I had to find a lamp for my grandma and I had to find it pronto. I started on the internet perusing the Lamps Plus website and got an idea as to what I might find at the store. Later on in the day I drove down to this particular Lamps Plus and it didn't take me long to locate the lamp in question. After finding my lamp I went in search of a salesperson to help me. I indicated that I wanted the lamp and the salesperson went to the back to find it and brought it to the counter. So far so good right? I then asked him to open it up and try it beforehand just to make sure that it works. Then I asked if he could put the lamp together for me. He stares at me and then re-iterated what I asked him to which I replied YES. He then muttered audibly "it isn't store policy but we're not busy so ..... " -- I thought it was a sarcastic and very unnecessary remark but I said 'thank you" since he was going to help me put the lamp together. Well.... after a few questions from the guy: 'oh you're gonna bring this in your car, are you SURE you want to do that as it is fragile .... blah blah blah blah". I could see that he really didn't want to do this, so I said fine, don't worry about it. I just felt like the tone of voice, the sarcasm, the obvious superficial demeanor was really off-putting. There is no need for the arrogant attitude! Thank god I'm not always in the market for lamps so I doubt I'll return anytime soon. If you're not in a hurry, shop on line. I think they have a lot of lamps in stock but even so, there isn't anything super unique. 3 stars for the store itself and one star off for the customer service. read more

My favorite place to buy lighting! Not only do they have a huge selection in store, but also online. the prices are great for the quality you are getting, much more affordable than all other independent lighting stores and much more unique than all the chain stores. Service was wonderful, very helpful, we found just what we were looking for, they also offer 10% off when you get their store card as well as having half off sales most of the time, worth a stop! read more

I don't like to go crazy with the whole Yelping of retail, grocery store and gas stations thing but I'll make the rare exception due to the great experience I had at Lamps Plus today. We're doing a gut/remodel of our master bath (nightmare!) and needed some sconce lighting STAT to finish things off. I've been to The Great Indoors and Restoration Hardware and just couldn't find exactly what I needed. Nor did I want to pay their bloated prices. So as a last ditch attempt I hit Lamps Plus this morning and was blown away by their huge selection as well as a lot of really modern and contemporary pieces. The only reason that it was so hard to decide was because they had SO much inventory. They had a few of the exact same fixtures as Restoration Hardware at about 1/2 to 2/3 the price. I saved around $300 on the two pieces I purchased. Nice. Even with quite a few salespeople the store was pretty busy. Fortunately I have just a little bit of patience and was helped out fast enough. Sales guy Shawn was a great help and I will most definitely bring my business here in the future. read more

Thank you Mark for providing help fixing the lamp we bought from your store. I understand your store has a repair shop around the corner from your location which we will take it to for any major problems (don't anticipate any now that we have the tool we were missing when we bought it a few years ago). Your positive energy creates an atmosphere that your store could have used when we came in yesterday! (I know it was crazy busy.) Thank you for your excellent customer service and thank you to the fine gentlemen that took part in helping me get out the door happy! We look forward to coming back to purchase another lamp very soon! read more

The selection is great, the staff try their very best, however it's not them it's the CEO and his cronies that's to blame: They have no idea what their staff are trying to work with in terms of old computers and a ridiculous unworkable program. The sales lady helping me had a terrible time,she was trying to enter my information into the system and the mouse was totally out of sync with the curser, she asked if I could try and maybe I would be more successful and faster........ nope it was virtually impossible to use that computer and mouse. It was clear she was starting to get frustrated which I could clearly understand ( my husband had already walked out of the store from sheer frustration ) it took 35 mins to complete the task of entering my name address phone number and email. Then we had to move to a different computer supposedly faster and better so she could order the fixtures online. All went well until she hit" enter" to submit my order. " Error" came across the top, but there was no error everything was correct, she asked for help from another sales person they couldn't see any error. So she was advised to call the help desk, they found no error, apparently this happens multiple times per day. They found no error and it showed the order went through. UGH We were in that store for nearly 2 hours most of the time spent at the desk trying to place an order. So only go if you have hours to waste. Companies need to make sure the staff have the right tools to do their jobs. Too many brick and mortar stores are closing and it's sad. Linda read more

