Dear Jon, You're the best. Constant communication, clear goals and upfront business dealings. read more

I recently purchased a Land Rover from Land Rover Honolulu. The sales agent Eric Avila did an Incredible job. He made sure I was able to get to the price point i was ok with and then made sure that every point of the transaction was well discussed and explained so I knew everything along the way. He also helped me look in getting some additional parts after the sale of the vehicle. Often salesman go dark after the sale of the car but eric has always been responsive and made me feel like he sincerely wanted me to have a first class experience buying from Land Rover. Top marks for him and Land Rover Honolulu. read more

Eric made the purchase of our vehicle smooth and hassle-free! We found it particularly helpful to have the option of doing a test drive at home. All of our questions were answered and we felt confident in our choice to buy. read more

Professional staff , Eric spent the time with me to go over the details of the purchase and then offered to review all the options and operations of the vehicle. Even purchased a new cable to plug in the car !!! Great service! read more

I just picked up my vehicle today. I preordered a vehicle and it came sooner than expected. To tell you honestly purchasing/leasing a luxury vehicle can be very intimidating but that's exactly the opposite of what I've personally experienced through SERGIO. We've visited a lot of luxury dealership before settling and making our decision to go with a Land Rover. One of the factors was how Sergio was very welcoming and not pushy about having us choose a vehicle that doesn't fit our needs or we basically don't like. He is truly amazing and I highly recommend having him help you purchase your next vehicle from Jaguar Land Rover Honolulu. JP, the finance manager was super nice and also very helpful and knowledgeable about answering our questions regarding leasing the vehicle. It was the best car shopping experience that I've ever gone through. Thank you Sergio and thank you Land Rover Honolulu. read more

Land Rover Honolulu - Discovery sport 2021 - Car Dealers Near Me - Honolulu, Hawaii

Just got my 5th Land Rover, one purchased and the subsequent four leased from Land Rover Honolulu. This was my first experience with Sergio Ambrosino, a Brand Specialist for Land Rover. Sergio was recommended to me and I was very taken by his knowledge, style and genuine concern that he find the right vehicle for me at monetary level I was comfortable with. Sergio also was very helpful with setting up the process so I could retain my custom license plates. His customer skills became more evident when he took the time to walk me through the set-up process for the Discovery Sport. Overall, I was impressed with Sergio and I look forward to working with him in the future.. read more

Stephanie is super rude she wouldn't let me get a word in I'm a customer of Range Rover for over 5 years and the girl talked to me like the dog in the trash and wasn't helpful at all . I asked for another rep and she was so cold & rude to me I didn't get any answers or any kind of help from her but all attitude I was considering getting another Range Rover but after speaking to her I'm going else where she was nasty and rude ! I wouldn't pay a cent toward her salary the way she speaks down on customers is so shame ! read more

all I can say is no ethics and "typical use car lot" including sales person (Mike) and their sales Manager Matt M. wanted to purchase vehicle and scheduled a appt to look at it. confirmed it was there and then salesperson Mike cancels 15 min before scheduled appt says the car is out for mechanical inspection. Manager Matt says car will be available in 2-3 days. Follow up low and behold car was sold. Typical desperate little car people. read more

Sergio was an amazing salesman- this review is for the finance department. I've never had such a hard time trying to get money back for my extended warranty. They won't even give me a call back. read more

UPDATE: 4/20/2022 New Service Manager, Miles Miller has played an active roll in trying to rectify the issues I have been dealing with regarding my Land Rover Discovery. I am pleased with the results and the way he has handled the situation and his dedication to correct the wrongs and put the customer first. We shall be getting vehicle back SOON :) Mahalo read more

Second time bringing my car in. They don't offer loaner cars. Associates are very rude I don't recommend purchasing a car from the whole velocity. read more

This place has to be the worst Land Rover Dealership there is. We took our car there for a simple oil change, check engine light and a drivers side headlight replacement bulb and install. (After waiting 3 months for an appointment) They didn't want to change the oil, it wasn't old enough yet, 4 months old that is. Then they tell us it's going to be $610 for a single HIV lightbulb. I've looked and looked for an HIV bulb and can't find it, only HID which are 79.99 on every single site I can find. Then we get told just for the simple checking of the check engine light it would be a $220 even if they didn't find out what was wrong with it. On top of all of this they will never and I mean NEVER answer the phone, when you do finally see them they will be as rude as possible. After this experience I don't even want my Land Rover anymore just do to the simple fact of dealing with these clowns again. Land Rover needs to read these reviews and fix these people or they will lose major business. Do not go here. read more

Thank you Errol for friendly, efficient and affordable service on my car! They even provide a shuttle to and from home!

