My buddy lives in Pengrove and he said that he had not had fried chicken from KFC in at least two years, when I asked him what he wanted to eat for the Super Bowl. The next challenge was to find a place close to his house so the chicken would be nice and warm and it had to be there before kickoff. Coming from SF with traffic, who knows? The KFC in Rohnert Park delivered. An extra crispy 10 piece bucket that E. steered me toward from an eight piece. "it's a better deal" was great but what was better was the service. E was the most enthusiastic person I had ever met in a fast food establisment. His welcome seemed like that of a long lost friend. He seemlessly guided the team filling my order and gladly carried bags to my car explaining when you're dealing with people it's easier to be nice. read more

This location is the only one I go to...they always friendly, fast and food always fresh , they are awesome

Their chicken nuggets are made of real chicken breast. They no longer have the Korean dipping sauce so I just got the sweet and sour dip. Also tried the mike's hot honey 3pc. Combo read more

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the food is alwaasy good, service great and they are so fast, my order is ready before I put change in my pocket

This location is so so. The staff are always friendly,but 9 out of 10 time they are missing food in the bag or gave the wrong food

Didn't get our order right at all went through drive through got home not one thing of order was right need someone that can understand at the window. Will not ever go back read more

KFC - Chicken strips haha - Fast Food Near Me - Rohnert Park, California

Our food sat for20 minutes while we waited in the car for it to be brought out to us went in and asked where our food was and she said sorry they forgot to tell us to take it out but you go ahead and take the soggy food ! RIDICULOUS ! TERRIBLE ATTITUDE AND THIS WAS THE MANAGER ! read more

We have been ordering through Uber Eats. Order is always missing the dipping sauce we paid extra for. What good are tenders without dipping sauce? read more

KFC has been quite expensive than all other chicken places. An 8 pc meal used to be $20 & is now $49!!! That's too bad. They have great staff. However, no more KFC for me. Something is so wrong with KFC corporate. read more

I ordered the food online that seemed to work OK. When I went to pick it up, I had a question about my meal, this when things went downhill. First off I couldn't get the attention of anybody I banged on the window beep my horn. Finally I got somebody's attention, unfortunately they didn't understand enough English and I don't speak Spanish so we couldn't communicate it took them quite a while to find somebody that spoke enough broken English to communicate. Now, this person was obviously was not very happy about coming to the window. It's too bad, I use too enjoy the food but not enough to be treated like that. I'm sorry KFC you lost a customer. read more

Ordered at 8pm from Uber eats a 8 piece drum and thighs. Uber eats drops it off at the wrong door. Order was original 5x wings, x1 drum stick, x2 thighs that arrived . It Cold with the store only being a few minutes down the road and it was nasty dry over cooked chicken flavorless. The Staff definitely never cared to serve what was ordered and to serve quality food that is eatable. The lack of standards that show and lack of service from this store shows the declining standards of ordering food from there, which is very disappointing. Definitely not a store that you wouldn't want to order food from eating one of the chicken. There was a hair in the breading of the chicken. Which didn't surprise me for a fast food place at one time that had a claim of chicken fried rat cooked and served it to a customer. I believe the health standards in the quality of the food they serve here. it's not worth the money when you're getting this lack of quality of food, even from a fast food organization read more

KFC - Suppose KFC drums and thighs chicken order - Fast Food Near Me - Rohnert Park, California

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My mac & cheese bowl was literally drowning in grease. The mac n cheese was completely inedible, one bite made my stomach hurt. The one piece of chicken I ate had a weird texture. Kinda pissed I spent $10 on essentially a few bites of French fries. read more

KFC - Mac n cheese, or grease soup? - Fast Food Near Me - Rohnert Park, California

23 dollars for 4 lousy pieces of chicken and a sandwich served by the most disagreeable server I've ever met..not even a offer of lousy sauce..KFC should be ashamed read more

food is what it it but this location always has awesome employees. I've been here maybe 10 times and gotten great service every time

Prices have soared quality, quantity and choices have declined so you have to pay a lot more for a lot less. I tried a chicken wrap, which turned out to be a small chicken strip inside a tortilla so small that it leaves both ends open, making it almost impossible to eat without spilling and getting everywhere. read more

