Have never bought a car from this particular dealership but use them for all my service needs. They are courteous and responsive when it comes to booking car service. My one issue is that the wait times when you drop a vehicle off have gotten worse and worse. Had a 2pm appointment today. Arrived at 205pm (work delay) and left at 3pm. Total time talking to a person was max 10 minutes. The rest of the time was spent waiting. Waiting to talk to a service tech for 25-30 mins. Waiting for a loaner vehicle. Again, they are all so nice, but what is the point of an *appointment* if you have to wait 25-30 to see someone?? read more

I purchase my Lexus 3 months ago and all was well with the process and the car but I do think potential customers should know that you will wait more than 3 months for your 2nd key. It's a bit of an inconvenience and it's never happened to me before. Also, make sure you setup a tech appointment to go over the features while you're there or plan to stay longer. read more

Lexus Escondido - 2023 RX 350 - Car Dealers Near Me - Escondido, California

Bought my first Lexus in Escondido. I'm so impressed with the service I have received. My salesman came to my home today and synched my SUV to my garage door opener. Well done Lexus Escondido! read more

This place is like a bunch of Keystone cops. I first went in to take my car for a standard 30K mi service and tire rotation and they said it would be ready between 11:00 and noon. I got a loaner and called at about 1:30 and whoever the service guy was said oh yea, your car's ready. I go there and the car's not ready and it takes over 30 mins for me to get out of there. Next we schedule a return visit in order to get an adapter to allow for plugging into Tesla chargers. My service rep Maryann never could explain why i needed to make an appointment in order to simply pick up an adapter but oh well. She said it should be available to pick up in the next 3 - 5 days. That was 7 days ago so I called this morning to see if the part had come in and some clown told me yes, the part's in and i can schedule today to bring the car in. I show up at the scheduled time of 11:30 and get assigned Maryann as my service advisor once again and after about 20 minutes am told that the part is not in. It's like a 20-25 min drive for me to and from this place so i'm going to plan to take the car elsewhere to get it serviced. Unfortunately i purchased the maintenance package when i bought the car so i'm stuck with having to bring it into a dealership for that. read more

Outstanding service at this north county dealership with professionalism, knowledge, courtesy and excellent overall care of my well maintained and cared for LS vehicle have no intention of trading in or selling. My service representative Chow kept me up to date constantly with possible issues, choices, cost involved and timing since a couple of parts needed ordered before upgrade(s), repairs could be made correctly. Definitely keeping his number handy in my contacts list for my next trip in for our regular service and maintenance. read more

Not recommend the service department. Terrible customer service. My car was not ready when they said will be. Called many times was on hold for 15 min told me car is ready went and the paperwork was not ready. Made me wait another 15 min the cashier was very nice but not recommended going there. Expensive and not good service read more

Had agreed to purchase a used avalon after being told vehicle was in very good condition " beautiful ". Vehicle was a certified pre owned as well so I felt comfortable negotiating a sales price. Arrived to drive and look at vehicle before signing paperwork and while driving noticed about a dozen puncture holes in a circular shape like a dog bite in passenger interior door panel. Salesman (fred) responded with " what do you expect it's a used car" . I was willing to overlook this defect as I liked vehicle until I noticed what appeared to be rippling on rear passenger exterior quarter panel from a side swipe. It looked to be recent as it had a white chalky film which I was able to wipe film away with my finger. Carfax also noted no damage. I informed Fred I was no longer interested in purchasing vehicle. And he just walked away not offering to discuss non disclosure. I suspect they were aware of issues and were hoping I would not detect them due to being rushed to sign purchase agreement as soon as I parked vehicle after test drive. I guess the term used car Salesman in derogatory terms is alive and well ! I am a retired toyota employee having converted celicasand paseos in the 90s into convertibles at rancho Dominguez plant as the operation manager so I feel like I have some knowledge of cars. This was the worst car car purchase I've ever experienced. read more

