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    Kim Sơn

    3.6 (1.1k reviews)
    Closed 11:00 am - 3:00 pm, 5:00 PM - 9:00 PM
    Updated over 3 months ago

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    KIM SƠN ATMOSPHERE

    What's the vibe?
    Casual
    Loud
    Dogs allowed
    Good for groups

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    Recommended Reviews - Kim Sơn

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    Dessert station
    Kiet L.

    Disappointed in what was offered for a Saturday especially for $33 a person. I've been going to Kim Son since I was a teen, and it seems to have gone downhill since Covid. If you want an assortment of everything Vietnam has to offer, then this is a great place to have that experience. But if you want the best of the best, visit and use Yelp to find the particular dishes you want. Typically Saturdays in the past were more expensive because of what they offered with seafood but there want much to choose from outside of mussels. There were shrimp dishes but in the past crawfish, crab, etc. were offered. The new-ish addition of the street food, Che station, and new desserts was nice but not for the price in my opinion. Not a bad experience but moderate compared to previous experiences to the old Kim Son experiences. I would return to let friends taste everything that Vietnam has to offer but not return if they had in mind what dishes they want to experience.

    Elizabeth N.

    The best largest Vietnamese buffet I've had over and over again. Everytime I come back they always have new added item. Every possible dish you can think of and all their portions are small. Not huge portion so you get full. Every noodle soup you can think of in small portion bowls. Super delicious and a must try for all their soup. They have vietnamese street food with grilled oysters. They have everything from chicken feet, to blue crabs, roasted duck, roasted pork belly, prime rib, sushi, banh xeo, banh knot, banh cuon, and some much more. Basically, all your traditional vietnamese dishes and some. They all have you traditional hot deserts, cold desert, sweet sticky rice, mango coconut sticky rice, panda waffles, coconut jelly, honeycomb sweet bread and many more. They even have a sugarcane, milk tea, and passion fruit tea station. They continuously refill the food and the food is always hot. They remove empty plates very fast and refill your drinks continuously. Super friendly staff and so many of them. Very large space and fast paced environment. Can get super crowded with lines for every serving station. Large parking lot with plenty of parking.

    Shveta A.

    We went for the all you can eat crawfish, we stayed for everything else! Overwhelmed is the only word that accurately describes the feeling I had when I entered Kim Son. The place is palatial, with large dining areas and tons of people. But it's the buffet area that is truly magnificent. The set up is reminiscent of an elite food market with various vendors. The lines upon lines of various goods, such as cold items, fried items, desserts, drinks and a hot noodle bar are just among a few of the choices. The crawfish was also very tasty with large portions and wonderful flavor options. The staff were attentive and checked in on us to make sure we were all right. I personally loved the noodles and the plethora of desserts. Highly recommend going to experience this restaurant!

    Stuffed at Gold Mountain (Kim Son).
    Jackie P.

    Great selection and the ginger jello dessert was yummy. A lot of fried food. Next time I would stick with phô. Iced tea instead of Vietnamese ca phe in the machine. Friendly service, management and hostesses.

    Round 1 of buffet plate
    Brian T.

