgeable. Shari was so helpful with our recent auto loan she made it such a smooth transaction. Thank you again Shari! read more

Amazing customer service in all aspects from their Branch Manager, Angela! She's made it amazingly easy to open accounts of all kinds, checking, savings, credit card, student savings, handling all aspects from start to finish. I've never received such attentive, prompt, and friendly service from a bank, and I'm thoroughly impressed! read more

Keypoint is on POINT! Best customer service, quick response to inquiries and overall awesome service for your banking needs. Thank you Deziree for your help with our recent car loan. Your professionalism is outstanding. read more

Simply the BEST! I opened up my account with Sam at this location years ago and have been very pleased with KeyPoint Credit Union ever since. The customer service is top notch. Both Sam and Angela the branch manager have always been so prompt with getting back to me. They also have an excellent and fun program for kids 12 and under to teach them about savings. I highly recommend KeyPoint credit union. read more

Amazing customer service. KPCU branches always going above and beyond for their customers. Thank you for all the help on Friday when I needed to get my loan check for my new Subaru! read more

This credit union is the worst bank I have dealt with. I would not recommend using the as they will have unexpected charges to your bill and will not be helpful when you call and try to figure out why these fees were added to bill. I will definitely be looking to change banks within the week. read more

Hands down the best credit union/bank in the Bay Area--actually in the entire state! We have have used Keypoint for over 10 years and they are consistently the most customer focused, responsive, professional financial institution we have ever worked with. Angela, Gina and team go far above and beyond with anything. They respond quickly, have great products and know their stuff inside and out. You will not find better customer service or better people to work with anywhere. Solid 5 stars!! read more