CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I brought my car here for an oil change and tire rotation because the Volkswagen dealership…read morecouldn't fit me in, and I thought I was getting a good deal. Unfortunately, the experience turned into a major disappointment. The same day as the service, I was driving on the highway when my undercarriage cover came loose and flew off. I had to pull over and retrieve it. When I called, instead of taking responsibility, I was given excuses that it happened because the cover had supposedly been removed too many times. I've taken my car to the Volkswagen dealership since purchasing it in 2021 and have never experienced anything like this after a service. Four days later, I checked my brake pads and tire tread and discovered nails in my tires. The mechanic never mentioned them or documented them on the paperwork--not even as a safety warning. I also noticed that the lug bolts on two of my wheels were stripped. When I called again on Monday, the lead mechanic told me it wasn't their fault and blamed whoever had previously removed the wheels even though they had just performed my tire rotation. Once again, there was no accountability. I wouldn't have had an issue if the work had been completed carefully and the business had taken responsibility for its mistakes. I came here because I wanted to support a local business, but based on my experience, I strongly recommend that customers double-check all work before leaving. Update *** I should have read the reviews before bringing my vehicle to this location. Chris, it amazes me that you continue claiming there are "a lot of gray areas" when multiple reviews describe concerns similar to mine. You refuse to take accountability. Whether I inspected my vehicle three days later, five days later, or immediately after the service does not change the quality of the work performed. Customers should not have to inspect a professional mechanic's work before leaving to ensure nothing was damaged or improperly reinstalled. My regular mechanic at the Volkswagen dealership confirmed that the wheel bolts were stripped. Instead of taking responsibility, you blamed the dealership--even though other reviews claim your location caused similar damage to their vehicles. The fact that you believe I should have checked your work immediately shows why your service cannot be trusted. A problem does not become someone else's fault simply because the customer discovered it several days later

We've used Mike three times in the past 5 years including work on my Land Rover, Hyundai, and…read moreToyota. First, he is so pleasant and easy going, and explains things, which I appreciate since it is not my area of expertise. Second, he navigates insurance really well. He is not on our provider list, but we totally trust him, so we use him anyway. We just tell our insurance that he is our choice, and he communicates with insurance about everything after that to get the work covered. Finally, the best part is that he does beautiful work. Our cars literally look brand new when we get them back. Great service and product value. Highly recommend.

Based on a recommendation of a friend, I visited Sentry earlier this year to talk about my classic…read morestingray. I was able to chat with several people, including one of the few seasoned fiberglass experts in the area, and was given a general ballpark. Once serious and decided, I returned to hand over the car and get a more tuned quote and timeline. During the next 12 weeks, the car's awful fiberglass body was given much needed TLC. Mike was in constant contact over phone and text message, providing status updates, pictures, and timeline updates. I'm very very pleased with the results and the price. It was not cheap (between $5k and $10k), but other shops were quoting $15k+. The difference might be that the other shops were only wanting to do a perfect, concourse-level job, and I was able to inform Sentry that this was unnecessary for my use case. I highly recommend Sentry to anyone with a car they truly care about, be it classic or modern. You won't pay an exorbitant price and will get very good results. I'm sure you can get better results if you ask and are willing to pay for the extra time.

Jairo and Angel are extremely professional, their customer service exceeded my standards as well as…read morethem going above and beyond. I used free flat tire service and was treated like a paying customer. The way they operate you can tell they truly value their customers, 10/10 I recommend this place & will be back with all my cars!

(Somehow!) got 2 nails and a bracket in my rear tire and didn't really have much time to wait but…read moresaw the reviews and decided to come here and they did not disappoint! Went to the Chick-fil-A nearby to wait it out and got a notice the work was done before I could even start eating my lunch. Less than an hour and I was on my way. Excellent, hospitable customer service too. We definitely have a new go-to tire place!