After leaving this review, we finally came to a resolution. They actually went out of their way to personally send a specialist out to me where I was so that way, I did not have to drive back. Even though it took longer than I had anticipated or liked, I'm very happy with the results, and I want to thank them very much for coming up with the best possible solution. read more

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Super nice and very accommodating as we waited for the parts to come in and my busy schedule! No wishes for any sort of auto repair, but they were so great that if anything else should happen to my car, they will now be my go to people! Friendly and reliable! Thank you! read more

Recommend for your one stop need for vehicle repair service, compatible with all insurance companies from Geico, Infinity to Farmers etc... read more

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My silver Lexus was hit in a minor collision. Their insurance recommended Carstar and Joel gave a reasonable estimate. He initially said it would take a week but when I brought it in on a Monday he said the following Wednesday. He called the Monday before and said it would be done Friday. I asked for an addition repair on my dime and they did that at a reasonable cost. I got the car on the Friday morning and it looks as good as new. I was able to sign over the check from the insurance company so did not need to bother with their no checks or credit card fees policies. I highly recommend them. read more

I was newly introduced to Joel and his staff at Carstar by a colleague of mine. Joel was very helpful in understand his business practices.

I have had a chance to take a few cars to Joel and his crew over the years.... they have always been courteous, responsive and attentive. The repair work and painting has always been top-notch. I highly recommend them!! read more

Great service, spoke to Joel and Maria they have been a great help throughout this process. I got my rear bumper fixed and it looks great. Just want to say thank you to crew for the great service thank you guys read more

I had some body work and a full paint job. They did an excellent job. It is a great body shop. Thanks again Kraemer CARSTAR Collision Center. Daryll B. read more

I recently had a valet service damage the front of my car and their insurance told me to go to Kraemer CARSTAR for my vehicle assessment. Everything went smooth with that part of the process, but when the valet's claims department wouldn't return my calls and emails, I came back to Kim at CARSTAR to get the information on the assessment and see if she knew what was going on. She made some phone calls and figured it out in no time! I appreciate her so much, because I would've gotten nowhere with the other company. Kim is an absolute asset to the CARSTAR family and an all around wonderful person. Thanks CARSTAR! You have a faithful customer! read more

Kraemer CARSTAR Collision Center - Waiting area. - Body Shops Near Me - Anaheim, California

Kim is amazing! I got into an accident and didn't know what steps to take. She has walked me through the process so seamlessly! So grateful for her help! 10/10 recommend KIM! read more

Took it there for repair to a rear bumper. They installed a new bumper and did not use the enclosed Lexus paint code. The used a completely different silver color and did not come close to matching the paint. Must have been extra paint laying around in the shop! I was put into a bad situation of asking the owner himself to fix the car correctly with the nice pearl Lexus paint. Not good customer satisfaction care at all. Terrible experience! Run to another shop!!!! read more

I had some front end damage from a piece of rubber tire that flew up and hit my car on the frwy. I dropped my car off which worked out perfect bcuz I was going on vacation that week they needed my car. They text me up dates and told me my car would be ready that Monday when I returned from vacation and to let them know what time I would pick it up so they could have it all washed and ready to go. When I arrived it looked show room perfect, liked nothing ever happened to it, I was so happy, I hope I never have to use them again but if I do I'll be back. Thank you so much for your great work. read more

DO NOT TAKE YOUR CAR HERE! The lady at the front desk lacks basic human decency and customer service skills. Their communication skills are horrible. We called for an update on our car and she sighs heavily tells us in a VERY condescending tone they are going to work on it a certain date and they constantly push it back and haven't even started. They act like your time isn't valuable and it not their job to be fixing the car. They are VERY SLOW in getting started. Unless you have a rental car, expect to be out of a car for more than a month. Take your car else where. read more

Dont like to put bad reviews but for my personal experience that i had at this body shop it was bad. I wouldn't want others to go through what me and my wife went through just to get a front bumper fixed. While it didn't take them much time to supposedly fix the problem me and my wife had to return the car 3 more times because it wasn't done right first 2 times. I would just suggest doing some research on where you want to take your auto and or business too. Hope the workers here treating customers better and do things the right way. read more

Unless your insurance covers your rental until your car is ready, take it somewhere else!!! I hated my experience. They had my car for over a month, for a fender bender. Got the run around, giving me a date of when my car would be ready then they would push it. & Instead of them reaching out to me I would have to follow up to find out it wouldnt be ready. There was always an issue but of course never they're fault. The lady in the office was rude and had no customer service. With that said.. they did do a good job on my car. Which is why I'm giving them 2 stars. read more

Someone hit my car and a week later it was fixed, thanks to Kraemer Auto Collision. Overall the job was extremely well done. My only complaint is that the receptionist said she would arrange for the rental car place to pick me up, but apparently they don't do pick ups on the weekends. So there I was waiting at Kraemer Auto for an hour for a rental car. Eventually the owner drove me to the rental shop. I wish the receptionist would've given me the heads up that the rental car company wouldn't be there to meet me. read more

