We were staying at Chula Vista and came here for breakfast on Sunday morning. We really liked the breakfast buffet. I had a really good omelet from the omelet bar -- was impressed that they had my favorite, chorizo. My kids had the chocolate chip pancakes -- both raved about them. And my wife had scrambled eggs, freshly made, and some French toast. Everyone was very friendly and our service was outstanding. read more

It was absolutely terrible. We had gotten here at 9:30pm and it was 10:35pm and still no food. We had to ask where our food was and how long it would take. Turns out our server never placed the order. They couldn't even give us our original order and had to just give us 2 pizzas. Luckily, they were nice and gave us the pizzas for free but we were starving all day. Terrible. Never go here. They'll forget about you. Nobody came by to ask us for refills, and more. read more

I was staying at Chula Vista with the all inclusive package. I was happy to see there are certain cocktails included so I had a pineapple margarita. It was strong but tasty. We ordered the cheese curds appetizer and it came out extremely hot. They were delicious. I got a taco salad for my meal, also tasty. The prices seemed a little inflated when the bill came but I wasn't too bothered by it. The server was pretty attentive. read more

Kilbourn City Grill - Margarita - American Near Me - Wisconsin Dells, Wisconsin

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We stayed at Chula Vista recently and ate at KCG two days in a row! It was so good. They had made-to-order omelets, which were incredible. They also had tons of hot food choices from pancakes, French toast, bacon, sausage, biscuits and gravy, corned beef hash, and other items. The staff each day was super friendly. They even gave my husband and I free mimosas when they learned we were there for our anniversary. The food was always being filled as staff was very attentive. read more

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Mac n cheese was even terrible. Pizza looked great but lacked flavor. Very expensive.

I ordered a single 30 dollar pizza, and the lady at the front desk said it would be ready in about 20 minutes. I waited for 40 minutes before asking for an update and apparently they just forgot my order and said it would take another 20 minutes. Which, whatever, I guess. But the lady at the front desk continued to try and upsell me, asking if I wanted drinks and appetizers. Like, no! I don't want to give you even MORE of my money at this point, I just want my pizza! Anyways, food was absolutely delicious. Very tasty. Customer service sucks. read more

Not the best experience in the end. The place is nice, large, and has a model train on a track running around the ceiling. They had Black Butte Porter on tap which is such a rarity these days. There were not a lot of people when we sat down to eat. The prices are pretty high--$18.99 for fish and chips and $18.99 for six chicken wings. I will say that the fish and chips was stellar and I gave a star for that alone. The wings were not worth the price, but the fish and chips were well seasons, the breading stayed on, and the fries were perfectly done. The real problem was that when we were trying to check out the bartender ignored us for a woman who proceeded to order something like five blended drinks in different flavors. Rather than finish out our tab so we could go (he knew we were ready to settle), we had to sit there and wait for all these blended drinks to get made for someone who just wandered up to the bar. It was just a bad way to end the evening. read more

Do not recommend. The food was not good and definitely overpriced. I had the Buffalo chicken sandwich which was very rubbery. It was also $18. The fries were cold. We asked the waiter for hot fries and he took care of it right away. He was very pleasant. We had a party of 7 and were seated right away on a Friday night. The train for the kids entertainment wasn't running. Unsure if it was broken or what the issue was. read more

Went here for a bite to eat late on a Saturday night while we are staying at Chula Vista. They are usually open till 10 PM, and have a reasonably full menu. It just so happened that they were understaffed, as all businesses are lately. They seated us just outside the bar. Somebody that was in the bar was speaking very loudly and was totally obnoxious. Not the kind of atmosphere you want when you're trying to dine. Since we were so hungry, we decided to stay. We ordered an appetizer of onion rings, and two drinks from the bar. They brought the drinks out very quickly, but forgot our appetizer. They brought our entrées out first. Luckily they took it off the bill. I looked at the menu prices, and they are terribly overpriced.I would not recommend this restaurant if you are staying at Chula Vista. Your best bet is to dine out in town. Better deal, and most likely, a better atmosphere. read more

