I just got my Lexus UX 250 H, and so far so good. Julian is a good Internet sales manager, and my husband had quick and clear communication, with him and is highly recommended. read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

Friendly folks - They kept me informed of the progress - They have a nice waiting room

They are capitalizing on low inventory and high demand vehicles. I got a quote for a Lexus GX that was listed on the dealer website for 73,000, and they wanted to mark it up by 15,000$. They said due to the demand they can mark it up like that. They wanted to charge me 88,000 for a car of an MSRP of 73,000. That's terrible business and just a money grab. The sales person said that he has been doing this for 5 years and it's not his "first rodeo". read more

Tommy was pleasant, efficient, knowledgable and provided excellent service. thank you Tommy

I bought a car in Lexus of Monterey. Chris Roger's was my sales representative and Markeith Powell financed manager. I don't recommend purchasing a vehicle here, my experience was horrible, overall horrible customer service. Sales person kept coming in and out of the office. The car was advertise at a price at the end $3,000 extra was added for "accessories and other hidden fees". Don't feel pressure and rushed to sign, make sure you ask for itemized pricing. Another thing to look out for is added service warranties. I told the sales agent I did not want this however was still added. On me for not slowing down when signing but they shuffle paper and switched personnel on me several times. Is this a sale tactic? read more

We have been going to this dealership for the past 4 cars and it has never been disappointing or regretful. Thank you to our Sales Rep Isaiah and GM Ken! The service you provide compliments the luxury of your fleet. You went above and beyond and made this such a smooth and comfortable process! read more

Was very interested in a used car that was listed for sale. Took 3 days for someone to reach out. When they did a man named skye proceeded to question why I wanted a better price on the vehicle. He took 2 days to send me pictures and an offer which was the exact same price as listed He said it was priced as it should be. There was no sense of urgency or signs that he wanted to make a sale even though I stated multiple times that I have the funds available for immediate purchase. You can keep your truck. I'll take my business elsewhere. Work on your people skills as well you should learn how to treat a customer correctly, maybe then you'll earn their business. read more

Free, complimentary fob battery replacement! Yeah! My fobs went quiet, which made me read the directions booklet, once again. Held it up to the starter button and bang, Lexus turns on! The service staff was efficient and excellent. I pulled up, stayed in the car and the very courteous friendly service staff exchanged the battery, in a minute. No charge! Made my day! Nice there are still wonderful business experiences out there, that appreciate you! Thank you kindly, Lexus of the Monterey Peninsula! XO read more

I've gone through the car buying process quite a few times in my life and I have to say that the experience I had at this dealership was hands down the easiest and most pleasurable. I inquired about a particular car on the dealership's website and I received an email within a few hours from a gentleman in the sales team named Skye Keller. I communicated with Skye through text messages and he was extremely responsive. He was very honest and straightforward when answering all my questions, which I highly appreciate. I arrived at the dealership the following day at 2:00 pm and I left by 3:45 pm with a new car. The whole process took less than 2 hours and that includes the test drive! The entire transaction was smooth and stress-free. I was a little nervous on the way there because I didn't what to expect, but Skye was really down to Earth and treated me more like a friend and not just a customer. In fact, the entire staff was welcoming and friendly. Markeith from the Finance team breezed through the paperwork in no time. He was another person I enjoyed chatting with. Overall, the car buying experience here was the bomb. The vibe in the place was great and I felt no pressure whatsoever. I highly recommend coming here if you're in the market for a Lexus. Last but not least, I should also mention that the price I paid for the car here was significantly lower compared to the quotes I received from other Lexus dealerships in my area. read more

Service Advisor Austin Perkins and Service Director Tony upheld the gold standard of Lexus customer service! They were both very professional and knowledgeable regarding vehicle service and leaves both the customer and vehicle better than when they came in. They both took the time to explain situations in detail, and made sure you and your vehicle are well taken care of. If you are looking to have your vehicle serviced at Lexus of Monterey Peninsula, look no further than the two gentleman mentioned above for top-quality care. read more

Lexus Monterey Peninsula - Car was completely detailed after the service . Thank you . - Auto Repair Near Me - Seaside, California