This review comes after having visited the store twice. People should expect weekends are unusually busy and if you expect a store to have a salesperson on hand to answer your questions right away, you're smoking dope. Expect to wait a few minutes, which we did. On the other hand, we did appreciate the hands-off approach. I think the salespeople were rather intuitive and always knew when we were ready to ask them questions. So when we did manage to snag a salesperson, we found them to be quite informative and helpful. Our first trip was a scouting mission but we expected our second trip to culminate in a major purchase after we asked a few more questions. As we walked in the 2nd visit, I was a little anxious because the place seemed SUPER busy. But we played it cool and walked around to locate what we wanted and also find some things we had seen on their website. Soon enough, Jesse found us and took us under his wing. We told him what we wanted, our budget and waited for his feedback. It turns out he didn't think the dining room light we wanted would be bright enough - he was probably right. We gave him a few more details and off he went. We started off a little slowly with him thinking or getting discouraged but finally, he turned us onto another style of lights we never thought about. He stayed within our budget so ultimately, it was hubby and I who exceeded our budget voluntarily. Jesse was patient and led us all around the store, refusing to give up. In the end, hubby and I got a dining room light, an entryway light, a chandelier for the stairs and a floor lamp that we totally loved. They've definitely got a great selection and knowledgeable sales people. But if you want immediate service, I would recommend going on a weekday. Lamps Plus will definitely be our go-to resource for lights! read more

Kayla assisted me the other evening when i came into the store to purchase a lamp shade. She was wonderful helping me to purchase just the right one! I had brought my lamp with me which helped! Thank u Kayla for great customer service! I know where to go for all future lamp purchases Lamps plus ! read more

Lamps Plus - Thank u Kayla - Home Decor Near Me - Laguna Hills, California

I came to Lamps Plus a couple of days ago to help my mom shop for a chandelier for her living room. As soon as I walked in, I was greeted by a cheerful employee who offered to help me find what it is that I was looking for. Since my mom hadn't arrived yet and I wasn't sure of what she was looking for, I told him I'd have to get back to him. Lamps Plus is one of the few stores I have been in where the salespeople don't hound you and if you tell them you want to just look around, they will let you do that. Later on my mom arrived and she picked out a handful of models to decide between. After making a decision, I decided to find the salesperson who greeted me this morning so that he could ring up my order. Unfortunately I don't remember his name. However, since he was with another customer at the moment, he asked another salesperson named Lee to help us out. Lee offered to show my mom another option she hadn't thought of as well as check the inventory to make sure the one my mom wanted was actually in stock. Upon finding out he didn't have anymore, he made arrangements with us to order the lamp from another shop and have it delivered on friday. He also discussed the types of bulbs that are used and mentioned that they had them in stock or we could get them wherever we normally bought our bulbs. Finally, he told us about the free program they offer to extend the warranty by a year (also free), send us an electronic receipt and the programs other benefits. If these guys worked on commission, I never would have known it. They were friendly, knowledgeable, professional, and there was absolutely no upsell or hounding. I honestly had never thought of visiting these guys before for the ceiling fans I am shopping for but this experience has made me rethink where I am going to shop at. This sale was refreshing for me. I even asked them about some home automation stuff I was looking for and even though they don't carry the products, they gave me very good recommendations about companies who made what I was looking for and even general costs to get me going. I highly recommend these guys! :-) read more

Stopped in at Lamps Plus this morn and was happily surprised that they open at 9 a.m. - at least during the week they do...I dont know about the weekends, but was glad they were already open when I pulled up at 9:50 a.m... Robert Zuako happily assisted me with a finial issue and I was in/out in 5 minutes - it was great! read more

Chandelier shades. I was obsessed with finding the perfect chandelier shades for my new - you guessed it - chandelier. I scoured big box stores and ransacked the Internet until I found the cutest little black and white-striped shades. Thank you, Lamps Plus. Since patience is not one of my virtues, I jetted over to their Laguna Hills location instead of purchasing them online. I was greeted by many smiles and "hello's," and really taken aback by their huge selection of gorgeous chandeliers. I quickly spotted the coveted chandelier shades from online, and bought the five they had on display. After a good 5-minute wait, I was finally rung up and sent on my merry way. While home, I took a look at my receipt and noticed I was charged $12.99 for my $9.99 shade (per the sticker). I called them up and spoke with the guy who overcharged me; he said I needed to come in to get reimbursed, and then quickly hung up. Um, ok. A week later, I went back in. The gentleman who helped me on this visit was really apologetic (we even shared food poisioning stories); he said I didn't need to come back in to get reimbursed, but because I did, he took another $1 off each of the shades. Score! This place has some really great finds at decent prices. Just have some patience - it will pay off. read more

