While making a purchase on 10/29 at this location , a indian girl had to nerve to speak to me so unprofessionally in front of my 7 year old son! I was purchasing school winter clothes for me & wanted to reach the $50 for my coupons. Not only does she not know anything but i was at $47 subtotal and i asked her if the coupon would work she said " lets see". Well it didnt. So i was thinking what i could get to add to make $50. Saw the chocolates & added that. Coupon still didnt work. So she goes " i think its clothes only". I tell her ok take of the chocolate ill go get another shirt for him. I come back with the extra shirt for my son and she goes " aww boo you dont want the chocolate"? I go " i already told you no it was just to fill to $50 which didnt work". She keeps going and starring at my son making him upset " aww no boo aww no chocolate" and than adds " shes a mean mom right!?" I wanted to jump over the counter had my son not been there! What kind of person says this infront of a 7 yr old child! She should be immediately fired! I kept my cool and told her she will know when she has kids. Unbelievable. I called mngr tina and informed her but i am also calling corporate. I have shopped here for 10 years, never again! read more

I was in Kohls today and a lady (age 80) had lost her phone. The employees told her to report it to customer service and they would call her if they found it.. How are they going to call her if they have her phone. I asked her if she knew her number - she said that's the only number she knew and needed to call her son to pick her up. We walked around and dialed her number repeatedly until we found her phone on a shelf back in the towel area...... nuf said.... read more

I enjoy coming to this location whenever I am in the area very clean establishment very well stocked items and they always have stuff on sale they even carry make up which is nice if you don't want to stop at the convenient store they have make up available and the Carry foot care items they have a very nice selection Of foot care they have a very large selection of baby clothes they have a very large collection of kids clothes such as girls and boys clothes they have a very nice selection of plus size clothes plus they have a lot of namebrand such as Lauren Conrad J Lo and much more they have a very nice selection of household items they have a Lotta items of toys And suitcases and shoes and I always try to bring coupons in so I could save a little bit more I highly recommend getting the Kohls card because when you sign up for it they send you coupons in the mail which who doesn't love coupons I will definitely be back to this location very soon for future visits very clean establishment very clean restrooms very clean parking lots read more

The price is right the products and selection are great :) BUT!!! Carts?? what's the deal? They have 4??? In the whole store! only 2 that you can put kids in?? as a Mom of 4 and 2 under the age of 3 its a must! Can they get a few... my spending in a month could get them a few lol! read more

I am reticent to write this review because I am waiting for the General Manager to rectify the very bad customer service I received from both an employee, Rachel, in the jewelry department and from the manager, Jessica, whom I requested after I could not get the help I needed. I did speak with Scott, the GM, and explained what had happened and he assured me he would speak to both employees and find out from them why the communication breakdown occurred as I truly have never been treated in such a manner. So I am just waiting for follow up and hope the matter is not easily dropped or discarded and on with the next complaining customer. If I do not get satisfaction that the matter was attended to then I will follow this review with a detailed recount of my experience. read more

This review is in regards to my second time ever to Kohl's, which happens to be at the same location, in Citrus Heights. This is a very nice store, with a decent selection of items, BUT (and it's a big but, and I cannot lie haha)--the employees will NOT go out of their way to assist you. We were shopping for funeral clothes, which is a crappy time, and couldn't find the right size slacks for our son. A lady was stocking the shelves right next to us, heard our conversation, yet didn't speak one word to us, offer any assistance, even though she probably had the exact size we were looking for in her little pile. WTF?! I thought I was in the fricking Twilight Zone and suddenly turned invisible. That was just rude of her, and it's like she could not even be bothered with us. She probably just wanted to get her pile sorted out, and get the hell out of there, but still...plain decency says that you'd at least try to pretend to care. Nope, no effs were given that night. lol We finally found another brand in the right size after a long search, and moved on. Next, we're looking for dress shoes, there are zero employees around, even though they seem to be in other parts of the store. I think they run when they see customers coming? So of course they do not have the size for our son again (he's in popular sizes for everything right now it appears), and I'm hoping that we'll find someone to assist us. Finally I see some grumpy looking guy sulking past us. I may have asked him to help us with a little chip on my own shoulder, because I was that fed up. He sighs, comes over, and asks what size, what brand...scans it with his little scanner, and says nope don't have it, out of most brands right now...want me to try another store? That may seem helpful, but his tone was just pissy as hell. It sucked, and he made me feel as if I was asking him to shine my shoes instead of helping me find a pair to buy. Again, no effs were given. Well, this is lovely. We find another pair that isn't 'on sale' for $90, get them, the rest of the stuff, and go to the register to pay. One register is open and the customer is questioning every single item, making sure she's getting the right price, and she had a huge pile. lol We lucked out, though, and a guy at the jewelry section calls us over to help. Yay!! He was so awesomely nice, helpful, everything the other two employees we encountered were not. We pay, and leave. Get home, find out we forgot something, and had to go back. Damn! Not our night. lol I had a pretty good first experience with this location of Kohl's, but the second, overall sucked. I know what it's like to have a job you're not happy at, but you still have to try and make the customer feel like they matter. Two employees did not care one little bit. A couple did. Why is it the ones that were rude always seem to stay in our minds a little bit longer? Okay, rant over. read more

