I booked an appointment to test drive via chat on their website. I went to the showroom at the fixed time and was given a car to drive. All was good, I also gave them the keys/reg for my Honda to appraise for trade in. Gentleman who was with me till this point was respectful. Then he brought a manager (so-called) who was straight out rude. He got pissed when I told him that I came to test drive and might not be able to put down a deposit. He started saying things like "most people look at the interiors of the car only after they buy and take it home!". So I told him calmly that I always like to know what I buy. It was never a heated exchange, but he got cocky from then asking me what other car I drove which is not his business. He started smart commenting on why don't I go pick up a Hyundai etc etc. I don't understand the behavior - all I can say is that I will not do business with such folks. I understand sales/negotiation but I don't understand condescending behavior. If you can't respect your prospective customers, you should not do this job. I will definitely not recommend my friends/family to show up here. Good luck. read more

This dealer is nice overall. Nice people there. The pricing negotiation went not too bad. I may never know but the pricing was pretty straight forward. And the price I got was not bad compared to other places. Oh and they have military discount. Nice! They have a pretty new car wash and not crowded at all! The service waiting area is clean and nice. Btw, Kia car is pretty nice despite the preconception I had. read more

I didn't have a great experience here. I was in the area on my way to work and literally just wanted to stop and look at a car, maybe sit inside (my current car has awful visibility and I wanted to make sure the one I was looking at is better.) I told that to the sales guy, and he was like, "Well, do you have 20 minutes?" I hesitated, but figured I was already there so I should take 20 minutes and be a little late to work. Did the test drive, which was closer to 30 minutes, and got back to the dealership. I told the sales guy I had already applied for financing and was going to come in the next day to get serious about the purchase process. He said, "Do you want me to take a look at your application? It'll be 10 minutes." Cut to two hours later. He had drawn up the payment structure without even mentioning the price of the car (let alone negotiating) and expected me to put down a payment. I was overwhelmed and frustrated and felt like he had no respect for my time. He kept saying it'd be just another 5 minutes, 10 minutes, and I kept telling him I had to get to work. Eventually I just walked out. I'm going to be looking for a dealership more respectful of my time and feedback. read more

Thanks to Joshua Baxter for making it a great oil change experience. Definitely coming back for future oil changes.

We just bought a Kia Sedona! Our first minivan EVER! Love love love it! The gentlemen at LJ Kia we awesome. Great customer service, they didn't haggle us and made the sale so easy! Nick was our salesman, I'd definitely recommend LJ Kia for their service and courteousness! read more

Important: it is about sales department, and *not* about service department which is fantastic. But sales department experience we had today with Jesse was awful. which is sad as two previous times we had fantastic transactions and used to recommend this place to friends. We will not recommend it to anyone anymore and I doubt we will ever consider this dealership for purchase another car. Jesse did not respect our time and generally rather consider us as dumb and unprepared customers. He was leaving us alone at desk numerous times, each one for about 15-20 minutes for no apparent reason (because he was still walking around doing nothing as far as we could tell) claiming he "needs to talk to manager". He tried to force us to start filling some financial/purchasing forms way ahead of any sign of agreement on price. He added to price a long list of small items we did not want, like mats and paint protection package (give me a break!) and when we pointed out that we won't need any of it , he claimed that he cannot remove them from the car and he needs "to go out and check if we have a car without these accessories" (really?). Another 20 minutes down the drain. Then he came and said that he does not have a car which we need but probably he can bring it from another dealership. And this will cost another several hundreds. At this point we got tired of this circus and left the place. 2.5 hours of Saturday wasted. Very frustrating. read more

I bought a used Kia Optima from another dealership and got it inspected here to see if any repairs were needed. Josh was great and explained very clearly what everything meant and never tried to pressure me into doing anything I wasn't comfortable with. They found from the inspection that my timing belt was really old and needed to be replaced asap. I came in for the replacement the other day and the process was very easy. I just dropped the car off in the morning and picked it up that night as the sales department is open until 9. The price was not too bad also compared to quotes that I got from other shops in the area. I feel very comfortable bringing my car here knowing that they specialize in Kias and I will always get good service there. They even did a free wash and vacuum with the service. Will definitely be coming here anytime my car needs a repair in the future. read more

