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    Liquipel

    3.6 (23 reviews)
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    Jason was very informative, prompt, and polite. I purchased 360 protection and would highly recommend their procedure.

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    Review Highlights - Liquipel

    This is an amazing technology that should be applied to every electronic device out there!

    Mentioned in 2 reviews

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    T-Mobile

    T-Mobile

    3.2
    (69 reviews)
    1.2 mi
    $$
    Virtual estimates
    Shipping

    Mason doesn't work at T-Mobile. T-Mobile works for Mason…read more My wife and I walked in on a Saturday with two goals: switch carriers, get two new phones, and leave before our parking ran out. Simple enough, right? Wrong. Nothing about this experience was simple. It was SPECTACULAR. Mason is the Sales Manager. You will know this immediately because the energy in the room shifts when he starts moving. And Mason is always moving. I told him we were in a hurry. He didn't slow down. He sped UP. Like a man who has been waiting for someone to say that. A time limit is not a problem for Mason. It is a setting. This man recites plan tier differentials, IMEI numbers, and carrier unlock requirements from memory, like someone who sleeps with T-Mobile policy manual under his pillow. He pulled up our account, cross-referenced our trade-in values, calculated our promo eligibility. He powered through carrier transfers, plan comparisons, trade-in values, and promotional stacking with the focused aggression of a man who views a time constraint as a personal challenge. He did not need to look anything up. He is the lookup. And look...he said some things. The kind of things HR would describe as "a conversation" and Mason would describe as "Tuesday." It was like being served by Dwight Schrute if Dwight had been given a sales quota and absolutely zero filter. I told him this. He did not take offense; he took notes. Now, full disclosure: this location has a history. People in the reviews will tell you about it. Long waits, confused reps, promises that evaporated the moment you walked out the door. That was before Mason took over. Mason is aware of this reputation and has decided to personally destroy it, one transaction at a time. The era of bad T-Mobile experiences at this location is over. Mason closed that chapter. Now, do we have our phones yet? No. We have to go back. But here's the thing...we're excited to go back. We walked out of a T-Mobile store on a Friday looking forward to returning. That is a man bending reality with sheer force of personality. If Mason sold timeshares, you'd own four of them. If Mason ran your company, you'd be retired in Cabo. If Mason built rockets, Elon would send him a LinkedIn request. If Mason made cars, they would fly, and he would have already sold you the insurance. We'll be back for those phones. Mason is a LEGEND.

    RUDE and lying employee. Asked for a manager. He would not give me his/her name or tell me what…read moretime they would be in the store. I asked for the rude employees name - he would not give that to me either. I took his photo and he told me he was calling security and that he "would not serve me in this store if I took his photo." I called TMobile Customer Care from the store. I was told the employee should have given my my replacement phone (which I already put my Apple ID into), and I explained the employee refused. The rep then called the store and the employee finally answered. Only to tell her wanted to speak to her supervisor and then he hung up on her. I watched him do it and recorded the entire interaction. The rep came back on the phone with me and apologized and said this service was unacceptable and that employee was out of line. The employee then picked up the phone in front of all of the other customers in the store and "called" the shopping center security to come to the store. I put "called" in quotes because I was in the store for a good 10 minutes later and no security came. If you're the manager or owner of this store, please reach out to me. This employee is a disgrace to your business.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Verizon

    Verizon

    3.1
    (220 reviews)
    1.4 mi
    $$$

    I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi

    From a single phone replacement to a two-day nightmare…read more My phone was broken and the screen no longer worked, so I had no choice but to replace it that same day. My line was with T-Mobile, and we originally went to Verizon just to buy one phone. The salesperson convinced us to switch carriers by offering what sounded like a great deal. He told us that if we moved our lines from T-Mobile and opened 5 lines under a business account, we would get a much better promotion. The offer sounded reasonable, so we trusted the information we were given. We ended up purchasing 5 lines and 3 phones. At first everything seemed fine. The store started transferring my data from my old phone to the new one, but because the store was closing, the transfer process was left unfinished and we had to leave. As soon as we got into the car, the new phone showed an error saying the data transfer had not completed. When we got home, we tried to fix it ourselves but nothing worked. The new phone could not receive calls or messages, and my old phone had a broken screen and no working touch. That night I missed several important work calls because of this issue. The next morning my husband and I went back to the store expecting a quick fix. Instead, we spent from 10:30 AM until 7 PM there while multiple employees and phone technicians tried to figure out what went wrong. No one was able to solve the issue. After an entire day wasted, we finally gave up and left. What made the experience even worse was the store manager repeatedly trying to blame us for the problem, instead of acknowledging that the issue started with the setup and activation process in the store. We came in to replace one phone and were persuaded to switch carriers and open multiple lines. In return, we lost two days of time, missed work calls, and still left with unresolved problems. This was an extremely disappointing and frustrating experience.

