after writing a review of my experience i received a call from lexus wanting to speak with me concerning my post. i was unsure as to how to approach the situation. nonetheless i went to their store with an open mind and i am glad that i did. michael the mechanic/technician was extremely helpful. i am no where near being a car expert but he still took the time to explain my car's issues to me. he was so informative. even though i may not understand everything he took the time to show me parts and answered my questions. in doing this he gave me reassurance which i greatly appreciate. thank you michael for the time and care you showed that day. FIRST REVIEW: i will never bring my car here again. i got a smog check for around $60 for them to say my car has passed. i went twice and the paper work did not add up. on the first time it says that everything was good but my horn. the second time it said everything was good but my catalytic system. how can i pass smog test if the catalytic system isn't functioning properly. this was in the same week. so basically they took my money but didn't check the things they said they would check. i was quoted over $3,000 for the replacement because they insisted that i get the whole thing replaced. upon leaving i was told no further damage would be done because of the system not functioning properly. well this too was a lie. not shortly after my check engine light came on and i took it to another place to get it checked. it was a cylinder one misfire. ultimately taking their advice has left my car in worse condition. i began to shop around to find out why it was so much and to learn about this part. another mechanic said that it is not true that i have to get the whole system replaced when it is the extension pipe that is damaged. they do not care about their customers it is more so about the money and showing face. the person i worked with was jennifer. either she doesn't know what she's doing or she is a liar. i tried to give them the benefit of the doubt but when i call and inquire about my last visit and can't even speak to someone with knowledge. or jennifer to see why she told me these things. it becomes very frustrating. i can't leave my car or my money in their hands any longer. read more

I have to give this dealership a maximum of 2 stars because of one of the salesmen. My husband and I went to this dealership to look, drive and purchase a 2017 Lexus RX450H, which is the hybrid. Right off the bat, I informed the sales person that I am also looking at the Infiniti QX60, QX70 and the BMW X5 - his comment "obviously you haven't done your research". That didn't set well with me, because I have done my research. I wanted to know the difference in the F Type compared to the regular, and he said it was only the rims...WRONG. He asked what made me decide on a luxury car, I informed him that I had the VW CC Luxury car, and he got snippy and said it not a luxury car, it is generic. Again, that didn't set well with me, so I had to tell him to get me a different sales person because I didn't like his attitude and lack of knowledge of what he is selling. The next sales person, George was super nice, explained the difference in the F-Type, which there are plenty, and took us on the test drive. I will go back to this dealership as long as I can deal with George. read more

I recently decided it was time to replace my 10-year old Jetta and began looking at cars. The Lexus RC F-Sport was at the top of my list;, so my husband and I went to Lexus El Cajon. To be perfectly honest, I was dreading going there because car salesmen are typically so pushy. However, I was pleasantly surprised and delighted by the experience at Lexus El Cajon. Joey approached us right when we arrived and immediately showed us the RC's that they had on the lot. He was very knowledgeable about the car, answered all of our questions, and took us on a test drive (I drove first, followed by my husband). We thoroughly enjoyed our conversation with Joey and left feeling like we had gotten a great first experience with the car. We went and did test drives on several other cars the next day but I was still sold on the RC, and on Joey as our salesman (the people at other dealerships were pushy and/or unfriendly). We went back to Lexus El Cajon and ended up purchasing a car that I am absolutely in love with! In order to get me the exact model, color, etc. they had to find a car at a dealership in Vegas and have it sent out. They worked with us on trading in my Jetta, and we were able to negotiate a great deal! We left absolutely thrilled with the whole experience....and I was even more excited when I picked up my new car less than two days later! I can't recommend Joey and the team at Lexus El Cajon highly enough! read more

I had a major issue with my plates and this dealership. Horrible experience, however after nagging them for 5 months I did get the situation resolved and they did make it right. Three stars for the headache, bumping it up from my original one star I posted while trying to get them to fix the issue. read more