Called yesterday to have my car drop off for service. I was told to come in today that they'd have loaner vehicles and I came to have my care serviced. Went through the process of it all girl tells me let me go get you a loaner comes back and says we don't have any we gave most of them to sales. We struggle to get loaners for customers. Not the best for business unfortunately yikes Now she found a car that came out of the wash she said I'll check if this one is available for you if it's first come first serve but she has to check if it's available she was extremely rude it's ok not sure why miserable people work with the public. read more

Finally found a car with everything we were looking for. Price, make, model, mileage and year. All check. Our sales guy at Lexus was Gurmeet. He is genuinely one of the nicest people I've met. Very helpful and friendly. He made the process of buying our car easy and stress free. I didn't feel like I was speaking to a typical sales guy. It felt more like I was speaking to a long time friend. We got thru all the formalities of test driving and up front paper work fairly quickly. We were then directed to the finance guy. The final part of the car buying experience is, of course, signing all the financial paperwork. We were assisted by Andrew. He was a pretty nice guy, at first. His demeanor changed almost instantly when we declined the insurance plans and warranties. I get it, that's his job to try and get us to sign up for those things. He didn't have to become cold and short. He made it seem like he was frustrated and annoyed with us and just wanted to get the paperwork over with. He almost made our car purchase a negative event. If it weren't for Gurmeet sending us off with a final good bye in our "New to us" car. I'd feel a little annoyed. Side note: The Lexus of Escondido building is obviously huge and really nice. It has your typical parts department and coffee shop. But this car dealer has a golf simulator, a gift shop and a restaurant on the top floor! I had to share that because its not of the norm. When we pulled into the parking lot. We passed a fountain and the girl at the Valet stand asked, "Where are we going?" Thinking it was just a large Lexus dealer. I said in a confused voice...The Lexus dealer? Later I found out there was the a restaurant named Vintana also in the building. So weird. read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

Awesome service by Amanda! Got me in and out under the time originally told!! She is going to be a rock star at her new position!!

I am out of town from NY but my mom lives in San Diego and needed help bringing her car in for service. When I brought it in, my advisor Tyler Payne was so patient and kind with me. He was very thorough and kept me updated throughout. I asked him to make a note to have him help my mom moving forward for all her services. Also the cashiers are very nice and professional and asked me if I wanted something from their cafeteria while I was waiting. I would definitely recommend this dealership to everyone. read more

Positive, uplifting atmosphere to purchase a luxury vehicle! Well-laid our, with tasteful art pieces, also! Snack bar superb: great free coffee and unique sandwiches and goodies to taste! The Lexus store has exquisitely displayed logo items to match your vehicle! Always enjoy visiting! read more

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I can't say enough good things about the level of customer support/service I consistently received by the Service Department staff. My latest was with Jesse Martin (Service Advisor). Jesse is a topnotch professional. He's very professional, pleasant to speak with, and I would highly recommend him. Thank you, Jesse! read more

I wish I could give 1,000 stars. Omid and Andrew made our experience AMAZING. Omid was kind and knowledgeable. It was clear he values his company and work as a business man for Lexus. He made us feel as if we have known him for years! This was my first experience buying a car and these two men made it easier on me than I ever thought possible! I do not have enough nice words to express my gratitude and thanks for the amazing staff at Lexus Escondido! More than highly recommend! read more

Lexus vehicles are a great but service is a little wonky, they told me it was gonna take an hour and a half to fix the vehicle 12pm it should be done. Replace the left side compartment door. It's 1:38pm and I'm still sitting here waiting for my vehicle. Crazy my day is wasted. I was told yesterday after I dropped off my vehicle that they ordered the wrong part but they were going to go pick up the new part to install it, so when I got here in the morning the next day, they said the part just arrived so I don't know what to believe anymore with Lexus. read more

Great service as always!!! Keep up the amazing job! I will continue to service my vehicles here at Lexus Escondido.