    Asian buffets usually have a negative connotation tied to them due to the severe lack of quality for mass-produced food. Kim Son has definitely changed the game here. The quality in food is definitely there, service is great, and with all that said, this one feels like an upscale buffet (not quite Las Vegas style but pretty dang close). Kim Son has always been a Houston Viet staple. I've had two graduation parties at other locations, and our family has had many a gathering at one of various Kim Son locations. While this is the only Kim Son left, I can attest to Mama La's brand of pho broth concentrate and egg rolls found in Asian markets. The buffet starts at $22.50 for adult lunch and $32 for adult dinner. They also have a senior discount for those 65+ and also honor a complimentary buffet on the day of your birthday (ID required). On weekend peak times, there can be a wait, but they give you a buzzer. The buffet selection is huge. I usually don't even have the stomach capacity to try everything on the line. From soups to Vietnamese street food, dim sum, and buffet classics, there is something for just about anyone. For the kids, they even have fried chicken and french fries! The must-do's for me are the lotus-wrapped beef (bo la lot), Vietnamese crepe (banh xeo), and the rice rolls with cured meat (banh uot cha), all in the street food section. Solid runner-ups are the prime rib, dim sum selection, and the turnip egg cake (banh bot chien). I know that this time of year they have crawfish served on Fridays. If you come for just the crawfish alone, it is a pretty good deal. $32 for AYCE crawfish? I'm in. Service is always very good here. Waters never go empty and your dirty plates are picked up in a timely manner. Kim Son buffet is a must-do while in Houston and even more so for out-of-town visitors. I've heard it's the biggest Vietnamese buffet in the US - better believe it.

    Sushi
    Cody P.

    Kim Son is the largest Vietnamese buffet in the US, located on Bellaire in Houston, Texas. But although everything is bigger in Texas, bigger doesn't always mean better. We got here on a Sunday around 5pm to avoid the dinner rush. I thought it was pretty early to be having dinner, but my boyfriend's mom told us that it would be very busy later. And she was right. As we were leaving around 6pm, there was a huge crowd of people standing around in the waiting area. I am told the wait can be around 45 min to an hour. Although the building is huge, the buffet itself is quite normal in size. The main dining and buffet area only takes up a fraction of the second floor. It seemed like they had other spaces down the hall for private events such as weddings. The decorations were pretty cute. Aside from the main buffet, they had a couple of carts mimicking street vendors and serving street food dishes such as fried bananas and banh hoi. There was also a section of the buffet dedicated to street food skewers like nem nuong and bo la lot. You can also get made-to-order dishes such as pho or banh xeo. One strange thing I noticed is that for the vast majority of buffet items, there are staff members handing out food. For the most part, you do not grab the food yourself. If you want something, like noodles, you would point at the noodles and the staff member would place the food on your plate. I wonder why... the most obvious answer is portion control or prevention of food waste, but I felt like most of the time, they would give me way more food than I actually wanted. I like to try a little bit of everything at a buffet, so I would grab maybe... one chicken wing... one shrimp... one eggroll... a small clump of noodles... and then come back to get more if I liked it. But they try to give you so much! I would constantly have to be like "oh, just one please!" or "oh, not that much, thank you." I really don't think it's necessary to have staff members serving the food as it makes the experience more complicated than it needs to be. I think their time could be better spent making the food taste better. The food quality across the board was mostly unimpressive except for a couple of items. There's a section of the buffet with food from mien trung (Central Vietnam) that had some pretty good choices. I liked the banh beo, banh it, etc. Unfortunately, I didn't think the banh hoi was very good and the cucumbers they were served with were very bitter. I also liked the fried bananas. Aside from that, nothing was really noteworthy. Although the food isn't very good, I think it's worth a visit just for the experience and ability to say you've been. The servers were also pretty nice. I would recommend coming early to avoid the dinner rush. But I don't think I would want to come back.

    Vivian V.

    This has been on my bucket list of places for years and I had the opportunity to try it! Pretty large dining space, but options seemed less than I was expecting. Soup station: 7/10 Offered about 14 different soup options that are made fresh to order. You can ask for modifications, but you'll probably have to speak some Vietnamese to get exactly what you want. You can ask for no noodles! Pretty hot and good sizes. Sauces/condiments on the side. Grill/Street food station: 6.5/10 Biggest line because they have freshly grilled oysters and shrimps. It was fine, the sauce that was served with them was okay, very syrupy Deli station: 8.5/10 The fresh summer rolls were good and fresh! Hot food bar: 6.5/10 Fresh banh xeo, but it was very coconutty in flavor which I was not a huge fan of. I loved the amount of fresh herbs and vegetables that came with it though! There was nothing that was very memorable to me I. This station had some seafood but some of them were slimy or had too much sand. Dessert station: 8.5/10 Great dessert station, this and the soup station were my favorites. They offer a lot of Che/Viet desserts as well as some freshly squeezed sugar cane juice and Thai milk tea.

