Autozone is my go to brick and mortar auto parts store. I find their prices are competitive with…read morecompetitors and they almost always have what I need. I am a YouTube bandit when it comes to car repair. I have a hard time playing the exorbitant fees for repairs I can teach myself. This time I had a misfire on my 2016 Odyssey. When doing my inspection, there was a large hole in my air intake hose. I figured it was likely due to old spark plugs as well. I have been scared off from doing this because then engine compartment is so dang compressed. Dacian at this location was so helpful. He found the intake hose and suggested a few other parts, like getting a magnetic socket, instead of using one of the extending magnets that were in the tutorial videos. He made a few other suggestions and was just super kind and helpful! I can say the socket was a game changer! I am so grateful for the suggestion and the car is working great!

We were on our way to Santa Rosa when the engine light came on. We stopped to ensure our gas cap…read morewas on tight but unfortunately that didn't do the trick. We drove straight to Auto Zone on Guerneville Road. My husband went into the store and came out with Dacian, the associate who had a diagnostic tool. He plugged it into something on the driver's side and after a bit, they walked back into the store for the report. It showed that our voltage was low so they recommended we replace the battery. Dacian and my husband returned with a battery tester and it was inconclusive but it was recommended that we replace the battery since it was the original one. The manager mentioned that we needed a coding/programming machine after our battery had been replaced (for our car), so we needed to go somewhere who had that machine. Auto Zone did not have one on the premises but they would be happy to sell us a battery. Their prices are competitive. We thank Dacian for his expertise and patience. He is definitely a car enthusiast who knows cars by the responses he had for us. We are so appreciative of the knowledgeable staff here and the honesty for telling us that we needed one additional step after the battery was installed. We were delighted to hear that the engine light wasn't a bigger problem. Thank you Auto Zone! Located kitty-corner from the Chevron station.

This guy John who works there is really on it, he knew what I needed and had delivered to me In…read moreCalifornia in about 3-4 days, and I was very happy with the prices. The parts (air bags were in "like new" condition. You will not be disappointed if you use these guys.

From the owner: we offer pickup & Delivery serviceread more

I come here for BATT-TREES - drive up get in line, there's a very nice young woman named Tera…read morehustling and putting in all of the batteries. Tera is an Encyclopedia of battery information (remember when that made sense!?! Lol). I heard her say she replaced 50 batteries already today, personable. I got to hear about the hard life she experienced growing up. It was nice to have sort of a Conversation and Best Yet - NEW BATTREE MEANS - I can run the car for Hours without ever turning it on. jk.

Inters Battery refused to honor their warrant. I was told that I was returning an older battery…read morewith the wrong receipt. I was not able to get a replacemen. They told me my receipt was incorrect

I purchased Vogue Tires through the #TireRack. The tires arrived overnight, as described and ahead…read moreof delivery. I had been told by a different shop that they could install them. However upon making an appointment, they refused to do the job. I ended up calling #Firestone At Coddingtown Center. They are a recognized installation center. They took the car, did the job and an amazing amount of detail and respect for the car. I highly recommend.

Total disregarded for customer time and effort to get their on time for a schedule appointment made…read moreone week before. I made an appointment with Regi one week ago for a 4 wheel alignment since he was their top mechanic. I live in Novato, which is 35 miles south of Santa Rosa and jump on the hwy 101 @ 7am to be there for my 8 am pre- arrange appointment. As you all know Santa Rosa hwy101 is a parking lot at that time and I barely made it there at 8 am. The receptionist check me in and informed me Regi was going to be in at 9 am, since he wanted to attend his daughters graduation. I said OK and walked around sipping on my coffee and notice one mechanic working on a white van doing an alignment- more like glued to his cell phone. I thought it might be Regi- watching his daughters' graduation? Around 930 I inquired about when he would start to work on my car. The receptionist stated- "don't blame me I wasn't here yesterday!" say what? I am being nice, what with the attitude? Do you want another tech? OK how long? another 45 minutes. You mean the tech that has been working on that white van alignment since 8 am- glued to his cell phone- NO THANKS. WORK ETHICS no such thing with todays generation. Hey man it's my kids grad day- so what let my customer wait- you know what screw it- I'm taking the day off. It my wife's' BD, My son's BD It my XX fill in the blank.... Then Randy the manager calls after I called their customer service with nothing but EXCUSES! Like anuses- every one has one. Randy your the manager not their mommy. American Tires and Wheel Works treat their customers a lot better- I have been doing business with them since 2004- GO THERE!

