The KK Air conditioning team was fast to respond, professional, reliable and a high-quality AC servicing team. Myra (office manager) was very sweet and got back to my quote and questions very fast, explained to me whats was included with maintenence cleaning my split AC indoor and outdoor units and was able schedule maintenance with my day time preference in 2 days. They partner with Hawaii Energy and gave me $150 off instant rebate for maintenance cleaning both my indoor and outdoor units, which made their rate very competitive compared to all the other company quotes. Cleaning day I was notified in advance when the technicians were on their way. The 2 technicians were professional and came on time with their company KK air conditioning truck and van. They were both very nice and patient with my 2 curious toddlers and dogs. The cleaning work was phenomenal, and both indoor and outdoor units were squeaky clean when they were done. 3.5% fee for credit card payment and received an email invoice receipt. Im very grateful to the KK air conditioning team and will definitely be calling them again. Thank you KK Air Conditioning! read more

KK Air Conditioning - Post cleaning indoor unit - Heating & Air Conditioning/HVAC Near Me - Pearl City, Hawaii

DO NOT HIRE KK Air Conditioning!!! Save yourself from the stress, unprofessionalism and unethical practices!!! We paid KK Air Conditioning (Kent Muramoto the owner) $53,000+ to install central air conditioning -- 2 new units -- in our home in Waianae and have had nothing but trouble with company and the owner. - Consistent rattling of the intake air vent for over a year and they've done nothing but bandaid fixes until we demanded they permanently fix them instead of using cheap double sided tape to rig the system - 1.5 yrs into having the units i've gotten a HUGE leak that's in my master closet and master bedroom. (most recent situation.) - I had to hire another industry professional to take care of the leak problem that Kent Muramoto (the owner) is NOT able to fix. - We've had to get multiple outside technicians to review the problem and they all said it was an installation and maintenance issue that cause these leaks - In a final attempt to try and fix the issue, Kent Muramoto has made the problem worse and now i'm left with a BROKEN AND INOPERABLE system, AGAIN. I've been left with nothing but stress and ongoing issues ever since this company stepped into my home. Kent Muramoto has been very UNPROFESSIONAL AND UNETHICAL in regards to the issues we've experienced. read more

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In mid May 2024, I had our central air conditioning serviced. I contacted this company after reading the reviews. The appointment was made very promptly and Myra was very friendly. On the day of the appointment, we noticed the two technicians were consulting with someone on the phone. We found out later it was the owner of the company. Long story short, they were confused about the drain lines and had to spend additional time "unclogging " them ( which we were charged for). We paid over $500 for this "service"! We were grateful for what we thought at the time was their due diligence and thoroughness. I even wrote a very complimentary review on their website. Fast forward to August 31, 2024 when we discovered a leak originating from the upstairs ceiling. The origin of the leak was an overflow of the drain pan from the air conditioning unit because the drain was not working properly! I immediately called KK air conditioning to let them know and Keith the owner came out. He informed us that the installation of the condensate pan was improperly installed (this is not true because this is not a new installation and we have had it assessed by two other AC companies since then and they did not mention improper installation) which caused the leak and that the technicians cleaned out the secondary drain because the primary drain was difficult to access as it was underground?!? I asked him why weren't we told this at the time since we're not the air conditioning experts and he replied, "they're just technicians " . Keith felt he was doing us a BIG favor by not charging us a fee for coming out to check on this problem. The cost for the damages of the leak was over $53 thousand dollars and took 3 months to resolve. Our homeowners insurance was increased 278 percent for 5 years! read more

They did a terrific job for repairing my kitchen AC and charged minimal cost that I didn't expect. The job was done very nicely so I'm comfortably cooking good food. Really appreciate their hard work! read more

We really love our new split system. KK made it so easy to go through the process with a very clear bid, and when installation day came, they brought their team and got everything done in one day. Love the remote that allows us to turn the system on before we get home if it's very hot day. read more