    Celine M.

    I've been here a few times, and it seems to get better with every visit. The service is consistently great, and they've expanded their menu with even more options. There's a wide variety of plates to choose from, along with selection of desserts. Everything is flavorful, and I've enjoyed every meal I've had here. I would definitely come back again.

    Patricia T.

    Haven't been here in a couple months and boy did I miss me some Kim Son! It's the unlimited Nuoc Mia for me honestly. There was a wait for it when we first came in though. The girl said 5 minutes and when I came back there was a huge line and there was this lady ahead of me that asked for 6 cups.... Surprisingly today there were crabs?! I don't think I've ever came in when they had crabs on their menu but hey, let's keep it. Also they added Nem Nuong and I'm obsessed! The rice paper could be a little bit softer, but it's inevitable once the rolls are out in the air for a bit. I think I've said it before but I'll say it again, please bring back the fried shrimp balls!!! I forget what KS calls it but it's the one you usually get at Dim Sum. Management if you're reading please please please bring it back!

    Diana J.

    I thought I reviewed this place years ago. I came to update about their newest stations. Kim son has really made full upgrades over the years. They have a great selection of Vietnamese food and they have a seafood grill station. There's ayce crawfish when in seaso. That's brought to your table. They recently added another station with pandan waffles, viet pizza, mango sticky rice. Their space is also for wedding banquets. The place is huge so the waits not usually terribly long. But it does get packed. I think this is one of the best buffets in town offering a huge variety of foods. Service is not the best for drink refills but they do clean off plates fast. The food overall is decent. On weekends they offer dimsum at lunch.

    Michelle T.

    Disclaimer: I may be Vietnamese, but I am Vietnamese AMERICAN. Therefore my tastebuds can skew away from my heritage. Explanation for why I had a plate of sushi and crab rangoons at a quintessential viet establishment. But the food was fine nothing crazy. Oysters were gritty and not good - just look at the picture attached. Those are grilled and "seasoned"! Selection of snails and mussels was good - got approval from my parents dessert was awesome. Went on a Saturday night and was immediately seated for a table of 4. No wait

    Kathy T.

    It was really neat to go to a buffet that primarily served vietnamese food. They had a wide variety of foods such as different noodle soup, Vietnamese street food, dimsum, and some classic dishes. My favorite section was definitely the dessert cause they offered different che options and also the dimsum section. The food overall was OK and was pretty decent for buffet food! There are dedicated servers who plate your food instead of you getting it yourself which helps with cleanliness.

    Banh khot and nem nuong cuon
    Kristie L.

    The best Vietnamese buffet I have ever been to. Would definitely recommend to try at least once. The service was friendly and the food was served by people behind counters. We went early so there weren't as many lines - when we left, lines were forming at every station.

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    I would give it a 5 star because they have a lot of stuff to eat and try and the waiter is really nice and the waiter is really patience.

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    Page 14 of 27

    Kim Sơn Reviews in Other Languages

    Ask the Community - Kim Sơn

    Hello does Kim son Buffet have a time limit? Do they have fried crab all the time? Thx

    As far as I know, Kim Son does not have a time limit. I cannot answer if they have fried crab all the time though.

    Are drinks included in the buffet price?

    no, but desserts are

    What's the main difference between lunch and dinner menu?

    I think the dinner buffet offers more seafood options.

    How much is the buffet?

    I think it was around $30 for an adult when I went last month.

    Are you take a reservation?

    Pretty sure they do

    Do they have all you can eat dim sum?

    Yes

    Do they take reservations?

    For large groups, yes.

    Do they still have hot pot?