Depends on what department you work with. Even though sales, service and finance all work in the same building it does not mean they work together or pass on information to one another. Really thought Lexus would be top of the line in all aspects of purchasing a vehicle. This is the 3rd Lexus I have purchased. First one was RX300, Lexus Carlsbad. Paid Cash. Great vehicle and excellent dealership. Only problem with this vehicle is the keys breaking in half and getting stuck in the ignition. This happen with both sets and depending on where they break it can be $450 to reprogram a new key. We did finally find a locksmith that assisted in the repair and purchased a rubber key holder. Went to Lexus El Cajon in March 2012 and was very fortunate to have Eva Martin assist us. Purchased an ES 350 with $10,000 down. We also purchased the extended warranty program. I ordered side moldings and paid cash through the service department. I retired and knew I would not be putting tons of miles on the vehicle , but I felt more comfortable having the extended warranty because of all the computer issues that can happen. Great sales representative and easy service install on moldings. Car had 32,000 miles on when I bought it and it had 38,000 when I traded it in. On August 7th, 2016 visited Lexus El Cajon again to look at another RX. I have problems with my neck and wanted a vehicle that sat up a little higher. Called ahead of time and spoke with Eva. When we arrived she was waiting and showed us a RX that had just been turned in with 16,000 miles on it. Everything I wanted including a backup camera and all wheel drive. Now the hard part, dealing with the finance manager. You are given tons of papers to sign as we all know when buying a car. I was given no great deal on the trade in value of the ES because there is an AIR BAG RECALL and all Lexus will tell you to do is not use the passenger seat. I did request side moldings and the extended warranty to be financed. However, when I spoke with him the next day he said I did not order the side moldings and it would cost me another $1000. I thought that was rather high so I contacted the El Cajon Lexus service department and was quoted $450. On Saturday, August 27th, I received a billing statement for my traded in car and a bill for my new RX. I contacted the financed department and was emailed back a respones thay had paid off my car to Lexus Financial services but the check had been returned...... The manager stated in his email he would check it out on Monday and get back to me. 2:00 Monday afternoon, heard nothing so I telephoned to see if he was working. Yes, he was but they put me in his voice mail. Called again at about 5pm and he was just finishing up with a customer. My not so nice conversation consisted of,. Is my ES paid off? Lexus financial returned the pay off check. Ok, does that mean the car is paid off? They returned the check. What about the monies due for the extended warranty that was due me? Oh, that can take 2 to 3 months for you to get. Let me get this straight, I paid off a car 8 months early with another year warranty paid for and now I have to wait 2 to 3 months to get my money back. Remember, I traded in my vehicle almost a month ago. Financial Manager, yes, that's how it works. Hang up!!! On Tuesday, August 30th I contacted Lexus Financial Services directly. Now, this is not the dealership., this is the Finance company that finances the vehicles. What a difference! The Representative was respectful and very concerned about helping me. Yes, the ES is paid off and I will have my $671.00 warranty insurance check due me within 48 hours. Amazing how a professional employee can be so helpful and really concerned about you. To be fair I did receive a telephone call from John in the Finance department of El Cajon. He was very nice and apologized for all of the inconvenience. My rating: Ask for Eva Martin if you want to buy a car she really is helpful and concerned. John in the service department was very professional. Avoid finance and pay cash....or use your bank loan dept. or credit union!! Customers do appreciate return telephone calls or emails. Told my neighbor that just purchased a new Mercedes and he said he did not have any problems and he traded in an old truck. Come on Lexus you have a beautiful car, customers should be important to you!! read more

Started at San Diego Lexus. Loved the salesman and went back to order and he was busy so he sent me to his associate. I shared the Internet price I was quoted on the car. They refused to honor it and told me my chrome wheels would be 2500.00 from there I went to El Cajon Lexus. Ramona Cardova bent over backwards for me. Ordered the car at the price point I requested. Arranged for my chrome wheels at less than half of the original quote. Right now I have saved almost 6K over San Diego Lexus. Everyone from the GM, to sales and finance have been wonderful. I cannot say enough good things about my experience. Love my 2013 fully loaded ES300h! read more

When I had my Lexus in getting a mirror replaced, I was told that my brakes pads were at/under 3 millimeters and brake work was needed. I was quoted in the neighborhood of $300.00 for the work. I called Firestone in La Mesa and got a quote of $150.00 for the work. When I went to Firestone, they asked me why I had thought I needed brakes and let me know that my pad were over 4 millimeters and no work was even needed. Watch out for Lexus El Cajon - overcharging AND not truthful about needed work. read more

