First of all, I know it's KFC. They're quick in the drive thru and I love fried chicken, so I know what I'm paying for. It's good for fast food. Anyhow, this experience really ticked me off. Went through the drive thru and I got the person that doesn't speak or hear English well. No big deal, it's SoCal. I get to the window and they ask me for a different amount than I know it should cost. "Oh sorry, she said you said #3" Oh no, I'm well aware of what I said because I said it - twice. I don't appreciate being told what I said. So, I repeat my order for the 3rd time to the lady in the window who wasn't the same as the first. Not that big of a deal, confusion happens in fast food. I get home to eat my mashed potatoes and gravy, noticing they feel oddly cold. It's cole slaw. Because somehow "mashed potatoes" sounds like cole slaw. May sound petty to some people, but that just ruined my meal. read more

It kinda stinks to go to a drive thru that isn't open and has no sign stating that it's broken. It was very crowded and chaotic inside. I have a feeling I caught them on a bad day. I will give them another chance and update this review at that time. The chicken was good, by the way -- just inconvenient and a long wait. read more

Ordered online for pickup. Picked up my food and quickly looked in the bag to see if it was mine. Got home and found that the sides and sauces that I paid for weren't there. I feel like I got ripped off. One wonders how it is so difficult for someone to simply read the order and place the items in a bag. This place needs quality control. Won't be returning. read more

This location is always out of everything you order! Tonight I was so excited they finally had pot pies and then the zinger, NO Utesils to eat it with!!! Not until they get the delivery on Tuesday A good store owner or manager would go get some from a box store so that customers could actually eat the food they buy. I had to drink it out of the hot foil tin and now have to go back to work with pot pie filling all over me. read more

Waited 10 minutes for someone to ask if I need help, that's only I held to see if someone was working. I stayed that long just to see if I would get any help. Then I ordered and they didn't have any chicken for at least 5 minutes. This store is a joke! read more

I never thought I'd be writing a review for a fast food place. Usually I run through the drive through to grab dinner for hubby and me. It's fast, always correct and pretty good. Hubby wanted wings which he said take longer cuz they are made fresh so I went inside. The young man who greeted me and took my order was excellent. As I waited I watched how he interacted with others. Has to be one of the best customer service agents I've heard in a long time. He helped customer figure out best deal for them (offered suggestions...some accepted,others didn't). A customer said he never received his receipt (when his order was ready) and this young gentleman didn't miss a beat, instead of it being a hassle to find order and reprint he happily said, "let me get that for you sir." First class. He didn't stand around and do nothing once line disappeared and he kept me updated on timing of my order. The lead/manager (I believe) was working as hard as his crew. I mentioned to him what a great crew they have. In the old days when I recruited staff for my store (retail), I offered good service people jobs. I would have taken any one of those workers. Just wanted to say thank you for being so friendly and competent in a sometimes over looked and under appreciated job. read more

Drive thru took more than 20 mins. I couldn't leave because I got stuck in between cars. The cars behind me wouldn't move. The others left. They lost probably 4 or 5 customers. It took 5 mins for the person to say hello on the speaker. Waited too long and they don't have cooked chicken .... wow! That's was the worst visit. The person was in a hurry and didn't even apologized. read more

This place lives up to its reviews. My mom was with me from AZ and there are no KFC even remotely near her. So despite the horrible reviews we arrived. First, please take some pride I. How your establishment looks. Just dirty over all, don't get me started on the bathroom. We waited almost 10 min for them to take our order. Some delivery food company was at the counter.. grub hub, door dash?? Unknown which one. Good looking out for the driver as the order was so messed up... she had them make it right. Food.. we both ordered the 3 full wing meal. My wings extra were ok. My mom were original and were disgusting.. they looked like balls of chicken, no wing shape to be found. They tasted like oil, soggy gross skin.. barf. She picked what she could off and ate what she could salvage. I guess people keep coming due to supply and demand.. there is not another one for quite a ways away. I'll take a hard pass next time as this place needs employee help and scrubbing. The health inspector must be blind. Good luck chicken eaters!! read more

