I ordered a Big Box meal for 5 tenders with 2 sides and a biscuit but turns out missing a biscuit and a few fries inside the box. I asked why a few fries which confused me due to sides ordered are mac&cheese and mashed potatoes and gravy. The employee seems lazy and lack of customer service skills to solve the problem. Did get a biscuit in upon the complaint. But I felt very dissatisfied of the services and that Big Box meal was $19.99! What a waste! The place felt uncomfortable and looked like it's closing time and it's 4pm! I give one star for poor rating! read more

KFC - Fast Food Near Me - Santa Rosa, California

I've been here twice in the last couple weeks and each visit was just not pleasant. First of all I don't even eat this food, I was here buying something to eat for a local family I help out and they have been requesting this. 1st visit I drove up and they said the system is down and they can not sell me any food :| 2nd visit they only had original chicken available, which the family I help out requested crispy. They asked me to park and wait an additional 15min in the parking lot, when from the outside it appeared to be empty at 1pm. I still ordered the food so the family can get their KFC fix but I definitely will not be coming back here again. $42 for KFC is wild!! I could have eaten at a nice sit down restaurant for that price. They only thing I will give them and say is the cashier was a young man and he was very nice and pleasant, this was on my second visit and he was working both windows. At least he gave good customer service. But Never again! read more

I've been to this KFC location many times over the years and nearly always left unhappy. Poor service, poor food (and I love kfc chicken), not clean, and one time they were actually out of cooked chicken. But this time (new year's eve) it was different, some young men , who said they were new employees, had smiles on there faces, were happy to serve me, and the chicken was cooked perfectly. I sure hope this means a change has occurred at this location or it's back to Popeyes. read more

This branch should be reported to the head office. They always get the number of pieces wrong. It's happened to me and my sister several times. I just picked up an order now and 4 pieces were missing! And the manager was not even surprised or apologetic. read more

May 5, 2024 I had an absolutely great experience at this KFC. My husband and I went thru the drive thru this afternoon and the young man taking our order was kind and gave us multiple receipts (including the last person receipt so i could get the drippy dog shirt on fetch) . We ordered a double mash meal. He told us to pull further up in the drive thru. We did as asked. After 5 minutes he comes back and tells us that the extra crispy chicken we ordered in the meal wasn't ready and all they had was a wing and breast in extra crispy but that they had original ready to go. Or we could wait 16 minutes for the rest of the chicken to be made extra crispy. We responded that no we would just take the breast and wing in extra crispy and the rest in original. After waiting another 10 minutes our food finally arrives. By this point we were blocking like 2 cars because he had told us to pull up to the front of the drive thru instead of into the parking lot. Since he made the other customers wait, he became Mr. Beast and paid for their meal. When I went to say something about the wait he was smirking like it was funny I was so happy. To make matters better when we got home after a 5 minute drive the food was perfect temperature and the extra crispy breast was cooked to a perfect crisp. I wish I could say this was a one time experience but last time my husband went he was also given many receipts and the chicken was fried to par. This is the not the last time I will be at this restaurant. Just a bunch of amazing competent people who have everything cooked on time. This is the photo of the worker. read more

KFC - Fast Food Near Me - Santa Rosa, California

Consistently and intentionally doesn't give you the full order. Got a 8pm wing combo and didn't give me the fries. Not the first time. They always do this. 9:00 on 10/27. read more

This place is terrible. Humorously terrible. Ordered the new wraps and was told at the drive thru window id have to go around and park. After a while I just went inside only to be asked what order I had again. I kid you not, when I finally got my food the chicken inside the wraps wasn't even kfc chicken. It was some sort of microwave tv dinner style chicken strip. read more

This location is pretty standard for KFC/ fast food. Decent for what it is, clean inside and service was sufficient.

We don't eat here often, this will be the last time eating here. Worst chicken ever. Extremely overdone. Not worth the money Biscuits dry. Corn tasted like it was really old. Potatoes and coleslaw same as always. read more

I had an order to pick up, and when I got there they were just recovering from a power out. Dante was in charge, dealing with an upset custome. I watched as he did a great job of handling her difficulty caused by the outage. I had the same problem, again, caused by the outage, and Dante still had patience leftover for me. A very nice young man, very personable, I have no doubt he will go far... if not with you, we'll be glad to hire him. Hey KFC, take care of this guy, he makes you look good in difficult situations. Oh yeah, and the food was great, as it always is at KFC. read more

I had an absolutely horrible experience at this KFC. My husband and I went thru the drive thru this afternoon and the young man taking our order was rude and gave us no receipt. We ordered a double mash meal. He told us to pull further up in the drive thru. We did as asked. After 5 minutes he comes back and tells us that the extra crispy chicken we ordered in the meal wasn't ready and all they had was a wing and breast in extra crispy but that they had original ready to go. Or we could wait 16 minutes for the rest of the chicken to be made extra crispy. We responded that no we would just take the breast and wing in extra crispy and the rest in original. After waiting almost another 15 minutes our food finally arrives. By this point we were blocking like 2 cars because he had told us to pull up to the front of the drive thru instead of into the parking lot. When I went to say something about the wait he was smirking like it was funny I was irritated. To make matters worse when we got home after a 5 minute drive the food was cold and the extra crispy breast was completely dried out and pretty much inedible. I wish I could say this was a one time experience but last time my husband went he was also kept waiting 20 minutes and had to take original because the extra crispy wasn't ready. This is the last time I will be patronizing this restaurant. Just a bunch of lazy incompetent people who never have anything cooked. read more