My husband and I arrived to the dealership a little after 7pm and we began looking at the certified pre-owned vehicles. We looked at several cars and even opened doors to test the inside. We had a few questions but unfortunately no one came out to even acknowledge us. We were there for at least 20 minutes. We were the only ones there. I can understand if they were busy with other customers but at one point we looked across the lot and made eye contact with a few of the sales men. We did this a few times in hopes that they would approach us. They just kept talking to each other and glancing at us. I'm still very interested in buying a Lexus but will have to go to a different location and hope I get service there. read more

They went from being one of my favorite places to getting my car serviced to being the worst. To make a very long story short-I had recently got my car serviced there for a burnt out taillight and oil change. When I brought my car in my taillight was red, then when I picked up the car its was 1/3 white. They said the housing melted pretty much. In the 2 or so days they had my car-hmm very sketchy. I tried to explain it to the manager of Clayton and he said it didn't happen there. So they pretty much were going to do anything about it besides offering me a 20%discount. I told him I would never pay for something that wasn't there when I dropped my car off. I tried to get in touch with the owner Sean Crowley via Facebook and he didn't even respond. Wow good job. Oh and to add to this comment I went in for a service a month prior and they said my battery was bad but it wasn't I knew this because I took it in to be tested at Oreilly Auto Parts. They sold me a battery that was refurbished for $200 but come to find out my starter was replaced. This is a shady place all together read more

Glen is the man! I was thoroughly impressed with how a customer complaint was handled and I am more than happy to update my review. Thank you again for your continued help! read more

I usually go to Lexus Escondido where I bought my car to get all my services done, which is close to work, but I live in El Cajon and decided to make an appointment at Lexus of El Cajon for my most recent service. I have always been treated like a Queen at the Escondido store so I naturally expected the same treatment. Boy was I wrong! I pulled up to the service area and waited in my car for a moment expecting someone to come out, open my door and ask me what kind of service I was needing. No one ever came. It didn't even seem like anyone even noticed that I was there. So I got out & finally figured out where to go to get some service. I had to wait a few minutes until the service person I had an appointment with was ready for me. No one showed me where the waiting area was, didn't offer me anything to drink or more importantly treat me like I was a Lexus owner. When I called to make the appointment they had asked me all the regular questions about what kind of car I had and quoted me a price for a regular oil change and tire rotation. Of course when I get there the price was double what was quoted and I was also informed that on my IS250 you can't rotate the tires because they are staggered. These things should have made me walk out the door right then but I was past due for service so I just decided to agree to the price. I was then showed some deal if I purchased 3 services it would be the same price as only 2 so I was saving $100. When the service person was explaining it to me I was utterly and completely confused and when I told him I didn't really understand he just laughed and said I know it's confusing but you're saving $100 and it insures that you come back here for your services. I declined. His next question to me was could they change my license plate frame in the front from the Lexus of Escondido to a Lexus of El Cajon one. I was in shock. To make matters worse, I was expecting to get a loaner car since I made an appointment and when I asked they said "I'm sorry but we don't do loaner cars for just an oil change but we have a shuttle, where do you want to go?" I also declined their generous offer of a shuttle and had a friend pick me up. Overall, I had the worst experience at that dealership (even other than Lexus dealerships). I will never go there again nor will I recommend that anyone else go there. Driving to Escondido is well worth it to get the treatment they provide and that Lexus owners deserve. read more