    I didn't see any hot pot when I was there a month ago

    Hi there, I love seafood,I saw on Facebook they have a lot of seafood, Can someone tell me about the seafood ?thank you

    They have a decent selection when we went. It was a Saturday for lunch. But be warned do not eat the oysters. two people in my party had them. One was mildly sick while the other was violently sick for a better part of a week. Besides that… 

    When do they offer grilled oyster?

    They had them Saturday at lunch. But I would not recommend them. Two people I went with did and they got sick. Thankfully I was hesitant to try them.

    Do they still have pork feet for buffet? When is the best time to visit? Lunch, dinner or weekend buffet? And what foods are different for those 3 time windows?

    I haven't seen pig feet on the menu, go there early food are fresh and not too crowded.

    I only have one day to spend in Houston. I already have dinner plans and I'll be eating dim sum elsewhere for lunch. But I want to try this also, don't judge. :) Will they run out of selections by 2pm? Will they have oysters on a weekday?

    Surprisingly, they never run out of food, however, so I'm not sure about the availability of the oysters.

    Do they have fish and prime rib during lunch?

    Was here for lunch today (Thursday) - they do have some fried and grilled fish, fish balls and grilled shrimp, but no other shellfish and no prime rib.

    Do they offer seafood? What are the various seafood options? When is the best/optimal time to visit for seafood? Thank you!

    Yes! they have shrimp, squid, mussels and more I went around noon which it was a 40 minute wait but was soo worth it. When we left there wasn't much of a wait time so i would say best time to beat the line around 2p.m. Weekends. During the week not… 

    Are the lunch and dinner offerings different?

    Yes, the menu is different thus the lower price. It is still good.

    Anyone know how much the buffet is?

    $17.50 at lunch, $27.95 at dinner

    Do they offer lunch buffet on weekdays? If yes, what's the cost?

    Yes they offer weekend buffet but forgot the cost of it per person

    Do they have vegetarian options for buffet?

    Absolutely.

    Do they have dinner buffets on Saturday and Sunday?

    Yes

    Are they serving crawfish right now?

    I believe only on Friday nights from 5-8 p.m.

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    Umi Sushi & Seafood Buffet - Sushi salmon,sushi with imitation crab,dim sum dumplings,sesame seeds ball, chow Maine, and sushi rolls.

    Umi Sushi & Seafood Buffet

    3.3(419 reviews)
    2.4 miWestchase
    $$$

    My parents like this buffet, so my dad wanted to have lunch on his birthday here…read more + Pretty decent selection of food in terms of sushi and Chinese cuisine. There's dimsum, some American food, Chinese classics like kung pao, sauerkraut fish, crawfish, pineapple fried rice, and just too many to count. + Several soups to choose from, including the hot & sour soup, which was really good! + Several juices and desserts to choose from. Juices were slightly on the sweet side, and at least the rose was mixed with jasmine tea. + Sushi looked okay, good if you're okay with 'buffet' sushi. + Really good weekday lunch pricing, only $23.99 for adults! - Sauerkraut fish and the black bean spare ribs looked good but were kinda disappointing. Fish didn't have enough flavor, and the spare ribs weren't steamed long enough to be tender and 'fall apart'. - The sign mentioned milk tea, but they didn't have any. I guess they didn't update it. All in all, probably one of the best Chinese buffets in Houston! Worth trying if you're in the area.