This place has the absolute WORST customer service on the Island. Every single time we have had to deal with them, it's a disaster. Now, after multiple time of being told I would receive a call back that never came, I'm without my car with no way to work tomorrow. DO NOT take your car here. read more

Since COVID, the service has gone so downhill. I love my Range Rover (my third one), but I'm so frustrated with the service. My lease is coming up, and I'm seriously going to consider something outside of JN - Porsche, MB, Tesla, or BMW. They are over 3 months backlogged on service appointments. No one answers the phone, and they don't return phone calls even if you leave a message. When you are finally able to speak with someone, it's like it's their first day - clueless and disorganized. I'm so frustrated. After all these years with Rover Honolulu, I'm looking g to move on. It doesn't make sense to pay a premium for a car when you can't get it serviced. Worse thing is they don't give a ____. read more

Came in while visiting and worked with Preston. He was awesome and extremely professional regardless if I was buying that day or not. Although ready to order from him he advised the car could not be shipped to California where I live. His professionalism has resulted in me now being part of the range rover family! read more

Land Rover Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Just bought our Discovery Sport from Sergio -excellent salesman who was patient and accommodated our needs. We were shown a car that just came off of a lease and wasn't ready to show but was the only 7 seater available. Even though he wasn't supposed to show it to us, he did, and we were sold. It had to get detailed/cleaned which we were told would take ~2 weeks but it came in a week later in excellent condition- looks brand new as promised. We walked in just to look around and possibly test drive and walked out with a car ! The car is wonderful and so is the service we received with Sergio ! Mahalo Sergio ! We will be back ! read more

My husband and I just purchased our 2020 Land Rover Discovery and we could not be more happier! The customer service our sales specialist Sergio Ambrosino gave us was impeccable!!! If you are in the market for a Land Rover please ask for Sergio. Our overall experience with everyone at Land Rover of Honolulu was FANTASTIC!!! read more

Completely unsatisfied and appalled at the way this dealership tries to rip of their customers for repairs and when purchasing a used vehicle from them they some how add nearly $20,000 to the final sale price. read more

On the islands, I highly recommend a few I've met who clearly stand out in customer relations. I was actually surprised at the knowledge of service, and personal attention. Literally, anyone walking in is greeted the same and treated like a 5 star experience. Chien- you are greeted by her first on the phone. Starts off perfect. Literally, she is the first impression of the dealership and sets the tone of excellence. I've dealt with many personal cars, and dealerships. I just have to say these 3 individuals remind me of the service of the #1 Mercedes dealership in the USA in CA. *Shirlyn Ahia- I can't say enough about this woman and her professional knowledge, care and listening to what you need. She was quick on follow up and I wish as a business Director & operations, I had a woman like this! Can't say enough, truly! Great hire! She's just great in every way! Shantell Hawthorne in warranty. Paul Escorpeso in brand specialty/sales! On my way out met Paul Escorpeso! Paul and I will definitely be in touch! He is in sales, Sharp, and he is great. My next purchase is with Paul! read more

Land Rover Honolulu - Shirlyn on the left! (The best! ) Shantell center. - Car Dealers Near Me - Honolulu, Hawaii

Utterly shocked this place has anymore than the one star that it desires. My review is based on two separate experiences with the Service Department at Land Rover in Honolulu. In my attempt to write my novel, I gave up (After all I am on vacation). Long story short, the staff is incompetent. They lack sense of urgency, communication, customer service and professionalism. On top of it all, they hit you with a costly bill and no apology. I could not and will not recommend this place to anyone. This place needs a serious reality check and proper training for everyone across the board. read more

Today was the best car buying experience I have ever had to date. From the moment I walked in I felt like I was surrounded by professionalism. I was immediately greeted and directed the correct way. The dealership is very impressive. My Executive Brand Specialist, Paul Escorpeso, was a pleasure to work with. He was knowledgeable with the Land Rover line and every step of the way....he was a very genuine person. Thank you Paul! Thank you everyone so much. Kelly N. read more

Third RR VEHICLE, and SERGIO MADE IT so easy! Sergio was patient, helpful, and knowledgeable. He made the purchase so easy, too easy! Do yourself a favor and go See Sergio! read more

Extremely disappointed. I have never been to a dealership that cares less about doing their job and selling a car. I walked in last week ready to buy a car and not only was the salesman, who also is a manager, Bill, not had the decency to pick up the phone and call me, he hasn't even returned my calls. An email sporadically throughout the week not answering my questions and not following through with what he promises. I'm insulted by this service. It's too bad this is the only place on the islands- now I'm understanding why I don't see many land rovers on the road here. read more

