They are expensive (like $2.09 per pound). Scheduled pickup for Sunday after 5 PM. Right at the expected time for pickup, was told it wouldn't be picked up due to an city event in the morning. A little bad planning, but OK. Agreed to pickup next day, and received confirmation. Next day, nobody showed up until the end of the pickup window. No message about it. I sent a message, did not hear for about 10 minutes, so I left for a dinner appointment. Then, a few minutes later, someone tried to pick it up. Then, they keep trying to pick it up at random times the next day, with no request/confirmation from me. I had to ask to remove me from their database. This is the second cleaning service with bad pickup service. Will try the next one on my list. There has to be one in NY that works, or I'll do the laundry myself in my building. read more

Liox was such a great service for us while spending several days in the city. The process was so easy to use, our laundry was picked up from our hotel and delivered the next morning, saving us so much time. It was 100% worth it- clothes arrived clean, nicely folded, and well packed. Highly recommend! read more

always wonderful, easy to communicate with, and always on time. laundry always comes back in great shape. best service!

I love this place! Always on time, and I always get beautifully clean clothes back. I've tried Fly Cleaners and Cleanly and neither compare to Liox. Highly recommend them, especially if you live in the Murray Hill area. And no, I wasn't paid or offered a promo code for this review... just my honest opinion on my experience with the company for the past 8 months. read more

My clothes came back nicely folded and smelling really nice!!!

Love Liox so much! honestly I think they're a little pricey, but I think it's worth it for their amazing customer service and reliability. they also seem to take good care of their employees and that matters to me. Ive been a loyal customer since 2020. I've tried other services as well to compare, and they've been the best. I always refer my friends and family to Liox and highly recommend. I travel a lot as well, and they're always accommodating to when I need to reschedule bookings with the same cleaner, whom I absolutely love. read more

I do not write reviews. Today I do because Liox cleaners helped my wife and I out immensely with their Covid discount when both of us were unemployed due to the pandemic. The pick up and delivery was always friendly and on time (any minor time changes were conveyed promptly via text) and the laundry always returned perfectly folded and clean with no issues at all. If you are looking for a great laundry delivery service this is the one to choose! read more

Watch out for lots of hidden dry cleaning fees! I needed dry cleaning done for 5 cashmere sweaters. First off, my initial pickup time was cancelled because the driver decided to take the day off... ummm, ok... but, someone came later that evening. Fine, no prob. As for the hidden fees--the site lists a whole bunch of prices for various types of items. However, they failed to list the extra fees for things like holes and hoods. (I was charged an additional $15. They also claimed I had 3 "long" sweaters. Only one was long. But, of course, I have no way of knowing what they consider long. So, what I thought was going to be a $45 cleaning--that's with the $10 discount--was actually $60. Would have been $70 without the discount.) Now I know why they offer $10 off--they know they're going to find extra things to charge you for, so this way you "feel" like you're getting a deal. But, you're not. They're already the most expensive laundry service in Manhattan--really, they have to have hidden fees? And they suggest a $15 tip before you even get your itemized receipt. (Now I know why. Lol) Plus, they secretly charge a $2.50 Living Wage fee. Seriously? Got my dry cleaned sweaters two days later--and to be fair, they were well done. But, I don't appreciate the lack of pricing transparency. Won't be using them again. read more

So glad I found Liox Cleaners! I am super busy with work and school and was looking for an alternative to for my laundry and dry cleaning whenever needed. I decided to try the app out since I already use an app for other things (Uber eats, Lyft, etc). It was super easy using the app for this service. Other places I've tried never cleaned my clothes good! And I needed an outfit I bought from Fashion Nova to be dry cleaned for my birthday! And I'm so glad I took a chance with Liox! Great service. Outfit looks brand new and ready for my b-day event! :) read more