Lamps Plus - Chandelier shades purchased at Lamps Plus - so cute! - Home Decor Near Me - Laguna Hills, California

I returned a light yesterday to the Laguna Hills store. The manager and staff were very helpful, got me fixed up right away with no muss, no fuss. My replacement just arrived today. I wanted to acknowledge Clark Sumner and the manager for providing great customer service. I don't see that very often these days. The team at this store is top notch! read more

Vic is the man making it simple your help literally you lit up my day Thank you, Jesse was good to ask Vic I love team work, it worked a simple light for my hood read more

Lamps Plus - Vic helped me get a light when Whirlpool wouldn't help, due to me putting papers away and me not being unable to lift box - Home Decor Near Me - Laguna Hills, California

I really hate to leave poor reviews but I've now been into this store twice and the customer service is nonexistent. The first time I thought it was fluke, so I tried again this evening. Again, not one person even acknowledged my existence after looking around for over ten minutes. However, I did notice that the lady who was ordering an $1800.00 chandelier had no problem getting someone to help her. I will give 2 stars for a great selection of lighting. Too bad their customer service stinks, because I found a really nice light fixture that I would have loved to purchase. read more

Mark, the store manager was so helpful! We had ordered something online and it was damaged. Due to COVID, it wasn't easy to deal with so I brought into the store asking for assistance. Mark was so great! He took care if everything and made the exchange painless! Great customer service for this store! All the employees were very engaging as well! read more

Great service and knowledgeable staff. We shopped here for under-cabinet lighting and the guidance was great. Lights looks and function perfect. read more

Over a year ago, we made a purchase from Lamps Plus, Laguna Hills. A small fastener for a globe was misplaced. Since much time had passed, when I called the company's customer service department, I expected to pay for the replacement piece. Mark L. was the representative who helped me. He was very pleasant and enthusiastic about replacing the part, at no cost to me. The replacement part arrived very quickly. Mark is a great representative of Lamps Plus! His professionalism confirmed that we should chose Lamps Plus for future purchases. Thank you, Mark! read more

We had a wonderful experience with multiple employees last week and I really wanted to give them a shout out. We went into the store to buy some new fans for the bedrooms in our home, as well as, an outdoor hanging light. We were greeted by multiple employees and were assisted by a very nice gentleman(I really wish I could remember his name). We had already scheduled the electrician to come to our home to install the new fans and new outside light fixture but unfortunately the outside light fixture that we wanted to purchase was not available in store and it needed to be shipped but it would take 3 days to arrive. The wonderful employee who was helping us went to bat for us and asked his manager if it would be okay for us to take the display light fixture since we needed it for the following day. The manager agreed. Even though that is something they normally would not do. Both the manager and wonderful employee helped us load the items into the car and made our experience more than excellent. When we first came in, we had a lot of questions about fans and the employee was able to talk to us about all different types and he even pulled up photos on the computer for us to see. He made sure we were getting exactly what we wanted. We definitely recommend coming to lamps plus to get good products and to talk to people who are knowledgeable about lights and fans. Thank you again to the amazing staff! read more

Lamps plus has the best selection of lighting in our area. We were in the market for a new front porch wall light and found one. However the reason for three stars is because of the customer service we received. The salesperson told us we would receive the light the following day shipped from the warehouse. However we got an email the next day saying it would be a week. We didn't mind the wait, it was just being lied to by the salesperson. We would definitely purchase from lamps plus again but not from that particular salesperson. read more

HORRIBLE CUSTOMER SERVICE My husband and I entered the store ready to spend money on several lamps. After being ignored for 15 mins by several store personnel, we decided to leave. As we were almost out of the door, a woman finally asked if we needed help. We said "it's too late now". In which she really replied "really?". We walked out and noticed she walked out as well to see what car we were driving. read more

