I have been using Mike's services for several years. I find him to be very knowledgable and willing to research options and get more information online. He works efficiently and gets the work done quickly. He has responded promptly to my calls and I like that he uses texting and email. Helps with clarity and avoids confusion. I like that he can make decisions about getting repairs done without having to call the office for permission. This helps getting the work done in a timely manner. The repairs he has done have lasted. I will definitely call him again when I need to have an appliance fixed. read more

Called Mike with problems on two other appliances. Of course, he took care of them expertly and reasonably! Mike even gave me tips on other things I should take care of with a plumber. He is a joy and a gentleman! read more

Our dishwasher was leaking water badly and after reviewing companies on Yelp we decided to give Kh Appliance a call. I spoke to Mike who was able to come out the next day. Mike did and outstanding inspection of the dishwasher and explained the problem with it. He took the time to fully explain the problem and the issues he saw with repairing it. It seems the manufacturer upgrade the design due to the leaking problem we had. So, in essence Mike was open and honest with us and we decide the fix may not solve the problem, so we decided to purchase a new unit. So, Mike put me first and you can't ask for more than that. No doubt that if I ever need a repairman in the future Kh and Mike are my choice. read more

We've had Mike over two times now - once for our dishwasher and once for our fridge (both Jenn-Air, never again). He's super fast, honest and very reasonable. With our fridge - he simply diagnosed the problem and showed us how we could even fix the problem ourselves - saving us a few hundred dollars (I'm sure lots of techs would have just taken the money). Highly recommended. read more

Mike and Max are great.My microwave starting getting trouble on a friday afternoon and i managed to get hold of Mike to have Max come over the same day. Max was able to diagnose the issue, order the part and in just few days got it fixed. I am so glad to have found them, very reliable and easy to get hold off. I highly recommend them. read more

Mike and his team was prompt, professional, knowledgeable, and got the job done. Our front loading laundry machine had a mystery leak, it was diagnosed and repaired. And the pricing is fair and honest. read more

Terrific! So I visit my son and do one load of laundry in the fancy computerized washer and promptly screw the whole machine up. Mike was there within the hour and took a short time to fix it (computer reset type of thing, not something we could have dealt with). It was fortunate he happened to be right in the area and between calls and the problem was minor. I do feel like KH Appliance puts their reputation and honesty above everything. I found KH on yelp, but it turned out my son had used them already and he would have had no one else come but them ..... read more

'Zero' for customer service consideration. You decide. I know Mike gets all 4/5's that is why I used him in the first place, so this experience was a shocker. My 'newer' Whirlpool freezers coil froze over in 9/14. Mike came out, replaced the defrost timer, as I watched. I saw him disconnect wires and run tests and on his return a couple days later, I oversaw the timer replacement. Everything worked fine. Total time of fix (both appearances) was maybe 1/2 hour. My family and I then went on an extended trip (7 weeks) and returned the middle of Nov. Infrequently, I opened the freezer and noted it was cold; seemed fine. In Dec. (before Christmas) I noted the freezer was cold but the coil again was freezing over because the vents were getting covered in ice.....same as before. I emailed Mike on 1/2/15. I then disconnected the freezer, removed the coil cover, noted the almost solid block of ice on the coil, and defrosted the coil as I had done in Sept. (Mike directed me to do this in Sept) After the ice melted on the coil I noted that several, matching, (mail to female) wire connections were not attached. After extensive internet searching I saw a diagram of my freezers defrost system, clearly showing the connections (to the defrost heater) and they were connected, Clearly, the defrost heater was not connected (operable), at all. I surmised that Mike had run a continuity test (disconnecting the heater ends) and failed to reconnect the heater. I called Mike and told him but he was busy on another job and he told me he would look at his schedule and get back to me. He emailed me with a day and time and told me that "he wanted to let me know that the minimum charge is $75". I immediately emailed him back and told him that the charge was unfair if he made the mistake and this was "not good business." Mike emailed me and told me to call him, which I did. I told him of my observations and he told me that I would have seen the freezing over of the coil after 10-14 days, and I was beyond the 'warranty' time. I told him I would at least expect him to come out and see if he left the connections unattached and if he did, he should not charge me for the fix. He replied that the $75 was his charge and I " had (2) options..pay the $75 of find someone else" I told him he had a poor business attitude and hung up. I attached the defrost heater wires, on both ends, and turned on the freezer. That was 1/3/15; installed a thermometer and my freezer has stayed at 0 degrees since, with no ice/frost build up. I am a retired, senior citizen, very mechanically inclined, with no ulterior motive other than to describe my dealings with Mike. There is no embellishment of this experience. You be the judge. Good luck! read more

We had a gas leak in our range and Mike was on top of it pronto! It did take a preliminary visit to access the issue, order the part and come back to fix but it was all accomplished within a few days. Fast, professional, knowledgeable and helpful, kH Appliance is a great resource! read more

