This location seems to close whenever they feel like it. I've showed up multiple times at least 10-20 minutes before their posted closing time of 10:00 pm, and the employees are walking out the door and refusing service. read more

Soda flat and food taste as if it had been sitting way too long..... not to mention the food being, at best, slightly warm. It's not just this location that suffers from poor quality control, it's every location I've been to from SF to Redwood City. KFC has greatly suffered poor quality for well over 2 decades in this area. I've been to locations in So. Cal, Arizona and Texas and not experienced such poor product quality!! KFC management should go to Popeye's and checkout their service and most of all....product quality! Hope this is some help. WAKE UP KFC!!!! read more

Once ordered a 20 piece wings. They came out dried and old. It was like eating beef jerky on fragile dried bones. Once ordered something and they said it would take 10 minutes and it took over 20 minutes - get your timing right. They are not clean. read more

We. ordered here after our walk exercise and the 2 men ahead of us already waited in line for more than 15 mins and I expected the same thing.. For an order of chicken pops, we waited in line for 30 mins and another long wait for the order.. There was a new trainee at the counter but she was alone serving as the cashier, and the person who's already a pioneer was the one preparing the orders.. It was slow coz of the newbie and consistent Q&A of the newbie from the pioneer.. They shld add more crew.. Too bad they don't serve crispy or hot spicy chicken... place is boring as usual read more

KFC - dull - Chicken Wings Near Me - Millbrae, California

Twice now they have gotten my order wrong, I'm usually in a little bit of a rush to have to sit and take everything out to make sure it's right ... but live and learn, I'll either have to do that ... sorry fo y'all waiting in line behind me or just not go to this place anymore. read more

The menu and promotions are so inconsistent here. I tried to order a $20 fill up for lunch, and they said they don't have that promotion anymore. Came back to pick up some chicken to watch a basketball game, and they did have it available for dinner. They also didn't let me change the sides on the $20 fill up (all the other KFCs let me choose the sides without any issues). $20 fill ups are available at all other KFCs! read more

NO STARS!!! I got out of work at 9:35pm on a Saturday, With my tips in my hand and it IS a Saturday. Even tho it was way too late for such a rich dinner, but I decided to treat my son and me to some KFC. Now, I live in San Mateo, to where our KFC was is now a parking lot. I usually drive to Redwood City for KFC, I mapped KFC and the Millbrae KFC was 1 mile closer and the will be closing in less than 15 min. So off my son and dog drove. Got to Millbrae, we had exactly 5 minutes but the store was dark. As if they are closed. I drove to& thru the drive thru. I looked in the window and I saw a female worker, walk by. I peeped in closer and saw the warmers were absolutely clean. Now, in my 20s, I worked at the Livermore, CA store and I know that all foods need to be in one side of the warmer until close, because if the store closes at 10, there just might be a customer that will come right before close time. Then the warmer gets cleaned. It seems the workers took authority & decided to close early then posted, probably thinking no one will show. I honked, she turned and waved her pointer up as if she is saying,"no!". I said we have 5 minutes. She just turned her back to me/ i said that I was going to call the manager. A franchise cannot close earlier than posted and if they are they must put up signage stating that they are closed. Next day I called and asked what is the name of your stores franchise owner? In a heavy spanish accent she questions and says."French fries?" i said,'No,,the owner!" "hold on." she says and she hangs up. I call back they put on the general outgoing message. So, in other words DO NOT GO TO THIS KFC. THE WORKERS DON'T DESERVE OUR MONEY WITH THEIR UNPROFESIONAL HORRIBLE CUSTOMER SERVICE! read more

Great deal nice people the four piece meal combo is good except for one thing no coleslaw with it and no refills on soda machines there but doesn't work I will go there again for they give you a good deal on the chicken I've been to other KFCs of chicken were really small read more

Never has enough food ready. Lobby and bathrooms are always filthy. Night manager always closes before 9pm and even barricades the drive thru when they clearly state 10pm. The franchise owner simply doesn't care. Nor does KFC corporate. Twice other customers had to open the door for me, only to by greated by the manager fumbling his words to explain how they "are really closed....yet.....open". While an employee goes to stand by the door to tell people to go to the (now barricaded) drive thru just to make them go away. Stay away....just stay away. read more

This was not a good experience. The chicken strips were.very dry. I was surprised because usually i love.kfc, but. Not this time, i threw my chickenstrips away. Would not reccomend this one try a different one. read more

I would like to throw a five star shot out to Jameson who went above and beyond and I could really appreciate that. My name is Paul normally I'm a chauffeur for right now I'm doing some doordash and Postmates. Give that guy Jameson a raise read more

I usually get drive through but this cashier was scratching her armpits and coughing. Super gross. Not coming back. read more

KFC - Cashier - Chicken Wings Near Me - Millbrae, California

This place needs attention. 1) Bathroom dirty 2) Floor is so dirty and sticky 3) Need better customer service 4) Soda fountain splatter syrup all over the machine. read more

