Sucks! We went in inquired about glasses and they said they will help us choose a frame for the right fit--- we started checking out glass frames and next thing we knew they are assisting other clients and they didn't even bother to inform us so we just walked away. Bad service-- No customer service-- they should just close down the Tustin Marketplace branch read more

Great service with Carlos. Very knowledgeable and kind. Very safe all staff wearing masks too.

My 10 year old daughter wanted to try contact lenses. We paid the $75 fitting/training fee and they were unable to train her and told us that she was not ready and to come back in a couple months. We went back two months later and this time no one even helped us and my daughter tried for an hour and was obviously unable to do it. Couple months later (now she's 11) they want to charge another $75 training fee when she was never trained before. I refuse to pay another $75! I will never go back to this place again. read more

Came to this location last night. The selection was definately better than other locations. However, the selections were different. So they might carry different frames depending on location. The sales associates were very friendly and answered all our questions with a smile. We will likely get our new prescriptions filled with them. read more

First order of two pairs of glasses for computer and for driving at night (asked them if my halo/spikes around lights during night driving can be helped) - they messed up with what lenses go to which frame. Redone it. Then I found out that distance glasses don't work, came back again. Turned out they missed I have astigmatism. Redone this pair again. And they still don't work again. Called several times and each time either voicemail or someone had taken a note with a promise to call me back but nobody ever called. When I came back myself they said it's too late and they can't help, pay out of pocket for everything again. Wasted tine, wasted several hundreds on frame and lenses. And no help, just indifferent "we can't redo it so many times", like it wasn't they fault each time. Won't come back to this location ever again. Luckily, there are many options around. read more

Horrible! They never submitted a claim through my insurance like they said they did. I ordered my contacts and they never came. Contacted the store manager who said they showed that it was delivered and now it was out of their hands and not their problem. I guess this is the new version of thieves right here! read more

Sigh. It's kinda a slippery slope between a 1-star and a 2-star place. But I gave this one a 2-star because they were supposed to replace my broken frames (less than 30 days after purchase) completely free. Can't complain about that part. I can, however, complain about their customer service and communication. I gave them my glasses on Sept 10, 2014. I called them twice and was put on hold for over ten minutes each time. Now it's October 4, 2014 and when I called, someone from the "lab" said that they have no idea what happened to my frames and glasses. Sad sauce. I need glasses. That's why I have them. I tried to be patient. Will update when I actually get my glasses from them. Update: got glasses from them, eventually. read more

LensCrafters - Unlimited warranty within 30 days mean exactly that. - Eyewear & Opticians Near Me - Irvine, California

I went to LensCrafters to buy glasses, and I had Shera Lee assist me. I really appreciated her help and patience as I tried on glasses. She was honest with which glasses complimented my face. She was so good that I ended up buying three pairs. This was one of my best LensCrafters experiences that I have had. I highly recommend going here. read more

Miko....The cutest thing to come to Lenscrafters in Tustin. I've never ever been to Lenscrafters before but decided to give them a try this year. I have to say my perception of Lenscrafters was kinda in line with the thought of Wal-Mart for glasses. I dunno why but I just never associated them having good lens/service. I think my perception of them was set in stone when they 1st came out and my family and friends complained. Since then (which was many moons ago), I just never considered giving them my time. Well, I will totally eat my words now. I made an appt and they were nice on the phone. I got the same day appt, I got there a little early to check out the frames and establishment. I met Miko, she was working during the holidays at this store, she's normally from the Bay area. She met with me, helped me try on several frames to my needs. She was with me till the Exam time. The Exam went smoothly, the doctor was super nice and made my experience even more memorable/noteable. I will say, I wasn't too impress with their brands....their higher brands were not the greatest and latest styles I thought. I'm a Frame Snob when it comes to frames/glasses. Having friends in the business, I've always been lucky to have the greatest styles/brands at the tip of my fingers. But I chose this particular store becuz it did have Prada and more higher end frames than most other stores. I'm not a fan of what they carried either but if I was gonna get a good pair at Lenscrafters, I wanted it to be a good frame/brand. I did do my research online and they had a red pair I was interested in. They actually had it in the store and it fit my face perfectly. it was a winner. The entire experience was smooth, I had to wait about 1.5 hours after the process to get my frames, the same day! Love it. Their return policy was pretty awesome too. If you're not happy in 30 days, you can exchange or return in. I was happy with my time there. I even got a phone call the following day from someone from the store asking how it all went. Wow....I will be coming back next exams. I don't know if I will buy their brands again, unless they get new stuff in. We'll see next year. Miko...I'm so glad you helped me...I know you made my experience a good one. Thank you and good luck in school. Hope to see you back down here next year. NOTE: If you see those coupons in the newspapers or magazines....they will not take it with any promos. You have to either take their current promos or use the coupons. So don't get all excited like I did! BUMMER. read more