I've bought a lot of cars over the years, but none was any easier than the transaction at Lee Johnson Kia. (Well, except when I had a good friend who was the sales manager at a local Chevy dealer...) I was in search of a used Kia Soul EV, and these guys have sold more of them than anyone else in the area. I contacted Kenny Jakel, who is the sales manager, and between Facebook and email we worked out a deal before I even set foot on the lot. He was honest and knowledgeable in EV's, and he was honest with me about my trade; He couldn't give me what it was worth on the open market. Like I said, I'm not new at this and I knew that upfront, so I sold it easily on the open market and drove up from Tacoma to have a look at what they had. He put me in touch with Alfredo Corpuz, and he spent all afternoon putting up with me driving and looking at most everything they had! I ended up making a deal on a low mileage CPO Soul EV during the next week, drove up the next weekend and had the deal done in less than an hour. That's what I like; an honest deal that I don't feel pressured to buy and I don't have to spend all day trying to get!! read more

These people were actually kind, patient, and understanding to our needs. We were all geared up to buy a new car and even gave them a deposit. Turns out we had some financial surprises that caused us to rethink our purchase. They understood and deposit was returned. I actually feel bad that I wont' be buying a car from them this time. Give Kia a chance, check out their reviews and technology, I think you'll find it's competitive with the best. read more

Just wanted to give a shoutout to Brian Walter; Sales Manager & Kenny Jakel; General Sales Manager of Lee Johnson Kia for their professionalism and integrity throughout the buying process of my wife's 2014 Kia Sorento. I must admit I pressed them very hard during our negotiations and was able to secure a deal that made my wife very happy. Throughout that long day (which at times was very tense) Brian was upbeat, kind and generous, providing snacks and drinks for my wife and I. When I got home and was able to put our Sorento under a microscope I found a few imperfections that I did not notice on that cloudy rainy car lot. I called Brian Walter and told him about my concerns and he did not hesitate to invite me back to the dealership and said he would do his best to correct any issues. So the bottom-line is Monday my wife will be dropping her car off and picking up a loaner car and all of our concerns will be taken care of at no extra cost or stress. Thank you Gentleman for an excellent car buying experience!!! read more

Really enjoyed the entire experience purchasing a car this week. Braulio was responsive via email and then text, agreed on a price and didn't try to upsell. The finance process was smooth and again, no stress and no strong arming to buy add-ons. read more

This week I did something I never thought I would do; I bought a brand new car. After a terrible experience buying my last car from Ford of Kirkland, I was nervous about the process of visiting dealers to view the different models to find what worked for my wife and I. I definitely went to some aggressive and even rude dealerships; but not Lee Johnson Kia. I've never been to a dealership with such a patient, helpful and accommodating sales team. I dealt directly with Brian and Braulio and both were fantastic. I visited the dealership several times to check out the vehicle I was interested in, and didn't feel pressured at all into making a purchase I was not prepared to make. They were very knowledgeable and honest about the model I was interested in, and the Kia brand, and they really sold it as a fantastic, reliable choice of vehicle. The gave what I feel were honest comparisons with other similar models, and other manufacturers, and encouraged me to really look around, and evaluate what I wanted in a new, or used vehicle. They even helped source used models of the SUV I wanted so that I could make the decision for myself whether I wanted to buy new or used, even if it wasn't from them. After visiting a dozen dealers to look at both used and new mid-size SUVs, I returned (without any pestering, desperate sounding phone calls or emails, as I received from other dealerships) and told them that if we can find the right price, I'd take the car today. Unfortunately Brian had already left for the day (I headed in after work), so I completed the deal with Braulio who was incredibly helpful in helping us strike the right deal, giving us a very fair value for our trade in, as well as what we felt was a fantastic price on the new car (I had been to two other Kia dealers to see if I could spark a price war, and one accused me of lying about the price at Lee Johnson, and the other point blank said they wouldn't attempt to compete). Even though I got there late in the day, the Lee Johnson team were diligent in completing the pre-delivery inspection, detailing and getting the tank filled up for us. The finance advisor was the nicest I've dealt with of all the cars I've bought, and was very helpful in getting the outstanding finance on our trade-in dealt with, as well as finding us the best rate on the finance for the new vehicle. The post-sale options such as prepaid maintenance and full 10 year bumper to bumper warranty were explained clearly, and the decision completely left to us with no pressure or scare tactics to upsell. In fact, the upgraded 10 year, 100k mile Zurich extended bumper to bumper warranty was priced such that I initially thought there must be some sort of catch; It was cheaper, with better coverages, and fewer exclusions than similar third party extended warranties I'd been quoted for both used, and new vehicles. Yesterday night I hit 100 miles on the ODO and so far, my wife and I are thoroughly satisfied with our purchase; long may that continue! Thanks to the team at the dealership for really turning the car salesman stereotype on its head, and thanks to Kia for creating such a great looking and feature-packed vehicle (2019 Sorento SX Limited). If you're in the market for a new, or used vehicle, give Kia, and Lee Johnson a shot; I had a fantastic experience with them, and hopefully you will too! read more