Liox is the best dry cleaning experience I've had during my 8 years in Manhattan. I sought them out after taking my favorite Eva Franco dress to 3 other dry cleaners, that failed to get out coffee and water stains. I must admit the stains were pretty gruesome, and the cotton blend fabric, fully lined in satin, was quite the challenge. As soon as I walked into Liox I was assured there was no problem they couldn't tackle. I watched as the lovely receptionist patiently went through the entire dress with me and delicately tape marked each spot. 48 hours later my favorite dress was in mint condition. Aside from this amazing first experience with Liox, I've continued to be impressed by their consistent turnaround, friendly service (they always remember your face, which in NYC is amazing!), and text alerts. If you're someone that sincerely values your wardrobe, trust that Liox cares about it as much as you do! read more

So happy with their service!!! clothes were picked up and dropped off on time. everything was clean, soft, and perfectly folded. will definitely use them again and highly recommend!!! read more

A little pricey, but other than that, truly couldn't ask for nothing more. Clothes were picked up on time. Returned on time. Smelled great. Folded well. read more

First time using this service and I was impressed, specifically by their wonderful customer service (although my laundry did come back clean and smelling good!). The video on their website alone speaks volumes. They understand this is a hard time for many people and have customized the pricing to help those who may not be able to afford the regular price. I am currently out of work due to this pandemic and although I chose not to take advantage of the offer, I was very touched by it. In terms of their service.... -Professional -Friendly -Accommodating -Customizable (many options available free of charge) -Dependable They even gave my laundry back in one of their sturdy laundry bags and folded my bag neatly in with the laundry. Definitely, give them a try! read more

Not for me.mixed up delivery.sorry as they took particular instructions in how I wanted my laundry washed.

Liox Cleaners is another cleaning service that I have had great experiences with. I have visited them about 5 times and I have not been disappointed me yet, and I don't think they will. One thing I like about Liox is that they have a pickup and delivery service. This particular service has saved me so much time and so much gas. The cleaners is very neat and their customer service has been very good. I would recommend this cleaners to anyone in the area who is looking for a nice organic cleaning service. **I would suggest downloading their mobile app. The interface looks nice, it is very east to use and it helps speed up your average dry cleaning process. read more

If I could give this place negative stars I would. Placed a pick up order for m laundry. The original window when they were supposed to pickjp was between 3pm and 5pm. I called at 5 since they hadn't shown up and told the woman I need to step out. She said she would have the driver come between 6 and 8pm. Driver never showed up and now they aren't answering the phone. Spike to the customer service numerous times and she kept asking if I want a pick up? What kind of question is that??? Obviously I want a pick up if I've called you about it 10 times. DO NOT RECOMMEND. Highly disorganized and unreliable. read more

Absolute shit company. Never use it. Thought this would be a great idea, but absolute nightmare. They were supposed to pick up my dry cleaning and no one showed. I got a text an hour after saying the driver called out. Then for pick up, they claimed the car was broken and then had to reschedule.... Again. They then said it would be delivered a week later because of the holidays. The receptionist ended up delivering my laundry because they couldn't get their act together. TERRIBLE read more

Went above and beyond. Completed six large bags of laundry same day and even delivered earlier than expected. Everything was clean and perfectly folded. Will definitely use again and would highly recommend! read more

My friend recommended liox and decided to try them . always delivered clean clothes on time and their online system worked well. Would definitely recommend trying them. ! read more

This place has very reasonable prices and they even managed to get red paint out of my white dress. I would definitely recommend them and it's a major plus that they text you when your order is ready. They are extremely speedy and turnaround time is really quick. They are professional and I'll definitely keep coming back ! read more

The customer service here is simply atrocious. If you read other reviews on here you will see the same complaint. They treat their customers as if they are a nuisance, which goes against everything that I'm used to from quality business. I used them for a while (due to the fact that they are right down my block), but simply couldn't take being treated like I am an inconvenience to them any longer. Never a friendly greeting, frequently a sarcastic attitude, and when I finally felt like I couldn't take it any more I asked why I was being treated with such disdain, I got blamed. If you care at all about being treated fairly as a customer, then do not use Liox. There are plenty of good cleaners throughout Kips Bay who know how to treat the people that support their business... this place however, is not one of them. read more