Kilbourn City Grill - two drinks on a table - American Near Me - Wisconsin Dells, Wisconsin

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Acceptable American fare. Kilbourn Grill is located within the Chula Vista resort. Service is good, but the food is uninspiring (it is a grill pub after all). The happy hour is a good deal as appetizers are half price along with draft beers. So this makes apps about $5-6 and beers $2.5. not a bad deal. The restaurant also serves breakfast in the morning, with made it order eggs and the usual breakfasts. It was no issue at all getting a table on a Monday evening late in Jan. There was another larger table and our table. With the other ta let it allowed us to see what the restaurant had to offer. The wings looked good so I ordered wings. They don't allow a mix of wing flavors so you need to go with something that is good - I opted for the garlic parmesan which was breaded wings with a garlic butter sauce and Parmesan sprinkled on. The burgers are all ala carte, so we had the "ugly" burger a cheese burger with cheddar, grill onions, lettuce tomato and onion. (Nothing special about it). Nothing to write about, a bit dry, not much flavor. Fries are extra (but this is a $10 burger...). Cheese curds were OK, just battered cheese not much taste. So not too thrilled about the price points or the value. But they do have the usual food you'd expect them to have. My friends had the grilled NY Strip and the broiled cod. They seemed to enjoy the food, they had the same for two nights in a row. Kids meals are $4.99, the Kids Mac n cheese plate w/ chicken breast was a good portion, though the chicken was quite dry. The servers were very nice and very enthusiastic about clearing our plates (they must not come across people who like to finish every last bite of food as I've been taught to do since childhood). If I was at Chula Vista again, I''d probably just stick to the half price apps at happy hour as the wings were good. Though, I'd more likely go off campus in. Search of something more interesting and a better value. But why bother in the middle.of winter, beer and half price apps are fine in my book! read more

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Service was fine but food was terrible. The pasta was flavorless, and my country fried chicken was burnt on the edges, and pounded so thin it was dry and as tough as beef jerky. The gravy it was served with was luke warm, veggies were obviously frozen from a bag, and the cheesy hash browns tasted rancid - as if the cheese or milk had gone bad. If you stay in this resort, you'd be better off leaving and getting some fast food. The Diet Pepsi tasted great. read more

Terrible service - most of the staff is from Eastern Europe (Kosovo) or China (bizarre). Food was terrible. Just all bad experience. The Dells are not known for their food. read more

We went since we were staying at the Chula Vista and had free gift cards. I would have willing paid my own cash anywhere else. Waitress was not friendly and even said she was tired and wanted to go. She didn't check on us during our meal. Food was overpriced for what you got. Steaks were cheap cuts, not cooked to order. Pizza was chewy and not crispy like you would expect from stone fire pizza. We spoke to a manager who really only listened to us as a formality. She really didn't care what we had to say. read more

Very poor customer service overall (1 star level). Waitstaff was overbooked and inattentive. Encouraged us to pay check quickly. I let her known I would like to relax and let my son finish his meal. She seemed a bit annoyed by this. When we were finally ready to leave our server was no where to be found for a good 20 minutes of so. The food was okay, nothing to get excited about. Ordered a breaded chicken wrap. The chicken was clearly deep fried using last nights fish fry oil as it was fishy tasting. Mac and Cheese was acceptable and chips were good. The beer was cold so that helped drown this overall poor experience! Management - let's get some customer service training! Make your guests feel welcome, not rushed! read more

First time trying this out and definitely coming back. HONESTLY THE BEST FOOOD! From the pizza to the Alfredo pasta to the burger to the fries. All amazing. Especially Cuynet im not sure if I've spelled his name correctly. He is the Turkish waiter! Amazing service and amazing food on top of it! read more

Very good breakfast buffet, with a nice selection. Two years ago I had the best chicken dumpling soup I ever had. However July of 2018 i was disappointed with their chicken and dumpling soup, I had no dumplings in my soup lol. Also I tried the bourbon burger which was great. read more

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Pizzas are amazing!! Definitely would recommend!! Had a great time there last weekend!