I purchased the ES 350 last week from this dealer, after shopping around at two other dealers, one in Orange County and one here in San Diego. I must say my experience overall was great. We have a budget and certain expectations in our new car and by letting the sales manager know ahead of time before we came down, it was a better buying experience for us as this is our third time buying a new vehicle so I have always resented the process at the typical dealer, quick deals and hard sales. We were supposed to meet with the sales manager but he was wrapping up with another customer when we came so a young man named Ash was introduced to help us. Both my husband and I test driven the IS and ES, Ash is quite knowledgeable about the vehicles and therefore was able to guide us to the vehicle that would work best for our family, I love my new car. Bill and another sales manager which I don't remember the name unfortunately were quite helpful, I felt that they really wanted to make the deal and worked with my budget and have given me all the discounts and promotions available plus I did not feel pressure at all. Because of my budget and what I was not willing to spend, I don't think they made a lot of money from me but never once did I feel I was treated anything but a very important customer to them. They care about repeat business, there wasn't any fancy show room or treats, just water and the products and the service, simple as that. I would recommend checking out the different dealers including this dealer and see the difference for yourself, I am sure you will probably end up buying from here and find that there is something difference about this place, they are not as busy (probably because of the location and the lack of advertisement) but they are just a nice genuine group of people from sales to service. Other dealers should train their staff and runs it like this place. I don't mind sharing my experience to all that cares about quality, time and service. read more

Top shelf service and customer experience. Matthew Milligan is by far the most helpful service manager I've ever worked with. Thanks, Lexus El Cajon. read more

I had the pleasure of doing my first lease at Lexus of El Cajon. The process was smooth and organized. There was no pressure or sales schemes, and I felt like they genuinely cared about what I was looking for. I met Pat in sales who was totally down to earth and listened to what I was asking for. He definitely had a lot of patience because I am super picky! Justin in finance was quick and thorough. I appreciated the fact that he stayed way past store hours to make sure I went home in my new car. The GM, David and Jeanette even went out of their way to make sure we were comfortable. Thank you for the muffins and coffee!!! read more

So I was refered to shop here . They had a honda element for sale .I asked for two things. 1. tune up. 2. handbook for car. They showed me a list of the things they had done and said handbook would come in a month. The day I took the car to get the check from the bank it broke down in front of the bank THAT FIRST TIME i DROVE IT FROM EL CAJON . Now they fixed it and gave me a loaner but withall the work they said they did I don't think that should have happend. Plus it broke down for the same problem three days later which I paid my mechanic to fix personally and never had the problem after he did it. Then I called 4 months later about the hand book then they told me a year. Really? Really ? A year for a handbook. Anyway Its been almost two yrs now with no book and had the nerve to send info that a new salesperson would help me from now on with no word on the book and when I called her ,no help. I just ordered a hand book three days ago and got it today. For a luxury car dealership you guys SUCK BALLS! i'VE GOTTEN BETTER SERVICE FROM LITTLE DEALERS YOU SHOULD'NT TRUST ! read more

We had a good experience working with Eva Martin as our sales rep for the purchase of our 2013 Lexus. It's a fabulous car, very high-tech too. Eva was helpful and flexible in scheduling 1-on-1 training sessions to teach us how to use all the features of the car and the cool computer system. We actually financed and bought the car through NewCars Inc through our credit union. Eva came to the credit union to deliver the car, sign papers, and walk us through a test drive and basic usage tips to get us started. Earlier in our research process we went to Lexus San Diego on Kearny Mesa Blvd and found them not so friendly, helpful, or inclined to discuss pricing. I highly recommend Eva. read more

Went here for service as part of my warranty. Appointment is at 3PM but we arrived around 2 in the afternoon. The girls on the counter immediately approached us and was told that a service technician will be with us shortly. Waited and finally had this person approach us. Saw the car drive in at around 2:40. Gave us 1.5 H estimate for an oil change. Left almost 6 PM. Does it really take that long for an oil change?? Lost the chance to go another appointment. What a waste of time. I will stay away from this place. NEVER again. read more

Great experience at El Cajon Lexus the sales person was very helpful and I was in and out of Lexus with the new car in less than two hours. The sales rep was also very helpful in making sure that every detail was attended to and that I knew how to operate my new car. read more

Lexus El Cajon put new tires on my 2013 Lexus. Left the dealership with tire pressures reading 39 and 40 PSI. An hour later I was headed up hwy 15 and tire pressures started to climb. I called Michelin's customer service and found the correct cold pressure was 33 PSI. Had to continue on until I found an exit with a gas station and put the correct pressure in. I believe there can be no excuse for this except incompetence. read more