On Sunday 6/26 9:15am I had my scheduled service. Dropped off vehicle at 9am. Serviced let me know it would be 2 hours. I showed up at 11:15am service manager let me know they are behind because they only have one service tech on sunday's. Service manager said it would be another 45 minutes. I went back 1 hour later vehicle was still not ready. I went back 30 minutes later. Service manager said it was ready and gave me paperwork. I went outside to get vehicle I still had to wait another 15 minutes for them to bring vehicle out. Very unhappy with service department and service manager. If they know they only have one technician on Sunday's they should not schedule more vehicles than they can handle. Over 3-1/2 hours for a scheduled oil charge is ridiculous! read more

I was recently shopping for a reliable SUV and had narrowed down my search to the Lexus RX350. Sales representative Isaiah Tatum was knowledgeable, personable, and anxious to assist me find the right vehicle for me. I settled on a Certified Used Lexus with low mileage. The warranty was still applicable and the dealership extended it as well. The entire experience from test drive to purchase took far less time than I imagined, and the dealership itself was comfortable with a relaxed vibe. All the persons working there were friendly, knowledgable and eager to assist in any way. I would recommend this dealership to anyone shopping for a new or used Lexus. They also are connected to the Toyota dealership and able to assist you there as well. A++ transaction. read more

I've been going to lexus since ive bought my used gs300. They have always been amazing. Austin, Victor, and Tommy in the service department have been amazing. Always keeping me.up to date when I take my car in for any service or issues. When a local Audio stereo place down the street broke my rear view mirror, Victor was able to fit me in when there was not availability for service in 2 weeks. The parts department is phenomenal. Diego, Pat, and Lila have been my researchers and finders of parts. When they have been unable to locate parts, they have been able to contact their vendors and locate parts for my car. Since I don't like buying parts from autozon, oriellys, or napa I prefer quality parts if oem lexus is not available. Their extensive 3rd party vendors to fix electrical systems is phenomenal. read more

It is unfortunate that I have to come here to leave this review, however I am extremely unsatisfied with the wait time and lack of communication I had to experience while my car was getting a simple oil change. This is the 2nd time getting the car serviced after being purchased and both times it has take well over 3 hours to have my car ready. This is extremely upsetting especially being that we have made appointments with the hopes of receiving a timely service. When asked for a loaner car so that my husband could run errands while waiting we were told they don't do this anymore, which was odd to me being they had a 3-4 sitting in the lot not being used. On top of all this, when my car was returned we didn't get back washed. Super disappointed with our service today, hopeful for better experiences in the future! read more

Still haven't received the Warranty cancellation payment as i no longer have the car. Recieved an email stating that the refund has been issued and I still dont have it a month and a half later. I'll update this review if i ever receive the warranty refund. read more

My car was taken there to get a leaky fuel injector replaced and fixed for a couple days that turned into weeks mind you this a recently purchased car I got it September 2nd and I've been using a loaner for as long as I had the Lexus each time I call they say it will be ready within 2 days those 2 days becomes another week and i still have yet to get my car idk what they doing in there but it seem like they js letting it sit, than they even ignore my calls cause I always check in to see when it will be ready read more

Very bad customer service. I went in to ask the service advisor to check the fuse box on my 2013 RX. He said I had to pay about $185 for him to get off his seat and come outside to take a look. Needless to say I left and went across the street to another dealership where not only they helped me out but refused to charge me. I've been to Lexus Monterey three times, and will not recommend it. read more

Honestly, been in and out of Lexus with great customer service! for 2 or more years now. Unfortunately had a very Passive aggressive, 'know it all' gentleman telling me how there's a lot of things wrong with my car and how he wouldn't help me diagnose a code. trying to charge me for what i don't need. Lexus is great for people that don't know about cars. But, if you do know about cars they will be-little you and act as if they will know more since they are the dealership. (maybe not everyone!) like seriously the complete opposite vibe of how great Toyota people are across the street. All Love, he got me the codes and i found the problem in less than 24 hours. cheap easy fix on youtube. but for being told No i won't run a code and what i call 'neck talk' he definitely had more to say than i needed to hear. just help! don't be an a**. no grudges just being real. read more

