Had a freak accident and ended up with what I thought was a bent rim. Took the bike in and the tech…read moresaid that it would be a couple hours. Turns out it out wasn't the rim, I'd knocked the brake pad out of alignment. Scott was great, fixed it fast, too! They've always been helpful and professional at the King Street location!

The Bike Shop is absolutely amazing. I rented a bike over the weekend and the staff was great and…read morethe rental process was very easy. I travel a lot and rent bikes all over the country. It's not easy to find rental road bikes, let alone carbon fiber models. The Specialized Tarmac I rented was the best rental bike I've ever rented. The only down side is that I fell in love with it and now I want to buy one! I will definitely rent from The Bike Shop any time I'm in Honolulu!

YES! YES! YES!! This place!! Let's just say I've had…read moreterrible customer service from another very popular bike shop in Waipio. Zero callbacks or updates on my repairs and parts that I'm waiting on. Not these guys! OMG! I brought my bike in with a part to install. I had to order the part myself because the other shop never called me to let me know that it was back ordered until September and I had a look somewhere else. I found that out by calling the manufacturer myself. I dropped this off and they told me it would take 72 hours to repair and they called me back in 24 hours and said it was done! Excellent service and excellent customer service. Skip the other bike shop that may have a big name and multiple locations. This is where customer service lives!

CUSTOMER SERVICE!!! I popped into the store looking for a…read morespecialized rockhopper. I met with the friendliest sales person I have ever met. COLE! His youthful appearance & his willingness to help answer my long list of questions was so delightful!l I would have bought a bike right on the spot but unfortunately they don't sell that brand. He showed me some other options encouraging me to try but I am loyal to the brand I've loved for so many years. Cole would be the only reason I would buy anything in that store because he was so helpful & kind- like he really wanted me to find what I was looking for. THANK YOU TO COLE! For future customers, ask for him- he is just wonderful :)

I've been a customer of McCully Bicycle & Sporting Goods for many years, and they continue to go…read moreabove and beyond. I was in need of a specific bike part, but heavy traffic made me late. Despite already being past closing time, Atwood graciously waited for me to arrive so I could pick it up. A big thank you to owner Ryan for being so accommodating. The customer service and genuine care you receive from this family-owned business is second to none. Nothing but great experiences over the years. Highly recommend supporting this local business! You guys rock!

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to…read moreBIKEFACTORY to see if they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!! Thank you Matt & Atwood so much! You are amazing!!!

Originally went to waipio location to try on helmets. None fit me so they checked their king st…read morelocation and there was actually one ! Coming from waialua it was a bit of a drive but thankfully it was there when we went the next day. Vance was very helpful in helping us. Lots of parking and we got there when no one was there just before a handful of other customers walked in as we were about to walk out.

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to see…read moreif they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!!

The owner Henry is super helpful. He filled me in on many different details of electric scooters…read moreand recommended varieties that best suited my use case. He also was able to fix my E-scooter for a reasonable price, it's very cost effective. Excellent service and product knowledge, wonderful products, and most important good price! Highly recommended if you are looking for an electric scooter.

Bought a Revi Cheetah from the shop, no problems yet. - Got…read moreinto an accident, took bike back, bent forks and a bent axel. - Insurance paid me $1,050 which I paid him for repairs. - I got upgraded forks and ok'd the repairs. - He DIDN'T repair the bent axel and instead told me I needed a whole new assembly. $1,050 got me upgraded shocks ($480) and "labor". $1,050 and that got me new shocks put on and fenders held on by ZIP TIES. - Went to an actual repair shop (McCully Bike, Sporting and Repair, highly recommended) and in 15 seconds he identified the bent axel and gave me a quote that sure as hell wasn't the price of a new assembly. Stay away from this guy for repairs... Sales 10/10 Repair -1/10

Good customer service. Knowledgeable and quick with bike repairs. Highly recommend their services.read more

Great service and easy process to rent bikes. Will be back. Bikes were well maintained.read more

I'm not one to come on yelp to give bad reviews, but this was just a terrible experience. Sorry…read moreabout it. Bike factory has the worst customer service and on top of that Stacyc is rip offs! Long story short, but we bought 4 brand new Stacyc bikes for my children for Christmas, go to plug in the batteries to charge my son's 18 inch bike which cost me mind you $1800. The battery was not working. So I couldn't even give my son his Christmas gift on Christmas because the battery was not charging. I had to wait for after Christmas until they opened the following day to go and replace the battery and they still wanted me to place it under warranty, which that would've taken weeks to get replaced and if I hadn't give. my opinion on it that I just bought the bike. This is not my fault that the battery does not work and I want a battery today. They are responsible for checking to make sure the battery and bike is working when we leave out the door cause they do have a policy once you buy the bike and leave the store. It is nonrefundable. So I said I will not leave without a brand new battery for my son's brand new bike that was supposed to be a Christmas gift so that was already terrible news to my son! Then my daughter's smaller 12 inch bike. They ride it through the dirt got some mud on it and it started to smoke and then they wanna claim that the mud had ruined the motor which I highly doubt it because the mud was just on the frame and the tires, but because of the mud on the bike, they wanna claim the mud has ruined the motor and want me to pay out-of-pocket which I had just purchased the bike for Christmas and it was still technically under the 90 day warranty! But they called and said it's not covered, right on Stacyc! Will never be buying that brand of bike probably any brand of Bike from Bike factory again! ! !

Guess who still hasn't gotten a phone call to update me on the status of the part they're supposed…read moreto be ordering for me? Thank goodness I took it upon myself to contact Trek and speak with them directly. They told me the part I needed wouldn't be available until September. This bike shop told me the part would take 2-3 weeks to come in. That was almost 2 months ago. The kicker is I told them I was moving in about 2.5 months and I needed to get the bike fixed before I shipped it. Well that day has come and gone and still no call to update me. Complete waste of time going there unless you want to spend a couple grand on an illegal e-bike.

I was having trouble changing my bike pedals, so I called several bike shops, but every place I…read moretried had busy phone lines. When I called Kapolei Bikefactory, Franco answered right away and told me I could bring in my bike and pedals as a walk-in. He assured me they could help and even change them the same day at no charge. When I arrived, the team got to work immediately and had everything swapped out in no time. Everyone was friendly and incredibly helpful throughout the process. Outstanding customer service from start to finish. I'll definitely be returning for future bike needs and highly recommend them to anyone looking for a reliable local bike shop.

Getting my Super73 RX inner tube replaced and back on the road. I called and asked if they would…read morehappen to have any spare parts for it and they had it in stock. Fast, easy and knowledgeable employees.