I bumped into a car parked behind me and had a little fender bender I took it to this body shop at the Request of my insurance carrier and they did a lovely job they really are so professional everything happened so fast they took care of my beautiful red car I'm forever grateful. read more

We took our son's car in after an accident and Joel took great care of us. He walked our son through what he needed to do with the insurance company and was very helpful. He is patient and professional and the car looks great! Thanks for a job well done. read more

I had some body work done at Kraemer Collision. Kim, front office, was great to work with. The body work turned out great! Their price was substantially lower than other nearby competitors. They didn't nickel and dime us, and did the same exact work the others quoted us on. I am more than please with the work they did and the customer service they provided. I give them an A+ read more

I was given the option to take my Truck here for repairs by my insurance company. I had an estimate done and had a great conversation with Kim the receptionist. I like her very much, and this review is not in reflection of her at all!! But the damage to my car was repaired well, but when I had to have one of the side mirrors replaced and they were not the ones that were stock and wanted the stock or close to it mirrors back as original before the accident. They did accommodate the request and I did have to pay for the undamaged mirror that I paid myself to have replaced at $136.00+ not cheep for 1 mirror!! When I picked up the truck, I noticed the mirrors were used and scratched. OK so I understand saving a buck and recycling, but not when insurance is paying for it!! and I pay a lot for insurance.. When I called they said they would charge me $400.00 to paint and reinstall the mirrors, and then it went to $300.00, and yet another complaint to then and then offered $200.00... well ok! pleasant to offer, but when you order a part and pay for it this is what you get? and when insurance is covering cost... this is what you get? I take a lot of pride in my truck and was disappointed that they just replaced and didn't care how it looked! Also ... They had to order me a new Tire a few days later, because the job done over the tire rim was not repaired correctly, had a huge bubble and had torn the tire tred off of the tire. They did replace this.. and fixed the bubble. Thank you! However... The mirror thing just nag's at me!! I just thought if people only went the extra mile in hospitality and showed they cared. This review would have been nothing but positive.. I am in the hospitality industry and I negotiate every single day of my life.. But in this case the mirrors were paid for and should not have been a used item and if I paid full price and my insurance company paid full value, why would negotiate a price for a job that should have been provided in the first place... and shame on you Joel for not loving my truck as I do! But I do thank you Kim for you kindness!! you were great! No worries... found someone to fix my mirrors and I didnot mink paying them, because they really did a great job that you should have done in the first place....! I will not return if anything were to happen again!!! Sad!! Because they could be great!! read more

I had a fear parking fender bender. I went to Kramer Carstar and spoke with Kim. She was extremely friendly and provided me with detailed information for the car repair. I brought the car in on a Monday and my car was repaired and waiting for me Friday morning. The guys did an OUTSTANDING JOB!! They even went an extra mile and got my windshield clean, and I mean CLEAN AAND SHINY! They also went the extra mile and somehow managed to buff out some scratches that I had on the right rear passenger side of the car that was not related to my fender bender. GREATLY APPRECIATED!! I don't know what magic ingredients were used to wash my car, but it looked as though the car had been waxed. - looks REAL nice. Got a new rear bumper to replace the dimpled bumper and it looks FANTASTIC! i was VERYIMPRESSED with the high-quality work that I received. I would recommend you take your car to Kramer Carstar if you need some cosmetic repair for your car. THANKS AGAIN! read more

Kim was extremely friendly and helpful. She worked with me every step of the way. A+ service and A+ results

We have been using Joel and his crew for over 4 years and they have ALWAYS been prompt, kind and got the job done. I have sent them company and personal vehicles to repair and each time the results were as we expected - the right price and on time. read more

My friend recommended me this store to fix my car damage, they did a great job and good communication with my insurance company, They got it done fast and the staff there are really friendly, thanks for giving good service. I will recommend to others friends. read more

Joel was very helpful! My car was impacted in an accident more than I expected and they worked with the insurance company in a good amount of time :) I am very pleased with their services! read more

My husband was rear-ended recently and my car was a mess. Thankfully Jorge and Joel's crew were able to fix my car and the work is impeccable. The car looks absolutely brand new and I am so happy with the services provided. read more

I just picked up my car from getting worked on. They were quick, efficient and very helpful. Thankful to have my car back to its original quality! I will definitely be recommending Kraemer Auto Collision to my family and friends. read more

I'm so thankful to Kraemer Auto Collison for their patients and hospitality. Job well done!!