The buying experience was excellent. I even enjoyed the finance guy. Lexus Escondido made me a Lexus buyer for life. read more

Lexus Escondido - New GX 550! - Car Dealers Near Me - Escondido, California

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Can't say enough good things about this dealership, not only are the prices great, but the customer service is outstanding. Bought a 2023 Lexus NX 350 Fsport, had to wait a few months because I ordered everything I wanted and nothing I didn't care for. Originally was going to go with a dealership closer to home, Lexus of Riverside, but when we were getting ready to sign the dotted line I noticed a 10,000 markup. And that didn't feel right, so i didn't sign that day, went home and made a few calls, Lexus of Escondido doesn't mark up their cars over MSRP, which to me showed integrity and a moral compass that points in the right direction. Fast forward 6 months and I take my car down for its first oil change, they got me right in and offered a loaner car if I wanted for a couple hours, never heard of such a thing, but it's policy at Lexus of Escondido, declined but then a gal came over and offered us coffee, sandwiches, or anything from the cafe while we waited. Once again I'm impressed with how well we were treated today post sale of the vehicle. Therefore I will gladly be driving over two hours each way to have my car serviced here. Marge, Patrick, and Atilla are friendly, helpful and go out of their way to accommodate. Whoever the owner is, you're doing a great job. I'm now a customer for life and my next car will be another Lexus, whether I need one or not. Thanks again, to everyone who made today a great experience Sincerely, Micheal Wyatt read more

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Took car in for first time service since moving here. Needed an oil change. Ended up costing almost $400.00. Said there was an issue with shocks for hood. After two days 5 phone calls to see if it was fixed and no return calls we picked the car up. If you need good Lexus maintenance and good customer service suggestions you stay miles away from Escondido Lexus. read more

Service manager Alex, and service consultants Aaron and James, took care of us for a full-car detail that we won in a neighborhood raffle. They gave a nice hybrid Lexus loaner while they detailed our car, which was handled such that it came out shiny and clean inside and out. Good friendly professional service. read more

Michael Boone is awesome and a man of his word. Rare find. Didn't play with prices, didn't wiggle or lie, so tired of the usual BS from a typical sales guy. I will be back to do more business with Lexus of Escondido. Also, Matthew Ivko is amazing in service. Never had an opportunity to do review on him but he's a gem. Lexus of Escondido is very lucky to have him. read more

We had a significant issue with our 2023 Lexus and couldn't figure it out. Peter Garcia from the service department took the time to diagnose and fix the problem over the phone. He even used facetime to show us exactly what to do. People like Peter providing exceptional support are why we keep coming back to Lexus Escondido. Thank you Peter!! read more

Excellent, professional dealership. Matt and Patrick took care of all our needs including a complimentary sandwich while we waited. read more

I took my car (lexus 450 h) in on Tuesday morning for a 60k maintenance service which cost a lot! I got it back Thursday ...then today Saturday morning the car showed a warning theres engine problem and I have to take it to dealer "immediately " so I did! Coz I was worried and concerned I might get into an accident or something while driving my car! Ive never seen that kind of warning before .When I got there I told them I dont have an appt and I need a loaner car so I can just leave my car and go to work ...so they checked my car in ...and walked me to the loaner desk They asked for my license at the loaner desk they said they dont have loaner cars ... then the guy pulled up a car which I thought was gonna be my loaner car but he said he will drive me to enterprise to get a car that lexus will pay for.. i had told them I have to go back to work that Im in a hurry... but what can I do no loaner cars! So I get dropped off then enterprise guy asked for my license ... I realized I didn't have it with me ... and sure enough lexus loaner desk has my license!!! I tried to call lexus and nobody is answering! I asked my husband to go there to get my license and bring it to me... he was on his way while calling too then finally someone answered and told him the guy is on his way to enterprise to give my license to me... this is soooo frustrating! I arrived at lexus at 10:45 am and drove out of enterprise at 12 noon!!!!I dont know what happened to my car after being serviced but they obviously did a bad job that I had to bring my car back in immediately!!! that brought me to this situation .My schedule is soooo disrupted and affecting my job badly! I had scheduled patients to see and missed them!This is such an unacceptable experience from Lexus ...especially after paying a lot for the service my car needed! It may not be much for lexus but it is for me. read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