Despite its aesthetic, this establishment is more casual dining than it looks. Connected to a resort, it's targeted toward tourists. The customer service mirrors a more easy-going dining experience - though I expected something more attentive. The food is very average but satisfactory. Best described as American dining with some steak options, I would not classify this as a steakhouse or grill; more of your pizza, burgers, pasta, salad kind of place. There were TVs everywhere which were broadcasting basketball at the time of our visit, and a side bar that contributed to the laid back atmosphere. read more

Kilbourn City Grill - a moose head mounted on a fireplace - American Near Me - Wisconsin Dells, Wisconsin

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Food has improved over the last few years. This last vist we did the breakfast buffet it was pretty good. The pizza has a cornmeal base which is unique but the pizza is excellent! Go between 4-6 pm 1/2 price apps. We go f or the convience if something is not quite right tell them they will make it right read more

Service was slow to start. Got our drinks. Ordered. No sooner went to salad bar and our food was delivered. Seemed like we were on an assembly line. Move move move. Faster they can turn tables over the better. Food was mediocre. Lots of dirty tables. Ugh! No need to return. read more

For four people $100! Not worth the price. Food had no taste. Just don't go. SAVE YOUR MONEY!

I wish I could give this place a 0 star rating, but 1 star will have to do. It took 20 minutes to get to the front of the line, even though there were only 3 people in front of us. Absolutely terrible service. When we got to the front, we stood in front of the cashier for 5 minutes, as she just stood there, and couldn't take our order. She didn't explain what was going on, then after waiting for 25 minutes, told us cash only, which we did not have. DO NOT go here under any circumstances. It's terrible. read more

If you're staying at the resort...order delivery. Obviously it's a resort so the food is over priced and terrible. They make money regardless. Service average but it was odd your server takes your money at the table and you trust their math. I would not recommend nor eat here again. read more

This place is beyond bad! I normally never would post a bad review in hopes that It was one time occurrence. This is far from that...we stay here very often and have gave them 4 tries at dinner with the same exact experience each time. Each time no server to the table for 20 min and have to go to front desk and ask what is going on. Then to have someone come and every order has been messed up after another 30 min of waiting with maybe 10 tables max each time. Please please please don't waste your time with this disaster of a place. I think we wanted it to be good so bad as we stay here often that we kept going back but tonight was the final straw. Never again!!!!!!!! read more

Worst "buffet" I've literally ever been to, compare it to hometown buffet but less than half the selection for double the price. We ate here for New Year's Eve, it was a bit pricey but thought it would be great for the kids.... made a later reservation to give the kids time to swim and time for those arriving for a quieter dining situation. First off the waitress took our order for drinks and didn't return until everyone was completely done eating (45mins) to actually bring our drinks she then had the audacity to blame her manager who we asked if she had help and said no he shrugged his shoulder, while they were busier earlier in the evening they were but when we came (9pm) they were not. Now we had a large group (19) and I completely understand but she brought us our drinks at 10pm 1 hour later never stopped in to check on us, never even stopped in to say "hey I know it's taking me a bit I'm working on it". Now at a buffet with that many people 1 hour usually isn't enough time to get your money's worth (and we're talking 30$+ per person. The buffet selection was the literal worst we've ever seen. "Beef" that looked like something subway would serve on a 5$ foot long, a salad bar ( which was the only actual enjoyable item), tater tots, corn dogs, and dry crusty Mac and cheese, chicken that looked like it was fresh off a bike in Vietnam. For 36$ an adult i think not. When the issue was brought up the waitress said "I'll take off the kids meals" she brought the checks to us with like 2/6 family's meals adjusted to the lower price but not comped off the check as told. Then when asked for a manager he stated there was nothing further he could do to help the situation. Then another manager was brought over to make this terrible joke of a 100$ meal right. We were told he was coming but it was 40 mins after we were brought the drinks and checks, we decided we could no longer wait and wanted to just get out of there and be with our families. As we were walking back to our rooms we ran into the manager and his higher up who then offered us to join them for breakfast. After paying so much money for a crappy hotel room I certainly will NEVER stay or dine here at Chula Vista in my life. I visit the Dells quite frequently and this has been the worst by far. I do NOT recommend... stay far away, it's not worth it. read more

