The team in mountain view did a great job on our English cocker spaniel, Ekahi! They were very…read moreprofessional in communication and I appreciated the updates on timing. This was Ekahi's first hand stripping and they did a wonderful job and he came out silky smooth and as discussed. Pricing was transparent and matched what was quoted to me. Thank you!

Drake did a fabulous job with our 100 lb Komondor. He has a special touch with her and such a…read morepositive attitude. She is a challenging breed to groom and it requires specialty skills.

Nelson is the BEST dog groomer in the San Francisco Bay Area, possibly the United States of…read moreAmerica! Our dog, Billy is CRAZY sensitive. The only groomer Billy will let him touch his fur is Nelson! Nelson, the owner... of this fine establishment... is super personable, always has positive energy, caring and offers top-notch customer service! We highly recommend Le Chien Dog Spa!

This review is way overdue! Our dog has been going to Nelson for 10+ years, since he was a young…read morepup. Now that he's older -- deaf, blind, cranky, and a bit more challenging to groom -- Nelson has never once complained or turned us away. Over the years, our dog's haircut has transitioned from a fluffy teddy bear face to a short, easy-maintenance style, and we've always been happy with the care and service provided. Communication is easy and straightforward. At drop-off, I usually remind Nelson about the specific areas that need extra attention, and he always gets the job done. Pricing is also very reasonable, especially compared to other groomers in the Millbrae/Burlingame area. Scheduling appointments by text is super convenient, and I especially appreciate the grooming and nail trim reminders since life gets busy. Turnaround time is quick too -- grooming is typically completed within 2-3 hours. I can't recommend Nelson more for your dog grooming needs! He's been caring for our dog for over a decade, and we truly appreciate the patience, reliability, and kindness he's consistently shown throughout every stage of our dog's life.

First time utilizing the service of a mobile grooming service…read more My big boy liked them right away. They were punctual, professional and kind. I will be using their service from now on!!!!!!

I hired this mobile groomer for my Maltipoo, Onyx, and was extremely disappointed with the result…read more I requested a traditional groom, but my dog was shaved so short that he barely resembles the dog I dropped off. His beautiful mane is completely gone. While the groomer stated there was matting, I do not believe the extent of the haircut was clearly communicated before proceeding. Had I known he would be shaved down this drastically, I would have wanted a more detailed discussion about my options. My biggest issue is the lack of communication and expectation setting. I trusted the groomer to preserve as much of his coat as possible, and instead my dog came back looking like a completely different dog. If you're considering this service, make sure you get a clear understanding of exactly how much coat will be removed before giving authorization.

Our pup LOVED Golden Pets! So much I think she would have gone home with them!…read more We usually groom Luci ourselves because typical brick and mortar groomers make her very nervous with all the loud hair dryers. Golden Gate was so easy, and Luci was not stressed at all. I will be calling them again!

I'm so happy I found this mobile pet grooming service!…read more I've tried trimming my dog's nails myself and going to other places before, but nothing really worked--and with my schedule, it's hard to make time for appointments. Bathing her at home is also a mess. They come right to your house with a fully equipped van, which is super convenient. I originally booked for a nail trim and wash, but they also cleaned her ears (something I had never done), and it made a huge difference--now she actually hears me when I call her! Since the grooming, she's not scratching anymore and her skin and coat feel fresh for days. The team is kind, professional, and you can tell they really love dogs. Great service, very affordable, and I highly recommend them!

Yomi had his first grooming with Jesse, and we had a wonderful experience! Jesse was incredibly…read morepatient and gentle, making Yomi's first grooming stress-free. Yomi looks absolutely adorable, and we loved the thoughtful surprise of a little jar with some of his puppy hair as a keepsake. Thank you, Jesse, for taking such great care of our little boy. We'll definitely be back!

This by far was the easiest dog grooming experience ever. I put in a request online, got a price,…read moreshowed up, Jesse asked a few safety questions about Tilley, and she was back home after her appointment. 10/10. Pricing is reasonable and my dog looks great! Thanks Jesse!

We love Adriana! My fur baby always comes back fresh and clean! I used to have to bathe her weekly…read more But under Adriana's care, she doesn't need it as often anymore because she doesn't have any dog smell and is always so well kept! I can't say enough about their service! I've recommended them to many friends!

Marco accidentally cut my puppy while grooming her and didn't take responsibility for doing that…read more Andrea the manager called me after a day (!) to shake responsibility and say that this cut was there before. But at the same time she said that they will pay for the visit at the vet (if the cut was not Marco's fault why would you pay for the vet visit?). I was furious when I saw that. I sent images to my vet and she was concerned about the depth of the cut (she said it's definitely looked like a cut made by grooming!) and that we should make sure it's not infected. My puppy tried to lick the area and we had to put her on an Elizabeth cone for two weeks. It took long time to heal. I was a loyal and happy couture using their services with my previous dog for over 14 years. The fact that it took the manager Andrea a day to call me and check on my dog only to say that the cut was there and not to take ownership for it- lost me. I will have to look for a new place!!!