Steer clear of this dealership, especially if you encounter Skyler. This kind of dealership epitomizes why people opt for Tesla to avoid classic scam tactics like "bait and switch," coupled with absurd additional fees. After making me wait over a day, they had the audacity to send an outrageously inflated quote for an RZ. Guess what? I ignored them and blocked Skyler or whatever alias he goes by. No one in their right mind is going to lease a 2023 RZ for $800 per month with a $3000 down payment when the lease promotion is $399 with no down. And don't even try to use my credit score, which is over 800, as an excuse. I won't entertain such nonsense with a response. The only reason I even considered a Lexus EV was for the promotion; otherwise, there are plenty of superior EV options out there. I'm posting here in the hopes of saving someone else's time and money from dealing with this kind of shady business. Yes 2 stars because you deserve a participation trophy for trying. read more

This was a FANTASTIC car buying experience. I spotted a used vehicle on their lot online and called on Sunday morning to see if it was still available. I was transferred to Skye and we agreed upon a time to come check it out that day. Drive down to Monterey from Santa Cruz is always pretty peaceful and we found the dealership to be small, but cozy and clean. Skye was welcoming and asked probing questions about what I was looking for. Given it was a slower, almost rainy Sunday, they let us take the car for an extended test drive. When it came down to talking pricing and financing, it was really up front and no BS. There was no stress or pressure to purchase maintenance plans or extended warranties. I knew what I wanted and they worked to get the right financing in place. Skye was really calm through the process and answered all my questions while not treating me like a child ( thank you!). Getting into the finance office with Shawn (Sean) was also great. He was funny, personable and no pressure as well. We locked in exactly what Skye had shown me previously and we were out of there pretty quickly. Car was washed and ready to go when we were done. 5-star experience and I happily recommend anyone at Lexus Monterey Peninsula, everyone was really friendly and helpful. read more

An excellent experience. The negotiations and sale went smoothly. Strongly recommended

These guys are THE best. I've never been disappointed. Always incredibly helpful, excellent communication, and excellent service overall. Much appreciated. read more

Have you ever heard of Lexus customer service? I hadn't until I owned a lexus. Here's just one example of what you can expect.... Recently, somehow, I caught my long purse strap in the front door. Now it was stuck..stuck in the door that now won't open. I tried the window..that would open, but now it won't close either. It was Saturday afternoon and I called the service department. I pleaded my case and even though they had no openings until Monday...the woman told me to come on in..they were happy to help me. (I've included some photos so you can see how I had to drive the car in.) Once I was there a genius of a man walked out from the service department. He just smiled at me and went to work jiggling this and that and within a minute had my door open and my purse free!!! I felt sort of stupid, but honestly, I had tried everything I could to get that purse free. I just want to say how thankful I am and how experiences like this remind me what true customer service is all about. read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

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I came to Lexus Monterey to purchase a car. My salesperson was Skye and he was so personable and friendly. He made it a truly outstanding visit. Everyone there was so nice and I would highly recommend them. read more

Hello Victor. Thank you so much for reaching out and my sincere apologies for my delayed response; hence this review, as the link you sent on 6/22 is now inactive. My bad Yes, I am pleased to report that all is well and I very much so appreciate your assistance and you all's flexibility in regards to obtaining the alternator from San Jose and installing it all in the same day; and a "drop in" at that!! I also appreciate the fact that you all were able to do this so quickly, understanding that I was from out of town (visiting family / returning home to the Bay Area), when this happened. As you can imagine, it was a stressful situation, so I was happy to receive clear instructions for the tow in regards to where to drop the car off and where to leave the keys. Communication is a great deal. Thanks for everything. You guys were definitely there for me when I needed you and for that I am most appreciative. Thanks again, Victor ‼ read more

We just purchased a new car here and had a wonderful experience. We test drove 3 different models and never felt rushed. The sales person, Julian, was so patient and was also a wealth of information regarding little details about the cars. We were offered snacks and drinks while we were shopping and finalizing the sale. It was quite enjoyable and will be longtime patrons. read more

Fantastic car buying experience. Ken the General Manager is superb. He runs an extremely customer centric operation. Isaiah of Lexus Monterey is phenomenal. Extremely knowledgeable about the product, professional, genuine, trustworthy, very customer service oriented. You can tell he loves what he does, and his goal is for the customer to have a first class, white glove, high-end, experience. He provided this stellar service even after the sale was complete!! Isaiah is a star. Thank you, Ken, Isaiah and team. read more

