We stayed at the Kimpton Brice during our Honeymoon a few weeks ago and had an interesting time to say the least.
Positives:
(1) The Bartender at Pacci (can't remember his name, big mistake!) was amazing - we had a terrible experience upon check-in and he knew about it so when we went in later, he comp'd our drinks and stayed to chat for a bit.
(2) The Valet guys were some of the nicest people we met during our Savannah trip - they could not have been more excited that we were honeymooners!
(3) Dogs everywhere - we don't have one but we love them so it was fun to see a ton of dogs during our stay. They were even in the restaurant so if you find that gross, there is your warning!
(4) Natalie at the Front Desk reached out to me personally with a solution to our check-in issue (more to come on that). I found this extremely nice and professional for her to reach out and offer a solution.
Negatives:
(1) Paper thin walls - heard EVERYTHING our neighbors did, which was gross (I'll spare you the full story).
(2) Our toilet was phantom flushing ALL night long.
(3) The air sounded like a cruise ship horn blowing, then stopping, then blowing, then stopping....again, ALL night long. We finally fell asleep at 3:30 AM and got up at about 7AM to drive home.
(4) The pillows are smaller than a cosmetic cotton ball so bring your own!
(5) Here was our main issue - We paid for the Sip & Stroll Savannah package which gave us (as listed ON THE KIMPTON WEBSITE) 2 Stainless Steel Kimpton Tumblers, 2 drink tickets to Pacci, a welcome gift and a cocktail map of Savannah. What we got was 2 plastic cups that cost about $1 each, a burlap Pacci tote, tickets to ride the trolley and 2 Pacci drink tickets. So basically, aside from the drink tickets, we got nothing they specified came with the package that we paid for. When I let the front desk guy know we got this package (after he gave me my keys and basically dismissed me without acknowledging we had a package) he acted like he had no idea what it was or what I was supposed to get. He went to a closet to find the items but was having a hard time. When he returned, he gave me a gift bag full of random promotional items. I told him it was 2 stainless tumblers - he said that no it is plastic and Savannah doesn't allow stainless for outside consumption. Well, just because I get them in Savannah doesn't mean I will be using them to drink outside and ALSO you guys offered the package...not me! He said the website does not say stainless and he isn't sure where I got that info - so I had to show him my confirmation. Still didn't believe me and told me that was all they could offer. My husband and I were a little upset, to say the least, but went up to our room while deciding if we wanted to see a Manager. We went down to Pacci to see if they could get a manager for us and the guy was super helpful (same guy who comp'd our drinks later that night) but said no one was available, but gave us a Managers business card. While we were there, Natalie texted me to let me know she would be discounting our rate to essentially remove the package we paid for which was very kind of her to do. That was not what we were looking for (we really did just want the stainless cups) but we were happy that she just went ahead and took care of it. Unfortunately, I would honestly give this hotel 1 star but Natalie, the Gentleman in Pacci and the Valet staff were really great so I have to give them credit there. read more