Mike came out to fix two 12 year old refrigerators: GE and Sub Zero. First setting up the appointment was quick and simple and he'll communicate through whatever means is most convenient for you: phone, email, text and he was able to get to us within a day. He's a very polite person and someone I was comfortable leaving alone so I could continue working. He explained the issue clearly and showed me exactly what he worked on and gave me options for fix (mostly it's fixed now, how to check if the issue is coming back, and the cost to replace parts). In the case of my subzero it's been fine but my GE broke about 48 hours later due to a fried chip so I just texted Mike to buy the part and as soon as it arrived he texted me back and got it replaced. I plan to call him for all future appliance needs. read more

Mike quickly responded to my call, and was able to squeeze me in for an over repair the following day. He explained the various options for the repair and was willing to move forward with a conservative option to keep costs down. He even showed me some oven features I was previously unaware of! Thanks Mike! read more

I'm so happy I called this place to get my dryer fixed. I called numerous other places and nobody would return my phone call. Mike was prompt in returning my phone call, and a technician came out the next day and fix the problem on the spot. I was without a dryer for over two weeks and I was starting to get frustrated that I wasn't able to find anyone to fix this problem. They are great and I highly recommend them! read more

I called Mike in a panic one morning when my refrigerator was leaking water all over the kitchen floor. He was at my door within 60 minutes. Mike was professional, competent, and fairly priced. He fixed the problem, and I was on my way in about 45 minutes. I highly recommend him. read more

EXCELLENT SERVICE! This was truly a 5-star service call as everyone else has rated! The appointment took one day to confirm. Mike was on time as expected. Within 5 minutes of his arrival, he was able to identify the problem with my 20-year old Thermador range. It was great when he told me that this was repairable. Even though the problem turned out to be a bit more extensive than he had anticipated, he was quick to report back and didn't waste time to complete his repair. For most repairmen, they would tell you they have to order the parts and come back later to collect higher fees. Mike would rather fix it when he can to save money for the home owners. The repair was done within 2 hours as quoted. I have to tell you the truth. I googled the cost of the replacement parts after he left. His charge was less than the online store. I felt very luck to have made a call to Mike at KH Appliance Repair and Services. The best way to contact him would be to go on his website, send a detail email stating the problem, the model and make of the appliances. He will get back to you in no time. His service area includes Dublin, Pleasanton, Hayward, and Castro Valley areas. He also has a large customer base in Peninsula area. (e.g. Millbrae, Burlingame, San Mateo, etc.) read more

I had a dryer that was not getting power, and Mike just hung in there and figured it out, and charged me a for an hour of his time. He is fabulous, fair, knowledgeable. I would use him every time. read more

First time using services. I called at 1:30 he was at my door within 90 minutes. After I spent 3 days trying to fix the issue ( I'm fairly handy) he had it nailed within 6 minutes! It was worth the $$. Thanks Mike! I'll call you first next time. read more

I called Mike last month regarding my microwave that was making an unusual sound and giving off a burning smell. (He may ask you to send him an email when you call on some basic details, but that method was quite efficient for both of us). He responded the same day and promptly diagnosed the problem. He said he would need to order parts and returned two days later to make the repair. It did cost over $400, but Mike was upfront about that on his first visit. Since the microwave also controlled the functions of the oven below, we decided it was worth the repair cost rather than have to replace both appliances. We would highly recommend Mike! He also gave us a tip about cooking in shorter increments of time vs one long, continuous cook time which helps the microwave components last longer. Thanks, Mike! read more

Mike is very professional. Gave me a 2hr appointment window and showed up 30min into it. Examined my refrigerator that was not cooling. Found the Compressor to be ok but freon leaking. Suggested that it's better to replace the unit given the age. Will call on him again. read more

We called KH Appliance Service regarding a freezer problem because of the excellent and accurate Yelp reviews. Mike arrived exactly when he said he would, evaluated the problem, gave us advice and told us if that didn't work, he'd come over again and research the situation more. We followed his advice and the freezer, ice maker, water dispenser is working perfectly. Thank you for the EXCELLENT service and reasonable prices. It's great to now have a reliable, dependable appliance service person in the area. I'd definitely recommend him. read more

Prompt (within 3 hours of my call) and knowledgable. Did a quick and easy fix that should last for a while. Was up front about options--cost and time involved. Went the extra mile and told me why the problem occurred and how to prevent the problem--don't leave the oven door open to cool the oven--heat fries the electronics in the control panel--let the fan in the oven cool ( yes it will run for a long time). I'll use him again. read more

KH Appliance Repair diagnosed and repaired my dishwasher within a week, including time to order necessary parts. Their charges are fair and clearly stated, the owner and the repairman are prompt and completely reliable. They have now fixed two of my kitchen appliances and I will call them in the future for any needed repairs. read more

I have left 2 voicemails this week about a dishwasher repair. Neither message has been returned. No basic courtesy. No service period. How did this budiness get so many positive reviews? read more