Please someone contact me. I have tried contacting via email and phone multiple times and no response. Can't even get a hold of someone. First off, my delivery was scheduled between 10am- 12pm when I was going to be home, no one ever showed. At around 7:30pm I received a call from my delivery guy saying he was at my apartment. Of course no one was there so he just left it out side my door!! Where others can take my items !! Luckily they weren't stolen BUT they also ruined a great deal of my items. I had very expensive articles of clothing set a side in a separate bag to be hung dried (like they say you're supposed to) and instead they were machine dried so now some are ruined! I'm very upset and am requesting a full refund at this point. I will consider removing this review if someone would maybe answer my request. read more

I have given them three shots at being the amazing laundry service that the other reviews claim. They failed miserably each time. First time, my whites were ruined. Pink stain all over them even after I requested "separate and bleach." Second time, several items missing. Third time, delivery was hours late. Called customer service and person was abusive and simply repeated himself over and over again with excuses. One of the worst laundry services I've ever used. I would give them negative starts if I could. read more

During this pandemic Liox cleaners has stepped up and provide essential services for essential staff for an affordable price. I work days in my regular job helping clients and nights in the hospitals helping New Yorkers. I was having problems with laundromats in my area because they didn't do drop off anymore and you had to make an appointment to wash clothes. I look online for laundry services and found Liox who was giving a big discount if you were affected by This pandemic. The service was amazing and my clothes came back smelling better than any laundromat service in the past. I'm keeping Liox. I referred all my colleagues. read more

On my third load using Liox Cleaners, they sent me a random person's v-neck, one piece of another person's sock, and lost a pair of socks of mine. I've contacted them about the lost socks and extra clothes, we'll see what they do to correct this. I really liked those socks, and I had only worn them once :'( UPDATE: They gave me $5 credit for my socks. They haven't been able to find it, though. Will update my review after a few more loads to see whether they lose more of my stuff, and/or I get more articles of clothing owned by other people. read more

Hands down the best dry cleaning and wash service I've used. I love that their default detergent is Tide and that they also give you the option of alternative detergents that are eco- and sensitive skin friendly. The convenience of their pick up and drop off service (that can be scheduled with the click of a button on their surprisingly efficient website) is also a huge plus. I do wish some of their dry cleaning services were a little more reasonably priced but, overall, Liox has saved me tons of time and keeps my favorite garments fresh, preserved, and pressed. read more

Absolutely do NOT use this service. I had just about the worst experience with this company. For starters, upon placing your order, you are not informed at how much it is per pound of laundry (I only JUST was able to find this on the very very VERY bottom of their website). Additionally my drop off time was set for 7am-8:30am on Sunday. With no contact or anything, my laundry was not delivered. I wasn't contacted until nearly 3:00 PM to be told that they were "understaffed" and that they have to deliver it at 7-9 PM. Fine understood. The laundry arrives, I take it out the bags and I had paid EXTRA for bleaching, none of my white socks are clean, they all look identical to how they looked when I sent them, and even worse, my clothing is absolutely RUINED. All of the white garments I sent to be bleached are now yellow, the armpits are all bright orange/yellow and completely ruined on quite expensive items. Will provide pictures below as well. This is horrifying to me considering I was charged $80 only for my laundry to be destroyed, and not delivered on time with 0 contact to me until much later. Whatever you do, don't use this service. read more

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I love this place, I've been using them for three years now and they never disappoint. They pick up from your apartment and drop off, one time the man even tried to convince me to put more laundry in my bag because he wanted me to get my moneys worth (which would just mean more lbs for him to carry, but he was happy to do it)! They allow you to choose your laundry detergent and have the option to have up to three items hand washed if you desire (may need to double check the site but i believe its three items). My clothes always come back smelling amazing and in great condition! I would highly recommend to anyone who asks! read more

So far I've been very fairly happy with their service. It's a bit pricey and sometimes the clothes are not very clean. But for now it's something that i rely on! read more

