Ever since new management took over the place has gone downhill. Everytime I stop by I am frustrated. Typical retail with employees that had no training and probably pay minimum wage. Last time I come in, they charge me 2 of the wrong product by some new employee. No biggie, I will try to come in again to get a refund. But they complained I needed to bring in the giant boxes of chlorine. I am not hauling that back for the small refund. for the difference Eventually gave it to me as this one time "courtesy". Should be obvious since I never buy the other product and consistently buy the other. The courtesy would of been not to screw up in the first place. Leslies reminds me of the old retail chains that grew too fast and eventually went out of business like gamestop. I am either using a different store going forward or just hiring someone. I was borderline going to lose it. read more

What a mixed bag of experiences. The store was very helpful in directing me to service center dispatch. The dispatch center scheduled a tech to do an evaluation. The tech arrived on schedule and provided me with an estimate. The service dispatch then had a comedy of errors over the following 5 days with miscommunication between the tech, dispatch center and local store. It took 2 weeks between the initial Call and when the tech was finally onsite to do the work. The tech (Robert) was great. Did the work, cleaned up, and came in under budget. Overall not a bad experience but the dispatch center is not very good. read more

Always feel warmed and welcome every time I come to Leslie's on Dean Martin and Warm Springs. Mike Relaford is the best! My pool look so clear and clean with all of his advices! Come see Mike and Julie!! Looking forward to visit this location this summer long!!! read more

The staff at this store are great. I am there a couple of times a week and I appreciate that they always stock what i need and help me get in and out of there. The staff is always very friendly and helpful You all do a great job with this store Thank you Scott Complete Pool Services read more

I went to Leslie's to get my pool vacuum fixed. Brandon opened the vacuum and was able to diagnose it and told me how to fix it. No charge. I was so happy. Great customer service is hard to find. I will make this location my only location to fix my pool issues. I'll tell all my friends. Mike was fun n helpful too read more

This is the only Leslie's I will shop at and I have one that's a stop light away. Noah is always friendly and so helpful. I am able to take in parts and pictures of things I need and leave with them. It's rare now to have a salesperson be knowledgeable about what they have to offer. read more

Went to Leslie's pool on Sunset and Sandhill. Very dissatisfied with the services I understand company had issues with the other staffing. Not my circus not my Monkey. So I placed order online for the 2 1/2 floating pad. I called to see if they in fact had the thing in which they did. So I asked if they match the online price which was half price. I was told no that I have to order it online to get that price? Didn't make sense to me but I ordered it online. After 4 hours I went to pick up. Nope they don't have it in there computer. I told them well I have the printed out right here. The new person they hired got an attitude with me and says we cant do anything without the computer says So? With that said I walked out and will not do business with this Leslie's pool again. They have younger people STAFFING that work there that don't HAVE knowledge that I have seen. When any other Leslie's pool will accept or even match prices that our online. SO with that said we will drive the extra 2 miles. As of right now at 430 some 6 hours later still no word on my order. When you look on line it says its being pulled. Its not hard to pull two boxes off a shelf. read more

The only place to purchase pool and spa supplies in Las Vegas! Friendly staff and great selections! Thanks guys! read more

I had to purchase an obscure part for a pump. The employee who helped me was knowledgeable and knew exactly what I needed I despite my poor description. The part was a bit pricier than I expected but it was exactly what I needed and was not available at other stores like Home Depot or Lowe's. read more

Was there for 20 minutes with only one customer ahead of me. They only had one employee on duty and he never acknowledge people walking in. Stay on phone the entire time I was there. He could of least ask what was needed while on hold but never looked up. Had previously had fairly good service. I would recommend one of the other stores in future that has a bigger staff read more

They are price gougers! They charge $25+ more for parts than their online site, which they don't honor to match. That is what NPS (former store name) did and changing the store name to "Leslie's Swimming Pool Supplies", doesn't change their attitude with the way they run their business. All they want is your money! The more they sell to you (even if you don't need it), the more money they can amke from you. read more

Extremely friendly and helpful staff. A rare find in Las Vegas. Kudos to however hired them!

I needed a valve assembly but their price was $30 higher than Amazon, which they don't price match. Their prices for chlorine and pool salt were higher than Costco/Home Depot. Friendly staff though. I'd rather wait an extra day for Amazon shipping than buy from a company that isn't price competitive. read more

I have found this location to be very helpful. Unlike some stores they seem to greet me and are in good spirits. I recently visited for a part they didn't have available and recommended another local source. I recommend this branch from my recent experiences. read more

I had the worst service from this store, I brought in my vac cleaner for repair and was told they were too busy to look at it for 2 straight days by Cameron. I finally went to southern highlands and it was fixed in 10 minutes. Cameron is what I call a lazy,uncaring person when it comes to service, I wanted to grab him and throw him out the door. What a Bum!! read more