1. Dirty bathrooms no soap or paper towels and they stink really bad... 2. The chicken was over cooked and not pleasant to eat.. 3. The tables are disgusting not cleaned... the floor is also disgusting.... and sticky... 4. All there equipment used to prep and keep the food looks like it's from the 90s.... Pretty sure this is 2017... 5. The customer service was alright but the guy taking orders could barely speak English... 6. Over priced. 7. Weirdos sleeping in cars in the parking lot. 8. Soda taste like the mixture is off.. 9. Didn't get my order right 10. Took 30mins to get my food... 11. Wtf...wtf...wtf...wtf... etc read more

OH HELL NO!! PLEASE READ THIS!! We went thru the drive thru and ordered a 2 piece chicken meal. It was a good thing my husband checked the box of chicken before we pulled out of the drive way BECAUSE ONE OF THE CHICKEN PIECES WAS HALF EATEN!!!! My husband pulled into their parking lot, walked into the restaurant, demanded to speak to the manager, and asked, "WTF is this piece of chicken doing in this box?" The manager said, "Oh, well I can give you an extra piece of chicken? OH HELLLLLLLLLLLLL NOOOOOOOOO!! WE REPORTED YOU INSTEAD TO THE STATE DEPARTMENT OF HEALTH!! BEWARE OF HALF EATEN FOOD BEING SERVED TO YOU!! read more

I popped in here a few times because someone I know is obsessed with fried chicken. Every time it takes 4-5 times longer than I think it should. I mean, I think 10-20 minutes in the drive-thru window is common, regardless of the time of day or number of cars. If it weren't so convenient, I'd go elsewhere, but this is really the only one that's not WAY out of my way of my commute... so I keep going back. Systemically though, they need to get their act together. It's just always so so slow. read more

My savior on those lazy days or when i just feel tired to experiment in the kitchen. When im running late to work , i buy my dinner here too. So convenient drive thru. if u want to dine in, parking space is good as well. ive tried that chocolate cake and it was sinfully good. i ate the whole thing , maybe over 3 to 4 days. I actually have not tried A&W. The chicken bucket is my favorite to- go. For variety i Mix them , original, grilled and hot n crispy =) either way, they all taste like --- chicken =) read more

I hate myself for liking them this much but... 1. The service is quick 2. The line is short 3. The fried chicken is great comfort food 4. The mashed potatoes, mac and cheese, and corn on the cob is the same at any KFC you go to. 5. I love the fried chicken and root beer float combo! 6. Sauceless hot wings. Words. I'd recommend getting take out though as the people who actually dine here make me a little depressed. And really, it's all about me and my level of happiness. read more

Dirty tables and chairs and floors and very dirty bathroom

Order 20 piece hot wing and a 2 piece leg and thigh, which they all turn out to be very salty, cannot even eat it. I just end up throwing 18 pieces of hot wings to the trash. Tje biggest problem is after I ate my chicken at kfc this time, I need to go to toilet immediately. The worst meal ever. read more

sadly, the worst meal we have ever had at kfc. the dark and wing were dryed out. the peaces tasted like they had been sitting since being cook in the morning. dry dark meat. shame on you.5:30 pm read more

I love me some fried chicken. But I will never get fried chicken from the Millbrae KFC, I don't know if the people that work there right now are sketchy, but when I was in high school I remember that my fried chicken had something that resembles what phoebe in friends once sang about...... A little black curly hair.............. If you do decide to eat there.... Please check your chicken before you eat it. Or you will def wreck your self.... pubie hair but i still give 2 stars? well, its fried chicken, so .... automatic 2 stars... read more

IMPRESSIVE STAFF, especially the man with curly hair. I had a switch up in my order but still gave me the upmost courtesy. I apologized multiple times and still gave me a very impressed feeling. Especially knowing fast food restaurants you don't expect a lot, but this caught me off guard, making me take my time to type a review! read more

Customer service was a joke. We waited in line for 10 mins and the employee, Cookie, did not acknowledge the customers. Once we reach the front he says it will be 15-20 mins til food can be prepared. We asked if he knew that why don't you let the customers know instead of having them wait in line. (Crickets) He had no answer and went to the back to pack food. Good luck to anyone else who tries to eat here... read more

That guy Jameson is a real outstanding worker and is very helpful when you have any questions give that guy a raise! :.

We went to the drive-thru to order bucket of fried chicken, it's been a while we had fried chicken and was so disappointed when we got home and found out they gave us grilled chicken. I understand they have different kinds of chicken, couldn't they ask us which kinds we want? We came here for fried chicken, not grilled chicken. And the grilled chicken were the smallest pieces, like midget chicken. The taste is not bad, but it's not what we wanted. Okay, we learned our lesson to specifically tell them we want fried chicken next time. read more

I went there on Sunday 8.27.17 My family and I have been going here for the past 20+ years and have always been satisfied with the chicken. Well today it was as if it was from some other Franchise or fried chicken place. It did not taste like the KFC i have become to love over the years. 1. It taste like oil with no seasoning. 2. It was under cooked 3, A little pricey for what we got. So after that experience I don't think I will be going back to that location ever again. I will have to try SSF Location to see if they stuck with the Kernal's Original Recipe. read more

Thank you to the guy who just gave us a bunch of sauces in my pickup order! You made my night lol and all of the food was really good and ready to go. read more