Had an oil change at tire rotation service today and it was the best experience ever fast and easy . Maryann Jaramillo was our service manager, she is very nice and helpful. read more

Decided to take my car in for service and I noticed it took a little longer for a service rep to come and get me, so I decided to go over to the cashier department and ask if they knew how much longer it would be, the old lady with short hair told me someone would come and get me shortly so I decided to wait. I sat a few steps from the cashiers and overheard her mimicking me to the other girl she was working with. It was very unprofessional on her end and it made me very uncomfortable. Wouldn't expect that coming to Lexus Escondido. read more

Tyler Payne helped me with my Acura. I did not have an appointment but was able to get set up fairly quickly. The valet staff were very helpful. Dealership is very clean and organized. I will be returning soon for a 4 wheel alignment read more

It was another amazing experience at Lexus Escondido! Sales Manager Ian went way above and beyond to earn my business! He rolled out the red carpet and made the entire process pleasurable & satisfying. He was very personable and GENUINE. (Sadly, a missing element in most car dealerships today.) Throughout the entire process I felt that he was really on my side. He BEAT the price that I needed! Who does that?!?! The car was gassed, clean, and ready to go when I arrived to sign the paperwork. Ian rushed out the door to say goodbye and personally thank me for my business once the paperwork had been completed. Ian made my dream of providing a Lexus for my son's first car a reality! I really can't thank him enough! Lexus Escondido is a world class dealership and I will continue to recommend them whole heartedly! read more

Lexus Escondido - NEW 2020 Lexus IS 300 for my son's first car‼ HE LOVES THE COLOR & COOL BLACK WHEELS‼ - Car Dealers Near Me - Escondido, California

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UPDATE 6/2018: I have had dumpy experiences here and at their Carlsbad location since getting a new lease two years ago. But what could I do. It's like going to the dentist. You know you *have* to see the dentist (aka the dealership) in order to keep your teeth (aka the Lexus vehicle) healthy. But I would be salty, miserable, and defeated with each visit. Like visiting your dentist. Well, that's changed. This Escondido location slowly made things right by hiring the right people. The loaner department is now bearable. Why you ask - because of Cliff. He has made every single loaner experience 1) pleasant and 2) without much fuss. He is the main reason I come back to this dealership. He's kinda like the Wolfe guy from Pulp Fiction. I think he just knows how to fix situations. I always scoffed when the receptionist would ask 'is there a service advisor you'd like to request' when I'd book an appointment. *WHAT* service advisor would ever get requested here. I've never had a memorable advisor. Who in their right mind would ask for a specific one. Am I missing something. Well, that all changed on my last service. I was assigned to Cindy O. The first female service advisor I've ever had. And guess what. She made going to the dentist/dealership 1) pleasant and 2) without much fuss. You get the theme here. Those are TWO descriptions I want when working with people. Cindy was beyond helpful, sensible, and personable. I cannot say enough about her. Just ask for her if you're jaded or have had a less than stellar experience here. My lease is coming due in the near future and I will visit this dealership simply because of my respect for Cliff and Cindy. They just made going to the dealership (ahem dentist) that much better. read more

Lexus of Escondido- I just want to say thank you for your great service especially to the Big guy Emiliano the salesman. He really went above and beyond and made our first time experience at Lexus a great one. It's hard to find people like that but Emiliano was an honest salesman and he didn't pressure us on anything. He took the time to listen to us and made sure we leave happy. I know it's a process when it comes to buying a car and we all know how long it takes. I've mentioned to him how we've been out car shopping all day and haven't had lunch. He went out of his way to order lunch for us and even picked it up! If that's not great customer service going above and beyond than I don't know what to tell you. Ask for Emiliano when you visit Lexus of Escondido. He's a great honest hard working guy! HIGH RECOMMEND! read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