We have leased 15 cars over the years and have had varying experiences, mostly just average or poor. This was absolutely the best experience we have ever had. We knew the car we wanted and we did our research by visiting and calling several different dealerships in San Diego. Because we did our research, we knew what the car should cost, the rebates available, etc. Negotiating with George Gorgees (Sales Consultant) and Jorge Suazo (Sales Manager) was refreshing -- they were open and honest and gave us the best possible price right out of the gate. No haggling required! The coordination between the sales consultant and manager was seemless. The customer service was OUTSTANDING!! We live downtown and never visited the dealership. The deal was negotiated over the phone. They prepared the paperwork in advance and delivered the car to us at our home! Yes, you heard that right! We never went into the dealership. They delivered the brand new Lexus to our home, with a big bow and paperwork ready to be signed. All paperwork was completed in 20 minutes. I have never had such an easy and gratifying experience with a car dealership in my life. I highly recommend buying or leasing your next Lexus from George and Jorge at Lexus El Cajon. read more

I just want to thank sales consultant Eva @ Lexus El Cajon, she helped me so much into getting my Lexus NX200t Eva knew everything I was looking for! 11yrs working @Lexus El Cajon means a lot! She was very knowledgeable, profesional and friendly since the beginning!! Now my husband needs a Lexus too! We will be there soon! Here my 5 stars to Lexus team! read more

Shopping for a car is never easy, but when I arrived at Lexus of El Cajon I was greeted by Martin, and he made the entire process so easy. He answered all of my questions, and even went above and beyond to make sure I was happy with the service provided. I was thrilled to work with someone who really cared about what I was looking for and not just to make a sale. If you are shopping for a car, ask to speak with Martin M-- he really is the best! read more

I usually go to Lexus SD (I've leased several RX 350s over the years) but decided to check out Lexus of El Cajon when it was convenient recently. So glad I did! Went in wanting to take a look at the GX (a third row vehicle would be nice) and met with Eva in sales. She's knowledgeable and helpful, but not pushy at all. I also had the pleasure of contact with the manager David Wolfson. Like Eva, David is personable, professional, and truly focused on excellent customer service. Since I'm not switching vehicles immediately and my current RX was due for service, I asked their service department to handle the maintenance. The service department was excellent- welcoming , professional, and efficient. The positive experiences in both the sales and service departments encourage me to be a loyal Lexus of El Cajon customer. read more

I usually always buy my cars from family owned lots but I'm so glad I decided to try something new! I went to Brian Hart at Lexus of El Cajon & he was very informative he really knows his cars! He was very patient being that I had my 3yr old daughter there running around with me, He answered all of my questions & has excellent customer service! When I finally purchased my car they had it detailed & all ready for me! Justin Kasper also did a great job with getting my rates down as low as can be! He shopped around and was able to lower my rate even after purchasing my car! Thanks Lexus for the prestige experience! read more

I went to two Lexus dealership in the San Diego area, and both had awful customer service. The car I was interested in sold at this location, so the sales man who could barely keep his head on straight, tried to sell me on a lease. I was open to this idea but wanted further information. I called the dealership directly in the morning and never heard back from anyone. I also sent a message to the sales man helping me with the car that sold, and never got a call back till late in the day. What is going on with San Diego and the awful service at its luxury dealerships?!? I am a San Diego native and it is sad to see that service has declined in this area. I moved away and to come back to such failing customer service, it really doesn't reflect "the finest city" moniker. Word of advice, you are a luxury site, please hire sales people that want to create trust and a loyal base. The people working sales here were like the same type you would find at the ultra- used and damage car spots by the boarder. Sleaze ball central. read more

On 3/22/19, my two sons and I started a road trip to Phoenix from San Diego. We had discovered I had a headlight out the night before, so we decided to swing by Lexus El Cajon, on the way to our destination, and see if they could replace it without too much waiting, as we had an appointment with our 94-year-old grandfather in Phoenix. There was a long line of service vehicles in front of us, but, I explained our predicament and told the service rep that if they couldn't fit us in, that was OK, and we would just try to get it changed in Arizona. OH. MY. GOSH! I could not believe what they did. Not only did they fix it on the spot, so we could continue our journey, but they installed the bulb for free and gave us the bulb for free. NO COST at all! They were friendly, prompt, courteous and left a very good taste in my mouth. I wish I lived closer to El Cajon so I could go there for service. They were amazing! I promised I would write a review to let the world know, and here it is. read more

