This is the second time I have been here and would say it feels very luxurious! From the moment I…read morewalked in, I felt like I was in a fancy spa! The decor is beautiful!! I am plus size (5'7 240lbs) and this place was plus size friendly. When you make the appointment, they ask for your robe size and shoe size. Those will be located in your locker when you get walked back. They will give you a warm towel to wash your hands as you walk and it feels lovely! The lockers are easy to use. There are two toilets and a shower. This area is fairly small, however I never ran into anyone. You can undress as much (or as little) as you want. I get rid of everything but my underwear. Then you will go to the holding area. It's a very beautiful and relaxing area. There is water (flat and sparking) and some small snacks. Your provider will come get you from that room. Both times I have been here, my providers (male and female) have been very polite, friendly and respectful. The massage was wonderful! I felt amazing afterwards!! When you are done, they bring you back to The holding area and you can stay there as long as you like. The only reason I took a star off is because I had received a birthday promotion email and this was not automatically taken off at the desk. I didn't notice until I got to my car. So make sure you show/tell them at check out!! Overall, this is a nice place and I would come back

A nice place to get a massage treatment They have the…read morerelaxing room area where you can sip on some spa water, teas and snacks The locker, changing room area is secure and I love the little Godiva chocolate treat they give you Only issue is the prices seem to go up and can be quite costly Nice to do for special occasions

My experience here was odd to say the least. Walking in the lobby was small, but welcoming and the…read morestaff was friendly. The walk to the quiet room and adjoining changing room really felt like walking through a refurbished office building. The changing room and quite room and very small and didn't have a comfortable feel to me. The 60 minute massage I booked started on time, but it was just okay. This is the first time I've ever had a massage that didn't use warm lotion nor wrap my feet with warm towels. Honestly, the entire experience and building felt chilly the whole time I was there. I noticed at the end of my massage that the thermometer in the room read 68 degrees, yikes! I also was confused because of conflicting signage regarding cells phone. One sign said "discouraged" in the quiet area and another sign said "not allowed". Either way, while I understand "respecting other's relaxation" for some of us part of relaxing and renewing is scrolling social media and reading on our KindlKindle apps because we are too busy during the week. Overall, I felt very awkward most of the time I was here.

Great massage services for the price! Every massage therapist I've had has been professional and…read moreskilled. They do a great job of asking what I'm looking for at the beginning and checking in to ensure the service is meeting my needs. I'm either looking for relaxation or deep pressure to work out knots, and they are responsive in both cases.

Oh be still my heart!! This might just be my new favorite place for self care this year!! Not only…read moredid I walk out feeling so damn pretty, the atmosphere is so clean, gorgeous, relaxing and surprisingly affordable!! I've had an amazing facial so far and today, I had a lash lift and tint done. My before and after photo I snapped for my eyelashes does not do it justice (what can I say, I have punny eye lashes AND I snapped my before photo when I had a light coat of mascara on. My eyelashes are invisible without mascara and I refuse to go out in public with my eyes looking bald!) The spa bed is cushy and more comfortable than any massage table I've ever been on (and I've been on A LOT!). And when offered a blanket (the temperature in there is actually set just perfect) I said yes. Callixandra came back with a sheet and a WEIGHTED blanket!!' (I freakin LOVE those things and sleep with one year round!!) Because I had a bit of mascara on, it required a light cleaning. No problem! The stuff used smells amazing and I had no reaction at all (I'm really sensitive and picky with skin care products). The adhesive tape and silicone thing she put on my eyes to do the lash lift also did not give me any reaction compared to other taps or eye patches I've experienced in the past. Win win for me! I was also blessed with some heavenly shoulder, neck and scalp massage in between the steps of what was put on my lashes. (I'm a huge fan of scalp massage and let her know. I asked if that was generally the routine. Her response was "it depends on clients preference.") I've tried a lash tint in the past at an Aveda salon in the past and vowed to never have one again because it burned my eyes to bad and was so paint full! It left my eyes watering profusely and swollen for the rest of the day. I was a bit nervous to have it done today but had ZERO reaction at all! I would absolutely have this done again at this spa! At the end of the session, I was given a pretty wrapped chocolate and a cut little carton of water to drink. I left feeling SO relaxed, pampered and pretty! I'm definitely planning on returning and just handing them my credit card and asking for all the pampering!