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I got the same result as other reviews. Customer relations publicly made it seem like they are care, very nice and they want to work it out with you, but never returned calls or emails. Please stay away from Lexus Escondido. I got ripped off. super greedy people, beware of hidden fees on your total payment!!!! first off this is my 3rd vehicle purchase here at Lexus Escondido in 5 yrs. and last weekend I leased a 2022 es-350 for 54k. after hours of nice talk, everything is set done deal. got home and added up all numbers, somehow my total payment endup close to 61k???with 6 unsuccessful phone calls to the sales manager & customer relations later. I've decided to share my terrible car buying experience so that others don't get ripped off by the Lexus Escondido sales department as they did to me. i understand that there is a current car shortage situation, and the dealership needs to make a profit, so I agreed to buy at the sticker price. however, Donald in sales scammed me into buying the car at 12% over the agreed price. great job Donald!!!!! please be alert on your car shopping at this dealership. read more

Good experience recently while purchasing a certified pre-owned Lexus. I was referred to the dealership through the Costco Auto Program, which recommended I contact Marvin G. Initially someone else contacted me, and when I requested to work with Marvin he accommodated. Marvin was easy to work with and did not pressure me to buy. Ultimately I felt he was fair and gave me a good deal. During pick up there was one hiccup: the spare key was missing. Marvin made sure a new key was cut for me within days. After the key came in, it had to be programmed with the vehicle, and the Service department got me squared away. They communicated with me by text message which made it easy, and they accommodated me by giving me a loaner vehicle. Thank you to Matthew Ivko nd Anthony Lee for the excellent customer service and communication. After experiencing terrible customer service at my local Honda dealership, this was a welcome experience. All around great dealership with nice amenities (such as a library and kids play room) and professional staff. read more

Lexus Escondido - Caviar with black interior - Car Dealers Near Me - Escondido, California

Emiliano did an outstanding job throughout the entire car buying process. I was able to put down a deposit, secure a build, and even use the Costco auto buying program to get the Costco discount on top of my military discount. Good job Lexus read more

We have been here several times and the experience has been pretty great. Scheduling our service online was easy and convenient. Check in was a breeze and the service advisors were prompt, patient and friendly. When they don't have rental cars available right away during high volume times they partner with a local rental car company to help out. I appreciate the vehicle status report they provide at the completion of service which indicates the health level of car components, brakes, tires, filters, etc, very handy for observing the big picture of what service may be required soon. The lounge offers a nice coffee shop and golf shop with a virtual driving range! We also love the Vintana Wine and Dine Restaurant on the top floor! It's a great option if you only need to wait a couple of hours for your service. read more

Don't purchase a non lexus vehicle if you expect to get the same courtesy of when you purchase a lexus vehicle from here. We've been lexus owners since 2001, switched from Lexus San Diego to Lexus Escondido because of Matt Ivko and Anthony Lee's exceptional customer service. We purchased a Toyota Tacoma that was in their sales showroom Fall of 2023. We finally had to bring our vehicle in for maintenance today. Only to be told they would shuttle us to a a third party car rental to get a loaner. We get there and it's completely not thelexus experience and we're advised we'd have to pay for unlimited mileage. Of course when I called the dealer to speak to a manager they're all "busy". So we asked to be shuttled back and low and behold, a manager was available when were physically there. Able advised the team to tell my husband and I that we cannot get a loaner from the dealership because it's not a lexus. If that's the case, be up front to your consumers thinking they'd get the same courtesy and service because the vehicle was purpurchased from you! I asked to speak to Able, and of course he simply stated there's nothing he can do about it but he can drive us home. read more

On June 21, Lori Smith, Customer Relations Manager for Lexus Escondido made the company's standard reply to negative reviews on my post. In this reply, she asked me to reach out to her directly and stated that Lexus Escondido fulfills their promises (which, as you can see by MANY reviewers here is not true). I sent Lori Smith a message on the same day asking why she would choose to post this public comment rather than making direct contact via a message or by phone (since they have all of their information), but, still opening the door for her to "assist me" as she promised to do in her response. Needless to say, she did not respond to my private message nor did she make any other attempt to contact me. And that is because neither she or Lexus Escondido actually care about making things right. They just want to put on a public show that they are responding so that when you are reading these reviews you'll think they're really good people after all. So, here it is. The end result of things is that I'm even more turned off by Lexus Escondido than I was when I wrote the initial review and hopefully the people who read this will recognize the review responses for what they are. read more

