Car Buying done at this Location was some surprise...Went in for a Used Car Trade~Out that was…read moreabout a equal wash, Unfortunately the car I was after went home with someone else, Soo Eddie the Online Car Guru made some Magic Happen showed me a Beautiful New (Used) car that was a little more than my Beautiful Old trade~in and the Magic came in the finance deal including Extended Warranty attached, Soo Awesome New (used) car with protection, In and out within a couple hours time... Just how I like to complete my car purchase events, One and Done, then Start Down the Road. Had a minor issue later to go through Service and that too was Run with Great Professional Air and Completed with me and my car in Mind!! Sweet Dealership and Good People Running things soo you don't have to work Hard to end up rolling sweetly down the Road, In Henderson ~ Of Course!! Sorry no Pictures...

If YELP allowed zero stars this would be a zero star review!…read more My previous review still stands about my initial experience with Amber. This update is how she ghosted me after I referred my parents and I followed up on my referral fee! After purchasing my car, she informed me of a referral program where I would receive $150 if someone I referred purchased a car. I would have referred her even if I didn't receive $150 but since she mentioned the program, I believe they should keep their word. After a couple weeks, I asked Amber for an update and she said she would follow up. She suggested that I personally pick up the check so it wouldn't get lost in the mail. Another week goes by and I was in the area and I went in and she had me sign a W9 form. I followed up again and she said she was on vacation. I followed up again and she just didn't reply. I waited a couple more weeks and I called the dealership and was led to leave voice messages with NO REPLY! I sent an inquiry online and was told to call the dealership which I've already done with NO REPLY. I drove over there 3 weeks ago and spoke to someone in person and they had me complete ANOTHER W9 and told me they logged a message for Amber's manager to contact me and it's been 3 weeks and I still haven't heard from them! Seriously, don't make promises you can't keep! My referral purchased a car in March and we're now going into July! I have been more than patient!

Updated!! I want to thank Rod and his team for a great…read moreexperience. I worked with Rod for about a month before buying. He was patient and we worked together and struck a deal. I flew in and was there about an hour and a half and on the road. I would definitely buy from Mercedes of Henderson again. Thanks Mark T.

I love getting our car serviced here! Erik Rudd is our service advisor and he always works with us…read moreto get the service we need and the discounts we can have and then some! John is also very kind and solicitous with smiling offers of water and seats inside (esp appreciated in this heat!) and even quick profession drawings! You have a Benz? Come here for service. No Benz? Come and buy one here!

Wow Miles has been my day one for all my Audi needs for such a long while but without skipping a…read morebeat he comes through every time!!! Even now!!! Coolant light came on and without and heads up or appointment immediately attentive and accommodating so on my way already inside fifteen minutes!!! Thank Miles as always!!! Highly recommended and super appreciated!!!

My husband and I had no intentions of buying an Audi when we went car shopping…read more I test drove the 2 cars we researched at CARMAX. While we walked the lot I really liked the look of the Q3. So I asked to test drive that one as well. While I was test driving the another car, the Audi was sold. So my husband decided to find one to test drive at Audi & as he was researching he noticed that the prices and miles were considerably better than the one I was looking at in CarMax. So we decided to check out & at the very least we'd come back & get 1 of the 2 we test drove. When we arrived we were greeted by Mark. We were very specific about what we wanted and made it clear that we not only wanted to stay in budget but we needed him to take the lease off my hands because it expired in 60 days. He said "I can get it done, follow me!" We did & I got a beautiful Q3. Izzy in finance was awesome & since my husband & I were in a time crunch, Isaiah met with me the next day to discuss benefits & features. After everything was said and done I received an email setting me up for 1st 10,000 mile service appt next year. Well done Audi team.

Went in to get a vehicle and was helped by Khy. It was truly an amazing experience, it was fast and…read moresweet. Why helped me get a great value for my trade in and find the perfect car for me and my family. Id recommend this place to anyone looking for great service!!!!

great experience working with Brandon! he was very helpful at making the process smooth and easy.read more

Service department…read more I was pretty hesitant about coming back here for service, but I'm so glad I did. Victoria completely changed my experience. She was kind, patient, and made sure I understood everything without ever making me feel uncomfortable or talked down to. It really meant a lot. Also, Peter runs a department with clear integrity, which is hard to find these days. I truly appreciated the honesty and professionalism. Thank you both for turning a stressful situation into a positive one! I'll be back, but hopefully not too soon

