Was out here on a run and saw an ad $5 dollar for two pieces of chicken (you get to pick crispy or original), mash potato and a biscuit. The lady taking the order was very patient with my mom since she only speak limited English. The food was prepared quickly and thr quality is good. The surrounding was pretty clean and big. The restroom can be use publicly and I thank them for that I miss the grilled chicken though. read more

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So I ordered the $50 family meal regular style. Came with two things of mashed potatoes and two things of coleslaw and a box of biscuits and chicken that were legs and thighs. Overall not worth the price it's just Kentucky Fried Chicken biscuits were soft enough though and coleslaw was fine. I might suggest you go with the $5 meal if you have more people to feed since you get the same amount for less money in the long term. Restaurant was clean staff was nice enough couldn't necessarily get into the restrooms but there's a hand sanitizer station by the counter. read more

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I already had to wait 15 minutes for my order (4pcs meal) only for it to be wrong. I ordered Extra crispy and received original instead luckily I checked my order before driving off . I went back in to let them know I received the wrong pieces and was told I will have to wait 7 minutes for extra crispy which I waited what seems like another 15 minutes never was offered a complimentary drink, or dessert.. nothing. finally got my order only for it to be the wrong pieces. First order was supposed to be extra crispy 4 legs. I was now given 4 pieces extra crispy legs and thighs. At this point I'm exhausted and I just leave this place is horrible. read more

We were traveling, and we had to park in their parking lot when visiting In & Out next door, because In & Out's drive thru line extended down the street past the front of this KFC location. So, we get out of the car in the KFC parking lot and my son goes in KFC to use the restroom. Problem is, they forced him to buy a large drink before allowing him to use the restroom. My son purchased a drink to use the restroom, but who wants to take a soda in the restroom with them? The soda was trash, so after using KFC's restroom, we all went next door to In & Out to continue waiting for our In & Out order. Don't waste your money here. Just go next door to In & Out! The restroom at In & Out was clean and no one forced you to buy anything first. Funny how KFC's parking lot was empty and In & Out's was overflowing. That kind of says it all. I wish my son could get his money back for that large soda he had to throw away. read more

Lizette was very nice and helpful. She made sure I had everything I needed including sauces and napkins. I have never eaten inside here before so I wouldn't know what it looks like inside haha. Anytime I have been here the drive through line isn't too long.I recommend anyone to go here. I still need to try out there buffet sometime. Thank you KFC! read more

Sadly one of the worst locations. Usually not many people in line but they always have you park because they don't have the food ready. Several times they took down wrong order and I have to correct them at the window. Today we went for the Mikes hit honey dishes and this place blew it. They barely out any sauce on and all the chicken tenders were so over cooked they were dry and chewy. Daughter couldn't even eat the chicken littles. This place has been horribly managed for years. It's getting worse. read more

Rude ass customer service to older people. Couldn't even get the order right after repeating it 6times.

So they closed the door right as I was walking up to it because I prefer to order Inside. Then went to drive through and they parked every car there The young guy was nice but it just looked like a mess as they walked to different cars with the same order wondering which car was correct. Probably should rethink of better places to go read more

Called KFC Corporate and they were appalled by my experience and the lack of customer service from the manager. They are mailing a $30 gift certificate that I can use at any KFC. They are also sending the District manager a message so they can address the issue. I appreciate that KFC is making the situation right We love KFC and my son always requested it when we lived near the Placentia location. Unfortunately in three years we have not had one mediocre experience at this store. We will be back, just not this location. read more

KFC - No date of when it was written, and no expiration date - Fast Food Near Me - Lake Elsinore, California

I have heard a lot about this AYCE (all you can eat) KFC in Lake Elsinore from one of my friends and I decided to take I-15 instead of I-5 on my way back from San Diego to LA because I really wanted to see just how many chicken I can actually eat in one setting. This KFC location is conveniently located right off I-15 and I believe you will have to drive to Banning, CA for the other location with KFC buffet. Price: $8.99 for AYCE buffet OR $7.99 for 2 pieces AYCE buffet and each breast meat will cost additional $0.79 per piece. All buffets include a drink and 10% senior discount is available. Buffet rules: Use a new plate at every serving, receipt required for new plates, no sharing from the buffet, and no taking buffet food out of the restaurant. I actually paid extra $0.79 for breast meat and honestly I would not do it again because buffet actually had a good selection of food. Unlimited coleslaw, mashed potato, corn, biscuits, chicken wings, and thighs were more than enough for my belly to handle. Normally I would give a 4-star for such an amazing deal, but I had take a star off because (1) they ran out of unsweetened tea and (2) they ran out of the Original Recipe so I got Extra Crispy instead because I didn't want to wait 10 additional minutes. I wouldn't drive out of the way just for AYCE KFC because you probably pay more gas money anyway, but it is an affordable meal option if you are shopping at Outlets near Lake Elsinore or on the way to Temecula. P.S. - You will need a password in order to access restrooms. read more