Brian Schinto was well informed and pleasant, very quick witted, and willing to work via email (my preference, as I was juggling communications from several sales people at several dealerships). He located the car I was looking for at another dealership and got it transferred into stock very quickly for my test drive. But his East Coast internal clock speed made me anxious by the end of my first visit and test drive, so I asked for another salesman. I like Lucian Scutelnicu, he seems like the kind of guy I could go backpacking with for a week and not become homicidal. Easy going, unusually good listener, and didn't talk too much when I was thinking or test driving. Jesse Cortez gets honorable mention. He was not my salesman, but quietly paid attention from the sidelines, intercepted me as I was leaving from my first visit, and offered me a couple of bits of valuable information I had not thought to ask about. He too was low-key. My intuition is that he'd be a great employee anywhere doing anything. I frustrated Finance Dept's Javier by insisting on taking documents home for review before signing them. He didn't try to understand my point of view (would you buy a home without reviewing the paperwork with your spouse and perhaps an attorney?). Rather than explain why this wouldn't work for the company (maybe the software-printed dates would be a problem if I brought the forms back later?), he stated it as a company rule, which I found arbitrary and inflexible. When I said I wouldn't sign then without the home review, he grabbed the papers, said the deal was dead, and walked out. I called my wife and we decided to move ahead without the review, but Javier never looked at me when I came back to re-engage. Kenny Jakel ended up handling my financing process, and we got along fine. Lee Johnson Kia gave me a discount better than the Costco Member Prices I was quoted by other dealerships on the same model package, and their location was most convenient. read more

I moved to Washington a few months back and since I've been here, I've struggled to find a Kia dealership that wasn't booked up which has been frustrating. I am a busy lady and have a terrible habit of forgetting to make an oil change appointment until the last minute. In Arizona, it wasn't as much of an issue as the population is significantly smaller. However when I called to make an appointment this afternoon, I was pleasantly surprised that they were willing and able to fit me in within the hour! When I arrived, I hard a hard time locating the service area and where I was suppose to put my car. I was also not greeted outside, which for me is usually a sign of lousy service. Once again I was pleasantly surprised when I went to the desk. The customer service from the beginning was outstanding. The young man at the counter appeared to be new, but there were others there that stepped in and helped the check in process go smoothly. The waiting area is clean and stocked with snacks, coffee and water And there is a friendly sign stating all of this along with the offer of patrons to feel free to plug in their electronic devices. All the while I waited I was observing the folks at the service counter and was continually impressed with their customer service, friendliness and professionalism overall. To be honest I hate everything about car dealerships, however when I find any place that I like, I'm a lifetime customer.. at least while I'm in the state. Great job guys! I recommend anybody going here for car service. You will be well taken care of. read more

