Went through drive thru.ordered 3piece dinner with 2 sides of coleslaw.get home with 3piece dinner with 2 sides of mashed potatoes.ugh!!

Unbelievable! I specifically placed a mobile order so I could swing through the drive thru and not go in. It is store policy that you have to go in. I found this out only after waiting in line for 5 min. There were people behind and in front of me so I had to wait in the drive thru line go past the window park and go inside. The manager would make no exception. On top of that I placed my order 30min early with a specific pick up time and had to wait another 15min. I understand labor shortage but there are people just standing around while one person puts together online orders. I genuinely do not understand why I would have to come inside! This is unacceptable when there is a drive thru window! Never again! read more

Horrible service. Waited 20 minutes and they ran out of original chicken. Really ?!!! They are also so unfriendly as well. read more

I don't know why people are hating on this KFC. They have a drive thru, ample parking, and the same great KFC chicken and coke slaw. I'm not saying they have the best mash potatoes and gravy, but you all know you crave KFC mash potatoes and gravy every once in awhile. To me, Popeyes is #1 in fast food chicken but KFC is a close 2nd. Grab a bucket and throw them a bone! read more

This is not about food. This is about how this particular store treats its employees. It is 113 degrees outside and you have all of your employees working in this place, with hot cookers and appliances and NO AIR CONDITIONING. It is hotter inside than outside. The customers are suffering as well. The kids working here are sweating through their clothes and look exhausted from the heat. The owner should be ashamed. The management hasn't even provided any fans. read more

They seem to be ALWAYS OUT of grilled chicken between 4-6pm during the dinner rush, and the floors are ALWAYS nasty greasy or sticky. Their redeeming quality is their staff, very friendly and apologetic for lack of menu items. Update- a month later, the restaurant is still dirty, greasy, and they're still out of Grilled Chicken. read more

Thursday, June 13, I was a passenger with my friend who attempted to place a drive thru order. The guy on the other end was very unwelcoming, rude, and sounded as if he hated his job at KFC. My friend asked him a question about her order than the guy on the other end didn't hear her than called her a "dumb bitch!" We heard it through the microphone. We drove to the front to speak to a manager, who of course was not available. I have never experienced such distasteful service. The in lieu manager was unapologetic and referred us to voice our concerns via a survey. ARE YOU KIDDING! This location is in need of new management that cares about the people that choose to eat out at KFC. The customer service was null and void very sad. read more

We got a meal special, it was good. I thought I was ordering through their website but it was through Yelp itself. It was easy to order and pay but I didn't get notified when my food Was ready to be picked up. I have them plenty of time so my food was ready when I picked it up. Their curbside was prompt which was appreciated. Over all good service considering. The kid on the phone, when I called, was polite and helpful. read more

Amazing food, best kfc I've ever had would recommend to anyone I love you kfc you're awesome!

So much for driving across town because it sounded good. I have a bus that doesn't fit through the driveway so I called the number out front. Was told to walk up to the drive up window. No menu so I looked before I got up there. Diet restricts potatoes. Asked for a different side for this reason. Said nope. I left. Funny. Rio vista had no problem with this request last week. read more

If you want deep fried battered bone, then this is the place for you. You can order $20 worth of 'chicken' and get about $18 worth of deep fried seasoned flour. Every bite will leave you wanting for that succulent taste of that advertised chicken, and you will find none. Someone should sue this place for false advertising this place for presenting their deep fried bones as chicken. read more

This is literally the worst KFC I've ever been to. They always get my order wrong even if its an extremely easy order. This time I ordered door dash from them and they didn't give me my drink, sauce, or remove the corn from my bowl that I asked for. This happens even if I go to the location and pick it up myself. If I could I would give them less than 1 star. Try to avoid this location, trust me it won't be a good experience. read more

