Great service pick up ready on time! Great price. Chicken tasted really good. Thank you KFC. Haven't had it in a long time. read more

Kiosk is first thing you see when entering. Three were no customers at counter however there 3 employees standing there. First mistake was ordering at kiosk. Only 1 customer was in dining room. As we sat in dining room, we watched people enter restaurant, walk to counter and leave within a few moments with their food orders. My friend went to the counter and asked about order placed at kiosk only to be asked "What order?" (Picture of order on kiosk was 2 pieces of chicken, side of mashed potatoes and a biscuit. Drink was extra.) Female employee kept looking at cash register and at counter. She never touched register. Another female employee began gathering food and first employee asked for payment. Interesting that she asked for money as she never entered order on register. A male employee entered order and after yet another employee got involved, I had my meal and my change. PS.....they dont use pennies anymore so beware if you're paying cash. I was due 3 cents charge so they gave me a nickel. Ordering via kiosk was unnecessary hassle. Thankfully, food was hot and fresh. read more

We ended up having to pick up some late dinner June 6 2026 10:00pm. I ordered the 10 piece family meal only to be yelled at by the employee saying "it's Monday" very loudly (female employee). I said what do you mean. She said I thought you said the 10 piece for $10. We don't frequent kfc enough to know the menu. When we ordered she said we don't have any chicken it will be a 16 min wait. I said I'll wait the 16 min. But we made the connection. They close at 11 so of course they would say they don't have anything available. Food service has gotten so ridiculous. The 16 min wait turned in to 30 min. read more

KFC - Just for reference - Fast Food Near Me - San Antonio, Texas

Service was ok but I ordered a 10 pice meal for my family of 5 and we got home and their were only 8 pieces. I couldn't drive back so didn't see a point in calling but it was a little disappointing. read more

Terrible service. Halfway through order ring I got cut off and waited 10 minutes until someone else helped me. After that they gave me the wrong things. I asked for mashed potatoes without gravy and they gave my basically just gravy. I was missing a biscuit and all my bbq sauces. read more

This KFC has gone down hill. The new district manager only wants them to change their cooking oil monthly instead of when it needs to be changed you know when the oil changes color. Soda machines never work. Tea was watered down. Gordon Ramsey needs to pay them a visit. Employees were friendly though. But the quality of the food really was disappointing. I predict next year the location will close and it will be another damn taqueria. read more

KFC - Fast Food Near Me - San Antonio, Texas

See all

Do not order online for delivery for this location. They use DoorDash which is fine but, the dasher stole our food! We called the restaurant and told us they used DoorDash and that was it. We called customer service and they beat around the bush and would not help. We just wanted our food re delivered and they would not help. read more

Employees won't even make eye contact because they know standing around and doing nothing is awful. Took 15 min to get greeted... even longer to pick up my pre-ordered food. All the while employees standing around and shuffling about like zombies. read more

KFC on Fredericksburg...would not substitute dipping sauce for gravy for tenders, if I wanted it would be an additional charge...then they didn't have all original chicken so I agreed to get half and half..thinking I'm helping them on the order but then I'm asked to pull over because I got to wait on tenders...OMG THEN IM WAITING STILL AND THEY COULDN'T compromise on the dipping sauce!!! Then waited as other cars went by...We Waited an additional 10 minutes Then guess what I get home and then didn't give me dipping sauces and we got half of gravy in its dish...I called the KFC and explained what happened and some boy wasn't moved by our situation then said next time we will make sure to get it right! OMG wasn't a good experience at this location...buyer beware... read more

Food was ready quick, food was hot and fresh, clean restaurant, food tastes great. Definitely recommend read more

KFC - 5 piece tender big box with Mac n cheese and corn - Fast Food Near Me - San Antonio, Texas

This KFC is dishonest. They filled my order incorrectly. I called the phone number on my receipt but only got the voice mail. I left a message and called again the next day but after three days have not heard back. I paid extra for white meat but only got dark meat. I don't expect to hear back from management, so I will never go back again. read more

Went during my lunch break. I received the wrong order. HOWEVER, I actually ended up getting something I really liked and had never tried before. Also ended up getting an extra biscuit. They have some pretty good $5 deals for lunch ideas! read more

KFC - Menu - Fast Food Near Me - San Antonio, Texas

See all

Online ordering went screwy. I went there and showed them expecting them to honor the deal. I did everything I needed to in front of the rude head manager she says I don't know what to tell you maybe it's your account. So I asked her to charge my card right there she said no. I asked her why not honor the deal you see I am trying to order online it will not allow me she shrugged her shoulders. STOP GIVING COMPANIES THAT DO NOT CARE ABOUT SERVICE YOUR MONEY!!!! she was talking shit under her breath as she walked off what a pos manager. read more