Our Lamp Plus Experience When my husband and I visited the Lamp Plus Laguna Hills store We had a vague idea what we were looking for To our surprise and delight, there were options galore A tulip design kitchen fixture was our first instinctive choice It floated like a Japanese lantern and gave light from every viewpoint We felt confident it was perfect and would not disappoint Next on our list was a chandelier for our entryway An important decision since we would see it every day We wanted something distinctive, definitely not passe The traditional choice was elegant, classic, and refined But then we spotted a fixture with a more contemporary design The Lamp Plus staff was patient, "please take your time." ' We took advantage of their sale and made a definitive decision When the fixtures arrived at our home They were more exquisite than we envisioned Lamp Plus has a vast array of timeless, interesting selections The knowledgeable staff answered our queries with details and attention Thank you Lamp Plus for exceeding our expectations Patricia and Alex Solik read more

This place is more like 'Lamps with no service'! When you first walk in there is an overwhelming amount of lamps, which is great for choices so that is why they get a two star for selection. However, the sales folks were not into sales at all. I don't like pushy salespeople but these guys were not even pushing a lamp off the shelf. I went through three people and asked for help - one just pointed to where I could find lamp shades, another redirected me to another lamp store to find a white lamp shade and the other disappeared. The sales folks are not motivated at all and have no idea about the products in the store. read more

We've been doing many upgrades to our home and now exclusively working with Mo Kamal, who provides great and friendly service. Lampsplus have a great selection of lights, provide quick lead times and overall good value. Highly recommend Mo and the Lampsplus team. read more

We've recently moved into a new home that needed to be furnished, and Lamps Plus was like a glam lighting dream! I did tons of online shopping and price comparisons of different lights and stores, but the designs they carry here are unique and well-crafted. They carry such a large selection in stores and online (sign up online w/ your email to get a coupon and offers), that it's easy to get overwhelmed if you don't know what you're looking for. Luckily, they have beautiful furniture and decor to rest and take a break on (boyfriends beware, mine was overwhelmed and sat in the couch the entire time I was gawking at all the lights). This is the perfect place to go for inspiration, and all your lighting needs (different budgets and price points). I purchased 2 crystal pendant lights from Amazon (my cheap asian frugal side), and had to return them since they weren't well-constructed or bright enough. I found lights I loved online (which I had a coupon code for), and called in-store to see if they would honor the code in-store, since I'd rather pick the lights up sooner than wait for them to ship. Vinnie is the best!! They ended up only having one in the back, and one on display - so I purchased the one in the back and had them ship the second pendant light to me. I'm SOOOO in love with my kitchen island all thanks to these lights. Come see Vinnie for all your lighting needs - he's the sweetest and most helpful! read more

Clark was very helpful and professional. Not only did he help make this sale quick and efficient but he got us the exact model we wanted and even took the time to later add the sale points to the lamps plus account that we had forgotten to mention initially. **Note for yelp users** we were able to check-in and get some bonus bulbs, so don't forget to do that. Overall this is a great store with almost any light lamps or fixture you could ever want, if you need to get a lamp they're going to have what you would almost certainly want.. read more

I really like their customer service. I have some questions regarding a light I was going to buy. The customer service team is super knowledgeable and provided me a lot of information and recommend me the right light above the tub. read more

Buyer Beware! There is NO SERVICE after the sale. It's no wonder that employee turnover is so high. Never again. read more

Came to buy a lamp that we wanted but were not able to purchase it because there was no one available to help us with our order as they were all busy tending to other customers. When my wife spoke to a representative, she was very curt in her response, telling my wife to just go up to the 'front' and wait for someone. Once at 'the front', she still did not receive any help not acknowledgment. My experience was a bit more harsh. I saw a rep in passing and approached her. Before I was even able to get a word out, she lifted her finger at me and gestured that she was busy. That is no way to treat anyone! Take 15 seconds to make a customer feel welcomed and a priority because the customer contributes to your paycheck! If you want service, this is not the place for it. We will take our business elsewhere since our money is no good here. We ended up at Home Depot. Similar lamp at 1/2 the cost and 10x the customer service. read more

Customer service here is not that great. Walked into the store and was not greeted by any employees actually employees walked right past me and didn't ask if I needed assistance with anything and continuously ignored me. I ended up purchasing two lamps and the store manager also wasn't very friendly. I will never visit this store again because I felt like my business was not wanted and after purchasing over 500 worth of items I still wasn't treated as a valued customer. Needless to say spend your money at Jeromes furniture next door the store manager is very nice and will at least act like your a valued customer. read more