Gave me the wrong order in the drive thru. I didn't open bag until I got home. 45 min away. Rolando the manager is just plan a couple of sandwiches short of a picnic. Don't go here. read more

Terrible service. Repeated my order to 3 people at the drive up, and when I got to the window I was ignored for a long time and when I hot to the window no one had taken down my order. read more

I'll let the photos do the talking. There should be a disclaimer that the food items on the menu does not reflect reality. read more

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I ordered Uber eats and I received the wrong stuff in my order plus it all tasted not like it usually does. The biscuit tasted sour and the fries where all stale like they had been sitting there for hours, mind you I ordered mashed potatoes and received those fries instead. The food was cold even though my Uber got it to me in less than 10 mins and honestly I only am writing this review because I have ordered from that location and the food has been fine. But the last couple times it was not good and just feels like I'm being given old food. I paid money to basically throw it all away. read more

I f**** love emma the manager and lucas the very dedicated employee who has been there 16 years still serves the friendliest customer service in town guaranteed. chris and juan are the best cooks at any kfc, armando who moved here from aother country and has worked 11 hours a day and became a manager and has great success in 3 mos,being here, cutest smile ever, i love everyone there they became my family, it feels great to be a part of their family read more

The A&W located inside this KFC is sad. Flat root beer, subpar burgers. I was so happy to see an A&W, but so disappointed after eating there. And who can enjoy burgers when the whole place smells like chicken? read more

Ordered a famous bowl and a triple cheese burger combo in the drive-thru. It took 27 minutes to receive food and they forgot my fries. The burger tasted like they put a handful of salt on it. Worst experience in a long time. The employee did apologize the manager hid in the kitchen horrible manager.I will never eat there again . read more

This review it's for the excellent customer service I received on 5/27 around 11am. As soon as I walk inside, the lady greet me with warm welcome. I order the flavors box and add a side and a soda with her. When my food was ready on the counter, she also remind me to take caution because it's hot. Long story short, I never experienced this level of customer service in a fast food restaurant. I wish my review will reward her with her career path. She should be in higher management team with her personality and skill set. Thank you. read more

My wife and I went here with our 7 year old. To start the restaurant was filthy and we had to ask for a towel to clean a table because they were all dirty. My daughter had to use the bathroom and when my wife took her she saw cockroaches crawling around and moldy food in there. The staff and manager were rude as well and overall we did not enjoy our experience at this location. read more

Ive been to this location 4/5 times and my experience has been amazing EVERY SINGLE TIME. Im not sure where the bad reviews come from but I come around 9pmish all the times I visit this location and they have never been rude. Maybe the other reviews are based on a different crew that I havent ran into BUT 10/10 for customer service! Thank you! read more

Just went with my family through the drive through for an early dinner, the cashier was efficient and friendly and helped us order exactly what we wanted. We got to the window where we were greeter with a smile as he and the other awesome staff put our food together, and we got it and left easily and quickly. After pulling out my husband reached into the bag to grab his chicken and it was piping hot, all of our meals were. They were fresh and delicious. All the chicken was amazing, the biscuits were warm and fresh, the potato wedges were perfectly cooked. Great service, great food, we're definitely making this location our go to for KFC (even though we live in Santa Rosa), way to go guys! read more

Went to KFC in Rohnert Park drive thru. Ordered a chicken pot pie & 2 biscuits. Got home & started eating, barely warm. Found a chicken drumstick bone & bone slivers. Terrible. Girl at drive thru dropped my change & said, sorry. Will never go there again. Plus I didn't get any utensils, napkins or butter or honey. Terrible service. read more

Used online order and pickup. Was always great service. Until today. Ordered, went to pick up, no one would answer phone, finally went to drive through, several cars lined up, woman was rude on speaker. Cancelled order. Done with this store!!! read more

I live in sonoma soo I drove to this KFC yesterday night and I ordered 40$ of food for my family and ones I got back home I look into the bag finding out they forgot almost half of my stuff. They basically rob me of food and gas. read more

