Been going to this place for a while. During my visit today the check in staff was super friendly…read moreand personable. I'm grateful for that but sometimes it's a hit or miss and with prior visits my check experience was not desirable. Check out staff could also be a little bit more friendly and engaging as I don't typically enjoy the check out process here. All the drs are great. Dr Michelle Do is wonderful and I love seeing her. Makes my day with my annual visits. Prior to her I saw Stephen Ekel. He is also great. Lens's are hell of expense to be in Network but maybe it's my plan.

Doctors are great! Supervisor tries hard to make things…read morebetter if you're not pleased. Took a month to get my lenses back. I keep going cause they're better than most!

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Very unprofessional front desk experience. I felt tension immediately during check-in over…read moresomething minor, and the situation escalated unnecessarily. I was told to stay at the counter instead of sitting down despite open seating, and was called rude when I questioned it. On top of that, I was repeatedly asked for medical insurance information even after clearly declining and stating I only wanted to use vision insurance. Between the tone, lack of clear communication, and overall experience, I chose to leave before being seen. I would not return.

Nice place to get your eyes checked.usually go to the man but this time had a lady and she was a…read morepleasure.Will try and book with her from now on

So... this is the 2nd time I got a confirmation email for an apt I NEVER MADE!! THEY "graciously"…read moreheld a spot for me. And no surprise that the unsubscribe button is inactive. Bully tactics don't work on me. I would never recommend a doctor that needs to resort to such tactics to gain business. Shameful, pathetic and desperate.

Doctors Dave and Herb are two of the most knowledgeable eye surgeons in the Charlotte market. They…read moreare caring and very thorough with eye care. I have been going to them for over 15 years. my Mom also goes to Greenman for her eye exams. We have recommended them to several of our friends and they rave at their professionalism and knowledge.

Came in for an appointment and they were sadly over an hour behind without letting anyone know…read moreupfront until we asked. I rescheduled with a different provider and only then learned that Greenman is really not even using the most up to date technology either. Mine is just one experience, but it seems they have room to improve. Especially not wasting patients time!

Tried to call to make an appointment 3 times, no answer. Left voicemails with a call back number,…read moreno call back. Emailed twice and was told to call, still no call back.

After 54 years I had to have my 1st real eye exam. Perfect vision up to this point with the…read moregeneric eye chart exams during physicals. I was a little nervous going in and the nerves quickly went away. The service was great from receptionist to Dr. Clifton and back to receptionist. All 3 ladies were very welcoming. Smiles everywhere! They just created a happy soothing environment. The exam itself very easy. Dr. Clifton was very thorough and was extremely informative and honest with my options after going over her assessment of my exam. Making it very easy to make a decision on the route I wished to take. I am extremely appreciative of all 3 ladies of this office. My 1st experience was a great experience! I have already referred 3 friends. I would highly recommend this eye Dr. to everyone in search of great customer service and warm personalities. Kirby H

Very friendly and professional. I was the only patient there at the time (probably because of the…read morepandemic) but I felt like I was their number one priority. Both the eye doctor and the receptionist were great! :-)

Very thoughtful and professional business. Dr Reeves is a very kind man who gives a very thorough…read moreeye exam. I highly recommend them.

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.