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Horrible service in the drive thru. I went around at 6pm I was ordering chicken sandwich no bun and the guy working the drive thru told me that it's still not low carb plus it would be messy. Since when do you have drive thru workers giving nutritional advise. I was trying not trying to do low carb I can't eat bread because I don't like it. Learn to just take orders. read more

This KFC is not far from our home in Canyon Lake, CA. One day I was watching a movie and a KFC commercial appeared, advertising their $5.00 chicken pot pie. I have always loved a great chicken pot pie. Complete comfort food. I immediately called my husband who was driving home from work, and would be passing right by KFC. I explained to him, I was craving a chicken pot pie and it would be nice if he could stop and get me one. He agreed. My husband went through the drive thru, so I cannot say whether this establishment had a good ambience, or as to the cleanliness. He came home with a piping hot chicken pot pie, which made me so happy. It was exactly what I had expected. It had a light flaky crust, white meat chicken, potatoes, carrots and a really nice white gravy. It totally hit the spot, on this cold, rainy night. I was a happy camper! The drive through was fast, the people were friendly, and our order was correct, (which is a nice change coming out of the Covid routine of ordering out and having almost every order missing an item). The food was also hot and packaged well. I have no complaints there. Later, as I was throwing out all the trash, and I came across the receipt to our order. I WAS DISAPPOINTED to see that the pot pie was not $5.00 as advertised, but $5.99. I realize $.99 cents is not that big of a difference, but I really hate that a company as large as The PepsiCo company, who actually owns KFC, can get away with advertising a $5.00 item, but actually charges $1.00 more. And for my family, we were charged $4.00 more because we purchased 4 of them that evening. I'm not a fan of a company who does a "Bate and Switch" on their customers. It's just wrong! If you advertise a product as being $5.00, you should only charge that price. DO NOT, use the excuse of demographics, as to why you charge 20% more for the same item you advertised on MY LOCAL station as being $5.00. It's just ridiculous in my opinion. I'm only giving KFC, in Lake Elsinore 4 stars instead of 5 because of the company's advertising tactics, just to get you through the door. read more

This happened to me on Sunday 4/9. Around 3pm I used the drive thru to order an 8 piece family meal. Paid over $33 dollars and was asked to park in front of the store. My meal came about 5 minutes later. Got home to find that the chicken inside the bucket had zero to none breading. As I took each piece out I realize the chicken was still raw. I called to inform them, the guy that answered the phone said that it was impossible for that to be because their oil is hot. Basically I was lying. Told the person I would just deal with corporate. I did send an email and pictures to them. Hopefully they will do something. Check out the picture. I had to put all the chicken in the oven to finish cooking it. read more

KFC - Raw chicken from KFC - Fast Food Near Me - Lake Elsinore, California

I AM OUTRAGED! My book club came over and I ordered all the regular food, fries, and lots of ranch. But did we get ANY of these things, yes kinda. I got my straps but NO FRIES and NO RANCH!! I only have a certain amount of years left and I want to have ranch but I guess your Gen z staff can't make that happen. JUST WAIT UNTIL I GET MY LAWYER. God bless read more

I tried again for extra crispy chicken. I was told "sorry we don't have any white meat". I said I'll wait, go ahead and make it. Nope, they said "we don't have any to make". We can sell you thighs and drum sticks. Nice bait and switch KFC! Thighs are 1/2 the size of breasts, but I'm charged as if I'm getting 2 breasts, instead of just 2 thighs. When you buy chicken by the pound, sell it by the piece, you want to sell more thighs, it will make more profit for the restaurant. Who cares if you don't get what you want, or what's advertised. No discount offered, no extra pieces, just take it or leave it. read more

Food quality has really gone down at this location. I just ordered some tenders. They were hard, salty and they looked burned, not very appetizing. It didn't say spicy in the menu, they were spicy. Service was ok, the place is kept pretty clean. read more

Waited around for quite some time for fresh chicken. Got hard, not flavorful chicken and it's expensive too. don't know what happened to the original recipe but I wish they would bring it back. very disappointing. I cannot recommend this location to anybody. I would say just go to the In-N-Out next-door and get it over with! read more

2 starts for speed but now I know why! Food dry, dry and dry. Corn had no water and fries completely dried out. Only thing fresh was the biscuits surprisingly. This happened once a while back I called and complained and all they could do was exchange food same day. I live a good while away who the heck wants to turn around and exchange something that should've been rt from the first time. Will not be going back! Next time I'll wait 30min for N-N-Out read more