I had a great experience with Local Heroes DMV Services in Santa Rosa. During my 30-minute lunch…read morebreak, I was able to transfer the title into my name and renew the tags on a truck I purchased through a private-party sale. My office is about a 15-minute round trip away, and I still made it back to work 2 minutes early. The $68 service fee was more than I would have paid at the DMV, but the convenience was absolutely worth it. I avoided the long lines, saved a lot of time, and received excellent customer service throughout the process. If your time is valuable and you want a hassle-free DMV experience, I highly recommend Local Heroes DMV Services.

They helped me in a pinch when I was in a bad spot. Thank you, I will happily use them again and…read morefully recommend

Cecilia is AMAZING! I'm a disabled veteran, and she arranged for her driver to deliver my new car…read morebattery.

So I don't know his name, but he is a middle-aged guy with a long gray ponytail and gray goatee…read more Well, he is awesome! He is very knowledgeable, helpful, and friendly! Everything I need in an auto parts salesman since I know didley about cars! So, thank you for all your help, whoever you are!

WCDs was recommended to me by a friend, and I'm glad I brought it to them for service and repair…read more I like the way that they do business. It was easy to make an appointment, and the work was completed in a timely manner. There communication via text was great...keeping me informed as to what was needed, and how much it would cost. I've brought my truck here a few times now, and I've been highly satisfied with the work and experience each time.

It is deeply disappointing that we feel compelled to write this review, especially given our…read morelong-standing and overwhelmingly positive experiences at West Coast Diesels' Sebastopol Road location. We've always appreciated the professionalism and expertise we've encountered there, and up until now, considered them our go-to diesel specialists. Let it be clear: this review is not a reflection of that team, but solely of the egregious experience we had at the Airway Drive location. From the very beginning, our dealings with the Airway Drive shop were marred by poor communication, extended delays, and a general air of disorganization that suggested either a lack of competence or a troubling disregard for customer service. Still, we remained patient--until the situation took a turn that was not only unprofessional, but wholly unacceptable. Upon arriving to retrieve our vehicle, I witnessed someone driving it toward the premises under the guise of a "test drive"--a process that should have been completed prior to our scheduled pick-up. More baffling was the bulky, black electric bicycle inexplicably loaded into the truck bed. Alarmed, I immediately rushed to the front office for answers. In the brief time it took me to walk in, the bike had vanished from the truck bed. When I confronted the staff, Jena informed me the truck had gone out for a final test drive and went to determine who had taken it. Moments later, Travis Coleman--co-owner of West Coast Diesels--came forward and casually admitted to using my vehicle to pick up a birthday gift for his son. His explanation? That it was "just a 7-mile" test drive, and "the truck runs great". As if the brevity of the distance somehow excused the gross violation of trust. Even more troubling was the fact that the odometer showed 33 miles had been added (from when it was dropped off)--well beyond what would be considered standard for any diagnostic test. One week = 33 miles Let's be clear: this was not a test drive. This was a co-owner of the business using a client's property for personal errands without permission, without disclosure, and without remorse. That Mr. Coleman felt entitled to use our vehicle as if it were his own--especially under the flimsy pretense of a family-related errand--is deeply unsettling and entirely unprofessional. It begs the question: if the ownership is comfortable doing this, what other ethical boundaries are being crossed behind closed doors? This incident alone is enough to erode any confidence in the shop's integrity. But unfortunately, it was not the only issue. Our vehicle sat in their care for a full week for what should have been a relatively routine repair. We received no proactive communication--every update had to be requested--and were met only with vague excuses about being "down technicians." While staffing challenges are understandable, poor planning and dismal communication are not. As a customer, it is not our job to chase down answers or accept delays without accountability. In light of this experience--especially the unauthorized use of our vehicle by a business owner--we will never be returning to the Airway Drive location of West Coast Diesels. If you value professionalism, honesty, and basic respect for your property, think twice before entrusting this shop with your vehicle. Disappointment doesn't begin to cover it. This was a complete failure in customer service, ethics, and leadership. Jake & Lucy