Bought the 20$ fill-up, asked if I could change the cole slaw for another mashed potato. "We aren't allowed to change sides on a promotion" Why not? What's your manager gonna do? Write you up? Do they COUNT the individual sides you sell? No. You scoop that side into a container and shove it out the window. Nobody cares. It doesn't affect your business at all. In fact by not allowing your customers to CUSTOMIZE their order, all you're doing is hurting your business. I'm less likely to come here if you're going to be so obtuse about something that doesn't affect ANYTHING in your store. And don't give me that "The POS system won't let me" bullshit. I don't care if you can't change it in the POS. It doesn't kill you to go tell your associate to switch a side. If you didn't change my side because of THAT? That just means you're fucking lazy. It's bad enough that your customer service is garbage at this location. Every associate in the drive-thru is in SUCH A RUSH to get me out of their hair, and you can hear it in the intercom. Even if there's literally NO OTHER CUSTOMERS. I mean come on, they can't even fill up their Famous Bowl all the way. It's always half full. And now they got "6$ fill ups" instead of 5$ where they charge you an extra dollar for a side you don't want. Of course, you can't take that off either. Don't act like that menu option for a 5$ fill up isn't still there, or that you can't just delete it off the meal. I know KFC doesn't update their POS systems regularly. No food place does. To top it all off, just about every single one of the females has fake nails and nail polish on. That's a health code violation, straight up. This store doesn't care about your experience. Just buy their chicken and get out of their way! Don't you DARE inconvenience them with your inane requests! I would normally let all these things slide, since I really like KFC's food. But man, when you pile all of these inconveniences on? It is painfully apparent that they do not care, and just want you out of their store. And don't get me wrong, I've been in the position these associates are in. I worked at the Harbison Drive location before it was Chick-Fil-A, I've managed other fast food stores as well, so I GET IT. REALLY, I DO. But this is just blatant bad service. Only go to this place if you want your KFC fix. Never go expecting a good experience. You won't get it. read more

Out of all the KFC this one is the worst of them all. It is always something going on with them, either their missing something, did not order enough of something, and now they close their lobby early. Signs says they closed at 9pm, but the doors were locked by 8:30pm. This KFC sucks!!! I wish there was a better one close by or change of management/owner for this location. At least there is popeyes! They are at least a little more constant with their lobby hours, drive through, and with their food. read more

Really KFC?!?! You call this a large popcorn chicken and you fill it half way with paper??? Did I get a discount? Nope. I paid full price. read more

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This place is unbelievable! They aren't very nice and they change their prices like daily! Surroundings are dirty from homeless people and seems like no one cares they don't honor their coupons and I think we need another kfc! Advertise 20.00 fill up and we drive there and they said oh its 25.99 now! Since when I said and he said other kfc honor that coupon but we increased our prices no more kfc in Vacaville for us! read more

We ordered a 12 piece chicken with 6 biscuits and 3 sides. We had all the sides, but missing 2 biscuits and 4 prices of chicken. We returned to the store and explained it to the employee. She said she knows she only gave us 4 biscuits and refused to give us the rest of the order we paid for. We ended up getting a refund after the employee called us liars and acted like a full grown child. So immature and incompetent.... Same can probably be said about management having hired these rude ass people. We are informing corporate about it and spreading the word to no longer do business at the worst KFC. I recommend black listing the 980 Alamo Drive KFC in Vacaville. read more

The chicken is pretty decent but they skimp big time on sauce. Not cool at all especially when I get charged for two orders. Fuck these guys

I went to purchase my kids usual two 3 piece combo (drumsticks only) The employee at the window told me I couldn't customize it. But, I could do one order with two legs and one thigh but I could only do 2 thighs and one leg for the second combo. I was just there with the same request no problem. I ended up not buying anything especially since this was a bs made up rule. Who wants to pay for something that they don't want to eat. read more

I see that most of the bad reviews were in 2015. Came here today and was served quickly because there wasn't a line. I was one of the only two persons in there. Typical KFC fast food joint. Chicken was tender & juicy & cooked properly. I ordered the 2-piece meal. When it arrived, there were 2 drumsticks rather than a thigh & drumstick so I told the lady at the counter. She gave me the thigh without charging me extra. The only negative comment is that the table next to me was dirty. This table is in full view of the counter, yet neither the manager or staff took the time to clean it. read more