Sheri is exceptional perfectionist. I have never met someone more talented and thorough. She takes time to really take care of you and will never go to anyone else. She adjusted my glasses to make them 120% fit and feel better. Can't be more thankful! read more

I work near by and know some of the people that works here. everyone is so friendly! i love how they have a better selection of glasses for you. the one that i used to go to didn't and this one is better! i don't like how they up-sell on everything, like not glassed wise, but their procedures or what else they can do to see if your eye is okay. i got sold for a retinal scan and that was the biggest waste of my copay of $50. ugh. just do the eye check and get your glasses, your eye is fine dont let them think otherwise read more

Came here a couple times and some of the staff was less than helpful because I don't look like a Irvine high roller. And I am not. But Dan and Luis were super helpful in getting me the right frames and making sure the nose cushions were comfortable before I left. I could hear other sales people treating other customers like this was fast food. "Heres your order, have a nice day. Next!" This is peoples vision. Take a minute and make sure you take care of the customer like Luis and Dan did. Thank you guys. I will come back every year for my glasses. I hope you're here LoL. read more

Great service! I went there with my broken glasses and they took care of me. Professional and value for money.

All time favorite store! You have to speak with the gentleman with clean cuts, specifically the one with the buff frame. I think his name is phi and the other Carlos. He showed me some really dope shades and made me feel very welcomed with sharing a little bit of the same lingo, wasn't necessary, but very much appreciated! They took really good care of me and invited me back if I needed any help Stay swole my guy read more

I told my regular optometrist about LensCrafters and he said that LensCrafters bakes their anti-glare coating onto their lenses whereas your non-commercialized optometrist puts the coating between the glass in your lenses, so they last forever and you can't be blamed for cleaning them "wrong". Yes, you get your glasses in an hour at LensCrafters, but the glasses don't even last you until your next allowance from your insurance. Not worth it, in my opinion. read more

LensCrafters - Eyewear & Opticians Near Me - Irvine, California

Ordered my child's glasses today and was told will be ready in 24 hours. Never got a call back and I decided tk come in and check today. The door is open and two people are working inside. They said we are closed even though the door is open and I said I just need to check and see if my glasses are ready and I had already paid for them. None of these ladies helped me. I mean seriously? I would just take one second. Bad bad customer service. So disappointed. read more

If I need glasses, I know where to go! I don't know how many glasses I've had from Lens Crafters on the East Coast, but this store in the Tustin Market has been the best store of all time! I got my third pair of glasses from this shop and I'm very happy. I am not an easy person to please, and the service is always outstanding! They have elegant and top quality brand names. The store also sent me a message saying the glasses were ready to go, more phone calls, so that's a plus! read more

Lani Hassen, the manager at this store and her staff are truly praiseworthy. If you find yourself looking for optical solutions, give this place a visit. read more

I have been going here since Tustin Market Place opened. I have ALWAYS had stellar service. They are TRUE Customer Service! I was 'wowed' on my last visit last week. I now have NO insurance, my favorite pair of glasses were scratched. COVID-19 has me in a dilemma financially, I need those glasses to work ...THEY took care of me. I feel blessed'! Thank you! I will be a FOREVER customer and have and will continue to send friends and family there. read more

Alejandra was great! She adjusted two pairs of glasses for me that were causing discomfort and was so nice. Quick fixes and now my glasses are great! read more

I had a loose lens on my backup frames. I was worried I was going to be left with no glasses. They were kind enough to take apart the frames and reseat the lens for me. I am extremely appreciative of everything they did for me. I hihgly recommend this place. read more

After being turned down at Costco because my eyes are so bad, LensCrafters hooked me up with some great glasses. They have a decent selection of frames. I'd say most of the frames are more towards the expensive side, but just look around and you'll find something good. Plenty of ways to save money with different discounts. Cynthia helped me with my glasses, and she was fantastic! Glasses were done in 10 days, and pickup was a snap. In and out in less than 10 minutes. read more