Apparently if you want to return shoes with a receipt that are out of stock in your size (basic converse) they can't order it for you, you actually have to buy it online yourself and take it in and return those. What kind of store can't order a product it sells? The girl who helped me was really rude about it too, and when I asked her to check other stores, she just took off and left me sitting there. The other employees seemed friendly, but one rotten apple spoils the bushel, plus this stupid policy, I'm going somewhere else from now on. Folks, do not buy clothes or shoes as gifts from this place or any Kohls if you are unsure of the recipient's size, or you will be jerked around. read more

I entered this store at 5:30 pm after work, prime shopping time. The team members were not knowledgeable nor helpful when I asked them where certain items were. Instead of asking someone else that could help they just shrugged their shoulders and said they didn't know. I walked up to the front and there was a line of about 10 people with ONE cashier!! Couldn't. Believe it. The cashier never even made eye contact with the customers in line. I don't blame her. This is not her fault. It soon backed up to 30-40 customers. Cashier was still on same person. Finally someone asked if there were any more cashiers and she said nope, I'm the only one. No apologies, no managers around. Waited longer than I ever had just do exchange a shirt. Someone from jewelry finally came over. Poor team members don't deserve this. That's stressful on them and the customer experience was horrendous!! Hey Troy: As the manager you need to do better! The morale is low, the team is stressed and they definitely are not trained with effective or proper customer service skills. Many upset people tonight. Too bad. I used to love this Kohl's. read more

I love kohls! Great prices, sales and return policy. You can get anything and everything here!

Had to visit Kohls to return a Xmas gift that did not fit. The sales associate Karen and the assistant manager (also named Karin, different spelling) were delightful to interact with! Helpful, thorough, and highly efficient. My experience here was the polar opposite of my experience at the Kohls on Arden way. I would wholeheartedly recommend this Kohls location to anyone and everyone! read more

I love Kohl's in general, but for this location, the associates there should be more observant. It took 45 minutes and then some for an associate to ask me if I needed help. read more

Kohls is a rip off! Unless your shopping strictly on the clearance rack I would advise not even pulling into the parking lot, if it weren't next to my house I would probably never step foot in here. read more

I had a problem at Kohls, they left a security tag on my blouse , I was out of town when I saw it and I wasn't happy. When I return to town, I went to the store and talk to the store manager. He was very nice, took care of the problem. He also gave me 20% off my receipt. Great customer service. read more

Went over here today on my lunch hour to get some work shoes for my son's new job. The shoe area was a mess, I couldn't find anyone to help me. When I finally saw someone, they told me it wasn't their area but they would call someone. I did hear the overhead page, but after close to 15 minutes--no one showed up, I just left. I was last here at this location 2 years ago, and can see it hasn't changed. I will next time go to the one across from Cal Expo. Much nicer, cleaner and YOU CAN FIND SOMEONE TO HELP YOU! read more

Clean, friendly sales associates, great selection and really great clearance rack! I come here regularly and more often around the holidays for good sale prices and I'm never disappointed. The dressing rooms are usually not too busy and the lady who counts your garnets is always good for some friendly in line chit chat. I've bought things here for cheaper than Ross. It just depends on what the clearance rack is doing! The clearance items are usually in good shape I've never gotten anything ripped or stained or anything. The staff is always friendly and happy to help you find something. Very happy with this store! read more

If you have a Kohl's credit card, DON"T! They don't want you to pay your bill before it's due! like to just pay cash or utilize my debit card. They have nice items, and even nicer sales items! read more

I prefer either the Roseville or Antelope Kohl's. I only went to this one because they were the nearest Kohl's to have what I ordered on the app in stock. When i arrived i noticed there was only 2 spots to park reserved for Kohl's pick up. The Roseville and Antelope store have more spots reserved. These 2 spots were taken and so I had to park in the way back. The store appeared clean and had all the same items as the other Kohl's stores. That is why I gave it 2 stars. When I went to the back of the store to pick up my order I noticed the two clerks working weren't very friendly and acted like they didn't want to be there. When I got my order the clerk was very curt with me. At the Antelope and Roseville store everyone that works there is extremely friendly, personable, and polite. They seem to want to be there and enjoy their jobs unlike the Citrus Heights location. Once I received my items the dress shirt i had ordered was all bunched up and thrown in the bag. Now it is extremely wrinkled, so when i try it on it's going to be hard to assess if i like it or not. I will only be going back to the Citrus Heights location if i have no other options to pick up my items from the Kohl's app. Overall I was extremely disappointed. read more