Today was awesome. Courteous, helpful and clean restaurant. The man they had working there today (no name...nice mustache) was so nice and had great suggestions!! Food was ready within minutes piping hot!! 6/29 Sat @ 8pm. read more

This place is absolutely sucked they didn't get our order right even though it was right in front of them because I ordered early off the Internet and they still miss three items the food was dried up and it was disgusting I will never order from KFC again. read more

This must be one of the slowest fast food I been through. All of the customers are waiting more than 20 minutes for 2-3 pieces of chicken is ridiculous. Management here really need to step it up with the employees on how the job is being done. Worst part of it, none of them have customer service skills. This is the only KFC here in Vacaville and sooner or later it will close down. read more

Wow this is a grilled wing that is almost burnt and less than half the size of my palm. Do they not inspect before throwing in the box? Where is the meat for me to eat? read more

KFC - Fast Food Near Me - Vacaville, California

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The dining area is disgusting here. The floors, trash, fountain area, and front counter are filthy. The wait isn't as concerning to me - provided my food is hot when I receive it. I'm also very aware of the amount of convo -v- filling orders. I'm still waiting on my food and thinking that I should have cooked at home. read more

I brought my kids here tonite, just to feed them, praying it would be calm and quiet. Major stress migraine. Mia was at the register as I wanted in and my hopes of being happy kids were okay, went down hill fast. Mia did not smile one. I felt so bad for making her work!!! I asked her, if she was having a bad day. Got more attitude by not changing. Normally, I'd ask for management, I don't have the ability to deal with addressing rudeness. As my boys ate, Malcolm who has taken our order numerous times, heard me address her, and made sure our food was correct and the boys were ok. I was not rude, or even loud with Mia. Couldn't be. But I told my son when he was asking for spoons, to NOT ask her. I have two kids that are both actually. And this was the first time that someone a KFC was like this towards me and my kids. Me and says it really fit in here. I think she would be a better fit and McDonald's for the best to place where the food comes out wrong I meant OK how many times you request if you fixed. read more

30 minute wait for chicken! Are you kidding me? Isn't that what you are known for? What kind of poor planning is this? All you have ready is some tenders and a pot pie? Absolutely horrible! read more

I wish I didn't have to give them a star. I left feeling like I got robbed. The guy that took our order was very rude, and obviously unhappy with his job. He told us that the store didn't carry lettuce. What?! Okayyy. What we ordered: Combo meal with ice tea, and potato wedges 2 Chicken Snackers Side of Coleslaw Side of Mac & Cheese What we got: Attitude! "We don't HAVE ice tea. All we have is RASPBERRY TEA!!" A sandwich with chicken, and one small piece of transparent "bacon" that we wouldn't even feed a dog. One Chicken Snacker And one side of mac & cheese. What we were missing: One more chicken snacker One side of coleslaw Potato Wedges Napkins Forks Condiments When we asked for what we didn't receive, he told us we ordered it wrong, and gave us another total of $1.93. So we gave him $2. He gave us our food, and said, "Come on wit it! Bye!" Waved us on, and slammed the window shut, without giving us our change! DO NOT COME HERE!!!!!! read more

2 or 3 times a quarter we get dinner from the KFC on Alamo Drive over the last 10 months the quality of the food has been consistently very poor ranging from cold and greasy to dry and burnt. After last nights purchase I'm not sure that I will continue purchasing dinner form the Vacaville Alamo drive KFC. The tenders were greasy and dry as if they had been double dipped in the fryer, the chicken pieces were cold and overcooked to the point of being burnt, the gravy cold and watered down so much that it was almost a clear color, the biscuits were dry, hard and a few were moldy. The only decent part of the meal was the mashed potatoes and coleslaw. Apparently, the standards of KFC have lowered quite a bit. The sad part is this KFC used to be really descent. I would strongly recommend against making any purchases at this location. read more