I'll admit that the hardest part of moving to New York City was accepting the fact that I would no longer have a washer and dryer in my apartment. I was SO paranoid about using a laundry service, but once I found Liox Cleaners everything changed. Not only is ordering pickup/delivery incredibly easy with their online form, but my clothes are washed PERFECTLY every single time. My boyfriend and I have been using them for over a year now and are 100% happy. Their customer service is amazing too -- I once had a minor issue and when I brought it to their attention I was refunded my money immediately and given a heartfelt apology! They allow you to give specific instructions (i.e. wash in cold water) and they actually follow them. My BF loves the hang dry option for his work shirts. I love how well they fold everything. Price for wash and fold is $20 per bag (or $35 for two bags) which I think is more than worth it since I know I can trust them. Their dry cleaning prices are bit expensive for my taste, but I don't dry clean that often anyway. I highly recommend Liox Cleaners!!! read more

Used the regular laundry and wash&press service. I think the best part about the regular laundry is that you get to pick the various detergents and fabric softeners. Another convenient service is that they text you when your stuff is ready for pick up! Don't have to worry about your stuff being ready. Would definitely recommend read more

Have returned clothes missing buttons, strings from expensive sweatshirts, etc. also have left pink stains on my pants. They delivered my clothes extremely late once as well. Had the worst experience with this company read more

Liox Cleaners offers a great service. The website is convenient and easy to use and the prices are really fair. The only reason I'm giving 4 out of 5 stars is they seem to have an odd way of folding towels and napkins in that there is no consistency whatsoever. It seems the goal they have is to fold everything so that it fits a particular dimensional footprint so everything fits into their bags easily. This isn't a biggy, but I thought it was weird, imagining if I was folding the towels on the other side, I would choose a standard way to fold (quarters, thirds, then halfs ... something?) and stick with it throughout the process. Aside from the folding, they're great and I would absolutely recommend them. read more

My roommate is a huge advocate of this place so I figured I'd give it a try with zero expectations. I proceeded to drop it off at 730a (which is nice) and was surprised to get a text later in the afternoon alerting me that my 28lbs of laundry is ready for pick up. Nearly folded, smelling like a bed of roses. Will definitely come back. read more

These guys are totally awesome. The only reason they don't get 5 stars is because they have this weird delivery thing where it has to be within a certain time window (I'm almost never home, so within 30 minutes to an hour is best.) and has to be booked online. In terms of actual laundry service they are the best- they let you choose non-smelly detergents, they air dry things, they allow things to hang dry (unheard of) and I've never had anything ruined at all. They're also so affordable. read more

Delivery: As someone who does everything Online, I was so happy to find Liox Cleaners when I moved to Chinatown and searched for a full service laundry facility. I'm able to place my order, customize a few options, and schedule pickup/delivery of my wash all Online. It is very convenient. The only reason I subtracted a star was because there is only one person driving the delivery car so if he cannot find parking, I'm required to bring or pickup the clothes to him downstairs. I know that sounds super diva-y, but on a 5th floor walk-up, it just adds a slight inconvenience. Service: The service itself deserves 5 stars. I separate my delicate items, have them washed cold, and hung dry. My clothes always come back with care and in one piece. I highly recommend Liox Cleaners to everyone in the area! read more

so so convenient, wonderfully and lovingly washer, folded and delivered clothing always! communicative & efficient! well priced - a great service -- highly recommend and my go to! read more

Did a load of laundry with them, unlike the rest they charge by bag and weight. So if you have the time to pack and squeeze lots of stuff in, you win. I like their option of choosing different types of laundry soap, so far my clothes have been folded v nicely and came back smelling clean and fresh. They are fast and efficient too, with customized timing. Oh downsize, it can be a little expensive with the $20/load, but its 35 for 2 loads. And oh, they provide the bag you stuff your dirty clothes in! read more

This was my second time using Liox. The first, I had no issues and I was satisfied, likely because I did not have to deal with customer service. This time around, it took TWO DAYS to get my laundry back. I get that they can be busy and thats understandable, what is not ok is not updating me at all about my laundry and not being available by phone (despite having a phone number listed) and taking hours to respond to email, if at all. This stressed me out considerably as most of my wardrobe was in that order. It eventually showed up late at night (after customer service promised two separate time windows that passed). I WILL NEVER USE THIS SERVICE AGAIN read more

Nobody ever answers the phone, text, or email. my laundry was supposed to be delivered yesterday and I can't reach anyone.