Two stars only because the waitress was super nice. The food was HORRIBLE. Nachos were cheese from a can, burgers were dry, salads wilted. Very expensive for food that is like eating out of a hospital vending machine. STAY AWAY! read more

Totally agree with the negative posts spoke to someone named Joe or Joel regarding incorrect order, informed him ingredient was missing from order; large group each person has taken a slice so half of the pizza is no longer available. Joe or Joel states will need to charge me for another pizza yet I was already charged for the wrong pizza at least refund me for the missing ingredient and also no 3 dollars for a cup of soda. Not, happy with this purchase or service. Please read all the post before placing an order. read more

Pizza wasn't bad and the restaurant was clean but the staff, from front desk to waitress, have something to be desired.

We are "members" at Chula Vista, and even though we get a 50% discount here, I won't eat here again. We been here several times, and each time we are disappointed. The food is mediocre at best- we are in Wisconsin and the cheeses curds are breaded, not battered?!? The service is horrible, always understaffed. They got rid of the "one trip" to the salad bar, but didn't remove it from their menu. I ordered it, and at the end of my meal I was charged for unlimited. When I pointed it out, I was told it was discontinued two weeks ago and they refused to give me the price for the "one trip". I would only come here for the breakfast buffet, otherwise stay away, you can do so much better in town. read more

This is the first time we have been it. It was a spur of the moment decision. And it was great. Food was delicious and the portion sizes are good. And the wait staff is very friendly read more

The food was OK, the service... Let me tell ya.. was absolutely horrid. Our server would not let us do separate checks. The rest of the wait staff was quite rude!!! read more

Watch your check. There is a space for gratuity although we had an $18.98 service charge added to the check total. Server Never mentioned service charge was added to the check. read more

By all means don't be lazy and say "hey, this place is in the building, lets eat there." I did and it absolutely sucked. Exorbitant prices, slow slow slow service, and fast food on plates. Don't suffer like I did. 1 star as a gift because the bartender changed the tv to the game I wanted. After I asked three other people. read more

Had lunch here while staying at the Chula Vista Resort. Food is well below average at somewhat high prices. Service was also below average. I would not return to eat here. read more

Stayed at Chula Vista. Went to get takeout (bc I have little kids and it was later) at the restaurant and they said they were too busy for a takeout order. Doesn't make sense to me takeout should be easier because I will take my food and leave hense not be in there way while there busy. I just took that as they wanted me to dine in so I would drink and they would make more money. Not real impressed. Waste of my 25$ food voucher they wouldn't let me use. read more

Food was decent, service was good, atmosphere was nice, but the price was far too high. Careful getting fries with your meal; they cost extra. read more

Horrible food at prices set for billionaires. Based on other reviewers, management doesn't even respond to negative criticism. The pricing and food quality communicates such disrespect for the consumer. This is a 1st time review because the experience was so wretched prompting me to sign up for yelp to warn others. Start with price. Any decent restaurant would not charge over $20 per person for a dinner that used "one" roll on each dinner plate that came from a mass market supermarket. Add in french fries that obviously were from the same mass market supermarket that were frozen, and heated up. Vegetables - from same frozen food isle. Main dishes for all, if zero stars were possible, then this would warrant no stars. Disclaimer, this restaurant is part of a resort therefore one expects to pay prices that might be marked up a small percentage from local fare, however, this resort promotes an atmosphere that indicates high quality fare without delivering the goods. How a resort can look their guest in the eye with a smile knowing that they are giving you fast food restaurant fare at 5 star restaurant quality speaks volumes of management's view of their guests. Any decent chef would be embarrassed to serve such low grade food. There are absolutely no excuses. read more