Very happy with Max's maintenance and repair of my washer and drier. Max was prompt, professional and knowledgeable with his work and recommendations. He worked quickly, quietly and left my laundry room cleaner than he found it. His charges are fair and clearly stated and explained. I did not experience the issue with pricing and charges as previous review stated. The first time when he came to examine and diagnose the problem so he can order the needed parts, that is when he charges $75.00, the second time is the charge for parts and labor. It was clearly explained and pricing was reasonable. Very happy with result and service. I will be sure to call them in the future for any needed repairs and service. Highly recommend to anyone this honest and reliable technician. read more

Its nice to meet a small, well run, friendly and honest business. Mike was great from start to finish. He showed up, diagnosed, ordered, and came back to install parts for our Viking oven. He called when he said he would call. Showed up when he said he would. Charged us what he said he would charge us. And it works. Why is it so hard to find other repair business like his? Honestly, it doesn't matter now that we found him. I hope we don't break down any time soon but if we do we'll know who to call. read more

I used this company twice and is very happy and satisfied with the service and professionalism of Mike. First repair was the Master control Board, that was diagnosed by KH Appliance and I had to order myself read more

Was responsive but be aware of the $70 diagnostic fee. This is IN ADDITION to any labor and parts cost. His diagnosis fee was for literally 3 minutes of looking at the dishwasher then requesting an additional high fee for labor and then parts separately (done on a different day, not same day service repair). read more

Mike was very knowledgeable about our Bosch dishwasher and did a great job. We will use him again.

Mike sent out one of his technicians which I was initially a little hesitant about because I'd heard great things about Mike specifically. But the technician (forgot his name) did a great job. And the price was lower than I expected. Would definitely recommend them. read more

Mike was very knowledgeable about my Thermador cook top that needed repair. We was quick to get back to me with an appointment time and was luckily able to come out the same day and fix it on the spot. His prices were fair and WAY less than if I had called the Thermador repair center. Thanks Mike! read more

Since my review in 2015, Mike has been our go to person for any type of appliance repair whether at home or a rental property. He is always prompt, organized and knowledgeable and his fees are very reasonable. Moreover, I can trust Mike to give me straightforward advice as to whether a repair is a cost effective solution versus appliance replacement. read more

Max has arrived on time, has shown experience and courage to deal with far from mainstream Miele dryer unit in need of repair + perseverance to stay and finish the job in extra time...Moreover, instead of sending us to acquire from Germany expensive and weeks-to-deliver part, he was able to fix failing one, saved us boat of money and time.I won't hesitate to call Max for my any other appliance repair needs and would recommend to my friends and family as well as yelp community. read more

I received a response immediately, and an appointment for the next day. Mike was able to do a quick repair, and pointed out some other items I need to discuss with our contractor to avoid problems in the future. All around, a great experience. read more

I called last week and was told to text them...I have followed up twice with no response any of the 3 inquiries. Horrible customer service

Good, yet expensive - Our dishwasher died so we shoot Mike an email. He made a quick appointment and fixed the problem within one hour. Reason I'm taking one star away is the charge for fixing the problem is 1/3 of a new dishwasher. I'm not sure if this is overpriced but will probably quote multiple contractors next time. read more

Mike was very professional. He responded very quickly. He fixed our dryer at a fair price. He was very efficient. I would highly recommend Mike. read more

My oven/oven screen totally went off and mike fixed it in a professional way. Mike replies phone and email in a timely manner. He also states his charge scheme clearly on his website which makes me feel comfortable to have him fixing my oven. Thanks for the good job, Mike. read more

I will definitely give them 5 stars! I will strongly recommend this place! Very honest and professional! The guy who came in his name is Max. He figured out right away the problem with the washer. He had to leave and buy the parts. After an hour he came back and were able to fix the washer. Now the washer works like brand new! Very pleased with their service! read more

Mike was able to provide me a 2 hour window for the very next day. My problem was the refrigerator leaking water on the floor daily, which I figured had to do with the daily de-frosting of the freezer. Mike and has team member arrived within the window he provided, and then walked me through all the possibilities, and then was able to identify the problem and fix. Was in an out in less than an hour. Highly recommended on expertise and ability to articulate/explain problem read more

Our experience with Mike was phenomenal. He was an absolute professional and has great technical expertise. We had an oven that was broken and had 3 unique reputable companies come to fix it with no avail. Mike came over and within 2 minutes had resolved the issue. He was on time, resolved the problem quickly, and returned promptly with the parts to fix the oven. Our experience with him was great and we would recommend him to anyone. read more

I had a wonderful experience with Mike. He fixed the downdraft that sits behind my stove top in next to no time, returned to double check that the refrigerator was working properly at no charge and in all things with pleasant, prompt and efficient. The only down side is that he has moved to the East Bay so scheduling can be a bit of a challenge. read more