Ordered a family meal with 16 pieces. Upon arriving home we noticed the bucket seemed empty. We counted the pieces and it was short 4, in addition there were some tiny pieces. We attempted to call but got no answer. We drove to the restaurant and spoke to a representative, she said the phone was broken and they knew about it. He gave us the missing pieces, but didn't seem very apologetic and didn't at least try to make it right. The cost of chicken has gone up significantly in recent years, I do like KFC but the customer service is hit or miss. Pretty disappointing location read more

All the negative comments are true. Poor management, poor workers, ran out of food- just poor, poor situation. Set my wife to pick up dinner, 5 minutes away, came back in 1 and 1/2 hour later. No chicken was available 5:30 at night on a Saturday night . The sad part is I own several 100 shares of their stock, YUM industries,- will rethink keeping them. Tried to talk to the manager as a stock holder- they would not connect me, made excuses. This is really a poorly run place. Wife said many people came in and departed without buying anything because nothing was available. Ran out of chicken and had not even started cooking more----what is going on? Yes, 1 1/2 hour fast food!!! read more

KFC is my favorite, they did a great job and they provided napkins which is always nice. Also they gave me a hand full of honey mustard!

Every time we order delivery the order is wrong and they also give beef and broccoli with no meat. You have to go in to get what you want, sucks cause you pay the order fee and delivery charge. Thumbs down on this panda. read more

Three orders online and only one was correct, the chicken sandwich. Five piece tender, wrong side, no dipping sauces and in stead of Sierra Mist ( no caffeine) they sent a Pepsi! Three piece, no sauce, not lemonade (again no caffeine) they sent a Pepsi (reminds me of a SNL skit) and the corn was inedible. Lesson here is double check everything before you leave. read more

This place has horrible service. We stated our order three times at the drive through and when we were paying and they STILL messed up the order . They told us to wait in front of the store because they didn't have fries so we waited outside for a few minutes. A gentleman came outside and they had messed up the order after waiting and stating it a few times . The young man said he didn't charge us for the correct order . read more

Has to be the worst KFC in the world. Second time coming to this location. First time we ordered pulled up to the window and as we were getting ready to pay everything we ordered they just so happened to be out of. So we thought today we would give it one last try we pull through the drive thru we order a 12 piece family meal extra crispy and the lady working drive thru tells us they are completely out of chicken. First off, how could this be? KFC is based off chicken right? How in the hell do you not have any chicken? In all honesty this location should be shut down since they can't seem to keep anything in stock. read more

I don't even know where to start. If I could give no stars at this KFC I would. Let me start when someone asks for food & drinks we should get the order CORRECTLY. I shouldn't have to come home & get my drinks HALF filled for one & they don't know how to change out the soda machine when they run out or what? Cause BOTH times I went back & they STILL GAVE ME FLAT sodas & also were suppose to ask for apparently dipping sauces lol when they should automatically come with your sides or buns like the honey is just obvious ! The manager is literally no help she doesn't apologize for any of her rude workers under her. & she's just as rude as them. Honestly I would fire all of them. Never in my life would I want to rate somewhere so low as here. The workers here are THE WORST. Honestly don't even think my chicken is all the way cooked. read more

This is the absolute worse KFC in the world...yes, the world. Not only did they run out of several menu items; they gave away my order to another customer and had to make it over again. The shift supervisor seemed less than concerned as she broke the news to me. I would certainly give them a negative if I could. Horrible. Terrible. If you value your time, don't visit this store! read more

2nd time I had to wait for 15 minutes for popcorn chicken when they said it would be a 5 minute wait both times. Then they also got both orders half right. I get it's fast food and the wage ain't the best but your hired to prep, cook and sell chicken. Just major lack of enthusiasm and effort. 1 star review is the best I can rate this KFC. read more

Let's start with the fact they can never get an order right, something is always wrong, and it's not a complicated order. The main reason I'm writing this review is that the staff is extremely rude, at least the drive-through staff. and finally, just like other fast food places, their prices are getting to be ridiculous, for one person you can hardly get a decent meal for under $10. This isn't the way you treat customers, especially during a pandemic. read more

