It was a dark and misty autumn night, and the warmth of the wall fire place invited us in from the cold. Unfortunately, the ambiance of the bar area was a lost just a few feet away in the over-lit dining area. The prerequisite long sushi counter along the back was uninviting given the four sushi chefs mulling around bored behind it.
Despite the fact that the place was almost empty, the friendly hostess tried to seat us in one of the worst tables--you know the ones by the terminal/water/cutlery stations. Hmmm. A pet peeve of mine. This one had the added issue of bright fluorescent outdoor lights glaring in the window.
The service started out well, our server taking the time to educate us about the unusual menu and make suggestions. My French 75 and hubby's martini were nice, though we were never offered another round.
KUU's menu reflects the growing popularity of unusual fusion-style tapas bites that are as small in size as they are big on taste and price. Though a bit less expensive than Kata Robata or Uchi, the portions seemed smaller too. Hubby's Tuna Tar Tar was a disappointment with a few kibbles of tuna floating in a sauce with sprinklings of golden raisons. Truly, if there was more than a tablespoon of tuna in the entire bowl I'd be surprised. After ordering the Butternut Squash Miso soup, I was disappointed to later be told they were out. Given the empty dining room, if made fresh that day, who had eaten it all?
Tasty was the teaspoon-sized foie gras over rice bites that arrived much later. Seared to buttery perfection, I could have eaten this all night though I'd prefer it over toast, or even alone, versus tied to a chunk of rice. I ordered two of these after the waiter warned it was small and knew we would be sharing. I also ordered one of the pork belly bites. Instead they wrongly reversed this and brought 2 pork belly and only one foie gras. I corrected this and they took back our plate to remove one of the porks and then brought back just the lone foie. Given their mistake, would it have been too expensive for them to just leave the mistaken extra bite of pork? No matter, the pork had the tensile texture of dehydrated fruit. Truly awful. We sent it back.
The waiter suggested we order something else which I took to mean the pork wasn't going to get any better. He suggested a Wagu ribeye bite which we requested medium rare. My Madai Izikura arrived which was a few tasty slices of yellow tail in a garlicky broth and scallions I think.
A long service gap resulted as we waited for our next course of Parmesan Uminaru, compliments of the friendly manager who had come by to chat. It was a very tasty dish of raw ocean trout in a tasty vinegar/garlic type broth sprinkled with a Jalapeño puree and topped with shaved parmesan cheese.
The Chili Prawn dish arrived with the 3 large shrimp served in full shell, head and all. Yuck! Who wants to decapitate and pick up and peel shrimp covered in sticky red chili glaze? Irritated by the lazy service issues, I felt the waiter should have warned us. No hot towels or wipes were offered after. I took a bite my hubby gallantly peeled for me, and it was rubbery and overcooked.
45 minutes in and I'm feeling the gin hit me with almost no food to offset it. Good thing they hadn't offered another round! There's no bread here to nibble away the looong wait. Another gap ended with the arrival of my Poseidon Role of tuna, salmon, yellowtale, cilantro flakes, topped with crunchy scallion chips and a mild (too mild) truffle yuzu vinaigrette. While very tasty, it needed some kind of sauce to compliment it as the typical soy was not a good companion.
When the Wagu ribeye bite finally arrived, the tablespoon-sized portion was 95% tough fat over rice. I tried to chew it in vain, finally spitting it out in a drink napkin and placing it back on the plate. The waiter arrived to ask us if we 'loved the fabulous ribeye?' When I told him, indeed no, he did not respond. It was like he had heard it all so often he now tuned it out. No apology at all. Irritated by his indifference throughout the night, we opted to skip desert though still a bit hungry.
All in all, if this restaurant hopes to jump beyond pretension to become a chain as they obviously do, the rough edges must be addressed. There is great promise here, but apathetic follow through. Even the manager never came back to our table to apologize, though the waiter brought us our check with the offending items removed.
The Blue Fish on Washington has much better service, food, pricing and ambiance and is still my favorite, followed by MichiRu. read more