Wow! And not in a good way, I don't even know where to begin…read more. This happened last year, the day after Xmas as I was shopping for Kia EV6 GT. My original plan was to purchase a used one but if I can find a deal on a new one, why not right? I saw Kia was doing 0% APR and was hoping the deal is good for the EV6 GT. They also have 10k cash back incentive but doesn't seem to be able to combine both 0% and 10k off. (yeah I know wishful thinking) Now I've already did my homework and got another quote (out of state dealer) with the EXACT same vehicle (same color everything) so I'm comparing apples and apples here. The quote I got was at $894/mo for 72 months for a NEW 2025 Kia EV6 GT in matte blue (not my 1st color choice) The ONLY difference is Towbin decided to add almost $6,200 worth of dealer add-ons, stuff you don't really need or can get it cheaper $3,995 for Desert Protection Package - No thank you! I can get my own tint for a lot less $695 for Red Alert Braking, if you really want this, you can DIY with a $20 LED bulb.. $995 for Polysteel - Don't need $495 for GPS Locator - They're joking here right? The vehicle COMES with GPS tracking, it's called Kia Access. They also wanted $20 for SMOG fee.. yes for an Electric Vehicle! On the day of my appointment, Jesus is the guy I'm booked with. He is actually the saving grace in this review. He seems fairly new to the biz, and was already waiting for me by the vehicle. Jesus is very friendly, chill and cool (unlike 99% of the sales folks) He also knows a lot about the vehicle (or he memorized the brochure) Either way, he did his homework and it shows. We took a quick test drive together and yes I can see myself driving this on a daily. Here's the part that went sour, he called backup (yes your traditional sales guy with the phony smile pretending to be your best friend) To make this short, we went back and forth a few times, I believe the initial offer was over $1200/mo for 72months!! Like really? I wasn't having it and already told them what I'm willing to consider ($900/mo for 72 months) He comes back telling me "Am I ready to hit the bong?" He made it sound like he came down to $900/mo then I looked and it was $950/mo.. then he made this comment that really ticked me off.. something about "ONLY extra $50/mo" Yes if it's truly 50 bucks I'm all for it, but x 72 that's $3,600!! Yup that's when I started to walk away, the guy actually chased me down even as I was backing up. I received numerous text and calls later asking me to come back they are willing to deal. (yeah not happening) And guess what? Just checked their website the vehicle is STILL sitting in their lot. No surprise there!

I had an outstanding experience at Chapman Chrysler Jeep! From start to finish, the entire process…read morewas straightforward and stress-free. My saleswoman, Vanessa, was absolutely awesome. She was knowledgeable, friendly, and genuinely cared about helping me find the right vehicle without any pressure. She answered all of my questions and made sure I was comfortable every step of the way. A huge thank you to the sales manager, Sal, as well. He gave me the bottom line up front, was honest and transparent, and never tried to haggle me to death like so many other dealerships do. He also offered me a fair trade-in value for my car, which I really appreciated. His straightforward approach made the entire buying process easy and enjoyable. If you're looking for a dealership that values honesty, professionalism, fair deals, and excellent customer service, I highly recommend Chapman Chrysler Jeep. I'll definitely be back for my next vehicle!

Wanted to take the time to recognize Melissa Kerman at service…read more My girlfriend needed to get an aftermarket bumper on her truck (2023 Gladiator) installed; she managed to take off the original but couldn't put the new one on since it was too heavy for her to do herself; I brought it to my personal mechanic He did the work and changed out fluids per my request however he mentioned that the oil housing/cooler was leaking. He was going to replace it for a small fee but her truck still had a balance of 11k miles left on powetrain. We brought it here; in case they didn't find anything wrong the diagnostic was going to cost around $300; sure enough Melissa and her team found -axel leak -valve cover leak -oil cooler leak I was FLOORED; my girlfriend heavily relies on her truck for work; if she never gave it to me to get it fixed, she would have been without warranty and still needing the repair! Melissa is nothing short of an Angel and we need more people like her in the car buying industry in general; I worked for CarMax so I am familiar with business practices. I decided to throw in an alignment and wheel balance and rotate just to add services to the bill even though she made sure to get me an uber and a rental when the repair was holding out on the valve gasket. When my girlfriend got the truck back she said that she drives even better than when she first got it! Recommendation; get a MOPAR (Granger/Ziegler ) certified warranty on your Jeep Chrysler vehicle; it's got a reputation for repairs; also bring your vehicle to Chapman Jeep and say hey to Melissa. Her team will tell you exactly what needs to be done to get it back to showroom condition ready to take you wherever you find adventure!

What a easy Buying experience at Ford country- sales and customer care were fantastic. My husband…read moreand I were very pleased with the overall Buying experience and follow up. Thank u! Greils!

What a joke. About six months ago I stopped in to get an oil and filter change and they wanted…read more$140. I almost gagged. So I got an email offering me a $20 rebate to get the works which is the usual oil filter change, top off fluids, etc. They can't tell me how much it cost. They want you to make an appointment come in and then they'll surprise you with some astronomical figure.

Our family just purchased our 3rd Mazda from Findlay. Our experience was pressure free. Garth…read moreWall was are sales person. Called Garth ahead of time told him what we wanted. He was ready when we arrived. He had several CX50 hybrids to show us. Garth is just awesome this is the car he has slld to our family. We did end up leasing a CX59 hybrid. No hassle Garth has it together. He is friendly, kowledgeable, honest, and trustworthy. Our sale went smoothly. Ellen Gharapet the finance was very helpful to. Findlay Mazda is our go to dealership. If you are looking for honesty,knowkedge, and a hassle free purchase make sure you visit Findlay Mazda.

If I could give a zero stars, I would. I was looking at a Chevy Malibu they had on their website…read moreand went to the dealership to take a look at the vehicle, it wasn't there. I was told by the sales person that it was at the shop for repairs and it would be ready by Wednesday which was 5 days later. Went again on Wednesday, the vehicle was not there and I was told again it would be ready by Friday now. I went again to the dealership and again to be told the same thing, the vehicle is getting some work done and they would contact me when it's ready. 1 day later, I'm told by Bianca through text that the vehicle has been sold but they have other options. Seriously?? So obviously the sales people don't know how to be honest with customers and I definitely will NOT do any business with this dealership or any Findlay dealership!!