My husband wanted new glasses, one sturdy pair for around the house when watching TV In bed, and the other for work. We had a great experience. We were greeted by the manager when we walked in. Being a Saturday, it was busy, but there always was a pleasant person to attend to our needs. We came back in an hour and the glasses were not quite ready, but again there was someone to help us; a different person than when we make the order. Great service all the way around. read more

I made an appointment online for a new prescription for my contacts and glasses. When I arrived, everyone was very nice and welcoming. This location was fairly busy. I browsed the selection of glasses as I waited for my doctor. I inadvertently went out-of-network, so everything was a bit more than I was expecting to pay. However, this was my fault, not their's. I ended up using my existing frames and purchasing new lenses only. My glasses were ready very quickly. The contacts I ordered were shipped to my residence and also arrived timely. Overall, a good experience. read more

Temple of my glasses snapped and Luna was able to salvage them so I didn't have to buy a new pair. Even better, she fixed them for free and had me out of there in minutes. Great experience. read more

Called me and pressured for my one year appt, and when it was time. Didn't have my info in computer. It was like starting all over again. And then they get halfway through the procedure and say we can't confirm your benefits. So I'm stuck with the same glasses that didn't work well a year ago. Thanks for nothing. Go to a local optometrist. You'll have to wait a bit longer for your glasses. But they will get it right the first time read more

We have been a long time customers of LensCrafters and have purchased a lot of eyewear from them. The service is usually good and I guess it just depends on who you talk to. Yesterday we were at the store as one of the sides of my wife''s eyeglasses had a material issue and the glass had deteriorated to a point where she couldnt see thru it. Unfortunately we got a customer service rep who showed more frustration that being able to help us. She told us their systems were down for a few days so she couldnt help. Now a bad eyeglass replacement has nothing to do with the "system" and the reason we went to Lenscrafters was that we dont have to wait for a few days. If they cannot lookup the details, they should have just changed it (even though it might be partially charged a flat fee) but all she said was to go to a different location. The problem was with one side of the glass only so it was a material/warranty related issue, but we were still ready to pay if it could be done. What I disliked most is the attitude shown towards a long time customer - refusing to help and to keep pointing out it was an issue with how the glass was handled was quite disappointing. My advice to Lenscrafters would be to please hire better customer service reps and try to help customers when they need you rather than refusing to help due to computer systems being down. read more

I gave them a 4 ... wish there were half stars for 4.5. Would rate a 5 but there is always room for improvement anywhere... Service here is amazing. All the staff and team are super friendly. They have a good selection of frames. Came in at the end of the year on a late Friday evening when it was super busy but the staff were still super friendly and attentive even in the busyness of the day. Keep up the great work! read more

The hinge on my wife's glasses became stuck in the open position and no amount of coaxing could get it to close. That is to say, the missus wouldn't let me try after what I did to the shower door...busted. We took her glasses back to LensCrafters and shared our frame problem with one of the staff. After a quick review, he handed the problem off to the lead "crafter", Geo. He got some info from us and then said, "Give me a minute" and took the glasses back to the room where the magic happens. Shortly, he returned with my wife's glasses and the hinge was working. Still a little stiff, but he recommended treating with WD40 when we get home. Followed his instructions and it's a miracle...Huzzah!...The frames are like brand new. Thanks LensCrafters and thanks Geo! read more

This Lens Crafters has the absolute worst service I have ever experienced in a service business in my lifetime. They do not care about the customer only about taking the customer's money. Also they do a terrible job at taking the money. They recommend the wrong lenses and don't know how to correct their mistake until I tell them how, at which time I simply requested all of my almost $1000 back so I could escape their clutches. Then they did not release my I insurance without many calls and trips back to their store. Stay away!!!! read more

Dan the licenses optician is the best.. superb.. given A class service . Can't get any better. I have been wearing glasses for 40 years and never had licensed optician as best as he is .. Luna , licensed optician also helped me choosing and ordering glasses and she was so patience and gave me A plus service . Overall experience is just superb and i wouldn't go anywhere else . Thank you so much taking care of my mom and Luna , thank you for taking care of me.. read more

Terrible service,, daughter got a migraine due to broken lenses and inaccurate expectations set. Given number to general manager multiPle calls made and nnone returned. Never using them again. Do yourself a favor take your biz elsewhere. Was treated much better at the Santa Ana location. read more

There are multiple brands and so much to choose from and overall great experience. I was able to get what I wanted after asking! Phi was very helpful and I highly recommend this place! read more