KFC - Fast Food Near Me - Lake Elsinore, California

Used to go to this kfc all the time and it's gone downhill BIG TIME. The manager is rude. On Christmas Eve we called to ask when they closed, they said 6. We ordered our food two hours in advance with a 530 pickup time. We got there at 5:20 to find the doors locked and they refused to open them. Showing our order number through the door (already paid for!), they said "we closed early. you have to call customer service to get a refund" Wtf? Who closes over 30 minutes early when you have orders opened? When we complained to the manager she said "I'd much rather be home with my family". Yeah everyone does but you're open until 6 and you have open orders? A lot of people have to work on Christmas Eve. Yes it sucks, but take care of your work and orders before hand! Sheesh. Never going there again. read more

Stopped in the other night before 930pm through the drive thru. I placed an order for a 4 piece and asked for a large order of fries. The lady went on to say that they had already shut down their equipment for the night so if I wanted fries I needed to wait for their equipment to heat back up. Minimum of 15-20 minutes. When I asked if they were closed or almost closed she said no we close at 10pm. As I say there for a few seconds thinking whether I wanted to wait or not she , yelled through the microphone, "Are you gonna want fries or not?" Not. Cancel my whole order while you're at it. read more

Disappointing donut sandwich and tiny ass hot wings. Hopefully if I do try their buffet it might be better. KFC always tends to be a hit or miss, they have good days and bad, just like when I use to work at one. read more

KFC - A la Carte Chicken & Donut Sandwich - Fast Food Near Me - Lake Elsinore, California

Food was decent but overpriced. We got famous bowl, side of Mac n cheese, two chicken wraps and a chicken little. The side of Mac n cheese came in a tiny container which wasn't even full. So basically paid 3 dollars for a scoop of Mac n cheese I think that's a little ridiculous. read more

KFC - Tiny side of Mac n cheese for 3 dollars. Container not even full. - Fast Food Near Me - Lake Elsinore, California

Placed a on line order at 730 pm said ready in 20 mins .... So we are there in 20 mins . When we arrive said mobile pick up for and our name . She says pull over in parking lot we have to nake it and pot pies won't be ready for 20 mins. We just waited 20 mins on on line order so now this is 40 mins!!!! Turned in to a hour with other products. Called back today to complain day manager just kept yapping and never listened to the problem . She says that's how long delivery's take!!!!! We didn't do a delivery . We picked it up! Forget this place , not worth the hassles!! read more

So my wife decided to pick up KFC for dinner today. I didn't even think to warn her off about this particular location off of Railroad Canyon. This KFC ALMOST actually got our order right. Key word in this update ....... ALMOST. My wife got everything home, we start to eat and realized no gravy. I mean seriously. I know it may sound like I'm being picky at this point man, this place can't seem to get anything right. Now that my wife has been bit by the poor performance of this KFC we can without a doubt say we'll drive further to other KFC's. And that's just sad. Oh well read more

Really craving KFC... big mistake. Customer service was really nice but what is that without the yummy food? Their original recipe chicken was sad looking and tasted like it had been cooked and then reheated in the microwave. this meal made me want to never go back to a KFC. it was so gross and unexpected :( I miss the good quality, good priced meals from the KFCs on the east coast! read more

Good hot fresh food, fast service and good eating environment I enjoyed my meal, appreciated the cleanliness of the restaurant, the restraunt was organized and the service was fast read more

I have had constant problems at this location. The staff are friendly, but it seems that maybe they are expected to be skimpy on the service and food. Repeatedly missing food ordered in drive thru and essentially no Nashville Hot sauce put on the chicken when ordered that way. It is a real pain getting home and not having what you ordered or virtually no sauce on the Nashville Chicken. See picture. Also, they will not give you any extra sauce just in case you get home with this problem. Other locations further from home have never let us down. This has gone on for years, so it is not a new employee issue. They even used to charge you a fee to use a credit or Debit card. The food does taste good and that is the only reason they get two stars. Oh, and the staff was friendly. read more

KFC - Half does not have Nashville sauce. Repeated problem. - Fast Food Near Me - Lake Elsinore, California

if i could give ZERO stars i would. This place never has food ready, they always seem angry or upset with something, negative attitude, and the scenery there is just terrible. Very disappointed, not going back. They don't even act like real KFC workers. Is this a real restaurant? Unbelievable. read more

Had the worse chicken ever here on December 30th. Spent $101.00, and Got the 16 piece family bucket with original recipe. It was so greasy, tasted like it wasn't cooked all the way and looked even worse. We threw about 1/2 of it away. I don't think I will ever eat there again. read more