This place has really come a long way. I used to love the A&W in SR, but now that it's a Dim Sum place, I needed to get my Cheese Curd fix somewhere. I arrived Friday evening and it was really busy - but I was helped quickly, the staff was friendly and when I ordered a bunch of random stuff (a chili cheese coney, cheese curds, and a rootbeer float) the guy ran it thru a couple of different ways (and realized I saved about $2.15 ordering it as a meal - plus my drink was bigger) The food was hot and fresh, the grease for the cheese curds was awesome, and they didn't skimp on the toppings on my dog. I will totally be back - great place to go before softball games! read more

Went through the driveway and saw employees with no masks talking at there back door. Place looked not clean. I left and told them up at the drive through window. No cars were even there. I went to McDonalds instead. read more

Waited in the drive-thru for 15 minutes with my dad. Decided I had time to use the restroom, came outside and we were still waiting. Got to the window, and waited another 5 minutes for someone to even take our CC. After they took the money we waited another 7 minutes before we even got our food. Girl at the drive through window was a little on the snotty side. Ridiculous. The bathroom smelled horrible, was extremely dirty with towels all over the floor. Couldn't get the paper towel dispenser to work. Gross. read more

This KFC SUCK; if I can give it zero star I would. I asked for 20 Piece hot wing " FRESH " they told me to wait 9mins and I don't mind. What I got was 20 old leftover chicken wing from 1-2 days ago that was put back in the deep fryer. To make it seem fresh; the baking powder on the wings was falling off. The chicken was dry as hell. But this what I get trusting other. read more

KFC - Fresh?!?!? More like old left over chicken wing. - Fast Food Near Me - Rohnert Park, California

As far as the food at KFC goes, I'm usually not super impressed but I keep coming back for that secret ingredient. I especially enjoy going to this one because the employee that usually takes my order, Lucas, is the best. He makes my experience a pleasant one and for that I look forward to coming back every time. Lucas is exactly the type of employee the Colonel envisioned when he began his business decades ago. Shout out to you Lucas, you the real MVP read more

Most of the time when I come to this location they make you pull up and wait or park on the side and wait, just pointless. Then on top of that the manager is rude as well as the other servers. They also frequently get the order wrong and give attitude when it's brought to they're attention. They need to step it up. read more

Sorry folks! But the old fashioned menu has changed!! They no longer have wedges, fries or the Kentucky Gold. The fries & wedges have been replaced by seasoned fries & the ingredients to them are available on line. Soy & msg are on top, so if you have allergies to these don't bother ordering them! This is my last visit to an old time favorite! They've lost my business & a lot of others as well!! read more

Pretty decent KFC compared to others in the area. I have been to some bad ones. The food was good except for the smaller chicken strip. It chewy and inedible. The staff is really friendly, and the restaurant was clean. read more

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I didn't realize that how much that I was going to be ripped off. The 20 DOLLAR family fill up and a buy one get one FREE papa burger will cost me 45 DOLLARS. The manager was telling the cashier how to ring it up. So I guess that the fish rots from the head. So I highly recommend to NOT waste your MONEY here I will NEVER go back to KFC AGAIN read more

The other day I went through the drive-through at this location. I don't live in the area of this KFC so I'm not sure what their day to day performance is generally like. IDK how or what was going on that day, but there is no way on this planet that it should take 23 min to fulfill a drive-through order. It's ridiculous. I'm not the guy whos going to post an extended time just to make a company look bad. That's a dirty move and I won't do it. That 23 min is conservative. To top it off, there was no acknowledgment of the fact we've been waiting forever and a day when we got to the window. Just business as usual. It was like this is their "normal" by the way the lady reacted to the situation. The lack of acknowledgment combined with the extended wait time is why this location will not get my money the next time that I'm back in the area. read more

The only reason I give this establishment 2 Stars is due to the fact A&W shares it's location. KFC's food has been terrible more than on one occasion. I will not be buying food from KFC (at this location) again. I will only purchase A&W menu items (polar swirl) from now on. Not only was the food horrible, but the girl taking my order had to have been brand new. I repeated my order & had her say it back 3-4 times & she still got it wrong. Way overpriced too. So disappointed!!! read more