Food was really good chicken was perfectly fried. Service is really good. and the restaurant is amazing and the fries were crispy

Great overall experience. Was getting gas next door and stopped by for their $7 fill ups. Fast, friendly and filling. Walked in and was greeted a person working there and before I could get to the self order kiosk a different person working there jumped to a register to take my order. Very nice first impressions. Food came out quickly and was fresh. Self serve drinks I liked - I usually get a lemonade but water it down by 1/2 - to me that tastes good. I do the same with coke - usually add 1/4 carbonated water so it isn't so overly sugary. These machines allowed you to do that. Dining room was clean. Overall great experience. read more

KFC - Exterior - Fast Food Near Me - Vacaville, California

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It seems like every five or six years I forget how much this place sucks and so I get a bucket of chicken for the family and then I'm reminded all over again. We love KFC too, but this one sucks. The chicken is always Hella old and dry. I can't remember the last time they haven't screwed something up in my order last time not only was a chicken nasty, but the biscuits were Hella hard and I ordered an extra large gravy and they gave me a plain potato. I just wish they'd try harder. read more

Used their kiosk to order and waited for 45 minutes. Cashier was sooo unapologetic instead started an argument. Worst place and customer service. I can understand how busy they can be, but waiting for that long and not treated well, I don't think they even deserve even one star. There should be a systemic way of checking the orders, cashier was rather defensive than apologetic and respectful. read more

I only packed light snacks so I was starving after work and had to hurry and pick up my son for school so I was by kfc and decided to get a bowl. No one was there so quick and fast. I go to grab another spoon full and a hair was in it!!!! Disgusting!!! Then I go back to demand my $ back and she has nerve to ask if I want another one!!! No way! Won't be coming back here super unsanitary! read more

Just ordered Kentucky fried chicken strips they were dry. I don't know if they were overcooked or they've just been sitting under a heat lamp all day. It was the first time we tried. Their chicken strips will never do it again. read more

The manager here needs to be fired immediately. The everyday employee's do a better job than she does. These employee's will park me whenever I request for fresh fries or a fresh chicken sandwich. She will lie straight to my face saying that the fries or chicken sandwiches are fresh. She will not park me and she will hand me the food she claims is fresh. I have been given really old fries and cold chicken sandwiches by this woman. Her name is Alejandra, she is very rude. She has argued with me about the food as well. The employees on the other hand are respectful and will always offer to park me to cook my food fresh I do not mind waiting. This manager needs to be removed ASAP. I have the interactions on my Dashcam. Very unprofessional. read more

KFC - Fast Food Near Me - Vacaville, California

Honestly the nicest customer service from a retail chain I've ever received. Very good vibe read more

KFC - Fast Food Near Me - Vacaville, California

Greatest experience of my life food great the people who work here great! When I was in

Customer service sucks and I order often on the app and in store and I've noticed that something aren't available on the app but are instore and I seen tonight that u guys have new Korean bbq sauce but not available on app so when I picked up my order I wanted to trade out the sauces I ordered and purchased with my meal and was told no I had to buy more why? I already bought them and wanted to swap them out with the sauce I wanted now this seems a lil not right and was told I'd have to purchase more if I wanted that kind but not offered on app now this makes no sense and go the prices of shit I would expect I would get wat I wanted and paid for read more

Funny story about this location. I ordered delivery today through their website: KFC chicken sandwich, 6-piece nugget meal (Beyond chicken) that comes with fries, 8-piece bucket, 4 biscuits, & a drink. Food came fast & tasted great but my fries (and I thought my biscuits) were missing. So I called location to inform them of missing items, and what next steps to take for either receiving missing items / refund on missing items. Staff who picked up immediately had an attitude, stating she was the one who packed it and knows FOR SURE she put in everything. In her defense, I didn't realize the biscuits were in the bucket (super glad she told me during our call). But my fries were still missing. She proceeded to tell me again she packed everything, then I could hear her complaining about me to another staff / possibly supervisor (pretty much implying that I'm lying). Just a heads up, I doubt as a customer, someone would spend $40 on their meal just so they can lie about some fries. I paid for my fries, so that's why I called to follow up. Plus, how can a restaurant improve their service if customers don't provide honest feedback. Bad customer service with this location. They don't know how to handle feedback / review professionally. She could have simply said "oh sorry get your refund from DoorDash." Instead of having an attitude & being dismissive. Not returning to this location. I'm worried they will spit in my food next time lol, considering they had such an attitude when I called about a missing item. read more