I needed to place an order for glasses over the phone to be picked up by another party. Their customer service was awesome they help me pick a frame over the phone and actually chose one for me. 100% happy with the store. read more

First time to get my eye exam with Stephanie Mitchell and it went great! Dr. Mitchell was very kind and so incredibly detailed in her findings, explaining the slight change in my prescription and what that meant for my eyes. Staff were phenomenal. Store was clean and they followed all the Covid protocols, making sure they didn't exceed capacity, and consistently cleaning . I was very pleased with Carlos who helped me find the perfect frames and he made sure I got the best discount available. Over all a great first impression. read more

Super Friendly staff, hard working and fun conversations! The testing was simple and the process of picking glasses is always a blast. I will always come here for my eye checkups!! read more

First things first - I made my appointment on Lenscrafters.com, then I came here for my exam at the scheduled time. From the minute I arrived, I was treated quite well; I was very impressed with the whole experience! The optometrist who gave me my eye exam was funny and very relaxed, as well as being very thorough and careful. I had a really great overall experience. Next, I went to select my frames, and the service I received was exceptional; the friendly and knowledgeable employee really took their time, and made sure my new glasses fit properly and looked great. Bottom line: This is how optometry is supposed to be done - I'll be back! read more

I am giving this a one star rating simply because I consider both the iCare and LensCrafters retail as one business. With that being said the eye exam went well and the doctor was friendly and courteous I did feel a little bit rushed. However once out into the Retail side of it I discovered that the lens costs were higher than what I had paid only three months ago. I originally paid $221.41 On October 9, 2021 for the exact same lenses they were quoting me today. The new price is $371.41 that is a difference of $150. I brought the receipts in to show them and their response was you were given a discount. I asked for the same discount and the manager did not work with me on it and could not explain why they had discounted them by $150 in the first place. The total cost of the lenses were somewhere around $650 after my insurance paid somewhere around $260 my out-of-pocket cost was going to be somewhere in the range of $371.41. I believe there is a huge markup on the lenses keep in mind I'm not buying any frames that's just for the lenses. Needless to say I will no longer have my exams taken there or try to purchase any frames or lenses from Lenscrafters again. read more

My 94 year old mom fell and broke her glasses so she stopped wearing them when I realized she wasn't watching tv or reading the paper so I took her to LensCrafters in Tustin today. Happy to see a sign on the door saying the store was at capacity to be safe and please wait outside! It was great, waited just a couple minutes and they opened the door they fixed moms glasses and even repaired where tge lens had chipped during her fall! We couldn't believe it when she came back and said No Charge! This is how neighbors used to help neighbors! So wonderful to see LensCrafters takes care of their customers-even after you buy your glasses! Thank you soo much! read more

3.5 I was skeptical coming to Lenscrafters after reading the bad reviews and some of them do have merit to them, I had 0 expectations of customer service or even doing business with them and I am satisfied except for a few issues when you first come into the store. I started my order with Lenscrafters at the beginning of the month by just walking into the store and browsing, I noticed when we first walked in, NO ONE greeted us and we were left on our own and was never approached until I walked up to the checkout counter with a few pairs of glasses in my hands. Everyone who was on the floor or behind the counter was so consumed with whatever they were doing that they never bothered to look up and see people come into the store or if they needed help. I was able to flag someone down she was the nicest out of the other staff I encountered during my whole experience, Xiabelle walked me through the process and was familiar with someone having a heavier RX than most, I haven't gotten new glasses in 5 years and my eyes have really declined because of my health so a new RX was definitely in order! She let me put frames on hold while I went to other optical places but I did end up purchasing with Lenscrafters. I came back a few days later to finish the purchase and I saw a pair of glasses at the last second that were screaming my name so I went with those and technology is awesome that I didn't have to wait 2 weeks for my glasses they were ready the very same day! The onsite lab had my lenses on site and didn't need to be ordered which was great! I came back the next day to pick them up and they were super loose after 2 adjustments I thought I was okay but realized once I got home and started moving around that they were still too loose, I waited a few days to come back in and a very nice male employee tightened them, they still aren't super tight to what I would like but they are much better than when I first walked out of the store. He also exchanged my eye cleaning wipe that originally came with my glasses, it had a film on it that made my glasses so dirty and even after washing it I still couldn't get it out so he gave me 2 wipes! Overall, I'm extremely happy with my glasses, I do wish they would work on the customer service aspect when you first walk in, I think it would set a better tone especially if you are a new customer and need help. read more