Terrible Terrible Terrible.... I just went to KFC with my lady ordered two small meals the girl at the window was straight forward "dumb" she obviously needs to focus... She messed up our order twice and at the window I asked her to repeat my order and clearly she messed up once more... She then said to wait in the front so we did. 10minutes went bye and still nothing so I decided to go inside the restaurant and ask, as I'm walking In I noticed the place was filthy I saw a cricket on the floor, flies inside, and the tables looked like they hadn't been wiped down in hours .. I am not going back Again, we decided to just toss the food since it had been sitting on the counter for the 10pointless minutes we waited... I guess the girl forgot that she had told us to wait in front .... Never again will we go back ! read more

I dont know what people like so much about KFC or maybe I just dont like it at all. Chicken is always greasy, the few times that I've tried it it's always a disappointment. Greasy and the taste is weird. Not to mention that the few times I've been there they take FOREVER to serve you the food. I prefer to go to popeyes or el pollo loco read more

Customer service from the shift supervisor in the drive thru at lunchtime today was horrible. I mean, if you hate your job that much, get a new one. It should never be a big deal if a customer asks you to add on an order of cookies, even IF there are 3 cars behind. The rolling of eyes, deep breath, looking at the car behind, complaining to your coworkers that "they adding stuff on!" just makes you look like an ass. read more

Good, much better than Fairfield N. Texas, we take the extra drive for this KFC! Usually very fast drive through, I recommend it especially 20 dollar fill up! read more

Once again we ordered food for the whole family ($70) and once again we had to go back because we did not get our entire order. My husband would really like to eat with the family instead of having to drive back and forth because we never get our entire order. read more

Another disappointment by coming to this sorry establishment. I paid over five bucks for three chicken wings and one biscuit. I remember way back in the day you could get what was called a wingding with four pieces a much larger wings a biscuit and a side for much cheaper. The cashier was okay and she was very patient but once I pulled away from the window and began to eat the chicken I noticed not only were the wings kind of small but they were overcooked as if they had been sitting under the heat lamp all day. The meat was tough the skin was chewy and greasy most of the wing was unedible. Basically a nasty box of chicken wings for a price that I could have bought a whole organic chicken for. What's just as scary as I had to ask for some butter and honey for the biscuit which seems to be the norm here. Why would you give anybody a biscuit without throwing in some butter and by the way that's not butter that's something else nowadays even the honey Isn't honey is something else mixed with honey maybe. It's very sad when you cannot depend on most of these fast food places to give you a decent amount of quality food for the outrageous prices that we are paying. Dissatisfied customer! read more

KFC - Paid almost six bucks for three puny dried-up greasy leathery chicken things. Disgusting! How can you look yourself in the mirror ? - Fast Food Near Me - Vacaville, California

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DO NOT EAT HERE! I got food poisoning here on 4 JUNE 2015. I ate 2 grilled thighs, coleslaw, biscuit and ice tea for lunch. At 1:30am this morning (6/5/2105), I had horrific abdominal pain followed by diarrhea and vomiting for 5 hours! DO NOT EAT HERE!!! Save your health and do not suffer and I have!!! Followup 4/26/16: I used KFC's website and "evaluated" my horrific experience of their food poisoning and never heard from them. I've never eaten at another KFC since. read more

My daughter has to buy this specific chicken for her special needs son, as this is all he will eat. She was very frustrated today as I was on the phone with her while she once again visited this drive through. She continuously complains of rude staff and bad service. She tells me that the employees are constantly rude and her order is never filled correctly. She says a simple "thank you" back and "have a good day," would go a very long way for customers. Just FYI if you expect anything but rude when spending your money here, you might rethink a better location. read more

This place is disgusting!!! It's dirty and the employees are rude, except for one little girl, she was sweet, but the place had flys, the floors and tables were not clean. They also ran out of almost everything! It was ridiculous! This place is a joke! Both times I ate from there I got sick! Never ever will I be back to this location. read more

Much improved in the last year. I have been eating lunch here for about 4 years. I used to be frustrated on every visit for the chaos and wait time. My experience since 2017 has improved considerably. I am in and out of there pretty quickly and the service is polite. The place must be under new management. Good for them - keep it up! read more

This KFC is the KFC I grew up with but recently their quality of food has downgraded its very salty and oily and to be honest extremely overpriced for what you're getting. I think KFC should definitely lower their prices because all they have been doing is raising everything. read more