KFC - Missing fries - Fast Food Near Me - Vacaville, California

The worst kfc I had been in my 60 yrs on this planet. A bunch of kids that don't care making 20.00 a hr .I ordered #1 extra crispy meal I opened box it looked like burnt chicken and original. So I opened box and seen dark bunt chicken original . I told her this is not extra crispy so she laughs along with her co workers and they gave me the same thing burnt chicken. I'm not going to go on but avoid t his place same on the owners for putting out shifty chicken and not training staff . CHANGE YOUR OIL YOU CHEAP OWNERS nasty ass and train your imature employees read more

Tonight we went by KFC and our order was 2 chicken nuggets kids meals and a bowl with a drink. You think that'd be simple but it was not. We made the order through the drive thru and then was asked to pull outt front to wait for our food. We waited alright. We waited till 3 more cars went through the drive thru and several "doordash" people came and went and we were still waiting. We decided to go in the restaurant and ask what was going on. We were met with a very blaźe flippant attitude. When our order was finally done the chicken nuggets were mostly made of the breaking and crispy. Too crispy. One were the strips of chicken. I was very upset at the experience and the fact no one cared. read more

I think they have the worst service. I went last night and they closed like 10-15minutes before they were supposed to then I was told they ran out of food. I actually think they closed early on purpose so they can get out: I just never really have a good experience with KFC then I won't go for months then I try it again thinking maybe it would be better but nope! read more

Food was great!! I started using coupons because the prices are Crazy. For instance, the 12 piece with 2 sides, biscuits and coke slaw was $36. With the coupon I got that bad boy for $25.59. You can't beat that. So I will be using them all the time and the kids know!! Meal was good and filling with good service as well read more

Food was good- surprising to me- and the service was good. I did not realize my meal (a chicken bowl) came with Cole slaw, and when I asked, they made me a new one without any issue. The place was clean read more

Employee with dark hair and thick eyeglasses just threw his ranch dressing at my husband through the window in the drive-thru. Plus they forgot his cole slaw but he was already home. He's the nicest guy you will ever meet...and a long-time customer. Why would you do that to him? read more

The only good thing I can say is that the manager on duty gave me a large side of corn at no charge when that is what I actually ordered. I used the KFC app to order dinner and that was a huge mistake! I placed an order for a 12 piece Extra Crispy Family Meal, with a side of Mash & Gravy, Corn and Coleslaw and a side order of fries. It was supposed to have 3 breast, 3 drumsticks, 3 thighs and 3 wings. What I got was a 12 piece Original recipe, with thighs and wings only, mash & gravy, coleslaw a small fry and a large fry. I reviewed my order on the app with my family before I placed it. So their app is garbage or someone at the store has the ability to change the order. Y'all lost a customer, I will not be going back to this location or using their app. Wish I would've looked at other reviews on here before going there, would've seen the 1.7 star review and would've avoided this place. read more

I remember now why I don't do to KFC or at least this one. The food is decent however, the service needs to be addressed. The staff is not very friendly and usually younger so they lack the customer service that I grew up with. The other outrageous thing is if I purchase 2 chicken sandwiches should I not be allowed the very least 2 sauces per sandwich that I paid for free of charge? Now if I asked for extra sauce then I could understand the extra charge. This is ridiculous KFC, lastly the kids you allow to run this place shut the restaurant down early so they can leave at closing time rather than stay open until closing time so you really shut down 1/2 hr to an hour early than your business advertises. read more

It's always drama when I come to this location I was just here and they're completely out of original chicken and only had one biscuit left over 30 minutes before closing they're out of everything read more

KFC - Fast Food Near Me - Vacaville, California

I drove through to get some coleslaw and a small one serving of coleslaw was $4.19+tax. This is ridiculous! I will never go there again for anything!!!! read more

This KFC is absolutely the worst!! If you find yourself at this location go somewhere else. The staff at this location simply just does not care what happens to your order. I confronted the assistant manager that was on site and he was extremely unforgiving about the 30 minutes that I waited ridiculously for our food.Luckily for them I had to make many phone calls and inquiries via email waiting for my food as I did not pay attention to the amount of time that had passed waiting for my food. This is absolutely the worst location to purchase anything. The manager was absolutely ridiculous and he was OK with that. That is all I read more

KFC - a car driving on a highway at night - Fast Food Near Me - Vacaville, California

DO NOT DO ONLINE ORDERS IN THIS PLACE. What's the point of online ordering when you don't complete the order. Also they put original recipe instead of crispy. They were missing the biscuits again. Damn I'm tired of this wasting my money going here. You lost my business after this for the next year. read more