KK Air Conditioning... Professional, Knowledgeable, and Trustworthy Company. Today was my installation day for my Mitsubishi Split Units (3 Bedrooms/Living Room). Crew of 4-5 men arrive on time and started working right away. Respectful and good clean work performed. I am happy with my new AC and will be Maintaining my AC with KK Air Conditioning. During the installation, problems occur, parts had to be modified to fit my new system. The knowledge of the crew solved the issues and finished the work correctly and safely. I highly recommend KK AIR CONDITION for all AC needs and service. The Owner Kent Muramoto and Manager Greg Saito both checked in with me before and after the installation to go over the work that will be performed and to see that things went smoothly. AWESOME!!! -Rob A. & Ren A. read more

Called KK A/C to install another mitsubishi In the bedroom. John & Perry did a outstanding job. The initial location of the air handler was relocated per John's akamai. And it was the awesome spot in the room to put it. Also they move personal items with Tender care. The 'boss' came home & entered the room & said 'wow, this is nice & so quiet'. Oh, forgot to mention, their electrician was 'super-fast'! Yep, another great job by KK A/C read more

I called and it was super easy to schedule an appointment. They got deals and weren't trying to over charge me. Not pushy either.

Myra was a pleasure to work with. Scheduling was quick and easy for my troubleshooting appointment. AC technician, Perry, was able to come a little earlier than originally planned. Very polite, easy to talk to and professional. Found out my leak is in my evaporator coil. Have my repair scheduled for next week. Mahalos again KK air conditioning! read more

Kent and his team were awesome from helping getting approvals from our association board then getting approvals from Mililani Town Association. From the estimate to the approvals to getting everything installed, everything was very professional, at a reasonable cost. I would definitely recommend their services, and will use Kent and his team in the future! read more

Called and explained in my first sentence that my window ac unit stopped working. And before I could continue and say I was looking into a split unit the lady says sorry we don't service window units. Instead of letting me explain the purpose of my call she interrupted me. Once I told her I was interested in a split unit consultation she advised she could help. But at this point I want to take my business somewhere else. Note to the lady answering phone: allow the caller to explain the intent of the call before cutting the customer off. read more

KK AC does great work. I've been using them for years. They are polite, knowledgeable and professional. I highly recommend them.

Today I did a full service of my split AC system. Three compressors and 6 units. Six hours later.... KK air conditioning is by far the best AC company that I have dealt with. I have used 3 other companies for full service cleaning. All 3 put together did not come close to the extensive cleaning job that KK Air Conditioning did on my system today. Kent and his worker showed up promptly and started right away. They took each unit apart, sprayed clean the units. Placed a plastic "bib" around unit, sprayed cleaners and used a portable water blaster to squirt all the gunk out. Wiped everything clean. Then each compressor was blasted down with water and scrubbed clean. I am extremely satisfied and highly recommend KK Air conditioning. I am very happy that i found KK Air conditioning on YELP, and will not use any one else ever. Also as a bonus KK Air Conditioning handles all the paper work for the HECO rebate for AC servicing. read more

If you need A/C maintenance service. I would recommend KK AIR CONDITIONING. Perry & Tui was prompt for my appointment. They got the job done in 1 1/2 hour cleaning my 2 units. My units are clean & ready to Cool off. Thank you Perry & Tui for a job well done. read more

Update My situation is a very unfortunate situation where we moved into a brand new DR Horton home at Hoopili. We have had several issues with the home that have not been adequately addressed. Specifically for our ac system it's been concerning. KK air conditioning performed services far better than previous companies like COOL AIR (see for yourself the bad reviews). KK Aor Conditioning was kind enough to come by and check the status of my ac system. They provided a recommendation on what I could do to achieve my goal of a properly functioning ac system. All signs point to bad installation of acs that has been unaddressed for 18 months for a home not even 2 years old read more

We had an issue with our home warranty policy (Liberty Home Guard- I would not recommend them) not covering the repair cost for our AC. I spoke with Kent, the owner of KK Air Conditioning about this issue and he went above and beyond to resolve the matter. Not only was the customer service top notch but the cost of the repairs were significantly less than what other AC repair companies quoted us. I'd HIGHLY recommend KK and will definitely be reaching out to them the next time we have any future AC issues. Mahalo! read more