Lexus and Toyota leasing. Be careful. They now send you a bill after returning a leased vehicle for excessive wear and tear. I returned my Lexus 10,000. Miles under the agreement in perfect conditions. The dealer took the car and I leased another car. One month passed and today I have a bill for $1074.00 from Toyota leasing. Now they are threatening me... I'll never lease a car for them again. They don't tell you that. I'll be in front of the Lexus dealership with a big sign saying. Unfair leasing practices. read more

I have been coming here for service for 3 years. I have never been disappointed. They go above and beyond. Jennifer is who I use. When I get my car detailed, she inspects it first. I had her send it back once, when it looked ok to me. They just caught a battery problem before I got stuck! And it was covered under Warrenty. They always have a loaner for me too. read more

Eva Martin and the gang at Lexus El Cajon provided exceptional service and support to me in purchasing a new 2012 RX450H. The experience was free of hassle, they bent over backwards to provide me with all the information I needed - and as a long-distance sell (I live in the Bay Area), I felt like they were in my living room answering all the questions I had about the new car, features and Lexus enForm (video car manual that you can access by downloading app to your smart phone - WOW! I am so juiced. I highly recommend Lexus El Cajon to anyone in the market for a new car...I've never been treated so well by car salespeople! Thank you Eva and Kenny Lehmer! read more

I recently was looking to lease the brand new Lexus IS 250 F Sport that had just come out two weeks prior to my visit (you couldn't see much details online about it) and it was a great experience. The sales people were courteous, knowledgeable and polite with a good selection of inventory... They found the car I wanted at another dealer and got me on the road quickly. While in the process, I was updated with phone calls often. The dealership made me feel important and that my satisfaction was important as well. I also got a great deal. My experience at Lexus in El Cajon was just an enjoyable experience. read more

I'm very satisfied with my purchase from this place! Jade Zeigler helped me get exactly what I wanted even with owing some money on my previous car. I would definitely recommend going to her with your car needs because she makes it quick and easy. It wasn't stressful at all like the last car I got. read more

The entire team at Lexus El Cajon is Great! I had a car that I was completely unhappy with and they were there through every step of the process to find me something that I would love. My IS350F is my favorite car that I have owned, and it would never have been possible without everyone here! I will for sure be coming back here for another car! Thanks so much! read more

If you are in the market for a fabulous car and are looking for a very positive and actually pleasant car buying experience, then look no further.....Lexus of El Cajon should be your first and will be your last stop. Owner David Wolfson and his team led by Pat Danyo and Justin Kasper were phenomenal to work with. You are greeted by nothing but smiling faces from the second you walk in. The girls in the front are sweet and accommodating. Every employee actually stopped to say hello and asked if I was being helped. The dealership is comfortable and inviting with lovely appointments which makes one feel like you are in someones living room. I hate to negotiate and just want a fair deal....that's exactly what I got. They went out of their way to get the exact make, model and color combo I wanted by driving to Los Angeles to get the car. Once it was in my possession, the most knowledgeable and nice young man named Joey LeBlanc very patiently spent time with me to walk me through every aspect of the car. Lexus of El Cajon will be my go to dealership from now on!!!!! read more

I have now owned three different Lexus and have been very happy with the quality and service with the vehicles. Perry from service has always been polite and taken care of me. The warranty is extremely good and there are no hassles when it needs to be used. They supply a courtesy car if needed. Hats off to you guys keep up the good work. I love my RCF read more

