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    Liquipel

    3.6 (23 reviews)
    Open 9:00 am - 5:00 pm

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    Jason was very informative, prompt, and polite. I purchased 360 protection and would highly recommend their procedure.

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    Ask the Community - Liquipel

    Review Highlights - Liquipel

    This is an amazing technology that should be applied to every electronic device out there!

    Mentioned in 2 reviews

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.2
    (70 reviews)
    1.2 mi
    $$
    Virtual estimates
    Shipping

    Mason doesn't work at T-Mobile. T-Mobile works for Mason…read more My wife and I walked in on a Saturday with two goals: switch carriers, get two new phones, and leave before our parking ran out. Simple enough, right? Wrong. Nothing about this experience was simple. It was SPECTACULAR. Mason is the Sales Manager. You will know this immediately because the energy in the room shifts when he starts moving. And Mason is always moving. I told him we were in a hurry. He didn't slow down. He sped UP. Like a man who has been waiting for someone to say that. A time limit is not a problem for Mason. It is a setting. This man recites plan tier differentials, IMEI numbers, and carrier unlock requirements from memory, like someone who sleeps with T-Mobile policy manual under his pillow. He pulled up our account, cross-referenced our trade-in values, calculated our promo eligibility. He powered through carrier transfers, plan comparisons, trade-in values, and promotional stacking with the focused aggression of a man who views a time constraint as a personal challenge. He did not need to look anything up. He is the lookup. And look...he said some things. The kind of things HR would describe as "a conversation" and Mason would describe as "Tuesday." It was like being served by Dwight Schrute if Dwight had been given a sales quota and absolutely zero filter. I told him this. He did not take offense; he took notes. Now, full disclosure: this location has a history. People in the reviews will tell you about it. Long waits, confused reps, promises that evaporated the moment you walked out the door. That was before Mason took over. Mason is aware of this reputation and has decided to personally destroy it, one transaction at a time. The era of bad T-Mobile experiences at this location is over. Mason closed that chapter. Now, do we have our phones yet? No. We have to go back. But here's the thing...we're excited to go back. We walked out of a T-Mobile store on a Friday looking forward to returning. That is a man bending reality with sheer force of personality. If Mason sold timeshares, you'd own four of them. If Mason ran your company, you'd be retired in Cabo. If Mason built rockets, Elon would send him a LinkedIn request. If Mason made cars, they would fly, and he would have already sold you the insurance. We'll be back for those phones. Mason is a LEGEND.

    Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    Verizon

    Verizon

    3.1
    (220 reviews)
    1.4 mi
    $$$

    I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi

    This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.

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    Verizon
    Verizon
    Verizon

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    Cox Store

    Cox Store

    2.6
    (226 reviews)
    4.7 mi

    I walked into the Cox Communications store on Sand Canyon Drive expecting to exchange equipment…read more Instead, I accidentally bought tickets to a live comedy show. Step 1: Sign in immediately. Step 2: Watch eight employees somehow all be "busy" while accomplishing absolutely nothing. It was fascinating. One employee was deeply committed to a laptop, another seemed to have an intense relationship with their phone, and the rest had clearly mastered the Olympic sport of looking occupied while avoiding eye contact. Then came my favorite part... After patiently waiting my turn, two customers who arrived after me asked an employee "one quick question." You know... the famous "quick question" that somehow turned into an entire customer service appointment. Apparently, the queue is more of a decorative suggestion. Eventually, my name was called by Nichole, who looked like someone had just informed her that break time was officially over. No "Hi," no "How are you?"--just pure enthusiasm... if enthusiasm had been unplugged. Every question I asked seemed like I was requesting the secrets to the universe. Meanwhile, the gum chewing suggested she was mentally already clocked out and halfway to Friday night. By the time I left, I found myself thinking, "You know what? The DMV isn't so bad after all." Honestly, next time I'll just call customer service from home. At least if I'm going to be frustrated, I can do it in sweatpants. Cox has mastered the speed of fiber internet. If only the customer service could load as fast. Would I come back? Only if Netflix starts filming a new season of The Office here.

    Cox communications retail location. Already did everything online and still have to wait for a…read moresales rep to finish his sales pitch with each, and every, customer. Jason was great. Very overqualified

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    Cox Store
    Cox Store
    Cox Store

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.8
    (35 reviews)
    6.1 mi

    I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

    Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

    Photos
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

    See all

    Liquipel - electronics - Updated August 2026

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