I'll MOST DEFINITELY do business with KK Air Conditioning again! The two associates that came to clean my Fujitsu were very knowledgeable, Friendly, polite & hard working. Job done within 1-hour. Boom boom bang, gone. My AC feels good as new Thanks KK Air Conditioning & THANK YOU Jayvee & Tui! read more

What can I say? Kent and his crew are great. KK Air Conditioning "Keeping Kool" was one of the few (as well as the first) to actually get back to the various requests for a quote that we've sent out. I'm assuming business must be booming for others not to reply. Too bad for them, a win for Kent and definitely a win for me and my family. Kent came by to do a consultation and get measurements for a quote the day after we first had contact, on a Saturday no less, to install a new 30,000 btu split A/C system. He had a very reasonably quote ready for us the following night with three different options in A/C brands which included the complete installation. After carefully comparing the info sheets that he provided together with the quote, reading online reviews, we picked a Daikin split A/C and sent the info back to Kent. An appointment was made a day later for the following week. From first contact to installation in 10 days. That was way faster than expected, but definitely a welcoming factor as we're still seeing some hot and humid days. According to my temperature meter, it is currently 99.7F outside and a nice 82F inside! The installation itself took a day. Because of how our home was built (for example, our home has an extension added to it that added some difficulties), and because we must follow association rules (nothing visible above fencing, for example) as well as the fact that we needed to keep certain space clear for a solar + battery installation that will follow soon, there was no real good way to get the various piping running entirely out of view. The solution that we came up with was to place a small stretch of cable gutter (or whatever it's called) from the inside unit to the area where it could enter the ceiling (behind the inside unit was not possible). As you can see in the photo that I'll add to this review, the outcome was not bad at all. Besides the great service we received, I have to say we also love the inside unit which came with a wide arrange of features like various timers, comfort settings, economy settings, 3D airflow etc. etc. We couldn't be happier, it is something we should have done years ago! If you are ever in the business of getting a new A/C, Kent's business is definitely worth checking out! read more

KK Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Pearl City, Hawaii

I can't speak to the quality of their work, so take this for what it is. I called twice during business hours on consecutive days, with no answer. I left a message requesting a call back to schedule an appointment. To date, I have yet to receive a call back. Can't do much about that so ended up going with another company. I'm guessing they were very busy since it was during a period of warm weather (which is why I went with 2 stars instead of 1) but you still gotta return your messages. read more

KK AC responded to my AC repair call within one business day. It was fully repaired within two business days. Myra communicated the ETA of the repair technician, Jon, and Jon called to inform me of his impending arrival. Highly recommend! read more

5 Stars - highly recommend KK Air Conditioning. Everyone I came in contact with was awesome, including Kent(owner), the office staff and the installation team. -prices were very competitive. -fast response time to online inquiry and for the estimate -on time! -no mess left behind -attention to detail...double checking to make sure everything was just where we wanted it. -friendly, polite, and professional We also asked (last minute) if it was possible to move the indoor unit of an older split and they did it without at a very fair price. Thank you KK Air Conditioning, I will be sure to recommend your services. read more

We have 3 split air units and all were checked and serviced by their technician. The tech explained the condition status and addressed matters that needed attention. Due to traffic, he ran a little late but called prior to give heads-up of a slight delay. Reached out to other providers but didnt get any reponse. The tech processed payment via credit card and got the receipt forwarded to us immediately. Good price for great service and professionalism. Mahalo! read more

After receiving two estimates for our complicated job which was removing a split air conditioning system and putting it into a new location, we decided to go with KK. Not only were they very reliable with communication, but their bid was also very fair. We just had the work done yesterday and I can't be happier with the results. They were very prompt and courteous and did a wonderful job! I have no hesitation referring them. read more