Straightforward facts on my experience last night. It was about 9:20pm when we decided to go and get some KFC. Drove thru and waited but no one answered so I pulled in closer to the window and saw a gentleman inside with his back turned. Saw the operating hours on the window stating they close at 10pm. So I backed up at the order station and a voice came up saying. "Sorry were already closed." We asked why they closed early and the guy inside never replied. Very disappointing. Pictures with time stamp taken before we drove off. Too bad. read more

KFC - Fast Food Near Me - Santa Rosa, California

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Two days ago I had got off work late and went through this drive through. My card was locked so I went to unlock it. This was not an option on the app like usual. It was also 5 minutes till closing. The inside was already closed...the kind younger man (25ish) working the window let me in to use the Wi-Fi where it finally loaded and let me unlock it. I had my daughter with me and he did the upmost to help. I was so embarrassed but this guy was awesome! Also I always love a quick meal that' you know will always be good! read more

Horrible service denied service from ordering inside. We explained how we have an RV and they said oh well if I could give him a zero I would read more

Never fails, every time I order a family pack they always short us with the chicken or biscuit. Rarely has my order been correct. Employees have bad customer service skills. read more

Location is close to home, and convenient for a fast run- so here we come when need be. That's not to say this place is anything close to delicious... the extra crispy is super greesy and the original is just flat. I've been here several times, and have NEVER gotten my order correct. That's saying a lot, considering I've lived in the area over 2 years now. My husband went back to swap out our slaw for Mac and cheese- which they guaranteed was in the bag before I drove away, and when he went there, they said they didn't give the mac and cheese because it was frozen. Turns out it comes in a block... Oh well... 2 stars for effort. read more

KFC - Winner winner chicken dinner - Fast Food Near Me - Santa Rosa, California

Why can't this place get it together? Doesn't the management read these reviews? We ran by tonight at 6pm - dinner hour. Ordered our chicken extra crispy and were told it would be a 20 minute wait and we'd have to get out of line. Really?? At 6 o'clock? We ordered the original recipe and it was soggy and swimming in grease by the time we got home. read more

Very disappointed in the customer service. I went to order online and was prompted to download the KFC app. I did. I was recently injured and it's difficult to walk so I used the drive thru and said I was picking up a mobile order. I had no idea it was against the KFC rules to use the drive -thru when using the App. An employee opened the window and proceeded to scold me about using the drive thru to pick up my order. His tone was hostile. I was embarrassed in front of the other employees. I was made to feel like I was being punished. I couldn't explain myself before he shut the window and walked away. Another employee brought me my food a few moments later. There were no cars in front or in back of me when picking up my order. In the parking lot I checked my order and saw that I was missing two items. Rather than get scolded again, I parked and proceeded to go inside the restaurant in pain and discomfort because the drive thru is not to be used for App orders although there was not a single vehicle waitThe entire experience was uncomfortable, unpleasant and disappointing. read more

Let's say this if k could give 0.125 stars then I would. Don't spend your money on trash. YET TRASH WOULD TASTE BETTER. Worst place to go eat and to go for your lunch. I was the only person there and received the incorrect meal and they don't have any drinks available??? Like how. The food was bad nothing was good except the drink but that's not the drink I wanted in the first place. read more

I enjoy the cleanliness of this location and the prompt customer service! I had an Order that wasn't 100% correct, I called the manager and Karen was delightful to remake my order. Good customer service goes along way in this community! Thank you. read more

I rate this place with a zero if I could. We have purchased the dinner meal now on three different occasions. The order has been terrible each time. The order was incorrect twice. Check your food before you leave. Old and dry chicken read more

7 pm on a Sunday evening. Not busy. A handful of customers. Not a single table that has been wiped down. I grab a handful of napkins to clean one. Combo meal arrives. No cookie "Oh, we're out of those." No syrup in the Pepsi. Does the fast food industry even care anymore? read more

Will never go to this location again! They are always out, and the customer service is mediocre. The location in Windsor is 100 times better! read more

I don't know what happened to KFC I don't know what happened to the chicken I don't know what happened to the whole menu we ordered food from KFC because they used to be really good I will never order from KFC again the chicken was dry cold the corn looks like it's been mixed with old corn they messed up on our order you no longer serve wedges I don't know how you're even in business anymore you got to get it together KFC especially on Cleveland Avenue in Santa Rosa super unhappy about our meal we got the 12 piece family meal nothing was good about the dinner everything with the dinner from the biscuits to the mashed potatoes and gravy to the new seasoned french fries all of it was terrible I gave you zero stars if I could not to mention not one person had face masks especially the drive thru cashier/food handler t read more

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They didn't have chicken strips. The woman working the window was HORRIBLE in my opinion! SO RUDE! My own personal experience/ opinion it was a bad customer service experience. read more