Every time I come to this location the people working the drive through is rude. I don't care because it's right down the street and the closest chicken place to me. The food never comes like you order it. The put little to no effort into it. They'll give you a sloppy mess that's greasy and cold. The drinks taste funny. I hope they do better in time. This place needs to be remodeled read more

KFC - Fast Food Near Me - San Antonio, Texas

Bad !!!! Since Remodeling Son & I have eaten here since 2015 several times a week. First visit last Saturday at noon since they reopened. Walking up to counter two people turned aroung commenting and left (this should have been a clue). Stood for 5 minutes "nothing"! Had to yell at employee requested a manager, she identified herself as the manager (wearing a headscarf). Told her nobody was taking my order.... she told me to hold on ????? She was taking Drive Thru Orders while we were standing for 5 minutes. ..... told her my concern that drive tru was empty when we walked in.... Ridiculous!!!! We alked out told other customers walking in about our No Service .... they got back in cars als left. Good Bye KFC will go where dine in customers are appreciated Bye read more

We have been going here for almost 3 years but tonight the food was so below expectation we felt we needed to post this. We ordered the 20$ meal deal which is supposed to come with 8 pieces of chicken. We got home and found 7 pieces, 4 of which were so burned we couldn't eat them. And of the 7 pieces, 3 were wings. We will not be going back. read more

Honestly was not the greatest customer service kinda sucked, the food was absolutely not fresh it was already bagged when we finished ordering which was fast yes but the quality was terrible. But it was clean and quiet which is nice. But my husbands wings barely had any sauce read more

KFC - Fast Food Near Me - San Antonio, Texas

KFC Extra Crispy Fried Chicken and Mashed Potatoes with Gravy was a delicious meal on this visit! The food was fresh and quickly served. And I enjoyed every bite of my meal while listening to '50s music! The clean establishment made this lunch more enjoyable. read more

KFC - Fast Food Near Me - San Antonio, Texas

I ordered through Uber after a long 13 hour work day. I ordered 8 piece crispy family fill up meal, this has to be the worst chicken I've ever had in my life, the chicken was so over cooked just before being burnt that it made the breast and wing so dry you absolutely can not eat it. I attempted to eat the thighs but it had such a funny taste it was impossible! It seems they used old oil or old chicken reheated in the oil. I called to let the manager know let's just say she wasn't the most professional person. I started my conversation letting her know I'm sorry and hate to have to complain but I can't let it go. I wasn't rude at all. I just felt my money was wasted and I basically had mashed potatoes and a biscuit for dinner. Although she said she would replace my chicken she didn't offer telling me how or when and the tone she used I'll be scared to eat it. Never once did she apologize to me and tried to argue with me over what she had on record that I ordered, a if I were lying. I won't go back to this location ever read more

Reminds me of mom's chicken. Nothing like those herbs and spices. Although I've tried the different versions, nothing beats Original.

Always get my KFC famous bowls from here. I love it when I want to get a quick fresh dinner. Mashed potatoes corn chicken and gravy makes the best combination. Staff always awesome here and service is always quick so it's awesome when I want to come for lunch read more

I rarely pull out the ol' 1-star, but they earned it. Not only did they get the order completely wrong, what we got was disgusting. We ordered a mixed bucket of crispy and grilled chicken, slaw, green beans and potatoes. Got slaw, double potatoes and no green beans, no grilled chicken at all, and something the Colonel would never recognize as any of his breading. It may have been crispy at one point, but this was a soggy, greasy, mushy mess. It was gross. I'll not be getting food from this KFC again. read more

We went to this location at 5:50pm today and attempted to order a 16 piece bucket. They said it would be a 23 minute wait. This was disappointing. It's dinner time and they should have this readily available. We left and went to the DaZavala location and had our 16 piece bucket within 3 minutes. read more

Great staff! They were courteous and very professional. The food was the complete opposite. I ordered hot shot bites and for those who are unfamiliar, they are *italicized* usually very soft-breaded pieces of white chicken meat with a side and drink. In this particular instance, I had just had some wisdom teeth pulled almost a week and a half ago and after eating these rock hard hot shot bites, the front of my mouth hurt just as much as the back of my mouth. I ended up tossing them and just eating the fries. Please reach out to the location off of Dezavala and find out how to make these properly. read more