SERVICE NEEDED & FIRST CONTACT I prefer texting, all initial contact was done via Yelp messaging & through my personal text. Our condensing unit crapped out on a Friday nite, the temp felt like it was close to 100 degrees, we were all miserable, couldn't sleep & my dog wasn't eating like she normally does. I took to YELPs "request a quote" method early the following morning looking for companies who were open on weekends that could do a repair & thankfully I found a few that had good ratings. Within a couple hours I started to get replies from 4 of the 6 companies. (Kent replied quickly, within 1-1 1/2 hrs). I realize jobs done on weekends generally cost more & rightfully so, but one company wanted to charge a mileage fee equal to the cost of an outer island trip so I was like, NEXT. I decided against another company after noticing that they were really good on initial contact but after that, good luck. After going back & reading reviews on the remaining companies a little more thoroughly, I decided to go with this company because I noticed all customers were in agreement that the owner (Kent) was genuine, hard working, methodical, not in a rush to finish the job just to get paid, was easy to reach & services were reasonably priced, no switch & bait tactics. All great qualities, especially knowing that at some point in time we would need a new system (our split & central are 12 yrs old) so yes, you want a reputable person that has pride in the work from the start. The only thing that was a little disappointing on initial contact was that we had to wait a few days, till Monday BUT...things changed to our advantage when we were informed soon after that Sunday at 3P could be done. We happily agreed to that appointment & while counting the hours, me, Hubbie & the dog tried to stay cool by hanging out at Starbucks & the various retail stores. THE BIG DAY At around 2P on Sunday Kent texted to say he was on his way & wanted to know if coming a little early was ok, I texted back, ThankGod, YES! He arrived as promised & went to work. Within an hour & half he was able to get the CU up & running which started the process for our split ductless & central air units to start cooling. Kent even helped when the deflector on the split ac suddenly started to malfunction. He took the time to take the front grill off to see what might be wrong & found that the gear was striped, so for now we have it taped up which isn't a big deal. And the amount we were charged for services was super reasonable, especially taking into consideration that it was done on a SUNDAY. Plus, dealing with this situation made us realize that we need to be more proactive so we're waiting for Kent's proposal on the cost to replace our entire system. When the time comes, we have our guy, 4sure!! read more

KK Air Conditioning - Kent, pictured here after repairing our condensing unit - Heating & Air Conditioning/HVAC Near Me - Pearl City, Hawaii

Professional people and they got the job done. They even ensure that I get credit for my rebate... Thank you!!!! Highly recommended...

Kent was very responsive to my inquiry on yelp. His workers were very professional and courteous and really did a great job servicing our air conditioners. read more

If your looking for great AC service or installation, Kent and his crew are awesome! Their very professional and have excellent pricing for all services. Much Mahalo to Marvin also for taking care of my split AC units. Now we all can enjoy the Summer, staying Cool read more

We needed to clean some our our split air conditioning units. The previous company that cleaned our units did an ok job but we wanted to see if we could find someone better. We found KK Air Conditioning on Yelp with high ratings so decided to give them a try. Talked to Greg and scheduled an appointment the following week. Perry and Eric came right on time. Perry and was very cordial and explained what they were going to do. The guys did a great job and kept everything clean. The price was very reasonable. Our units don't have the funny smell and black gunk anymore and are now nice and clean. We would highly recommend KK Air Conditioning for air conditioning service. read more

we called several air conditioning places for estimates and kk air was the lowest - by half of what the others were quoting. KK air came out and they adhered to the Covid protocol, they were extremely cordial, accommodating and diligent. we had them install two split air con in my kids' room and are extremely pleased with the results.. Many thanks to Erik and Marwin! We will be using KK for all of our rental properities and telling all of our friends about KK air! Otakas read more

These guys have serviced my split units (which were filthy) two times. They are always professional and have excellent customer service!