    The google reviews, videos, and other media that pops up when you look this place up is very…read moremisleading. Based on the content, we were lead to believe this was a high end seafood buffet with snow crab, lobster, and piles of sushi and other perks you don't typically get with Asian buffets around town. We were in the mood for all those things so we thought why not try something new? We showed up for dinner and it was a ghost town, which should have been our first sign. The interior is very large consisting mostly of seating plus the buffet tables and stations. The floors were dirty, the bathroom was very dirty, and the whole place just struck me as a big red flag once I had a chance to walk around and pay attention to detail. There were crab legs, but they were small and mushy from being overcooked. One of the videos showed mountains of perfectly cooked lobster, but in reality I found a steam tray full of mushy split lobster pieces which were mostly knuckles and bits. The sushi area had about the same options you'd find elsewhere some rolls, nigiri, and sashimi pieces left out. The hot pot and hibachi options were unmanned and dark What was on offer was what you could get at just about any other Asian buffet around town for far less money. Dry lo mein, fried rice, sweet buns, cardboard pizza, shrimp, raw oysters just sitting out on melted ice, fish filets, ice cream, jello, etc. Like I said at the top, they must have really really gone downhill from their heyday when they took all those videos and pics, because the place looked NOTHING like that. Service was fine for someone who notices when you stand up for seconds and takes your old empty plates and refills your drinks. They charged us $40 per person and $20 for our daughter who had half a plate of food before being full. All that plus a couple sodas and the bill was just North of $100. The good news is I went and checked it out, so you don't have to.

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    Umi Sushi & Seafood Buffet - Nice space

    Nice space

    Umi Sushi & Seafood Buffet
    Umi Sushi & Seafood Buffet

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    Royal Buffet - Outside (@ night)

    Royal Buffet

    3.3(29 reviews)
    1.1 miChinatown, Sharpstown
    $$

    The difference between Royal Buffet (君臨閣) and other Chinese buffets around this part of town comes…read moredown to size and variety. The plus side (#1) is the abundant parking, practically guaranteed seating, and options that skew on the more authentic side of things. The downside is knowing the limitations that come with affordably priced buffets and quality of food. The official entrance is from the parking lot between Vinh Hoa (#2) and the massage. Plenty of folks will also enter from the back, which is through the Dynasty Plaza mall and takes a bit longer. It then becomes a question of stairs (parking lot) versus an escalator (mall). At $18-24 (lunch to holiday pricing), the prices aren't too steep for AYCE food. Kids 3 and under eat free but are otherwise subject to $13-14 per person. Non-water drinks are $2.39 a person, so definitely get as many refills as possible. The place is as massive on the inside as it looks on the outside. Window side seating offers an elevated view of Chinatown, but don't focus too much on the excessive finger prints along the windows. The seating is so abundant that almost any size group should have zero problem finding space. There is also a large private room that is ideal for special functions, equipped with TVs and a sound system. Food wise, it's a hodgepodge of all food types. Here's a breakdown in the stations: Mongolian Grill / Noodle Soup: This is a combo station where one can customize their stir fry. I had decent results with lo mein, an egg, some vegetables with beef slices. The person cooking drizzled sesame oil, soy sauce seasoning, and water and each time it took around 3-5 minutes. The noodle soups are a bit more standard but the options here are the noodle options are wonton noodle, beef noodle, seafood noodle, and beef pho. I wouldn't recommend ordering the latter. Fruits & Salads / Cold Dishes / Seafood: A standard selection of cold fruit salads, which is unsurprisingly the least exciting part of the buffet. I'm impressed with the variety of the sushi on the seafood end, but the presentation and fish quality is extremely mediocre. It won't deter most folks, since most people perceive value by loading up on the rolls. When in doubt, shoot for the sashimi. Entrees: With the exception of the eyesore dim sum and standard fried food selection, there is a solid selection of hot food. The weekend offerings is probably the best they'll have, but some standouts here included the thin ribeye slices, a solid mapo tofu with a kick, well seasoned clams, fish slices, pork spare ribs, a very solid steamed fish, and several varieties of fried noodle. Folks might enjoy the Chinese-American selection, which should have all the classics (sesame chicken, beef with broccoli, marinated chicken wings, etc.) and then some. Serviced as a decent job of clearing tables, offering water refills, cleaning the food counters, and replenishing empty trays. I appreciate some small touches, such as their multicolored plates for different selections, bathrooms, and well marked labels. Buffet lovers who are in it for the thrill of copious portions will likely enjoy what's available here. __________ (#1) Aside from one's waistline. (#2) https://www.yelp.com/biz/vinh-hoa-houston