I've been dealing with this Lexus for over several years now. I've had way more positive experiences than negatives. My last experience was amazing. My service advisor is Mathew Ivko and had the pleasure of working with him for the first time since my service advisor for a long time is not there anymore. He has been nothing but helpful and updated me as well the status of my vehicle while it was in. I've also walked around the lobby and met a very cool guy named Bruce who was a greeter. He was totally down to earth and friendly to talk to. I met Marvin whom I dealt with before in the past and as always greeted me with a smile and a Hello. So far, Lexus Escondido has not let me down and I will continue to use their services. It's hard to read that other people had bad experiences but I have been treated nothing but special every time I come here. read more

Lexus Escondido - Car Dealers Near Me - Escondido, California

I bought my used Lexus GX 470 from Lexus of Escondido. I've been in the RV industry for many many years and I always felt that when you were buying a quality car or what ever, it's as important to buy it from a quality dealer with a great reputation I had landed on a clean good used 2008 GX 470 and (yes) I was willing to pay a premium/fair price for one, but I wanted a really super clean one. Next the only place I thought would get the best of the best would be the biggest Lexus dealer in Southern California for me , was Lexus of Escondido. I ended up meeting a nice sales men who helped me , great guy I ended up buying the Lexus and he shared with me when I asked him , why the vehicle was selling for over the suggested retail price ? Confidently he had said to me that we get the best of the best and just wholesale, the rest, which really made good sense because the inventory was incredible. I had just drove three hours just to take a look at it, it was, as the Gurmeet my salesman had described, except for, it had some rock chips on it, after I excepted the price to buy it and they agreed to take care of it, a week later, I came back, I picked up my car and was very happy ! Some time went by, and we had a few of the issues with the paint where they had touched up the rock chips, in most of my experiences thinking that this might have been a big quarrel between who is responsible to make it right. Conclusion ,it was the fault of the factory paint, for the discoloration, and cost $$$..... who would be responsible...... Lexus of Escondido made it right‼ and "every " regards they took care of it, they fought on my behalf with Lexus , The corporation , some dealers may have had a bad batch of paint blizzard, white pearl and didn't want to take care of it, Fortunately the vice president, Kevin Carol VP and Able Jimenez the service manager, Able and Kevin went to bat for me on my behalf with Lexus until they got them to take care of some of it, they never gave up, Never They were fighting for me from the very beginning, it's not often that you get this kind of commitment to their customers service, and happiness and I would just like to say thank you from the bottom of my heart Able and Kevin, for all of your efforts & for the entire team of the service and pride of ownership. Thank you thank you thank you, there's a reason why you guys are number one and you've earned it and deserve it‼ One happy customer‼ Larry Daniel, Indio, California read more

After my last review (and their response), I emailed Lori. The friendly manager, Abel, contacted me soon thereafter to make another appt to come in to have my concerns addressed. I was set up with Shaynah as my service consultant. She is awesome! Friendly, genuine, and, most importantly, a great communicator! I never had to explain things twice and she made sure the Lexus mechanics/detail dept went through my full list of concerns/inquiries. She was reliable and easy to get ahold of via phone and text. She was also proactive in her communications so I didn't have to wonder how my car was doing. Thanks for responding to my review, Lori, and thanks for being an amazing service consultant, Shaynah! read more

Shaynah Monett the woman in her office came out to greet me with a warm welcoming. She immediately checked me in and was very attentive to all my needs. I had read great reviews about the service at the Lexus Escondido dealership so I drove from the coast jn Carlsbad all the way to Escondido to get my 25K car service completed. Shaynah is an asset to Lexus Escondido she went above and beyond her call of duty and she runs a tight ship. I will continue to brjng business to Lexus Escondido where I originally purchased my car because no one at the Lexus dealership in Carlsbad gave me the time of day. read more