I went here for the first time and I will say they didn't disappoint!! Good customer service and great food!! Thank you KFC

ATTENTION FOODIE COUPONERS, Tried using the KFC 3pc 2 sides BOGO, in the mailer and went to.checkout and they could only do 5$ off. Tuesday's is my Popeyes ritual and against my better judgment thought to change it up and give Decrepit KFC a shot. Epic failure at getting a new customer. HEADS UP THEY ARE CLUELESS. read more

My experience wasn't perfect, but the customer service was, so I have to give 4 stars. I went close to closing time. I wanted pot pie but they were out and it would take a while to make more. So the lady patiently waited while I chose something else. When I got to the window, she apologized profusely about the pot pie. I told her no problem because she had handled it really well. Then it took a little while to get my food and she apologized a couple more times about the wait. Again, I didn't mind because she was being so courteous and professional about it. Unfortunately I didn't get her name so I can't give her a shout out, but I was there on 2/23/19 at 10:00pm, so hopefully someone at KFC can figure out who she was and let her know how much she is appreciated. Also, my order was completely correct and the food was delicious. Keep up the good work, KFC on Fred Rd! read more

Never stocked up on promotional items and if you're lucky enough to get some, its a 20 minute wait... I always wonder why i come back.... Cant wait till a raising canes or bushs is opened in the area.. Get home and of course they would forget something!!!!!!... It only took 20 minutes to get my order ready!!! You would think they would get it right!..... read more

My husband just ordered some food and the lady at the drive thru window was being sooo rude. She was complaining about the car in front of my husband not having their window down . When my husband pulled up to get our food the drive thru lady was sooo rude and quickly rambled off our order. I've been here before myself and have had great service. I don't know if that drive thru cashier was having a bad day or if she's just had enough working there, but she needs to calm down. read more

I went through the drive thru and Food was hot and correct. Also very nice and friendly service. Apparently I haven't been to Kfc in a few years, I went because I was craving some popcorn chicken and they got rid of it! That's the only reason for the 4 stars. read more

Worst customer service ever my order is cold they didn't actually to my sandwich my mashed potato bowl is cold french fries are cold didn't give me a receipt to do a online survey didn't give the cookie that comes with the order no napkins and no personality worst customer service ever worst KFC of all time read more

Was being helped a rude worker named Clarence. I don't know why they put dumb people to work the front cashier. Was extremely rude and made me feel like it sucked to eat there. Doesn't even let me tell him I wanted original recipe . This guy should be fired just simple job and couldn't do that right read more

I have been coming here for years now. I love KFC. The people that have worked here over the years have been chosen wisely as they are nice and courteous. Never had an issue with this store. My only complaint is why it is a 4 star and not a 5, is that sometimes their popcorn chicken is over cooked and my daughter only gets about 1/2 of the original order. She says she is full, so we dont complain, but I am sure an adult would be upset. Anyhow, great otherwise. I love their creamy buffalo sauce with their wedges and their tenders. Mmmmm. read more

Was the worst experience ever all I did was ask for crispy tenders. Literally the manager said they can't do that that they only cook for 6 minutes. So rude everything was soggy when I got it and I couldn't get a refund or anything. Extremely rude manager she has zero respect and needs someone to do her job better than she can obviously. Mocking me and laughing in front of me read more

Food was great ! Store needs to train their employees a bit better day a guy scratch his face with his gloves , without changing his gloves continued to touch food and prep cookies read more

I wouldn't even give 1 star if it wasn't for the fact I have to rate with stars. The KFC on Fred road is the worst. My husband went to pick up lunch for us. When he got there they of course tried to up sell their promo items, when he said no and started to order the associate had added on one of the promo items anyway. He asked to have it removed. When he got home the only thing in my box was a mash potatoes and a brisket. Missing my chicken fingers and potato wedges. So of course frustrated he went back to get his money back the associate told him, right in front of a supervisor, the next time he should have checked the order before he left. Really! Apparently they don't hold their staff accountable. Will never go back to this location. read more

Unfortunately it was a drabby rainy evening, so I stopped on my way home to get chicken . As I place my order , the associate on the intercom came on to tell me they only serve fish. Not amusing, in the event I proceeded to pay and was handed the complete wrong order and did not give me a receipt. Do you know how infuriating that is to get home with crispy not original. I think these kids have no sense of work ethics. I believe the manager in this establishment should call me, so I can give a piece of my mind. read more