Strongly advice on not going here. Its a one man show running the business who is not customer…read morefriendly nor competent to understand customer experience. The owner is not reachable when it comes to wanting to cancel membership or any other request you have. Also the gym is pretty basic. They charged for two years when I went one time lmao.

The music is LOUD and obnoxious! Everyone that comes has earbuds or headphones so why is this music…read morenecessary? We can't even hear what we are trying to listen to!

Like everyone else states this GYM is nasty and unclean. The pool area has been closed for the…read morepast few weeks and pretty sure it was inspectors who shut it down for it not passing. As we saw people testing water after it finally reopened 12 days later. This closed the pool, hot tub, sauna, and dry Sauna. The mens bathroom is nasty and we have complained to no avail. I posted multiple pictures so if it only shows 1 image realize there were 6 uploaded. When I posted earlier it just showed 1. FILTH, DIRT AND GRIM WITH HAIRBALLS ALL OVER THE SHOWERS. THIS IS NOT NEW AS WE HAVE SHOWN THE FRONT DESK PRIOR TO TODAY (weeks and months ago) . SO I THOUGHT I WOULD POST PICTURES TO HELP THEM SEE IT. THIS IS FROM 3 DIFFERENT SHOWERS AT ROCKWALL TX 24 HOUR FITNESS. 24Hour - If you want someone to run this GYM correctly and get this place in shape I am available to make that happen. But it will require letting employees go that looked the other way and did nothing. I will bring in a team to manage this facility and grow this location and get rid of these negative reviews.

I have been a member of 24 Hour Fitness Rockwall since 2019. Overall I rate this facility as…read moreExcellent. The staff is always attentive to the needs and requests of gym members. Elijah is a great example. He is very attentive to what is going on at the gym and is very responsive to the needs and requests of members. He always contributes to making my gym visits positive. Ken

Being a member since 2021 I've seen that this Planet fitness location has maintained their…read moreequipment routinely. They've also recently changed the layout to accommodate for the different types of workouts. I've been a member of the YMCA, 24 hour fitness and Planet Fitness and this location offers ample floor space for ppl to simply stretch and/or do core workouts in lieu of having to navigate around equipment and/or infringing on a class like at the Y. I value things like that. They also offer different variations of leg, core, upper body strength training equipment so you don't have to constantly wait for machines like I've found at other locations. Now this may happen from time to time during peak hours but Ive found that the mornings it is a good crowd but not overwhelming. Women's locker area and bathrooms are clean. I wish they had saunas but there's not much more I would change, especially at this great price point! I did take off a point because outside of the app and/or occasional notes on the door, there's been times the gym has closed for emergencies which is an inconvenience when I'm not notified. Wish there was something they could send through the app??? In any case, I like PF and would recommend them.

I've been a member for quite a while and never had any issues with the equipment or the facility…read moreitself. However, I haven't been able to come in for the past year due to health issues. When an unexpected annual charge appeared--with no prior notice--I cancelled my membership the same day. Given that I had already paid $10 per month for over a year for a service I was unable to use, I reached out to request a refund or some form of consideration. Unfortunately, they were unwilling to help in any way. When I called the local location, I only received what felt like a scripted response rather than a genuine attempt to resolve the situation. If and when my health improves, I'm honestly not sure I'd feel comfortable providing them my account information again.

I joined Xcel in January 2022. I chose this gym because it was close to my home, it had new fitness…read moreequipment, a good assortment of free weights, it was clean, not overcrowded, and most of all locally owned and operated by a professional with many years of experience in the health club industry. After two years, this facility still meets all my initial requirements. When I joined, the owner of the gym, Frizz Poe, provided her cell phone in the event I ever need to contact her. I enjoy 24/7 access, and member safety is enhanced by 24/7 monitoring. If someone is looking for training assistance, licensed trainers are available for consultation. Unlike any gym I have ever joined, there is also a licensed physical therapist, Russell Darrington of Phoenix Osteopractic Physical Therapy, located onsite. This is not a "Big Box" fitness center, so like anything else, you get what you pay for. The gym is not overcrowded, and all the members here are friendly and courteous.

I hate leaving negative reviews but I feel compelled to do so with this gym . I joined this gym one…read moreyear ago for the sole purpose of using the trainer that was employed there. I was willing to drive 20+ minutes three days per week because I loved my trainer ! My trainer ended employment there recently and I called to end my membership . I received a call back from Frizz who proceeded to speak very negatively about my trainer . I was shocked and disappointed that she, as a business owner would speak so negatively about someone I hold in high regard! And I further discovered that Frizz spoke of me personally to several others when I barely knew her at all . Very, very weird experience!

All the things!! Coaches, facility and staff are outstanding! Great place of community and…read moreencouragement!

I love the community that pushes me to my limits. So glad that there is a class early so I can get…read morethe workout in.

I'm 65 and picked up bowling in retirement. But I felt weak after working 38 years writing…read moresoftware. The system Coach Salter uses really works for me. In one year I have doubled the weight I lift in each of the 4 stations: bench, squat, press, and dead lift. I feel stronger than I have since high school and boy has it improved my bowling. To be fair, you don't need strength to bowl. But strength gives you a real advantage and now I don't have to try to throw harder. At 65, I feel better than I ever have and you just can't buy that feeling. It takes work and the results will follow.

The Salters have been training my teenage boys for a little over a year. They have done a great job…read morebuilding my boys' physical and mental confidence. They are very encouraging and very patient. They genuinely care about my boys and how they are doing. We don't feel like just another client to them, but they make us feel like family. I recommend them to any of our friends looking to weight train.

Finally found a place to call home! Loving the F45 workouts and the trainers! Owners are personable…read moreand very involved!

This gym is awesome! Recently was convinced to do the free week trial with a friend of mine. The…read moretrainers are super energetic and kind. It's also a very friendly community. Def a no judgement zone! It's nice to see a range of athleticism from people who are "getting back into the swing of things" and people who are extremely fit. My favorite days are the weight/resistance days but after a cardio day I know it's what I need. I recommend this gym. Very clean too!