Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!

We have used this company to open and close our pool for over 15 years and, until recently, they…read morewere generally responsive. Unfortunately, as the business has grown, customer service seems to have gone downhill significantly. Last fall, we had our pool liner replaced, which was certainly not a small expense. When the liner crew finished, they left numerous sandbags in the pool all winter. When the opening crew arrived this spring, they piled the sandbags on our lawn and deck. When I asked them to remove them, I was told they couldn't because the liner department had to handle it. At the same time, we had been promised that all of the pool fixtures would be swapped out for gray fixtures as part of the liner replacement. This was never done. I called multiple times regarding both the sandbags and the fixture replacement. I spoke with employees in the store, the repair technician who worked on our filter, and staff at the South Easton location when purchasing chemicals. Each time I was told someone would contact the liner department or follow up. No one ever did. After at least five phone calls, someone finally came and removed the sandbags. When I asked about the fixture replacement, I was told they knew nothing about it. I then emailed both Dave, the owner, and Alex, the liner manager. To date, I still have not received a response regarding whether they intend to complete the work they promised. My experience has been that when you're buying a pool or paying for a new liner, they're very attentive. However, when you need customer service afterward, getting a response is extremely difficult. Very disappointing experience from a company we've trusted and supported for many year

Really don't know where to start to say Thank You to Mike Santel and the rest of the team at Easton…read morePool and Spa! To the pool opening this season (Kyle and Tim), to the service at the store when bringing my water in to be tested (Tyler Hobacia) and to the troubleshooting over the phone! Your attention to detail and commitment to quality is second to none. As a new pool owner, I'm doing pretty well with understanding the operations of all the equipment but had an issue where my heater kept shutting off. After talking with Mike on Friday night, he diagnosed the problem and had another team member (I wish I knew your name to give you a shout out, too) here first thing Saturday morning....of Memorial Day weekend to address the issue. My pool is up and running beautifully! No wonder Easton Pool & Spa, Inc. is rated and ranked above and beyond the rest! Truly, to those of you reading this, I'm sure you already know how awesome this company is...for those of you that don't....believe me, as a family business owner myself, they are!!!

Matt and crew installed our inground pool 3 years ago. We have nothing but good things to say…read moreabout our experience with Apollo pools! You want a pool, these are you people! Very experienced and helpful throughout the entire installation process. We love our pool. They also do our openings and closings seasonally. Don't look anywhere else!

Matt and Tracy have been great over the past 5+ years…read more Highly recommend them, I have a Caldera hot tub I purchased new from them.

Manager was extremely knowledgeable & helpful in explaining the necessary procedure for taking care…read moreof a recently acquired pool. The prices were a little higher than a place like Walmart, however the quality of the products are worth the price point. Good service, point A to B transaction & overall pleasant experience.

I think his name is Josh, but he's the most minimum wage worker you can get for your store. He does…read morethe absolute bare minimum, gives no guidance on how to fix your pool/spa when there's chemical imbalances and issues, and has absolutely zero personality or customer service skills. I live 2 minutes from the store, and will have to go to the Weymouth or Brockton location instead because of how inept of an employee he is. And this isn't just from one interaction, I've had at least 5 with him now where I go to get my water tested, and he just offers absolutely no guidance whatsoever. Wish him a good day? He'll stay absolutely quiet. Ask him how the day is? Stays absolutely quiet. No chance of any decent human interaction whatsoever when he's working, you might as well let the customer work the testing station and do self-checkout. I'll take the 15 extra minutes to get to the Weymouth or Brockton location, at least I know they have actual human beings working behind the counter (Granted the weymouth one is having staffing issues), but I've yet to have a bad experience with those locations yet. Just wish I didn't have to avoid the one two minutes down the road because of this one employee who is just absolutely atrocious to work with. I don't often want people reprimanded or fired, but please send this employee back to training because you are going to lose customers.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Mike Small was tremendous. Very prompt and stood by his word! A rarity in business today, highly…read morerecommended! Al

Mike Saved Father's Day!…read more I've been parking at Seasonal Specialty Stores for years for every Patriots game and event. It's the best place to park, because you don't have to get on route one. I recently bought a house with a pool and the pump died on Father's Day. Mike made it so easy to replace! I swapped the old one out and the new one in. Took less than 15 minutes! Father's day was saved! They have everything for the swimming pool and have made maintenance and upkeep a breeze! FIVE STARS!

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

The best staff and service ! Derek and his team are amazing ! Purchased a hot tub and pool from…read morethem. From start to finish they were so professional, supported us every step of the way . Their installers were also great and professional. If you are thinking about making a purchase do not go anywhere else ! The support does not stop after the purchase. They respond and are available for all my questions! Going into the store you are greeted and treated by an entire knowledgeable and friendly staff. I can't say enough wonderful things about them !

The owner is very rude, I've seen him be a jerk to his employees on more than one occasion, they're…read morepools aren't that good and usually need repair, I don't think I would use these people ever again. Rude, unprofessional

Have worked with superior pool for over 20 years. They are a great local company that stands by…read moretheir work! Very supportive of local charities and always donating their time and efforts. Would highly recommend!