Lee Johnson is by far the best dealership to buy a new or used car in the Pacific Northwest. Our family has purchased over six cars and suvs over the years and their friendly sales staff and service department is excellent. You will never feel pressured when doing business with them because they really want to meet your needs which includes your budget. If your looking for a dealership with integrity and trust Lee Johnson is for you. We have had a few EVs but needed something with more range that was affordable. The KIA Niro, was the answer. What a beautiful car, they advertise 239 miles of range but when we left from the dealership it had 263 miles of range available. I love not spending any money on fuel and doing our part to reduce car emissions. Save yourself some stress and talk with them before purchasing an automobile. Many thanks to Rob Luckey and Brian Walter who did an amazing job showing us all the options. Jim Estep and Sandy Malick-Estep read more

Interest rate was not as promised and car was not ready to pick up as promised. Kept us waiting and waiting. We walked out. Shady.

The best dealer I have ever delt with. Ever! Great pricing. Honest. Very nice staff all around! Yes, I would go to Lee Johnson again!

We got the Kia we wanted for a no-hassle, drama-free great price! We were dreading the car-buying experience. Hard to believe, but we haven't bought a new car in 17 years. Not kidding. Many moons ago, I was bullied and humiliated beyond belief at a car dealership and never, ever wanted to go through that again - but in fact, it was a true pleasure doing business with Lee Johnson Kia! Our salesguy was up-front, friendly, real, patient, and delivered in person on all the promises he'd made in our earlier email exchanges. And what a great deal we got on exactly the Kia we wanted - the lowest price we've seen PLUS an amazing 66-month 0.0% APR with the first 5 months payment-free (3 months with no payments and month 4 and 5 are paid by Kia). It doesn't get much better than that. If I had to find a negative, it would just be that the purchasing process takes a loooonnnngggg time. And being that it was the very end of the day (the dealership was closed by the time we sat down in the financing guy's office - who was wonderfully friendly, by the way, and patiently explained everything to us), they got my husband's name wrong on the forms, but I caught it and they fixed it with many apologies before we signed. Overall, a pleasant experience and my car-buying dread has vanished. We are ecstatic to be out of our old, old cars and into our new Kia Soul and would happily recommend Lee Johnson and Alex Lee to anybody looking to buy a new Kia. We're very, very happy. read more

Sales guy was pretty good. No hassle or pressure from his side, 5 stars for him. Manager was totally inadequate, no wonder Kia doesn't sell that many cars. Online prices are not real either. read more

I tell you what, I have bought a lot of cars in my life and wouldn't really stop and write a review for any of them. But Kathy Cope at Lee Johnson Kia was sooo good that I need to shout it out. Completely honest, gets to the point without all the guns blazin sales talk, maximum effort put into making you happy and she happens to be pretty funny too which makes the whole process even better. I HIGHLY recommend buying your next car from Kathy. P.S. the Kia Sorrento turned out way better than I thought too! read more

Our small business needed a new car. We bought a Kia for the business a couple years ago from a different dealership and we've been very happy. Fast forward to February 2019 and we needed another car, so we started looking around. We found that Lee Johnson Kia in Kirkland was significantly better priced than any of the other dealerships around, including the one we had purchased from in 2016. Our salesman, Kamoore, was amazingly easy to work with. We never felt like we got pressured during the process and the paperwork and delivery of the car was as fast as any vehicle purchase we have ever done. We came away very happy, very impressed with the facility, and even more so their customer service and the vehicle price. We feel like we got the best price possible, way better than the other dealers in the area that upped their prices and then "slashed" them to make the deal look better. Even they couldn't touch what Lee Johnson sold us our new car for. We would highly recommend this dealership, and I personally would highly recommend Kamoore if you can. Super great overall read more