Huge shoutout to Sergio Ambrosino!! During our visit to Land Rover, he went above and beyond to find us the right car that met all of our needs. He provided excellent service with a lot of patience. It was an amazing experience. Big mahalo to Sergio. read more

First I have to give a Star or it won't let me write. WORST SERVICE, DEALER ALL AROUND IVE EVER DEALT WITH. It's a shame such a quality vehicle like Jag and Land Rover are associated with the business ethics of Jag/LR Honolulu. Takes hours to get response on parts available, weeks or months to get normal service and loaner or rental is either not available or late. I buy a Land Rover for quality and customer service. Where I'm from in San Diego, every dealer I've worked with is amazing and treats the customer with the most pride and service possible to hold to the high standards. I would never buy or associate with this dealership unless I'm absolutely forced into a corner and need a part. 5 out of 5 times they have screwed me, my time, my money and my faith in the Land Rover name in Honolulu. read more

Love the brand of cars, but always hate when I walk into a dealership and I know more I want to car the sales people. Sure they were able to offer me a couple coffee. But even that was a chore. When I ask you about the different models that I was interested in I was constantly laugh that scoffed and belittled. When I walk into a dealership expecting to spend closer to $200,000 on a vehicle I expect a decent amount of service and knowledge by the staff. I was interested in The Range Rover sport or the Range Rover HSE and both sales people I spoke to were so vague I'm pricing, Engine sizes, accessories and options available on each model. I still want my sport, but would never buy one from this dealership. I'm headed to the mainland with cash in hand. read more

Land Rover Honolulu - Car Dealers Near Me - Honolulu, Hawaii

READ to SAVE $$$ on Purchase: Bought a 2016 discovery sport HSE lux today. The vehicle is great my salesman Chris is excellent. However being that this is the only Land Rover on island managers here may feel they can take advantage of you. So be prepared to walk away and go with your second choice vehicle Land Rover is nice but so is Mercedes, BMW, Lexus and so on. You have options! You do not have to pay MSRP or over MSRP as they will lead you to believe. Have the drop the $3000 "land rover advantage program" this is bs and comes with the car. Make sure the $5,000 limited availability is taken our right of the bat. At this point you should be at MSRP. A useful tool from here is kbb.com this will show you how much the average person pays below msrp get as close to that # as possible. Then make sure any extras are thrown in ie tint, wheel locks that match your black rims, rear protection mats, etc. If not you will be nickel and dimed to pay these out of pocket when most of those items should come with the car anyway if ordered correctly from the manufacturer. read more

If you are looking for great service when purchasing your car.... Ask for Sergio at Land Rover Honolulu.... He goes out of his way to make sure you get what you want and also does the leg work so you can go about your busy schedule.... read more

Thank You to The Helpful and most importantly Kind Sales Manager CURTIS A KuGe and Brand Specialist SeRgio Ambrosino who Helped us Make Our Car Shopping So Comfortable And Easy . I Highly Recommend these two Professionals to anyone Buying a Luxury Vehicle Thank you For all your help Tonight read more

I bought my dream car from them worked with Gavin he scammed me out money and totally took advantage of me . The story behind it is I got my Land Rover keys stolen. Called him and he had me PayPal $ for a key and brought over just the remote no key assured me that I was getting the key in the mail but due to covid would take a whole totally bullshitted me and now they won't give me a key for a Range Rover I bought from them . I paid a lot of money for that car and they won't give me my key! Nor help I have a Range Rover with no keys thanks for nothing . DO NOT SHOP HERE! read more

I called to get a replacement key fob and they told me my only option is to ship my car to Oahu plus pay over $2000 for two keys. I called a California dealer, cost was estimated at less than $900 including programming the keys. Horrible customer service! Land Rover Honolulu also neglected to tell me that there is an authorized service provider who can program my car on Maui. New ownership JLR is not doing business with aloha. I'd rather buy a car in California than give them my business! Not trustworthy at all. read more