Kent came to my house 3 days ago. I will give 6 stars for Kent and KK AC if yelp allow me to do it!! He was very patient, checked and explained to me of every possible reasons why my AC was malfunctioned. Mahalo to Kent, now I can survive this hot summer. If you are looking for a professional and knowledgable AC technician, definitely contact KK AC. read more

My AC went on on Thursday night, I live Ewa and dreaded waiting through the whole weekend in the heat. My normal "go-to" AC folks were not available for a full week. I called 4 vendors who all told me I would have to wait until next week. Then I called KK - AMAZING service. They were booked up but went out of their way to send 2 technicians to my house that same morning. Bad news was I needed a new fan motor, GOOD NEWS KK had it in stock and the guys were able to install it in the same visit. The price was great! The technicians were professional and quick. I am typing this in the comfort of my cool living room tonight because of KK. I found a new AC team in KK! Mahalos plenty - you saved my weekend. read more

We got referred by our family member Eddie oga to use kk ac to clean our split . We had 4 to clean and poor Perry had to work all by himself yesterday. He did an excellent job. Yes the job took longer but he didn't rush and we are very pleased. He is very polite, neat, and knowledgeable. We will be using kk ac in the future. read more

Kent and his team (Mharwin, Jayvee and Jordan) did a FANTASTIC install in our living room. Timely, professional and super informative in regards to what they were doing and how to work the remote. Mahalo Ken for a great price (and removing our old ac unit, too!). Highly, highly recommended!!! read more

Greg was on time to assess for a split AC installation. He was courteous, respected my not wanting pictures taken, and was thorough. Quick turnaround for the estimate and cost for yearly service a bit higher than others but being a Diamond Mitsubishi dealer is a plus for the 12-year warranty. Responded to inquiries in a timely manner. read more

5 stars just on customer service alone! I called to request availability to service my central air unit. We pretty much already knew the issue, just needed professionals to service it with their equipment. Although they weren't available same day, the owner was nice enough to basically walk me through the issue, how to resolve if we wanted to do it ourselves (instead of wait till their next availability), and how to prevent in the future. He didn't rush me off the phone at all and basically saved me a diagnostic fee. Awesome initial contact with this company! read more

They have great customer service. Jon is one of their Technicians, he is very knowledgeable and dependable. Kent is the Owner, and he has great communication with customers and great expertise. Highly recommended! read more

After working with another AC company for 28 years, I had to find someone new since it appears they went out of business. After using someone new last year, I discovered KK Air Conditioning this year. I just needed annual maintenance done and they had competitive rates and managed to squeeze me in. While the boys were here, one of the workers said you hear that humming noise, that's your blower breaking down. I asked if I should change it and he said it's an older model and didn't know if they could find it. His recommendation was to just run it for now. I agreed but he got my model number, etc for their files. Looks like the boys did a good job and I was happy. Couple days later, Owner Kent sent me a text saying he located the part and he gave me a quote to purchase and install it. I decided to get it. Couple weeks later he contacted me to say it was being shipped and he would let me know when it arrived and schedule me. I had out of town family so I was in no hurry. I got on their schedule and they installed the new part. Special shoutout to Mharwin for being proactive and being a diligent worker both times here. Also to Kent for locating the part and making it available for purchase. I'm thinking this has to extend the life of my split system AC. I'm so happy to have found a company that I can depend on going forward. read more

They had a timely response to my request for a quote. After receiving estimates from three different companies, I chose KK because the price was reasonable, and scheduling was fast. The installers were very courteous and efficient. They had to lower a drapery rod but did a great job. They speckled the old holes and it looks great. The owner, Kent, came by to check the job. He was very nice. He called that night to follow up and answer any questions. I highly recommend this company. read more

KK Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Pearl City, Hawaii

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This is what i call customer service, not only that we sent an email at 5 o clock in the morning for help with our AC at 6.45 we received a response with an appointment at 2 pm and what can i say at 2 pm the doorbell rings. Awesome job Kent, the AC is back on duty and you will have us as loyal customers. Thank you very much Julie & Rudy Little update After the parts are ordered today everything is back to normal parts changed AC fixed once more thank you very much Kent for an excellent job and service. If you have any problems with your AC you know who you have the call KK air conditioning Rudy read more