It was my first time buying a car new and I did a lot of research beforehand to decide on what make and model I wanted. My family has always had Lexus and Toyota and I decided on finally getting a Lexus of my own. This is a smaller dealership than some, but the atmosphere is very relaxing and I did not feel pressure that I've gotten from other dealerships. I had the opportunity to work with Chris on the UXH I wanted, and he was patient with me on getting me what I needed. Markeith in financing was also great to work with. It was my birthday and he ended up taking me to lunch afterwards to celebrate. I live in the bay area but I'd be willing to go back down to this location for any future purchases, though considering a Lexus will go a long way, it'll be a while until I'm back for that. Thank you again Lexus Monterey! read more

Sales persons are assholes and not customer friendly at all! Including their manager. They will pressure you to buy their cars plus adding extra thousand dollars on top of their MRSP! What a joke read more

Absolutely wonderful experience! From my salesperson Sky who spent an enormous amount of time listening and working with me to make it happen. To Ken the amazing sales manager who absolutely went the extra mile to get my new car financed and to get me out of not one but two cars and one of which was totally under water. And let's not forget Elena in finance. Just one word amazing. I will never go to another dealership if I purchase a Lexus and I will be recommending this dealership to anyone I know. Once again thank you! Ps can't wait for lunch! read more

Lexus Monterey Peninsula - My new 2021 Lexus UX 250h!!!! - Auto Repair Near Me - Seaside, California

Lexus Monterey saved our vacation from becoming a nightmare. Our Lexus side window was smashed (all that was in there was a make up bag!) and we were only in town for a few days. We called Lexus Monterey who told us to come in. They didn't know if they could get the window in time, but they did and were able to fix it overnight. They were extremely welcoming and helpful. If we lived in the area, I would certainly buy or lease a car from this dealership! read more

I was helped by the Internet manager. The whole experience started when I called on the phone. The Internet manger picked up and told me the car is still available. I wanted a used Nissan 370Z after my Nissan 350z was totaled. The car they had was well below market. When I went in I was able to get a better price! I got a test drive in the car and it drove great. After a couple minutes of paperwork I went home that same day with the car. They make the process really easy. Also the interest rate was great. read more

Lexus Monterey Peninsula - My Nissan 370Z I bought from Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California

I had such a great experience buying my first Lexus, and it all happened at Lexus Monterey Peninsula. The whole process was so straightforward and easy. Everyone I talked to at the dealership was fantastic! Although the chip shortage made me wait for the right model, upon knowing what I was looking for, Ken, the sales manager, remained committed, and would eventually find the right Lexus for me as soon as it was available. Thinking about my past car-buying experience, Lexus Monterey is hands-down the best dealership I've ever worked with. They genuinely cared about my best interest, knew what I wanted in a car, and tried all they could to offer me the best deal and the best car-buying experience. That means a lot to me. My routine now has changed a little. I've been trying to find little excuses to run errands just to drive my new Lexus. I guess I'll be busy with this for a while! read more

My husband and I have been searching for a used car for the past several months. We almost bought another car from a dealer located much closer to us but it was sold an hour before we got there. I was disappointed but I found our "new" car at Lexus Monterey a couple of days later. I reached out and spoke to the internet specialist, Jocelyn, who scheduled our appointment for the very next day. Set out for a long drive, I called to make sure the car was still there. We met with the manager, Brian, who was friendly and welcoming. John O'Neil was our salesperson, who showed us the car and let us test drive for about half hour. He has worked for Lexus about 20 years and he knows his stuff. John is laid-back, not pushy, honest, and overall a nice guy. We went back to office and went over the numbers. They gave us a good price with a discount and we bought the car the same day. We also met with Julia to finalize the paperwork. She is a sweetheart and honest. The whole process with Jocelyn, Brian, John, and Julia was seamless. We were very impressed and plan to buy our next car there again for our daughter, when she graduates from college. And John, if you see this, I got back home safe. read more

We bought a used Lexus RX 350 and were told the car had been in a minor accident. Later we were told by a body shop that 3 of the sides had been repainted, including the two front doors, bumper and hood. Monterey Lexus was not honest with us. We will not go there again. read more

I'm super impressed with this Lexus dealership. Ken Jones was very helpful and accommodating, making my car buying experience very professional and exciting. I am already planning my next car purchase here in the near future! Even the pricing was very fair at a time when most dealerships are over pricing their vehicles. I strongly recommend this dealership. It deserves 10 stars!!!! Patrick O. read more

I had to have brakes put on the rear. Everyone was so helpful. Victor was great and I will definitely recommend them.

