They always do an amazing job and are just the sweetest people! The shop is super clean. They have…read morea huge selection of colors and keep them fresh.

I called this morning before coming in and got an appointment for 2PM. This was my first time here…read more I took off one star because I arrived on time but was not sat until 2:33 because they were backed up. I admit I was upset, i didn't mind waiting, but no one said anything to me other than asking if i had an appointment and after i answered yes, i sat for 30 mins without an update. Anyhow, when i did get sat, i got a full set, color powder, the male that works there did my nails (i didn't catch his name), but he finished within 45 minutes. It was fast, but it was good work. He made sure all of the lengths were even, and made sure i liked the shape and color. I would say the pricing here is average to any other nail salon. I paid $43 for my set - i did not need a soak off or anything. ***They do have screens set up to separate customers from employees to reduce spread as much as possible*** Pros: The place is pretty quiet, so pretty relaxing They have drinks: water, coffee, soda, etc. They have WiFi They almost have gift cards! Cons: Wait period w/ no updates Honestly, other than the beginning, i really liked my overall experience, hence why I still gave 4 stars. If you come, you can see that they really are trying their best!

Pedicure done by Mai. She left my little tootsies feeling good!…read more I've been coming to Fairmont Nails & Spa for YEARS, and I've followed Tommy and Yen whenever they've moved for 20+ years. They work 6 days a week and are always consistent. They take the time to get to know their customers and they have a huge number of regulars. I don't even have to tell Tommy how I want my nails done. He already knows, and when I went through a phase where I wanted something different every time, Yen put her best creative foot forward and never let me down. The ladies that do the pedicures are all great and friendly. We have conversations about their families and ours. We discuss our vacations and plans. It's an open area with a spa-like atmosphere. There is a separate room for waxing and they have contemporary music playing, while the TVs show whatever talk show/news is currently on with subtitles so you know what's going on. I have zero intentions of going somewhere else for my manicures and pedicures. When you have a good place, you don't leave.

I went here a few times and they did well. After a few…read morevisits the quality in work and customer service depleted. I always tip and normally make an appointment. I didn't have time to get my nails done again, so I popped in for a removal. The tech burned my nail and I reacted, she did not apologize or seem to care. When I sat down, she insulted me saying my nails grew out so long. She improperly removed the acrylic set and even tried ripping them off with an extra acrylic nail. She left artificial nail on all of my nails, I realized this when my nails have been in pain. As seen in the photo, my real nail beneath the artificial residue. I have chipped a piece off of the artificial left on top of my real nail, seen in photo 4 in my palm. This is an outrageous way to treat a paying customer, let alone anyone. I am not going to the salon to rectify this so they can cause more damage. I have previously voiced my concern at a separate visit, about the lack of professionalism and aggressive practice done by some of the techs here. It does not seem to me like this salon truly cares about all of their customers and that is disappointing because I had referred family to this salon but will be warning them to save their money and health of their nails. Also worth noting they would only offer certain customers a water, never once did they offer me a water.

I'm a retired Nail Boutique 20 year business owner with 30 years experience…read more I get my nails done at Herbal Nails & Spa. I only put my hands in good hands and it's Definitely Herbal Nails and Spa!

I received a sealed gift certificate for Christmas. When I opened it, I realized the date expired…read more It was an unintentional mistake. I called the salon thinking surely they would honor it but they refused. That is basically theft. I was a patron there for years but I quit going bc they raised prices and I had issues with my Shellac chipping quickly.

My favorite spot! Every time i come here they get my nails perfect and clean every single time…read morewithout a miss

Just moved to DP/La Porte area and chose this salon based on other reviews. Lin (sp?) did my fill…read moreand reshape and I looooove them. I'll be back for sure, fast, affordable and attentive work, highly recommend! No frills but great attention to detail.

If I could give this zero stars, I would. I'm hoping that this helps the next potential customer…read more I'm a first time customer to this nail salon and I heard great things about this place. I called to make an appointment and explained that I had builder gel on my nails and I wanted it removed. I wanted the builder gel off because it was lifting in certain spots and I generally get light colors and I didn't like the spots showing through. While making the appointment, I was never asked for my name, they said "ok, see you at 5:30!" I arrived around 5:15, 5:20. I was not greeted nor was I ever asked what my name was. I then again explained my wants another employee and she asked if I wanted a pedicure as well. I agreed to the gel pedicure and I was shown to the pedicure seat. A woman named Jenny, never introduced herself (there was a name on her equipment) starts going to town all while having a lollipop in her mouth. She never tried making small talk with me, but she was speaking in her native language with other employees. Every person that walked in, she'd turn around but never greeted them. She put the color on one nail and asked if I liked it and I said "as long as it covers the white spots, that's why I wanted them off". She swears that I didn't say that, but I know for a fact I did, because I had no problem telling the other 3 people that I had spoken to prior! She then proceeds to file off my builder gel and asked me to soak my nails in a small container filled with acetone. The container was smaller than a salsa bowl at a restaurant, and one on the containers had acetone with red flakes in there, as if it was already used or not clean. Once she had the base/foundation of my nails on, she asked how I wanted my French tip to look, at this point, I wanted to hurry up and get out of that place. I told her to leave my nails the way they were because it wasn't getting any better. By the end of the builder gel application, she cut my thumb by "filing" my nail (she used her drill under my nail, by my free edge). The pedicure, which I opted for the deluxe shellac, she "massaged" each leg for a solid 2 minutes. She tried to save the appointment by saying things like "that's a nice color" and "it looks so pretty" but it was too late! My first and last time ever stepping foot in this place. I still paid for whatever services were rendered, but I will have to go and get them fixed elsewhere.

Very professional and courteous technicians. Always do a great job on my nails! Highly recommend!read more

I have been coming here for 20 years for all my waxing on my eyebrows and lips. Li does the best…read morejob and I won't go anywhere else.

I asked for white tip but these are half white and the line is almost straight... I normally like…read morecoming here but I was disappointed this time.

Great place! Got nails done here and ended up having beautiful nails for my engagement!! Very…read moreaffordable as well. Highly recommend!

She did a good job on my pedicure but it was hard to understand her because of her accent and…read morespeaking low. I changed my mind on the type of polish, regular to shellac. She started laughing and speaking in Vietnamese with other employees. It was very obvious it was about me. When I paid my bill she wrote the total on a piece of paper. I couldn't read it, so another employee put it on a calculator. While he was doing that, she did the finger twirl over her ear, indicating I was crazy. I almost didn't leave a tip, but she did a good job so I left one. I may go back, undecided.

this was my first time coming here and they did my nails SOO GOOD. they honestly ATE. i will be…read morecoming back.

I wouldn't recommend! I went in for a pedicure, and polish gel polish on toes. The lady legit put 3…read moreto 4 coats on my toes. The polish is so darn thick. The lady that did my nails was talking about me in their language as I was making suggestions. She and the lady next to her "laughed" as they were talking about me. Kathy was my nail tech. I feel she rushed and the lady that did my pedicure messed up my toes bad. Only recommendation the guy made was can I come back tomorrow. Well NO! I have work he then proceed to give me 10 off. I will never go to this place again! So I will not recommend! The only reason I'm giving a 1 is because I can give a ZERO! Do not come here.