Long story short do NOT go here, they botched my lash lift, are IMPOSSIBLE to get in contact with,…read moreand do not communicate with each other. Long story long I scheduled a lash lift and tint and after they were done I got home and realized how far back they were curled. I have pretty long lashes and they were half the length of my natural lash because of how much they were curled, they were touching my eyelid. I got them done the Sunday before memorial day and gave the lashes a day to see if they relaxed at all which they did not so I decided to give them a call on memorial day and fill out a questionnaire on the website but wasn't sure if I'd get a response back since it was memorial day and I didn't see anything about whether they would be open or not on the website. Then I called again the Tuesday after leaving a voicemail like I did every other time I called them and didn't get a call back until Thursday of a front desk person saying they would call me back after talking to a specialist and see if anything could be done. She said she'd call me in an hour or two and on Friday I still hadn't heard anything so I called a different location that answered after the second ring and said that because it was more than 24 hours after I got them done that there was nothing that could be done. I then drove to the maple grove location since I could not get anyone to return any of my calls and spoke to someone at the front desk that confirmed they were open on memorial day even though I did not get a call back. They proceeded to refund me the full amount of the lift and tint and assure me the manager would call me within the next couple of days to talk. After speaking on the phone with the manager she told me she would offer a free facial for me because of all the trouble. She assured me she would "put a note in my file" and that I could schedule something. I went to look on my account a couple days after and say nothing that could show me what the free facial would cover so I stopped by the maple grove location again and asked the same front desk worker that refunded me the lash lift what the free facial would cover. She told me that it would cover whatever I wanted, I asked her if she was sure and she said yes and that she would "put a not in my file". A month or so goes by and I schedule a hydra facial with cupping and was expecting to pay for the cupping and to tip for the full price of the service. I walk into my facial appointment settle down and after reviewing the service with me I informed the clinician about the free facial that the manager had offered me to just make sure everyone was on the same page. She left to go speak to her manager and came back saying the manager has no idea what I was talking about. She then asked me the name of the manager that spoke to me and then told me that there was recently a change in management and that she no longer worked there. All the while while I'm speaking to the clinician who is going to do my facial she is obviously very irritated and rolling her eyes. I told them that the manager and the front desk worker both told they would put a note in my account about it but they both said they couldn't find anything. After some back and forth the new manager agreed to cover the facial and that I would tip for the full price and the cupping. After the service the same front desk worker who I had spoken to about the refund and free facial was there with the manager who suddenly decided they would cover the full service and I would pay for the tip. Overall very very very horrible costumer service, would not recommend at all.

Shawntel is outstanding. So knowledgeable, kind and experienced. She will get your skin in the best…read morecondition ever. Prices very reasonable.I will go no where but B'JOY! Laurie S

Being seeing her for many years and she gives the best facials!!…read more My favorite is dermaplanning

The hairstylist did a great job, but this was our first experience with hair coloring and we were…read morequote $150 in Coon Rapids, they told they could relay that quote to Maple Grove since MG had an opening we wanted at same stylist level, and they tried to charge us $380 after the appointment. We ended up paying DOUBLE what we were quoted even after a courtesy discount.

Victoria is the best! Love how she listens to my questions and shares her expert knowledge. I 100%…read moretrust her guidance.

We haven't been able to get a call back, or response of any kind, since the fall of 2020 when we…read morefirst were assured our account would be cancelled, as we had moved and closures because of Covid. Several charges, calls and messages later, still no response. I was finally told to cancel the account online and someone would be in touch about refunding the months and months of charges. Never once has anyone called me back or tried to rectify this situation. I will note- that we had many wonderful massages and facials.. however; management, billing, front desk turnaround, etc. made it a terrible experience being a 'member.'