Ordered food 2 weekends in a row and they forgot some items both weekends called customer service and they are horrible with help! I will be taking my business to somewhere eles! read more

Got our order wrong. Left out two biscuits. Otherwise good service. I guess we got lucky based on the reviews talking about teens not caring. One star because we didn't get our complete order If someone gives you money, they should be given what they paid for... fully read more

Fast friendly service. I bought 2 pot pie meals. The menu says comes with a cookie. Neither meal had one. NO FORKS EITHER!! The pot pie was good for the price tho read more

First time in a very long time I ordered chicken on Alamo Drive. The chicken was horrible They cut the chicken so there is hardly any white meat. So greasy. Very greasy. Extremely hardly any meat just crispy skin !!! disappointing. The cole slaw is still good. I will not go back. What happen??? read more

I have been eating KFC for 50 years. Last night I purchased the eight-piece chicken offer for a little over $10. I can tell you this was not the Colonel's recipe. It tasted nothing like KFC's traditional chicken recipe. Very disappointed. read more

This is a joke, I come here to order 20 wings a famous bowl for my Kids. The girl ask what sauce I want? I said hot sauce. I then go out front and wait for 15 minutes. She comes out hands me the bag. I ask about sauce. She forgot to put the sauce. Didn't think I needed to ask about utensils. I'm get all the way to the baseball field I hand my son his food and to my surprise. Not a single utensil in the bag. No napkins. Poor service. I guess you really have to think for the workers now days. read more

I wish I could give half a star. Got my husband a treat for lunch, or so as thought. Though the service was friendly, eating part of their sponge was not. When I called to get a refund, the young lady giggled and said "if you bring back the food, I'll refund you." read more

KFC - Yum...sponge - Fast Food Near Me - Vacaville, California

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Honestly the food was somewhat ok. The prices are however out of control. They charge about 16 dollars for a chicken finger meal! I can have a much better meal for that kind of money elsewhere. Thanks anyway read more

We doordashed today. The chicken was good but the coleslaw my mom ordered was super runny. They didn't pack any straws or silverware. They also took a long time and the dasher had to wait for my order for 25-30 minutes. They need to get better if they want business! Too many other good chicken places in town such as Raising Cane's and Chick-fil-A. read more

I have to say, I'm very happy with my dinner tonight, all the food was fresh from the chicken to the biscuits just coming out of the oven. Oscar C was the cashier, he made sure my food came out in a timely manner. Thank you for excellent service read more

The food was fine, but the service was absolutely awful. Atmosphere was overall clean. Would not recommend.

Food is alright, chicken not as juicy as I want it to be. The service is pretty good. Ambiance is okay

I come to this KFC about once a month for their honey BBQ wings. I feel like throughout the years I've been very patient with this place, despite long wait times in the drive-thru and messed up orders. Unfortunately, this place has yet to get it together. On this day in particular, I ordered my usual and the cashier (very nice girl) told me that it was going to take about 5 minutes for my honey BBQ wings. So I pulled around to the front and waited for approximately 10 minutes. The girl came out with two other orders so it wasn't just me who had to wait. I got home and saw that my wings were barely dipped in honey BBQ sauce so I was a little annoyed. To me it's just careless. You see that the wings barely have sauce on them, why not take 2 extra seconds to put more sauce on them. You would think that with all these negative reviews someone would come in and turn this place around. read more

KFC - Honey BBQ wings with barely any sauce. - Fast Food Near Me - Vacaville, California

This is not about food. This is about how this particular store treats its employees. It is 113 degrees outside and you have all of your employees working in this place, with hot cookers and appliances and NO AIR CONDITIONING. It is hotter inside than outside. The customers are suffering as well. The kids working here are sweating through their clothes and look exhausted from the heat. The owner should be ashamed. The management hasn't even provided any fans. read more

Went through drive thru.ordered 3piece dinner with 2 sides of coleslaw.get home with 3piece dinner with 2 sides of mashed potatoes.ugh!!

Unbelievable! I specifically placed a mobile order so I could swing through the drive thru and not go in. It is store policy that you have to go in. I found this out only after waiting in line for 5 min. There were people behind and in front of me so I had to wait in the drive thru line go past the window park and go inside. The manager would make no exception. On top of that I placed my order 30min early with a specific pick up time and had to wait another 15min. I understand labor shortage but there are people just standing around while one person puts together online orders. I genuinely do not understand why I would have to come inside! This is unacceptable when there is a drive thru window! Never again! read more

Horrible service. Waited 20 minutes and they ran out of original chicken. Really ?!!! They are also so unfriendly as well. read more