I have to say that the experience and customer service I have received from Lee Johnson Kia has been exceptional! I am late writing this review but felt it needed to be shared. I was an owner of a Santa Fe and extremely unhappy with it. I wanted a new vehicle but new I was top heavy in my current loan. I need a dealership that would work with me. I had a list of different vehicles that I wanted to check out and Kia was the first on my list. I came with a friend and met Brian Schinto. I was honest with him from the beginning and said I am looking to replace my current suv, I was top heavy in my current loan. Explained to him I wanted to look at the sportage and sorento. I sat in the sportage and it was way to small, then drove the Sorento, I loved it from the get go, however I explained to Brian I still wanted to check out the cars on my list. Mazda's was one, he walked us to the Mazda lot. I didnt like those either. I explained we need lunch and wanted to look at the other cars. He was understanding about it and said he would be there. I ended up back at the Kia lot a few hours later. I came back after talking to my husband and explained what I wanted, a Sorento that was a V6 and AWD, He found one on their lot let me take a test drive in that one. Boy did I love that one! Now was the important part seeing if they could finance me. Javier in finance was able to work their magic and was able to get me financed! I drove off that lot with my new car in April and still love it. I took a long road trip this summer and it was so comfortable. The guys in service and part departments are great and friendly and I can get car washes anytime I want. I couldn't believe on my birthday I received a call from Brian to wish me a happy birthday! Lee Johnson Kia treats their customers right! They have the best customer service around. read more

Lee Johnson Kia - Car Dealers Near Me - Kirkland, Washington

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Lee Johnson Kia customer service has been anything but accommodating to me. I moved to Washington from out of state a little over a year ago. Prior to moving, I had leased a Kia Sorrento from my home state. Upon moving, I have been exclusively going to Lee Johnson for routine maintenance without issue. However, recently, when I tried to schedule service for a warranty issue, I was told that there was NO way that I could receive a loaner car because I didn't purchase the car from Lee Johnson. That is a little impossible to do since I lived in another state when I leased the car... I went on to explain that I leased the car in another state prior to moving and that the issue was going to be covered by the warranty (and billed to the corporation). The service advisor and manager proceeded to tell me that they offer a customer shuttle. So, I agreed to take the shuttle to my office located in Downtown Seattle. The service employees told me that they could not accommodate a shuttle longer than 10 miles. I then asked to bring in the car in the late afternoon (after work) or on the weekend and I was told that no one is available at those times. Finally, I asked them what my options are. They said my option was to bring in the car during working hours (take a day off) and wait for the car to be finished or rent a car at my own expense. Why would I pay to rent a car when my issue is being caused by Kia??? In short, I will be taking my business elsewhere. After talking with the Lee Johnson employees for over 30 minutes, I called Chuck Olson Kia. They were more than happy to accommodate me with a loaner car so that I can get to work while the service technicians fix my car. I will be having my car serviced at Chuck Olson from now on. Plus, when it comes time to lease another $40,000 Sorrento (January 2019), I will be going to ANY dealership except Lee Johnson. read more

I hate saying nice things about car dealers and sales people, but the truth is they were all very professional, friendly and super focused on being helpful. The dealership was very clean and efficient. I even got a call a day after we did the paperwork to say my payment was going "DOWN". Wow! Great experience, great folks, great product. Would happily send a friend their way. read more

Fastest and easiest car purchase ever, out of quite a few. Baulio Arias, assistant sales manager, went way above and beyond to make my Kia purchase super quick and smooth, including driving the car out to my house with the final paperwork!!! read more

I purchased a Soul today from Alex. The whole experience was good. Alex was very knowledgeable. Jonathan in finance was fun to work with. Smart guys there! read more

THIS PLACE IS HORRIBLE!!! I bought a 2019 Kia Sportage from this company less than a month ago and have had nothing but problems. I have had to get a loaner and have them "fix" it twice now. I just got it back from their service department again yesterday and there is more wrong with it than when I turned it in to be "fixed". I have had nothing but problems with them since making the regretful decision to purchase what was supposed to be a brand new car from them. Once they know you are not a customer that is going to give them 5 starts they show no interest in treating you like a valuable customer, you simply just become a pain to them. I'm tired of their bandaid solutions. DO NOT BUY from here if you want any sort of quality vehicle, professionalism, or good service. read more