Dumbest people on the planet!! My wife made an online order and while I was out, she asked me to pick it up. The worker drone who was there never listened to me. I told him it was an online order that my wife made, I don't know what's in it, here's the order number. He never took the number and didn't care about the name for the order. It was so frustrating to deal with them. He finally hands me a bag of food and says to me, " I think this is it." Completely oblivious to listening to anyone about anything. He thinks this is my bag of food. When I'm done going through the bag and it's not, are they going to give the fingered food to the right customer? Yes they are because they are too lazy to listen then they're too lazy to make an order right, or a second time. read more

This is the worst KFC ever! HORRIBLE CUSTOMER SERVICE. Drive through didnt move for 20 mins. Reversed to go inside to only wait 10 mins to even order, once we ordered, we waited 45mins for our food when there was 8+ employees! Ended up getting our money back and going elsewhere! Never coming here again! read more

Average for a chain restaurant location. The food quality is inconsistent compared to other locations.

It's no wonder you still work at KFC you can't even tell the difference between Mac and cheese, and mashed potato's. Yes!!! I ordered a large side of mashed potatoes and the knucklehead gives me Mac and cheese thanks for ruining dinner dumbass. read more

Service sucked. It took about 15 minutes to be acknowledged. I'm still waiting for my food.

so done with #kfc sending me with f@cked up dried potato wedges. half spilt gravy in the bag #donewiththiskfc read more

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Every time I order from Uber eats here I always get food wrong , and then I can't eat it becuase I don't eat gravy , now this time I didn't even get my drink with my order smh , you would think it's easier to not put something on food then to actually put it on . Worst part is I don't even get my money back from Uber wats when you guys ruined my order . read more

The woman working drive thru must be having a really bad day because her attitude is horrible. She seemed to be annoyed at what I ordered because it would need to be made, she tried to tell me what I ordered when I had her repeat my order. She was not friendly or welcoming. If she can't at least fake it she shouldn't be working customer service. I work customer service and if I'm in a bad mood I leave that shit at the door. If it wasn't for the amazingly friendliness of a girl named Ari, I would NEVER come in here again! I guess the girl I'm referring to is named Chrystal and is a shift manager or supervisor. Somebody should really give her a pep talk. Customer service is not easy but if it wasn't for the customer there would be no business and no business means no paycheck. read more

This was the worst kfc ever the cashier had NO clue about the menu it took 15 minutes at drive in. No wonder such bad reviews WAKE UP LEARN WHAT CUSTOMER SERVICE MEANS read more

My order was correct. I made sure of it before I drove off, because they've blown it in the past. But, what the hell did they expect me to eat my corn kernels and cole slaw with? My fingers? No fork or knife!! The person who took my order was helpful (because I didn't see what I wanted on the menu), and the person who handed me my meal was nice enough to be sure I had the chicken parts that I wanted. This isn't what I call fine dining, but once in a while, I have a hankering for KFC. Just be sure you get what you've ordered and paid for before driving off. read more

Ordered Nashville Wings and Popcorn chicken with honey mustard sauce through drive-thru. I asked the girl at drive-thru for 1 ranch and she was like I already put some in the bag. Ok.. I thought that was nice of her to think of giving us Ranch. I drive all the way home and realize she didn't give me the popcorn chicken. Also, instead of honey mustard she gave me a bunch of Ranch (no wonder she made a comment). I drive all the way back to KFC and go inside to let them know I didn't get the popcorn chicken. The girl at the counter was like the $5 box? So I said no, we got the $10 box. That tells me they forgot other people's orders too. The girl that helped me at drive-thru was just standing there staring at me and didn't say a word. While the girl at the counter got the chicken for me and slid it across the counter. No thank you, no apologies for making me drive all the way back. At least acknowledge you made a mistake. I get home and the Nashville wings are basically almost burned to a crisp. They weren't fresh so the chicken meat itself was hard and stringy. The popcorn chicken didn't even have any meat inside most of them. They were just popcorn chicken breading. Sad that the quality of food at KFC has gone down and there is no quality control on orders. The customer service here is also lacking, so there's no reason for me to come back. Trying to support restaurants as much as I can, but I won't be eating here again. read more