    I'm reviewing from the POV of an allium-free vegetarian. The owner of the now closed Pine Forest…read moreworks here and they have an entire two rows (?) of vegetarian food that he is in charge of. It's pretty decent and takes up almost 50% of what they offer, so not bad if you follow a vegetarian diet. Do note that you pay the same price regardless of what you eat. Likely not food allergy friendly; we fed my kid with the food allergies before we came. This place is fairly new and is on the second floor of Dynasty Plaza. A decent amount of parking but it can fill up fast during the busy hours as there are a lot of restaurants there. We initially scouted out the place a week before and it was almost empty, but we did go during the slow hours. This time, I met up with my omnivorous friend at noon and there were a good amount of tables that were occupied. It is a huge space so if it were smaller, it would seem busier, but most people spread out. It's about $18 per person for the weekdays and about $24 per person on the weekends. Kids are around $11 each. This price does not include the beverage station/drinks but you do get complimentary water. There's a sign saying you can't stay for longer than 2 hours. You pay first and then seat yourself... almost. Someone came with us with our waters and asked us where we wanted to sit and placed our drinks on the table. We chose a more isolated place. They don't have actual napkin dispensers. Every table has soy sauce, sriracha, and a bag of napkins. No caddy. Very casual. They offer a lot of different foods. You can order stir fry/noodles that they make just for you, there's an international section consisting of fried chicken, fries, even a few soups, a sushi section, fruit and salads, the 2 vegetarian sections I mentioned earlier, and a dessert section. I honestly just focused on the vegetarian and dessert sections. The food was good as expected. Less greenery than one would think when you think of vegetarian food but there is some. I thought it was pretty good except for the fact that I could only eat one full plate, but I managed to sample almost everything in that one plate. They've got things you might recognize from Pine Forest but also items that are new, so that is nice. They have an interesting shaved ice section, but the ice is sitting there... but the ice bed it's on isn't cold enough to keep it from melting. I like the idea, but the execution could be much better. They have small diced fruit, beans, and grass jelly as well as random liquids you can add on (syrup)? I think that they could definitely provide bowls of fresh shaved ice (the guy manning that counter looked pretty bored) and offer more toppings where the platter of shaved ice is. The dessert section is a bunch of cakes, but they do offer individual cups of Blue Bunny ice cream (vanilla, strawberry, chocolate). My kid loved the mango one the most. She ate 3. I thought the mocha (?) one I tried was on the dry side. My friend got a chocolate one and she agreed. Overall, pretty decent if you go for the vegetarian items. The price of $18 isn't terrible, especially if you eat more than me. However, I'm not sure if it's worth it to pay $24 on the weekends. My kids don't eat a lot; my daughter only ate a few bites of the rice noodles and 3 mango cakes. There's a reason why we don't bring them to buffets. BUT if you've got a big eater for a child, then go right ahead. I definitely think drinks should be included. It's a BUFFET. As for the meat items, my friend said they were okay. The seafood could be more fresh. They should label better though. Some sections have labels but they're mostly wrong. The restrooms are sound the side and we're pretty clean. I like how they have a lower sink for kids/wheelchairs. They definitely have some things to improve on and iron out overall. The Pine Forest owner did say that they might get rid of the vegetarian section. Once that happens, I guess this place won't be an option for us. Not sure if that will mean they'll focus on more meat items, but perhaps they should perfect/improve on what they already have if the reviews I've heard on those are mediocre instead of doing too much.