No hassle or pressure here. You should always have some patience when buying a car so that is normal. Honest and knowledgeable. You won't be dissapointed when you buy a vehicle from Lee Johnson. read more

Great customer service! Alex and Javier made our buying experience smooth and stress free! Love our newK900

I had such an amazing experience today here! I was able to walk out with my first ever brand new car in a reasonable amount of time, they weren't pushy at all, and they really helped me get into the car that was best for me. Braulio and his team were amazing, I recommend you go here next time you buy a car!!!! read more

Fantastic customer service! Love my car! They found me the best car for me and a price I could afford! Alfredo was the dealer who helped me, very good at his job! Can't thank lee Johnson enough! read more

I wandered into Lee Johnson the other day looking for a gently used SUV to help facilitate my move to AZ. Instead of getting stuck with one pushy salesman trying to sell me something I didn't want, I got a team of people that quickly found me exactly what I was looking for (better in fact) and that fit into my budget. John in Finance was awesome! His professionalism and expert knowledge expedited what is normally a long tedious process. Would definitely buy another vehicle here! read more

I decided to buy my first electric car and wanted a Kia Soul EV. Lee Johnson had exactly what I wanted. I was nervous about buying an electric car as well as a used car. My husband and I met with Jesse at Lee Johnson and learned the value of a Certified Pre-owned Kia. Jesse was very knowledgeable in every aspect of how this electric car operated. I was overwhelmed with the amount information connected to owning an electric vehicle such as apps, charging stations, the display, etc. Jesse completely understood and promised I could stop by anytime and get help with my questions. He handled the sales transaction perfectly and I'm so glad I purchased Certified Pre-owned Kia from Lee Johnson. I feel I got a great deal at a great dealership! read more

This was our second time in Lee Johnson Kia in Kirkland and we were ready to lease a 2016 Kia Sedona with the Essentials package for our growing family, two boys and another on the way. Unfortunately it was our worst ever experience leasing or buying a car for that matter. We sat with Manager Brian Walter to go over final lease pricing options including reducing our annual miles from 12k to 10k. We expected this to increase our residual from $14,500 to $16,375 thereby reducing our monthly payment. Now, we didn't just make up $16,375. We have previous emails and voicemails from Brian and salesman, Lucian, saying $16,375 was the residual at $10k miles for this car. But, when we were ready to sign they changed their tune, saying the residual was only $14,900 resulting in a much higher monthly payment. In retrospect, we think maybe they were looking at the residual of the 2017 instead of the 2016 despite what they continually told us. Mistakes happen. But, here's how the Manager and General Manager of a major Northwest dealership should handle the situation: 1) Acknowledge the multiple miscommunications on the residual and genuinely apologize for them rather than being dismissive. 2) Do not try to pass off the miscommunication with repeated lies: - "The $16,375 residual was part of a lease offer that expired 12/1 and now its $14,900." - We know residual values are set by Kia and not dependent on a sale. Furthermore, Brian and team again told us multiple times in late January, well after the supposed 12/1 expiration, that the residual at 10k miles was $16,375. - "Oh, the residual has no effect on your monthly payment." - we've leased before, we know it has a direct effect. 2) Do not accuse the customer of being a bully, inevitably escalating the situation. SERIOUSLY low class here. This was Brian's mistake and his solution was to blame the customer. Classy move. 3) Make good for the mistake by honoring the $16,375 residual or...something! We appreciate GSM Kenny Jakel calling us as we left to "apologize," but, don't repeat Brian's claims that residual has no impact on monthly payment or hide behind the "I'm sorry we're not perfect" defense. You're a General Sales Manager: propose a solution...any solution. Brian and team made our decision to not do business with Lee Johnson Kia in Kirkland an extremely easy one. We packed up our two young boys, traveled to Kia Auburn and leased the same car, same day with a dealership that knows how to treat the customer like they're number one. Mistakes happen but actual people skills go a long way toward overcoming them. read more