I brought in my car with a tire leak. I sat there for 30 minutes. A guy came out and told me they couldn't find a leak. I insisted there was a leak because I had had to keep putting air in my tire. He said they could take the time take the tire off and look and see if there was any nails poking in the inside of the tire. I said that would be great waited another 45 minutes. They came out said there was no leak. I might want to buy two tires I asked how much they would be . He said don't carry those tires anymore. So basically he wanted me to buy four new tires then he said that the sensors were bad. I asked how much was a sensor he said $300 and there were five of them so after, almost 2 hours. They said nothing was wrong with my tire . I went to Rossi Bros tire and Auto They found the leak they're fixing it for me. I went to the desk to pay them for the repair there was no charge. Lexus was going to charge 80$ to fix it. I will not be going back to Lexus of Monterey!!! read more

I drove 3 hours 1 way to view a car that was a CPO (Certified Pre Owned) OR maybe they said POS? with a 186 point professional inspection and supposedly clean (nope) only to find out it had a driving issue, then I was told the issue was due to the low profile tires... Really? I directed the service people to the cause which I properly diagnosed and the car was eventually repaired a few days later. Their young salesman was more interested in his phone then assisting my wife and I... I've purchased 7 Lexus' in the past because I like the service you receive from the dealerships and the quality of the cars. This time it was way different, there is literally no where to park at this dealership their main service is at another location too. It is what it is, certainly can't recommend this dealership for service or a new or used car purchase. Seems their only worried about what Corporat thinks and #'s I've had great luck @ the Lexus of Roseville, larger selection, clean store and very attentive people. If you do shop there, ask for Chris, he's an honest guy and will look out for your best interest. Update: 30 days and still no pink-slip from these guys, sorry to say but it's a mess "The Blind leading the Blind". read more

So, my parents needed to replace their aging 2004 Lexus rx SUV with a new one, so they dragged me down here expecting me to get them a deal. I went with them and met up with Max, a loquacious Brazilian man who loves to give compliments and talk about his family. We were looking at a barely used 2016 Lexus RX F-sport. I originally had my dad pegged to buy a 25K Rx350 that had been through the ringer. Little did I know pops was looking at a 54K car. We had bought a car there about 20 years ago and my dad really liked the place and the car we got from them previously. In fact we still had that old 1995 Gs300 up until 2013. A Fantastic car. So anyways, my parents started looking at the older RX models while Max was off getting my parents coffee and pastries. The older Rx models were not the same caliber as the redesign, which seemed like it was just driven off the moon. (An insane vehicle with awesome technology.) I had to make sure we got something a bit more future proof in the newer "F sport" model, so i made sure they did not get too distracted by these older RX's. Max had an extensive knowledge of the vehicle which was very impressive. He was even brave enough to let my Mother test drive the vehicle. This made me very nervous, I tried not to go. But again I was dragged along.. Everything worked out without any accidents, and we sat down with Max and bought the car. I had a feeble attempt at negotiating. But we all knew my parents were older and sold on the car and we were not going anywhere without the F sport. After some internet research the next day the deal actually looks excellent in comparison to very similar vehicles. On to the finance guy, his name is Leon and he was a complete ACE. Or as he would say "PHENOMENAL" He spoke to us clearly and very professionally. I have bought a lot of cars in my life and he was the most impressive Finance guy I have ever met. Very patient and well spoken. It almost seemed like he was a Robot designed at Lexus in Japan from some training manual. Perfect speech, explanations, personable. A real pro's pro if I had ever seen one. (most of these guys I have met are jerks/on drugs/worthless/impatient ) but he was super impressive possibly not human.....He even got my Dad a better rate from his own bank than they were offering him straight up on his own. My dad has had the same bank since 1963 so I have no clue how that was possible. Simply outstanding service. perfect. Anyways, thanks for the great service.My parents love the new RX and I am sure you will see us again at some point, it might be 20 more years because these cars run forever but it will happen. I might even go back and buy my next car from Max and Leon. A+ professionals! JF read more

Lexus Monterey Peninsula - Auto Repair Near Me - Seaside, California