    Photos
    Royal Buffet
    Royal Buffet
    Royal Buffet

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    Sweet Pot K-kitchen

    Sweet Pot K-kitchen

    4.4(311 reviews)
    7.3 mi
    $$

    I had a fantastic time at Sweet Kpot! From the moment we walked in, the staff was welcoming and…read moreattentive. The restaurant has a clean, modern vibe and the atmosphere is energetic but still comfortable. The food was really good as well! At first, my boyfriend and I didn't expect much, but everything that we ordered turned out to be amazing :) Our favorites was the bulgogi wrap, shrimp and mushroom skewers, candied potatoes, and the bingsu! Definitely will be back :)

    I came here the day after Thanksgiving and wanted to give it a try with my family. The place was…read morecompletely empty and only one server was working. I get it - it's right after the holidays so staffing could be short. The server we had wasn't exactly enthusiastic, just did the bare minimum. Dishes piled up and we weren't asked about refills. You'd figure because there was only 1 group that the service would be attentive, but nope! The food that we ordered from the kitchen were all super fresh and delicious. My favorites were the bulgogi gimbap, eggroll (tiny rolled egg omelette), and chicken wings! They come out super hot - loved them all. The hot buffet bar was not filled at all, some were even just empty. I found it disappointing that we didn't get to try a lot of their items. The hot buffet bar was really scarce, I mean, just fried dumplings and fries but they were refilled really slow and some never had refills. The boba bar was empty and never filled. The DIY ramen station was closed off. I tipped only because I felt like I had to, but the service was abysmal. I would come back but maybe for lunch instead of dinner. Hopefully service improves.

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    Sweet Pot K-kitchen
    Sweet Pot K-kitchen
    Sweet Pot K-kitchen

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    Gen Korean BBQ House

    Gen Korean BBQ House

    4.2(1.1k reviews)
    11.7 miMidtown, Fourth Ward
    $$$

    This BBQ spot felt like the kind of place where you can truly slow down and enjoy a good meal…read more The aroma of grilled meat fills the air, but in a warm, comforting way rather than anything overwhelming. The meat was fresh and perfectly cooked--crispy on the outside, tender inside, and deeply satisfying. The side dishes were thoughtfully done as well, light and refreshing. I really appreciated the atmosphere here--relaxed, unpretentious, and just right for a long conversation or even a quiet meal on your own. Service was easygoing and attentive in a very natural way--present when needed, never intrusive. Overall, it's the kind of place I'd happily return to--not just for the food, but for how comfortable it makes you feel.

    My family and I visited your restaurant on Saturday evening for dinner. We were checked in within…read moreminutes, which we appreciated, and our waiter, Anthony, initially did a good job taking our drink and meat orders. Unfortunately, once we began cooking, the heat from the grill made the restaurant extremely hot and uncomfortable. When I asked Anthony about the air conditioning, he explained that it had been freezing up and had been turned off since earlier that morning. It was disappointing that customers were not informed about this before being seated--especially at a Korean BBQ restaurant where every table has a hot grill. As the evening continued, I asked another employee whether fans were available. She placed a small fan in the middle of the aisle, and although we appreciated her effort, it did little to improve the situation. The heat became so unbearable that I had to remove my outer shirt and remain in my undershirt. I then asked her to contact a manager because I wanted to discuss the situation. She spoke with Anthony, but neither Anthony nor a manager came to our table. Anthony continued passing by without acknowledging us. Only after I finally got his attention and gestured for the check did he immediately come over and ask whether everything was okay. He also circled the suggested gratuity amounts on the receipt, despite having ignored our request for assistance. I still left him a good tip, but the level of service and concern shown was unacceptable. This was one of the worst dining experiences my family and I have had. Operating a restaurant with grills at every table and no functioning air conditioning creates an extremely uncomfortable environment for both customers and employees. More importantly, our request to speak with a manager should not have been ignored. I would appreciate a response explaining why customers were seated without being notified of the A/C issue, why a manager never came to our table, and what GEN Korean BBQ is willing to do to address our experience.

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    Gen Korean BBQ House
    Gen Korean BBQ House
    Gen Korean BBQ House

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    Kim Sơn - vietnamese - Updated September 2026

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