The service is extremely so. We used the drive thru tonight and we were told they had no chicken. We order pot pies and the wait for them was supposed to be 20 minutes...it took over an hour. They brought our food out and forgot the large order of corn on the cob. Guy said he'd be right out with it...20 more minutes and still no one came out. They turned out the lights. We knocked with people inside sneaking peeks but not coming to the door. Finally knocked on back door and they answered and all they gave me a small bowl of corn! When we asked for a manager...no one there. I wasn't the only one waiting for items they forgot... What kind of place is the owner/manager running. No service whatsoever ever! I love KFC but never again! read more

On Friday I gave my meal five stars. I got the meal at 4:30PM. On Saturday I went back at 7:30PM. The chicken was just barely warm this changed the quality of the meal. So the rating was dropped to three stares. They have raised there prices a lot. So if they keep the quality up like on Friday they might survive. They can't blame coronavirus. read more

The cashier tonight was more concerned about closing up the cash register and inside eating area than seeing that my order was complete. He forgot my side of coke slaw which cost me $2.39 plus tax. My order of 3 tenders with mash/gravy, cookie, biscuit and small drink plus the coke slaw came to $8.03 and when I told him hold on I have the three penny's he looked like he didn't understand why I'd give him three penny's. Young kids who don't understand exact change. The place was dirty and the main drain in the kitchen was clogged up so everyone was wading through muddy water in the kitchen. Got home......no Cole Slaw. Damn I wanted to eat there it says it's open to 10am but he wanted to close the eating area at 6pm. If I would of eaten it there I would know they cheated me out of about $2.50 for the cole slaw. Never going back to that place again and I believe it's a health code violation to wade in muddy dirty water where you are preparing food for the public. read more

This place needs 0 stars. Tried to order multiple different things from the menu. They are out of everything. They did not have fries. When I told them I don't want another side. They suddenly we able make more fries. If you are the owner you need to find less lazy employees. Should have looked at yelp before going here. read more

Absolutely the worst KFC I have ever had their food. Not able to eat the food they delivered. Overcooked to a point they could not be eaten. I'd do better eating chips from the vending machines. read more

They suck 1st time was a couple months ago chicken was dry and over cooked, so figured maybe it was just fluke nope went by tonight the new macaroni bowl just sucked the chicken in it was crunchy all the way through ended up tossing it and going to in n out burger Much better read more

Great location since it's super close to home, but that's about it. I just went to grab dinner through the drivethru, it was a quick trip. The car in front of me had driven back through, because they completely messed up her order. There were only 3 cars in front of me, but the wait took about 15 minutes. When I finally got my food, I double checked to make sure everything was right, but the cashier decided to opt out one item. When I told him, and checked my receipt I realized he hadn't charged me! There was no apology for his error just "oh". Horrible service here. read more

No one at front counter? Check No one coming to front counter? Check Person wandering by totally ignoring waiting customer? Check No paper of any kind in the filthy mensroom? Check I would never under any circumstances ever stop here again. read more

I have no idea how this place stays in business. 1 out of the last 5 visits has been tolerable. Poor service, understaffed, do not keep the food stocked. Three of the people in front of me had to change the order because they did not have the food. I waited 15 minutes to order, not because it was busy, but understaffed. I was told it would be 15 more minutes to get a pot pie, not one went out when I was in line. Change the store or close. Terrible. read more

Horrible customer service. Tried to be polite but all I got was rude sass. I would not come back again. Ever.

Well first off...it's KFC. So right there they lose a star. Then they didn't have a menu i could look at before i was to place my order...so immediately the chicken slave on the radio started asking me for my order...so i panicked...and ordered. lost star. THEN i didn't even get the right sandwich...weak. lost star. PS- I was only at KFC because one of the guys at my work loves it...and you can't deny a man his cheap fried chicken. No sir. read more

FAIL!!! Food is okay but it would be nice if they didn't fry the crap out of it. And they are always out of the food. Not worth it. read more

Corn corn chicken n corn I've bashed KFC for terrible chicken elsewhere, and it's still not that great here. But on Mondays they have the lowest price for the Chicken N Corn meal I've ever seen - just 3 bucks (plus tax). Even in way less expensive parts of the country it's usually 5 bucks. If you can overlook the meh chicken it's a pretty good value. The corn was actually delicious, mashed taters are edible, biscuit has no structural integrity but tastes OK. Good cheap fillup on Monday, probs wouldn't bother any other day though. 3 stars for 3 bucks. read more

I usually don't do KFC. I the Cole slaw & mash potatoes. u can't go wrong w Krispy chicken strips or wings. I had the golden strips today & I was impressed! it was Krispy , light , and w flavor. The Nashville hot is nasty. I liked spicy but that stuff is not the businesses. golden chicken read more

KFC - The new golden chicken strips was so good? - Fast Food Near Me - Santa Rosa, California

Staff are all assholes especially this one dude, literally shoved my food at me and gave me a look when I tried and said thank you. One time I saw 2 of them just sitting outside smoking and when I pulled up they gave me attitude. This place is definitely not finger liking good. read more