Had to come in here for some in stock vanity lighting. The salesperson was on it knowing that I needed to hurry and got me to pick out my lighting and lightbulbs perfect for my bathroom. Even though I was in a hurry I really do love the light fixture. Great place and prices the same or less than Home Depot but a lot more variety. read more

I gave this place 3 stars because they at least are fast to take your order. Their problem is....they lie! The salesmen lie, their manager lies...it's in the air. They spend half their time telling you what they are going to do and the other half telling you why they DIDN'T do it. They can be trusted only as far as you can throw them. If they have the item in-stock, great. If they don't....then run! They will tell you whatever you want to hear to close the sale, then leave you hanging. Much easier to buy online than to deal with these snakes! read more

Best thing about Lamp's Plus I found out is that you can have any of their products available on the Internet shipped to a store where you can examine it and change your mind on the spot if it isn't to your liking. Doing so also means you don't have to pay any shipping. SWEET! We ordered an Asian themed end table and a 5 foot tall lamp. Upon taking the pieces home, the lamp was broken and they replaced it for us no questions asked. The only thing I hate about it, is that it is SO crowded and even with all of the employees everyone seems rushed. But the service was still good. read more

We were trying to size lampshades and finally a sales person asked if needed any help. Once Cherie Nicole arrived, we found her to be very helpful and we left, very satisfied, with 5 lampshades. I would have given 5 stars except for the long wait until a salesperson came to help us. We will return for our lamp needs, in the future. read more

Super knowledgeable and helpful. Took the time to answer questions about my existing fan today. Will be sure to do more business with them. All star team. read more

This store has the nicest employees. You don't see that any more in stores. Their so nice and spend all the time you need helping you. Highly recommend this store. 5* read more

Got a tell you - customer service is where it's at! I built my house 10 years ago and bought most of my ceiling fans at Lamps Plus in Laguna Hills. Selections were good and they had a lot of help there - this place gets busy! Recently I had to try to fix one of my fans and Mark Barbey went above and beyond the warranty to solve my problem. I cannot tell you how impressed I was with how you stood behind your Lamps Plus brand - thank you!!! read more

Big shout out to CLARK! my husband and I have been upgrading everything in our home and luckily we came across this gem if a place! We are big bargain shoppers and let me tell you, this place is great on prices and Clark is just wonderful! We have bought several chandeliers and lights from him. He is very helpful and honest. (Not commission driven like some sales associates) Good luck :) read more

Nice selection, good prices. Bad service though the staff is quite large - our particular salesguy wasn't interested in helping us very much. What a shame - get your act together Lamps Plus - there is potential. read more

Lamps plus ended our never ending Amazon search for a floor lamp by finding a great lamp on sale with two bulbs and a sleek design. The store had an enormous selection and freindly staff. read more

My name is Elaine  and I have never written  a note of appreciation for excellent service before, but I feel compelled to do so now for the the extraordinary help I am receiving from Sally and Vahid at this Lamps Plus. I have the daunting task of selecting three lighting fixtures to update our home while staying within the parameters of the style of existing furniture and keeping within a defined budget. I started working with Sally who has the patience and the vision to steer me towards the appropriate aesthetic that pleases me and works for the house. She is so pleasant and easy to work with, and although she has already spent hours with me she always makes me feel as if this is her pleasure and I am her only client. When we had some questions she was happy to seek the second opinion of her manager, Vahid, who was also wonderful. He is so knowledgeable about proportion details and the store's merchandise, and also goes beyond the call of duty to help. Lamps Plus should  be so proud  to have these caring people in their employ. Both of these individuals are making a difficult task for me seem enjoyable. Thank you Lamps Plus. Thank You Sally Thank you Vahid Elaine read more

I have worked with Mark Barbey at Lamps Plus a few times over the years. He gives exceptional service and has made recommendations based off getting to know my preference. He was able to order me some awesome in ground light fixtures that weren't shown in store. Between the great selection, reasonable prices, and great service he gives I would highly recommend them for your lighting needs. I have also had installation services performed through lamps plus as well. Got an outdoor fan installed under a stucco balcony. The crew they sent was on time and courteous. They did a beautiful job installing everything wires concealed instead of exterior conduit. The pricing was very affordable too! I hope the team at this location gets some recognition for the hard work and attentive service. read more