Let me preface by saying most of my qualms are with the service department, though a few with the sales team as well. SALES: I bought a car here 10 years ago, had a fantastic experience and LOVED my car. 2 kids and 2 dogs later it was time for a larger vehicle, so I came in and test drove a few SUV's and was ready to trade in my sedan. After test driving 2 vehicles, i wasn't ready to buy on the spot- and told him I needed roughly a month...I never heard from the sales advisor again and ended up purchasing from another Lexus dealer. SERVICE: I had been waiting for my turn to come up to get my airbag replaced, calling monthly to follow up. In October I called and was told I could get the recall completed, he would order the part and I should call back in 2-3 weeks to ensure it arrived and schedule the appt at that time. He also updated my new vehicle information new make/model/VIN etc. as their system was still showing my previous LEXUS. 3 weeks later I called and spoke to someone else in the service dept to schedule the work. She had to call me back while she checked with parts to ensure it had arrived. Once again she had the wrong car info and I gave her my make/model/VIN etc (annoyed) as I literally just did, and I let her know. Fine. She calls back and let's me know they do not have the part, but she will order it and it'll be here within 3 days- great! So I schedule the appt for the following week. Shortly after I get an email with the WRONG car, my old car and wrong appt time, but correct day. I left it alone. Appt day: I show up and pull in the line for service, getting checked in and the guy can't find my name or vehicle by looking up my vin ( insert eye roll). They made time for me, I checked in, got my loaner car, was told the work would take 5-6 hours, no problem. 2 hours later I get a voicemail... the part for my vehicle is special order (I KNOW!!), they don't have it in stock and it will be a week until my car is ready, but I can keep the loaner for now (which they gave me with less than a quarter tank of gas). Overall the most annoying experience, waste of time & energy and complete lack of internal communication on their side. Won't be shopping or servicing here again. Sad, a customer for over a decade with 4 LEXUS's in the family. read more

I regularly take my car into Lexus of El Cajon for service. My car is 10 years old 175,000 miles and runs great. I will only schedule with Jennifer. She is smart polite and friendly. Her smile brings me back. No hassle getting a loaner car. I am in and out no time at all. read more

I purchased a beautiful 2016 RC 350 from Lexus El Cajon! Dylan Ramo was the sales representative & delivered the vehicle in the PERFECT fashion... he was not "pushy" and was very pleasant! He offered a "test drive" locally & volunteered the new car to be driven 20 miles away (to my home). I commend him on his EXCELLENT sales job!! read more

I am a very careful car buyer, and I thoroughly researched the pricing and options on the Lexus ES 300h and knew what I should pay. So imagine my very pleasant surprise when the e-mail quote I recieved from Chris Link was well below what I expected to pay. No haggle and easy peasy! The entire experience was as pleasant and professional as could be. Chris sat in the car with me for 45 minutes going over the awesome technology in the ES 300h (and he would have spent even more time but I was getting tired). And for you foodies out there, Chris has lots of restaurant recommendations! I will refer my friends without hesitation. read more

So far Lexus of El Cajon has been so great to me they have been friendly and have provided me with excellent customer service. From the moment I walk in every one has a smile on their face. Im very happy with my new car There were a few things that needed taking care of, But it didn't take much for them to fix the problem. I went in at night time to see the car I was interested in (I highly recommend not going in at night to look at cars!) and every thing looked good I was happy I test drove it. And so I went home with it! Only thing was the following day when there was light out! I noticed that the windows weren't tinted! Thats a must for me so I immediatley called my Sales guy Alvin. It didn't take much for him to tell me to bring it in. Long story short My windows are tinted and Im super happy about that because I didn't have to yell at him or get the run around/or excuses! I would highly reccomend Lexus of El Cajon. They really want a happy customer and they will take care of you! Shout out to Diane I talked to her a few times over the phone never met her but she was on top of it as well :) Thanks you! read more

Excellent in all departments. Our salesperson, Dylan Ramo, was well-informed, patient, let us test-drive numerous cars, listened to what we wanted and then found the 2017 Lexus RX 350 that was just right for us. Justin Kasper in finance was quick and efficient. And Jose Parada, the technology specialist, took his time going over the SUV with us in every detail despite the late hour and pouring rain. The Sales Manager showed his appreciation while we were waiting for the car to be ready and thanked us for buying from this family owned Lexus dealer. Truly the best car buying experience I have EVER had! The location is easy to get to and very convenient to our home. No hassles, no traffic, the place was jumping with customers despite the rain and I'd buy from them again in a heartbeat. Hats off to Lexus El Cajon! read more