Let me start off by saying JP in the finance department is total trash. Not sure if you guys found him off the street but he is a TERRIBLE person to work with. We purchased a total of 3 cars from Range Rover honolulu. Our salesmen PRESTON and SERGIO were EXCELLENT in helping us with our purchases and moved the process on smoothly. Preston was very helpful and patient in helping us with choosing the right vehicle and extremely professional. He also sent a email later asking how we are enjoying our new car. 10/10 customer service and follow up. Sergio helped with the purchase of our range rover sport and our used Acura RDX. Quick response and replies out of him and helpful in the buying process. He too sent a follow up text asking how we like our new vehicles. Again 10/10 customer service. JP the finance dork. ABSOLUTLEY HORRIBLE. We understand it is his job to up sale items on our purchase but he is extremely pushy and to the point where if you tell him no he gets angry and frustrated like your wasting his time. Im sorry but when we spend A TON of money on a range rover your customer service should be MUCH MUCH better. When I tell you I don't want an item 10x in a row it means NO. I contemplated walking out many times in both of my purchases with him because he is impatient, rude and very unprofessional. He also stated many times throughout both deals that these services are offered thru Range Rover of Honolulu and it is REQUIRED you choose a service. After I choose this so called required service my monthly payment would jump 200+ more monthly (OBVIOUSLY). When questioned about it he literally told me flat out "Range Rover requires you purchase one of the following services, if not then I will raise the interest rate on your loan" If that doesn't scream horrible business practice then I don't know what does. When I told him I still did not want any of the services he continued to offer he got frustrated and angry, was quick on his sentences and was a flat out jerk. Not just in one buying experience, but two. Thankfully my last purchase the finances was through another gentlemen and he was nice but didn't catch his name. The only reason this review even received stars is from the excellent salesmen. I would return to the place to buy another car because Sergio and Preston's service was excellent and definitely the best part of my car buying experience. JP gotta go though seriously, get it together Land Rover HNL. read more

Great experience from the moment we arrived. Bill our sales expert and Ron our finance specialist were attentive and informative. All our questions were answered and both made us feel welcomed. The GM was approachable and took the time to talk to us while we waited for our paperwork. I would recommend purchasing here! Great prices and impeccable service. read more

Land Rover Honolulu - So glad my husband and I stopped by...great service, next purchase will definitely be here again! - Car Dealers Near Me - Honolulu, Hawaii

Curtis Calixtro did an excellent job meeting all my service needs. He carefully took note of all my concerns.I will definitely recommend this place to others and will be a customer for life. read more

LOVED my FreeLander and LOVE my new LR2...Looking forward to the new 4 cyl Turbo Range Rover...already on back order for us!!!

When I brought my car in to get my air conditioning fixed, my windshield wiper came back broken... they charged me to fix it. When I got my car back I noticed my navigation no longer worked and my phone usb plug no longer worked. They charged me again a premium, even though when I brought it in, they both worked. I don't trust this dealership. I have had a very bad experience with them. I have had Range Rovers for years. They are very unprofessional and disappointing. read more

I was in the market for a new car and went in with the idea that I was going to get a Jaguar F Pace. After taking the vehicle for a test drive I didn't think it was the car for me. SERGIO took the time to tell me about some of the other cars in the inventory and I was able to find a Land Rover that fit my needs. He carved out time in his schedule to take care of me even though I didn't have a prescheduled appt. He even took the time to look for my husband's earbuds that he left in one of the test cars. If your in the market for a new car, ask for Sergio! read more

Angie was amazing!!!if you don't want the back and forth and the bullshit from a typical sales agent , she is the one you need to see. Angie helped me for a over 2 month to find the perfect Rangerover LWB with the deal i was looking for .she answer her email quickly and is always available,never sounding irritated or annoyed! trust me! i bugged her a lot ! she is soooooooo sweet and sincere! after purchase she bring me to show me all the cool features the rangerover has that i would never have figured out on my own.she was so nice and informative！ overall ,for the first time EVERY .my car buying experience was great from start to finish.i think she just make rangerover won a lifetime customer. Thanks landrover honolulu give me awesome deal and perfect experience to our family！ read more

Do yourself a favor and buy any other vehicle except a range rover. If you're compelled to buy at this dealership you should totally buy an Audi. I bought my range rover from these people with factory warranty and it's continually been in the shop for issues which they keep failing to take care of and the lack of techs means it takes months and months to get your car looked at. They sold me the vehicle with aftermarket wheels which I was not aware of. These wheels now have issues and they will not stand behind their product that they sold. This is the last in a long line of terrible customer service support from this side of the Velocity business. It is very unfortunate as the folks on the Audi are 180° different in that they are customer friendly and reasonable. No one expects everything to be covered on an Automobile however there must be a modicum of common sense on both sides of the discussion. Always getting excuses as to why the dealership cannot get your car to be fixed and that you as a customer have to work around their timing and making sure it's at their convenience. Got Audi or Mercedes. read more