The worst Kohls I have ever experienced. Non sale items on sale racks. More that 6 different items were on the sales rack and they would not honor it. Store manager Jessica was very rude, not able to do anything to help and argumentative. I could not believe what I encountered. Been shopping at Kohls for over 10 years and I will never shop there again. read more

Need more employees, hard to get help. Good prices and selection. Jewelry department is terrible. Love Kohl's cash. Would rather shop online. read more

I think they Are just like mervyns but with higher prices!the prices on bedding is more than macys.always a line... only go when i get a 10 dollar off coupon.not a fan. read more

Love the sales at Kohls and they have a great selection. Whenever I go into this location though there is some type of od0r that gives me a headache after about 10 minutes of shopping. Kohls rocks but someone may want to look into that building due to the odor. read more

I actually was at the location in citrus heights on San Juan and the associate name Cassandra that assisted me was wonderful! There was one shirt I could not find in my size that she found at a near location and had the shirt placed on hold for me to pick up the next day. Awesome! Then there were three other shirts I could not find in my size that she used her PDA for to check around for me with no luck. However she suggested I use the kiosk to order them online and get them shipped to me. I was so thankful for her and she ever stayed there and assisted me with the kiosk since one shirt did not want to scan and one wouldn't allow me to select my size, but that's the one I'm piking up tomorrow at the other location. She stood there and entered the sku number for me and guided me all the way through to the checkout process. Come to find out my kohls charge card wasn't even on me but there were no worries Cassandra had that part covered too. All it took was me showing her my I.D. And entering my social on the litte machine there at customer service. So in the end I was able to checkout with a temporary pass, that also didn't want to scan, but she was there enter my kohls charge card number for me. Thanks so much cassandra for the up most customer service I have ever experienced in my life. I will always return to the citrus heights kohls because of how nice and cared for I felt tonight. 09-06-2012 Wade Hart Jr read more

So... I actually really like tho location. It's one of the smaller ones but think of it as a miscellaneous store with clothes surrounded by it. You can buy drones, a thermal cup and some barbecue light saber tongs along with a sweater all in the same store. The employees are very accommodating and I have not experienced one rude employees to a customer . I have seen rude customers towards employees and they are very good at levitating the situation and making sure that the customer goes home with a smile on their face. Just a little secret between you tellers and I, if you ask for a discount even if there isn't one 90 percent of the time they'll give it to you. This place is a great Kohls and even though they have less than most of the other ones there are Eros that make it worth it. The kohls cash, the rewards card, the kohls card, the gift cards. I've seen many customers come in a second time and not even spend a dime. It's really worth the shop. read more

this kohls is the worst one in the sacramento area. the employees and management are soooo rude and have a very standoff approach to everything. maybe its becuause of the location. i honestly dont understand why they are always so rude there. the return policy has always been the same. if you dont like something for any reason then you can return it, but then they hassle you about the return and never give you back what you paid. ive only come across one employee that i really like and he always give me the right discounts and honors my coupons and offers me the deals of the day. not sure him name but hes been working at this kohls as a cashier for a couple years now. very nice young man. besides him the management is very rude. i also hate that everytime i look on the clearance racks they clothes are not priced and half of the clearance stock isnt even on cleanance becuase it was put there by mistake. its really hard to stop for clearance items when every other item on the rack was misplaced there and not on clearance. i also feel like i am being followed by undercover loss prevention when im in there. i go in there enough that i know everyone that works there so your not fooling me. its just gotten rediculous to the point that i need to write this review. i honestly hate this kohls and ive decided that i will only go there if i really need to and that i will not take any rude behavior from the employees. also the employees never say hi when you walk in and they are never willing to help you find a price like they have something better to do. next time i do go into this kohls im going straight to clearance and pulling off every single item that shouldnt be there and then im going to take them up to the cashier and say please put these back in the right spot this time. thank you. read more

The manager here, a blonde lady who has been working for Kohls since 2010 is horridly rude, she has no respect for her customers and shouted in my face telling me that I can't use one of my coupons that I physically had in my hand and I was using my Kohls card. She sneered in my face with contempt telling me I cannot use it and did not tell me why, I wasn't even buying Levi's, Nike or electronics. She was extremely condescending and her attitude was horrible. I am a 15 year Kohls card holder and kohls shopper but never again will I ever visit any kohls in my life because of this rude and insulting lady, she threw my coupons in my face and didn't even greet me or aknowledge my presence, she sneered in my face and laughed at me. With the lady before me, she was very nice and accepted all her coupons even though she wasn't using a kohls card. I believe this is a race issue and I hope the kohls corporate takes care of this because she ashamed and insulted me. She does not deserve to be a manager read more