Took my car here after getting hit on the freeway. They gave me quote the next business day and did all work in two weeks. Very happy with finished job - can't tell it was ever in an accident as the paint match is perfect - even in direct sunlight you can't tell!! Joel and Josh kept me updated throughout and true to their word they followed through with everything promised. Josh even tracked down new rims and tires to replace damaged ones for me. I didn't have to do anything except pick up my car when it was done. Great job guys, very happy customer! Check out Kraemer Collision if your vehicle is ever in an accident!! read more

UPDATE: i was in fact wrong on the time i arrived. I do believe I arrived around the time Joel is stating. I had gone to a shop just prior to Carstar and mistook the times of each arrival. With that being said, I stand by my review in all other aspects, as it is my experience of what happened. Regardless if I showed up at 4:40 (20 minutes before closing) or 4:59, it was within business hours and that is just basic customer service. In response to the rest of your review, Joel, I was told by every other shop that I called that I did not need an appointment for estimates. Your shop was the ONE shop i did not call ahead of time, because of my responses already received in regards to appointments for estimates. Insurance should have set that up, if you worked on appointments only. I had informed them that I would be going to your shop before closing time that day. Secondly, that is correct it was not mid-day sunshine when I arrived. If you thought it would affect your estimate- you could have asked me to make an appointment. Someone asked if I could come back the next day and I said I could not. No other attempt at rescheduling was made. Furthermore, I do not believe natural light affected the estimate as I went to yet another shop after I left Carstar and at that point it was in fact dark outside. The employee at the next shop made no mention of the darkness. He evaluated my car, spoke with me courteously, and provided me the digital estimate that night. I in no way, shape, or form am trying to "hurt your business". Again, I am writing of the experience and service I received. Which, in fact, is the point of this website. I wrote honestly, as I am an honest person. Lastly, I would like to note that I was contacted on my PERSONAL e-mail, given to the business/Joel for BUSINESS reasons, about this review. I asked that Joel not contact me personal e-mail again, as he has every right to respond to this review on yelp. He disregarded that request, and contacted me once more, trying to prove me wrong about my experience. Obviously a distasteful and unprofessional move. ORIGINAL REVIEW: I was involved in an accident in which I was NOT at-fault. The other driver has TERRIBLE insurance, which is another review in itself, and forced me to obtain a quote from CARSTAR Auto on Kramer, with whom they obviously have a contract with. Reluctantly, because I work in the Insurance Industry, I went in, as it was my only option. I knew from the way this small insurance company was operating, that they try their hardest to come out on top and not pay out properly. So, of course this company, CARSTAR, would operate in the same manner, as the saying goes, "Birds of a feather flock together." I arrived at 3:52pm (they close at 5) and I walked in to find at least 4 employees behind the desk, and EACH of them looked at me as if it was a complete shock that they had a customer. I did not receive a single greeting, other than a surprised, awkward and hesitant "hiiiiiii" from a woman whom I had clearly interrupted her story. . I explained that I was there for an estimate, at which point an employee peeked outside and said "its a little dark". It was not even dark at this time, in fact, I went to another auto shop AFTER (later in the day) this one for an estimate, and he did the estimate with no complaints. However, I digress. Joel took pictures of my car, took his notes, just as other estimates had transpired, but then proceeded to tell me that he would just do the estimate in the morning. Why? He was still open for another 45 minutes and quotes take TEN. Anyways, I had other shops to go to so I left. I have just received the quote and to ZERO surprise, it is 2 THOUSAND dollars LESS than the other quotes I have gotten. Good thing California STATE LAW is that I may choose my own repair shop. Rule of thumb for anyone- never go to a place that your insurance TELLS you to go to. There is a reason they refer you there. ALWAYS choose your own shop, it is your RIGHT. Needless to say, I obviously will not be using them. read more

This will be my collision auto body shop from now on. I was the first car in a three car collision and was rear-ended in the bumper. The impact felt heavy and my airbag light went on. We had some cosmetic damage to the bumper, but were concerned that the damage was more than we could see. My insurance recommended CARSTAR, and the reviews on yelp were good. So, I called to ask about the possible damages. Joel was honest and helpful. He had my car scanned and told me that I needed to take it to a dealer to get the light recalibrated. He gave me an estimate for the bumper, but also let me know that if I didn't fix it, it was ok. CARSTAR didn't charge me for the scan service. I picked up my car the same day with some instructions for the dealer the same day. I really appreciate their honesty and their service. Thanks CARSTAR. read more

just picked up my car and was pleased with the customer service. knowledge of the staff, quality of the work and the expeiate service. i would recommend Kraemer to all my friends and family. read more

Not only does it take them forever, but they are very bad at communication! My company work truck has been in the shop for some time now, and when I call they say it's gonna be done at a certain day, it never is. Finally after my 4 call to them they said it was gonna be done at 3 but they didn't have payment so I had my office over night a check to them in full on Friday by 3pm so that I could get my truck before they closed for the weekend. They never called to let me know they have payment so I call the at 330pm only to be told they have to now wait for payment to clear. This is ridiculous, we are at 10 million dollar company. Fine ok, I'll wait till Monday, STILL they did not call me no answer my phone calls! Needless to say I will never take my business back here again. Seeing how they cannot answer their phones I will have to go in there tomorrow (Tuesday) and personally find out what the heck is taking so long! So frustrating read more