Lashes - Don't attempt to book a lash appointment here if you actually want to get your lashes…read moredone. I had planned to sign up for the monthly package but was cancelled on twice the same day hours before my appointment leaving me no time to book elsewhere. Super disappointing. Massage - I put two stars in my rating because I had a massage here once that was good. If you interested in a massage, maybe still give them a shot.

Nothing like showing up for your special day scheduled for a massage and facial - checking in and…read moresitting there for 15 minutes past your start time - only to be told that neither of your therapist are there today. Rude and inconsiderate - especially on a Saturday afternoon. Very disappointing.

I had an amazing experience with Maddie massage therapist. I had a one hour massage and she helped…read morerelieve tension in my back. She is amazing! There was a miscommunication about the cost of the massage and Dahlia the spa manager corrected the issue very kindly and promptly. I would recommend Hand and Stone massage!

Had my first hydrafacial with Ana today!! Such a lovely pampering experience! Before I came in for…read moremy appointment there were quite a few forms I had to fill out but it gave her a ton of great info to help recommend the best treatment for me and so she could understand my hopes, desires, and goals for the treatment. I had heard a lot of rave reviews about hydrafacials from friends and colleagues so wanted to try it and this was the best rated location closest to me. I was not disappointed! The experience was so much fun, so relaxing, and I loved that the bed/chair? Was heated! The extraction part was a bit painful but I think it's cause I've never had such a deep clean facial, super excited to come back again in 6 weeks again see the results in a few days!

I had a Halo Laser Treatment in early December 2025…read more Let me first say that everyone at the location were great. It is the treatment and recovery that were very disappointing and painful. I was warned of the post treatment burning sensation and of the possibility of inflammation. Those both happened to a degree which I don't feel I was warned about. On day 6, I developed what I thought was a rash/infection by my mouth. I contacted my doctor since it was a Sunday, and was advised to be seen in person. Turned out that I had gotten shingles (I have been vaccinated)! I was prescribed an Antiviral as well as some ointment. I had also sent an email to Belladerm. They did contact me on Monday and offered to call in a prescription for an Antiviral. I feel like some sort of partial refund for the issue would have been an appropriate gesture. I will say that my skin tone from the treatment is a little better, but not TWO THOUSAND dollars better (plus the cost of the doctors visit and prescriptions). It was not money well spent. I did learn my lesson.

I initially came here with a Groupon for the couples massage and have been back at this location…read moremany times since. All of the staff are very friendly and the massages are good. Definitely recommend

No stars. We wanted to live this place. I booked my husband a massage for father's day. They do not…read moreanswer phone calls or emails, so I booked online. This requires a $50 hold. I was shown the balance due on the receipt. When my husband went to settle the bill they overcharged us $97. I went to the spa to get my refund; the owner was not present and the lady (who was very nice but did not speak English) called the owner who screamed at me and insulted me. He never showed up. I have contacted authorities to file a report and notified my bank for fraud. This is so disappointing and I wish the outcome would have been better. I just don't feel they are able to run this business efficiently.

Self care is SO important especially in this hustle and bustle world, where time and $ are rare…read morecommodities. Massage Envy is the most affordable monthly massage place around town. The breakdown: Thumbs up: -Affordable -Generally clean -Convenient hours and locations -Parking typically not a problem -Friendly staff, sometimes doesn't seem genuine however not rude Thumbs down: -Therapist turn over like socks, if you find someone you like good luck keeping them. I've been lucky at this location. Experience at others not so lucky. -The membership push you will feel it, it's like a car dealership for massages, but hey they're just trying to do their jobs, just say no if you don't want it. -No couple massages here :( -Not like the 4, 5 star massage places, but hey you get what you pay for. -Not a spa Knead away!

DO NOT GO TO this location!!!! I took my best friend to…read moreMaple Grove ME for her birthday as a surprise walk in. We had just had sushi lunch, and had 1 glass of wine with our lunch. And because we were giggling, we were accused of being drunk, when we were not, humiliated in the public lobby, and completely shocked of the false accusations. We are 60yrs old and don't need the immature management insulting and ruining my best friends birthday. I have spent thousands of dollars here for gifts and myself......never AGAIN!!!