tl;dr - groomer showed up 30 minutes late, owner charged me a $50 cancellation fee (my credit card…read morecompany shut it down), but worst of all he looked me up and tried gaslighting me I booked a 3:30 appt with Sergio (owner) per their online schedule. The request was later switched to 4 with Gabriel. I was emailed but not asked if that'd be okay. I kept it, though it'd be a very tight window for me ahead of a night shift. Day of, I called twice including once after they were late. An AI chatbot answered-- no one's available. 25 minutes pass, no call back to at least tell me they're on the way. At that point, it's a no show and I move on. Groomer arrived at my door after 4:30. I tell him there's not enough time and we should reschedule. He gets Sergio on the phone who starts bringing up other dates/times. I don't have my very random ED work schedule with me and I have to get ready, so I say I'll reschedule when I can look it over. He then says that when I booked, there was a policy giving them leeway to arrive in a window 30 minutes before or after--and that he'll have to charge me a $50 cancellation fee to pay the groomer for their time, gas, etc. WHAT?! 1st of all, the groomer arrived after 30 minutes (I have timestamps). 2nd of all, there is no such written policy, or I would've cancelled immediately after he moved my appointment. This is their cancellation policy: "All appointment cancellations must be made 48 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a 50% charge to the credit card on file." 15 minutes is a standard no-show timeframe. You can't just make up whatever timeframe you want unless you have it in writing. Any professional business owner would've apologized and many would've offered a discount. I didn't cancel, you missed our appointment. Your poor schedule management or policy detail is not for me to pay for. But that ended up just being the tip of the iceberg. He said I could use the fee toward rescheduling, all I asked was that he take accountability for being late first. He DOUBLED DOWN about their arrival window. I asked him to show me that policy, and he could only show me the one above. I asked why he didn't answer my calls or call back sooner. He couldn't answer but did review my calls with the AI bot. He says I didn't say anything to it about cancelling or not to come which funny enough actually supports that I did not cancel. If I had, I'm sure he still would've charged me (he did for other recent reviewer). He was looking for anything to shift the blame to me (AKA gaslighting). He also tried to discredit me by negatively spinning me regarding the initial call when they missed their appointment. HE LOOKED ME UP. He "noticed that I'm a public professional who relies on online reviews and reputation as well..." Why is he looking me up? Is he trying to find dirt on me or vaguely threatening to retaliate? I don't know. But he has my address, which raises safety concerns. Before you book, you have to ask yourself if this is a person you want to have your address. Crazy how this spiraled, all he had to do was say sorry and give me time to reschedule. He'll respond to this and refuse to take accountability. He'll attempt to gaslight me further like he has other reviewers. **UPDATE: he falsely accused me of xenophobia (he's done to others) and that the transaction ultimately went through (I added another screenshot showing he's lying).** Here's a list of gaslighting techniques for everyone's education. Blatant Lying: Telling outright lies with a straight face to set a precedent where you can't be sure if anything they say is true. Blame-Shifting: Making their behavior your fault Diverting: Changing the subject to avoid accountability. Countering: Questioning your memory of events to create doubt. Discrediting: Telling others you are unstable or "crazy" to isolate you. Feigned Compassion: Using "kind" words to undermine your judgment Denial: Flatly claiming an event or conversation never happened. Withholding: Refusing to listen or pretending not to understand. Trivializing: Labeling your feelings as "too sensitive" or an "overreaction." Projection: Accusing you of the exact behaviors they are guilty of.

I was seeking a new groomer and came across them. I scheduled an appointment for 11am for…read moredeshedding. The confirmed the appointment and then immediately changed my time to 5pm without confirming with me. I opted to cancel because that is not what I selected and does not work for my schedule. I also thought it was not good practice to change a appointment time without notifying the client. While they asked about a different time for the day or a different day, I still requested to cancel. They communicated that they would still charge me a cancellation fee, which I questioned. I then decided I was not feeling good about the experience to try again with them so I requested to remove my data from their platform. I've attached screenshots of the interaction which then you can see that their tone then changes told me to not contact them again. They then said that they offered my original time, which they never did. They asked me about what time would work, they never offered to keep my original time. That is two different things. He then sent me a screenshot trying to prove this, it did not. Even if I am cancelling and request my data to be removed, I should have never been met with this treatment. He was extremely unprofessional and in conversation and in operation of scheduling. I do not recommend.

Our dog has always been absolutely terrified of going to the groomer and would get snappy with…read moreanyone who tried to groom him. Because of that, we eventually started bathing him at home and just learned to endure the snaps! Unfortunately, over time he developed some really bad matting that we knew we couldn't handle ourselves. After reading so many great reviews, we decided to give Zooe Grooming a try, and I'm SO glad we did! We had Anna, and she was amazing. The fact that she was able to safely get rid of all his matting was impressive enough, but what really stood out was how patient and kind she was with him. From the very first greeting to the moment we got him back, you could tell she took her time and really tried to make him feel comfortable. Another HUGE plus is that they're mobile! No fighting traffic, loading up an already anxious dog in the car, driving to the groomer, dropping him off, and then having to go back and pick him up. They come right to you, which made the entire experience so much less stressful for both him and us. Finding someone we can actually trust with our nervous and sometimes snappy little guy is such a relief. We're so grateful for Anna and Zooe Grooming and will definitely be using them again!

We recently had to say goodbye to our dog and the kindness and compassion shown by Pedro and his…read moreteam is something my family and I will never forget. During a very hard time, they went above and beyond by saving some of her fur for us as a keepsake and even giving her a complimentary bath on her final day. Those gestures meant more to us than words can express. This goes far beyond great customer service. It speaks to the character of the people behind this business and the genuine care they have for both their human and animal clients. Pedro and his team treated our dog with dignity, love and compassion until the very end. I will never take my pets anywhere else, and I wholeheartedly recommend Zooe Dog Grooming to anyone looking for people who truly care. They are not only exceptional groomers but genuinely kind people.