Absolute horrible customer service. Ordered a popcorn chicken and 2 famous bowl with extra gravy. Lady taking order asked me if I would like a side of gravy and I said yes. Upon getting food at window I noticed there was no extra gravy. When asking them to get me the extra gravy they told me I wasn't charged for it and was completely rude about it. The lady taking order did not say anything about being a extra charge or I would have said no. No apology for messing up order. Upon getting home half the popcorn chicken was just tiny pieces of breading with hardly any actual chicken pieces. The famous bowls hardly had any gravy and were flavorless. Save your money and go somewhere else because nobody deserves to be treated the way we were treated and horrible food on top of everything. read more

Food, perfectly fine but part of someone going back to a business is their customer service. Not a hello, how can I help you or even a "kiss my a**". And not like they were busy, only myself in the lobby and one car in the drive thru. What gets me, they have in plain sight, their customer service motto. Not going there again, there's other places that possibly would have better customer service. read more

Last time I went here I ordered my usual 6 hot wings on a senior discount. I was charged over $7. Just checked the menu and they are listed at $5.29. So I was either overcharged, or they started charging extra for dipping sauce, or they returned the price to a reasonable level. KFC has gotten to be like McDonald's with their relatively high prices. I now try to avoid both when possible. Do folks realize how much food you can get at Del Taco for $7? or even $5? And it's usually fresh and hot. Also, I can get a 2 piece with biscuit for about $3.25 at Popeyes on their senior discount. Another amazing observation for this KFC - they are adjacent to In-&-out that still has good food at reasonable prices. So when I take the back way to Walmart, I usually notice that In&Out customers are lined up out to the street, while KFC has few or zero cars in their parking lot. How about some rollbacks on your prices, Colonel?? read more

I wish I could leave 0 stars. The staff is rude and inconsiderate. Came in for lunch and my son had to pee. They wouldn't give me the code for the bathroom until I bought something. My kid was about to pee his pants. I said yes, I will buy something, but begged for the code. They said sorry, that's our policy. I went next door to In N' Out and bought burgers. Their bathroom is unlocked, and the staff is friendly. read more

SUPER good customer service, n on top of that my food was made extremely well n fast. I was amazed, will come back.

Last time I ate here it was terrible and I haven't been back in 8 years. Tonight I went back. The place was busier than expected. I went inside because I wasn't sure what to order and I didn't want to hold up the drive thru line. The woman at the front was very helpful and nice. Her name was Brittani. After I changed my order 4 times, it took 20 minutes to get my food. I felt that was a good thing, figured it was because they were making it fresh. When I got home and ate my dinner I was so pleasantly surprised. Everything was hot and fresh. I even sent a picture to my mom and told her how good it was! We ate chicken strips, mashed potatoes, biscuits, cole slaw and wedges. All delicious. read more

KFC - Fast Food Near Me - Lake Elsinore, California

Yes, there is such a thing as a KFC buffet! I heard rumors and yes, I saw it for myself. All you can eat KFC products and by products such as chicken ala king, chicken casserole, and so forth. Oh yeah, and desserts! When you actually see it, it looks like any other KFC spot until you see on the window BUFFET! One hell of a deal and who can say no to all you can eat original thighs, coleslaw, and biscuits?! What a way to end a Vegas trip, stopping by a good ol' KFC buffet on the way home to SD. Ahh...closure. read more

KFC - KFC Buffet - Fast Food Near Me - Lake Elsinore, California

I'm a nice guy usually and I'm always very understanding but at some point enough is enough everytime I come here no matter what I say they manage to get my order wrong and I never go back for a refund or fix it or anything I just wanna be understanding and move on but I've been coming here for a year now since I moved to SoCal and after tonight I'm done coming here there isn't an excuse for not getting an order right just one time in a year. read more

Came for dinner with my son tonight. It's Sunday and there are 2 other parties here. We ordered our food for here and we got it in a bag. I told the cashier Felis, can I get a tray? She did not offer us any sauces nor did we have any utensils to eat with. The floor is a mess! Not to mention the horrible service we got from this cashier. I give this location 1 star. read more

Excellent service, everyone was super friendly, would definitely recommend! If ur by the area swing by!

Good food I just always get a grumpy associate I couldn't hear her speak so it took me a while to make sure I ordered correctly so I tried to explain at the window that I wasn't tryin to be rude n she practically threw the bag at me I work customer service I have for 6 years & that's very unprofessional, she could see my face that I wasn't tryin to be a jerk I even looked remorseful but she was set on being upset so whatever read more