We had been researching cars for quite a while when we settled on looking at the KIA Soul at Lee Johnson Chevrolet KIA Mazda. We chose Lee Johnson because we have an old Aztek that gets serviced there (along with a Saturn Astra that we were using for trade in). Their Service department is excellent so we had a feeling that their Sales department would mirror them. Our personality: quiet, not a lot of fanfare and just want something practical. Desired Sales person personality: knowledgeable, not pushy, patient and comfortable talking about all the cars offered by KIA. Lee Johnson KIA sales rep Javier C. embodies all of these things. He was not pushy, very knowledgeable and always happy to help. We made an appointment on Wednesday with Javier for Saturday morning and texted some of our interests (budget, cars, etc) so that Javier would be able to help guide us in the right direction. When we arrived, Javier talked with us about the kind of car we were interested in, gave some personal insights (but not too many) and led us to the KIA Soul section of the lot. He stood back while we talked, asked questions and decided on which one we wanted to drive. We really appreciated him taking a "back seat" to our conversation and letting us direct him. In the car, he did not overwhelm us with information but made sure we knew what made the car special and gave us good talking points. No pressure--ever. We got a fair price for our trade in and were approved within minutes and moved through financing quickly (Thank You John). Never did we feel stressed, pressured or like we were being pushed into a car that did not meet our needs. What did we get? KIA Soul+--pretty amazing car & pretty amazing group of hard working professionals at Lee Johnson. We'll be back for another car purchase. Just so you know--they have free car washes and loaners for life. All in all, we had a great experience with everyone at Lee Johnson and would highly recommend them for both Sales and Service. read more

I worked with Kathy Cope when buying my new 2016 Soul, which I love to drive. She was so funny, relaxed, and made the entire experience very hassle free. I would highly recommend sending friends here because I truly feel like they will get taken care of. read more

At 80k miles my Kia Soul brakes started making noise and, fortunately, this happened near the dealership. I pulled in mid-day without an appointment and was taken care on the spot. Jim fit me into the schedule, gave me a loaner and got me back on the road in 30 minutes. I picked up my car the next day, brakes fixed and interior vacuumed. Really great service - everyone friendly, polite and eager to please. read more

Was on vacation from California visiting family in Renton, WA and noticed my car spilling oil. This was on a Thursday and was leaving back to California on a Saturday. I tried to go to different Kia dealers (Car Pros Kia and Chuck Olson Kia and they stated they couldn't fit me in to their schedule and could not help me. When I called Lee Johnson Kia I spoke to Jim and told him my situation and he stated to come in and he would do everything to help me out. Jim was very helpful and knowledgeable and informative about my Kia and services. Needless to say their service was superb! Highly recommend this Kia dealership for Kia owners. read more

My husband walked out to his car from a long day at work to find all the lights on & hard to start. He took it to Lee Johnson Chevrolet (they are our go-to service for our 2002 Pontiac Aztek) and did an immediate diagnostic. The alternator on our car was done. Ken in Chevy Service went above and beyond in getting us a loaner (late Saturday & most loaners were gone) and worked with us to create a solution for our Aztek. By Wednesday we had decided to start looking for a new car (our 2002 has seen better days) and worked with Jesse in Sales from LJ Kia. He was such a wonderful source of information, knew his lot & all the cars and helped us find the perfect car (2020 Kia Sportage) along with great lease options that made it a steal! Javier in Finance was perfect (as always) in explaining coverages and made it very affordable to get the coverage that we needed in order to enjoy our new car without worrying about return fees, etc.. Lee Johnson Auto Family is an amazing place to get service, sales and financing--it's a one stop shop for anyone that does not want any hassle. Truly a great group of people and we just could not be any happier! read more

I was sold too much car, and they knew it the whole time. I ended up returning the car, but it's been over two weeks, and I haven't received my down payment back from them. I am getting the run around every time I call in; "Oh so and so isn't at her desk". Also, Kenny never took me seriously, or was even respectable. He barely gave me the time of day whenever I talked to him. read more