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    Verizon
    Verizon
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    Cox Store

    Cox Store

    2.6
    (225 reviews)
    4.7 mi

    This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

    As a Cox cable customer in Newport Beach, my nearest Cox store is in Irvine. When our cable…read moreconverter in the kitchen failed over the weekend, we removed it and took it to the Cox store. I sent my wife, as I wanted her to gain the experience of exchanging a defective rental converter. In the past, they simply scanned the barcode on the bottom and promptly provided an exchange. However, this time they gave her a hard time. They insisted she provide the name of my first pet, as a child. This is a secret question to prove who you are, when all else fails. Needless to say, she had no idea, as she is not me. The fact she had the Cox rental equipment and was simply looking for an exchange was not enough. Se had a drivers license with the same last name and address as the account, meant nothing. She was forced to call me to get the secret answer. I consider this elder abuse, as she was 80 and had trouble hearing through the entire ordeal. I do not blame the employee, as they were trained to make these unreasonable requests. It is the Cox policy that I find fault with. Am I happy with the Cox cable service? In general yes, but paying more than $3,600 yearly for equipment rental and service should provide me better customer service. What would Cox had done if I sent my grandson or niece to do the exchange? Maybe Cox selling out to Spectrum brought about this change? Or Cox has simply decided to become less friendly to their paying customers? In any case, should I have any further poor service, I will switch to satellite service. Do not deal with Cox Cable!

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    Cox Store
    Cox Store
    Cox Store

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    AT&T Store

    AT&T Store

    3.3
    (52 reviews)
    3.4 mi

    My wife came in with the proper insurance to replace her phone screen, only to be told by some lazy…read morelow effort worker, who couldn't be bothered to actually check and do his job, that it DID NOT cover her phone screen. I thought this was weird, because it DIRECTLY conflicts with what we were told on our initial purchase. So when we were able to reschedule and bring the phone to the AT&T store @ the Marketplace, the worker said we definitely DID have the correct insurance , but because now it was over the 60 day threshold, they couldn't replace it. Because of the reschedule we missed the 60 day insurance policy. The employees at this particular store DO NOT CARE. They do not try. They give the absolute minimal effort possible, and they can't be bothered to actually do their jobs. I have been here more than once and have always been met with customer service that seems like they have been trained by either Patrick Star or Sloth from the Goonies. I will never come here again, and I highly recommend everyone to go to: AT&T @ the TUSTIN MARKETPLACE. They are significantly more professional, and will not cost you over a $100 because of sheer ineptitude.

    I stopped by this store location for a new screen protector. Adam was the only salesperson in the…read morestore I could see. He greeted us when we walked into the store. There wasn't any other customers in the store. He did a quickie job on my replacement screen protector and saw bubbles still on the screen so he lifted it and tried to fix. To no success. Then said when my phone turns on it should go away. Well I can still see them. Instead of fixing it right then and there since I was already in the store he told me I could come back and he'd replace it. Talk about lazy ! This guy needs a new job. Not going back. He didn't even thank us for coming in. Just walked away when another customer walked in to help him.

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    AT&T Store
    Erroneous charges from this store location
    Erroneous charges from this store location
    AT&T Store

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    T-Mobile

    T-Mobile

    2.9
    (33 reviews)
    6.1 mi

    I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

    DO NOT GO HERE…read more The sales team does not listen to your needs. I walked in looking to purchase the Galaxy Fold phone. 1) They did not have any to show me. 2) They told me that they break all of the time. So, they convinced me to try another phone. I went from owning Galaxies to trying a Google Pixel which is the WORST phone and is constantly having problems. I'm now in a position where I am stuck with this phone (which already causes problems every single day for me) and would put myself in a financial hole if I decided to swap back to the Galaxy phone. At one point, when I was comparing two separate phones, I asked the sales person which phone was bigger. His response was that they were similar. "I see that they're similar, but which one is bigger?" I said. He repeated his answer. Then I asked if he knew the answer and he said no. "Can you go in the back and look at the boxes or a grab a measuring tape?" He hesitated, went into the back and came back with the answer. The sales team lies. I needed a manager's help to do something, but no manager was present. This was a Wednesday at 3:00. I asked if a manager would be back the following Wednesday at 3:00 because I'd be in the area again. They said that they didn't know. I said, "There's not a paper behind the office door showing their hours?" They said no. "There is no way you know when your manager comes and goes?" I asked. "No," they said. The following Wednesday I came back and the store was packed. After ten minutes of waiting, I asked if there was a waitlist. The woman told me the order of the people that arrived. I explained that I wanted to wait in my car and not lose my place in line. She reluctantly took my number down. "You promise you'll call me when I'm next?" I asked doubting that she would. "Yes," she said. Twenty minutes later, I saw two other couples enter the store and another come out. I had still no phone call and had left the line open waiting for them. I walked back in and saw that they were helping the next round of people and asked, "you didn't call me?" The woman clearly had forgotten or ignored me and softly said, "I tried..." As I stood there waiting, I asked when they could help me, and she asked what I needed help with. I simply needed the address to send back my old phone. She told me that I have to call the 1-800 number. I said, "Yes, but I want you to do it because it will be quicker." She told me I was wrong and that they have long delays when they call t-mobile and that I should do it on my own time. There were other observations that I made as well, but I will refrain from adding those.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Liquipel - electronics - Updated June 2026

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