$20 Fill Up , Manager Would Not Allow ANY Substitutions Of A Side Order . You Absolutely Have To Take 2 Mashed & Gravy . Ridiculous , KFC In SSF Allows Substitutions So You Can Get 4 Different Sides . read more

I am so upset right now. Last time I Had to wait for 9 minutes for 30 hot wings. Got home and found that they gave me 26 wings. I know it's only four wings but it's a matter of principle. Next time I'll sit there and count every single wing before I leave. Today I'm here to get my daily dose of hot wings. They are on the share promotion. 12 for $10. When I approached the counter I ordered by 12 piece hot wings. Immediately the cashier tells me that he just dropped 40 wings for previous order so I'm going to have to wait 9 to 10 minutes. Then he asked me if I wanted to wait. First of all when you have a special and someone ordered 40 wings, you should drop 60 wings so that the next customer doesn't have to wait. So is it me or do they just lack common sense? How can a restaurant consistently carry a two star rating and not care about that? The cashier was a sweetheart, super nice kid that Lex training. If he was trained properly this kid would be a superstar for you. read more

Customer service is very good and people are extremely friendly. The food quality is in line with other KFC locations. (This is not a bad thing, BTW) read more

How can you not love a KFC that has a drive-through and also serves A&W root beer floats?

I picked up my son late today from school about 9pm, and we went to this store. My son asked for cole slaw instead of wedges. He even talked with the girl name Chris to void the charges of $1.49...We out to the stop sign and found there was no ranch in it. Came back to ask for ranch... After we drove back home and my son went upstairs to eat. Seconds later he yelled "Dad, look this!" There are 7 to 8 old pieces of potato wedges in the box and there's no cole slaw! I drove back to store which is 2 blocks away. I talked with Jackie and Chris "I need a brand new order for this with COLE SLAW and a full refund!" Chris asked me why. I told her that she forget the cole slaw and waste my time and gas. Two of them just laughed I don't know why. Jackie refund $12.50 to my credit card and gave it to me. They got a new set (actually half of what I ordered) for me with cole slaw. Until then, I didn't hear any words from anyone there. I ask a young lady there about Jackie and Chris' name. And I asked Jackie "Am I deserve an apology?" She said "I just gave you a full refund, not only the part that you brought back!" (I think she wanted to say "So what?") I said "a sincere apology will worth much more than any money." While talking with me, Jackie was leaning on the wall and didn't even come to the front of me. She said "OK, I'm sorry." This should be called "lost and lost" situation! They returned my money but didn't make me satisfied and I wasted my time and gas! They need more training. I don't feel welcomed in this store tonight. This KFC need to train their employee how to have real smile and appreciate their guests. read more

One of the few location that serves medium rare chicken breast. Wait is a little long. But for a chance of being infected with salmonella it's totally worth it. read more

Worse KFC. waited for my order for 20 minutes and when u got up to ask about it, they hadn't even prepared it yet. Gave me a lame excuse. Not coming yo this place every again. read more

I pulled up to the drive-thru and sat there by the intercom for a couple of minutes waiting for the guy inside to even say hello, welcome, or something to let me know this is where I am supposed to order. I was just about to roll forward to the pick up window when the guy finally came on. The wife wanted the cup with the tenders and he said he was out of tenders...which is chicken...and it was middle of the day so um...how are you going to be out of tenders?!?! Then since I don't eat there often I asked what the sandwich was and he said it was a tenders sandwich...in which he had no tenders for..so 2 out of the 3 options they have they were out of...decided to go with the spicy chicken but had to get the bone in cuz what?.....no tenders haha. Guess was just a bad day for us. Not the best experience but oh well...don't go there often anyway so...not gonna miss it. Maybe you should call in advance to check on their inventory before heading there.... read more

Hate to give a bad review. I go to different KFC's probably a few times a week because it is cheap and the food is good. This review is for this particular store and not the food. Food is good, no problem. It is for this store. I have told the manager no less than 3 times but the bathroom was disgusting in a two week period. I was the first customer in the store one morning at 10 a.m. And there was already pissed on the toilet, papers all over the floor and no paper towels to dry my hands. Has been a member of times for this. I thought telling the manager that it should probably be cleaned first thing in the morning if they were prepared for the day but I guess not read more

Even by KFC standards, this place is filthy. Long waits. The soda machine is out of ice. No covers for the cups. My order was incomplete. If you dare to eat here be sure to bring Lysol wipes for the tables, read more

I come here like once a week and always have to wait long for my order. Most of the time I use the drive in window, so I decided to come inside the restaurant to see if my service could be a little bit faster. But no! It was just like going to the drive-through I still had to wait. After going inside the restaurant I felt disgusted the floors were dirty, the garbage cans were full. Flies flying around in the lobby and the table hadn't been wiped down and trash thrown away. It was as if I was at one of them most disgusting restaurants on the planet. I was very shocked to see that because I had gone to this KFC many times before. Now I have change my mind about going back to this particular location. So think twice before going into this KFC. read more

Past employees were rude but now new and very nice ppl and delicious food! The place could use some new lights but otherwise I was very satisfied with my visit read more