I stopped in a few days ago to place an order. There were 2 other people in front of me and it took FOREVER to get up to the counter. Slow slow slow! When I was finally able to place my order, I was told they were out of the kind of chicken I wanted. This was at 6 pm. I could understand 10 pm, but not right in the middle of dinner hour. Based on other reviews, this must be a very common occurrence. Maybe a letter to KFC corporate would be in order? read more

This place hardly ever gets an order right, I suggest that you check your order before you leave , chicken is ok , service is bad! Tonight I got home and no coleslaw in my order, Last time type of chicken was wrong! May give up on the place read more

It doesn't matter what you order, you get home and a surprise. They forget to give butter and honey. They forget to give forks. Stale buns on chicken little sandwiches. And even though they ask if you want pickle and mayo they forget the pickle. This place is a disaster and needs Mgt oversight. read more

Employees are garbage at this location. RUN! Like any fast food KFC isn't gourmet but if prepared by employees that care it can be down right delicious. This restaurant unfortunately is full of rude kids who clearly don't care about their jobs or their customers. I've been to this KFC twice and I'll never be back. First time the cashier rudely asked "where did you get those?!" when I tried to use a coupon. Then he said they were not valid. Of course when the coupon number gets punched in the computer accepts it as a legitimate coupon. On top of it the food was not fresh. My next visit I had a meal that includes a biscuit and they forgot it.. Their only concern was how fast the computer system said they served me and got me out the drive thru. They didn't ring my order up until I got to the drive thru pick up window to make their times look better. Aside from missing an item the meal was also put together like crap. A pickle is supposed to be garnished on each piece of chicken but they instead tossed 3 pickles still stuck together in the corner of the box. When I called to complain it was very obvious the shift leader shiela didn't care at all. I asked for a portion of my money back for the biscuit I didn't receive and she argued with me over 1.50 vs a 0.50 cent refund. read more

I'm sorry but this place is just terrible, every time I come to the drive thru I end up having to get off the car because my order is always wrong. I don't see how that's possible, it's never busy! (I can't imagine why...) I don't expect a lot from a fast food place but could everyone try not to be stoned all the damn time? These people can't even keep their eyes open all the way. KFC get it together and hire people who can do a task as simple as taking an order and putting it in a bag, then maybe I can just get some chicken and be on my merry way. read more

I've been here twice on the same day in different times. Just to get the same response. "No more Pot Pies, you'll have to wait 20min" I figured these sale alot, but yet they don't have any. Don't like having to wait every time i go. Drive Thrus were meant to be quick, not wait in the parking lot for 20 or 30minutes. I give em 4 stars, because the guy working the late shift understood the long wait and gave us a large drink along with a box of cookies to munch on. Which was something he wasn't obligated to do. But appreciate it. read more

Too bad I couldn't give zero stars I will never return Ordered at the drive thru fist 15 minutes for xtra crispy I'm ok with that just ordered the original along with tenders.. Got to the window wanted to add some more tenders, and was told I cannot add anything at the window (wow) read more

I'll never go back. Service was horrible. I waited at the counter while a guy did drive thru orders. Finally takes my order and almost charges me for three meals instead of one. Im frustrated at this point because he doesn't seem to be paying attention. Then he walks away. Someone else comes over to fix the problem. But she refuses to give me my receipt and appears to over charge me. She stated she needed my receipt. Doesn't seem right to me. I felt I was over charged. Two tables were dirty with trash and food on them. Management, if you are reading, please look into this. I visited yesterday the 8th around noon. 9$ sounds like an overcharge for 3 tenders and a drink. Don't you think? read more

Fast friendly service! Honored my yelp coupon. It's KFC, food tastes just like it did for me 30 years ago. Love the slaw, so as far as I'm concerned, great job! read more

Yum greasy chicken ha i love it when it's actually available ,the mash potatoes exceptional,and the maccarroni was off color this time the cheese looked lite not so Orange? . read more