After a month of waiting for our car to be repaired, I am relieved and happy to see it's back to it's original state. They did a great job fixing the collision repair. You wouldn't be able to tell that the car was in an accident. Only downfall was the wait time. We waited week after week for a part that they had trouble getting from the Kia dealership. Despite the delay that was out of their control causing us to spending thousands on rental while waiting for our car to be fixed. Glad it's over and we have our car back. read more

Lito Auto Body - Body Shops Near Me - Napa, California

You can always count on getting your car restored back to its original condition. Very kind and courteous at this business

I needed the front bumper replaced on my Lexus. Lito's gave me a fair price, the color matched perfectly and the job was completed a day ahead of time. The plus was the stellar customer service. When you're doing business with a multi- generation family operation, there's a certain sense of pride not available from a national chain. Plus, my entire car was detailed when I picked it up. It was not even close to clean when I took it in. Muchas Gracias GiGi, Randy and crew. I will recommend you to anyone needing body work. read more

Amazing customer service and high quality work at a fair price. I had a car part that needed painting. They took care of it in a few hours and even installed the part for me even though I had neglected to ask them to do this. This above and beyond service was highly appreciated and made my day. Everyone I spoke to at the shop was extremely kind and helpful. I would definitely recommend Lito to anyone in need of auto body work. Great people, great service, and great work, more than I can ask for in any line of work. read more

I sideswiped something at low speed in my wife's car, leaving no punctures in the metal but a gash from the middle of the front door all the way to the rear bumper on the passenger side. Lito's estimator Randy was obviously extremely knowledgeable in the whole repair process, and really put my mind at ease in our initial meeting, capably assuring me that everything would be OK. A week and a half later I have the car back, and it looks absolutely flawless. Everyone I dealt with at Lito was very professional and knowledgeable. I can't speak highly enough about my entire experience from beginning to end, and the quality of their work speaks for itself! Thank you Lito auto body for making a painful experience as painless as possible. read more

Lito Auto Body - Wife's Avalon - Body Shops Near Me - Napa, California

Look no further than Lito if you need work done on your car. Everyone there is knowledgeable, nice and efficient. My car was rear ended a year ago and it was towed to Lito. Carrie, the woman who I worked with, was great about answering my questions, following up with the insurance company, etc. The car ended up being totaled but Lito was great. This year I took my daughter's car in to get an estimate on removing some paint and fixing some dents. Once again, Carrie and Gigi were wonderful. The paint was removed for no charge and they suggested we touch up some of the dings ourselves. I can't recommend them highly enough! read more

Recently brought a AAA claim to Lito Auto Body. The service was outstanding!! I forgot the persons name that greeted and priced out the estimate. She is amazing. Knowledgeable, fast efficient and a great communicator. Loved the text messages. My car was repaired on time and the work was perfect. You cannot even tell that there was damage I have used this company about 3 times now and they have been consistently the best!! read more

We waited two weeks so they could order parts before bring our car in for repair due to a tree branch damaging the car in a recent wind storm. Three and a half weeks later they have been unable to tell us when the car would be done. It's cosmetic damage no structural damage. They have made excuses like it's was more extensive than they originally thought despite a super detailed estimate given to our insurance company. We drove by today. The car has been sitting in their lot for three and a half weeks with no work even started. We have been lied to and seriously misled by Lito Auto Body. Waiting to hear from our insurance company on how to proceed. Likely we will have to start all over with another body shop. In the meantime we have only a few more day's coverage for the rental car, thirty days, from our insurance company. Disreputable only begins to describe our experience with Lito Auto Body. This shop needs new ownership or to go out of business. read more

Great service!! Ron Randy Carrie and Gigi all of them all amazing. I'm glad to bring my car here and kno that it will get the very best attention. Love them all!!! Thank u so much!!! read more

Lito Auto Body is very helpful&kind, albeit understaffed&looking the worse for wear. I went to Lito on account of a recent collision, only to see that the parking lot (and some folks parked on the street itself) looked like it would lead to a further collision. The lot itself was incredibly small&crowded. They do have high quality customer service, and considering my stress, they do take it seriously that candies are a food group. They have a huge bowl full of chocolates&candies of various kinds. They were considerate&helpful. If you need transportation while your vehicle is in the shop, they are more than willing to help. Unfortunately, they didn't have anybody who could do an estimate at the time. Lito could use a much larger space&larger lot. Accidents waiting to happen. Lots of them. read more

I have used Lito's 3 times now and they have always gone over and above in customer service, communication with the insurance company, honest and fair priced work that was all quality! Arranging the rental car for me and having it at the shop for me to pick upon bringing my 2010 Sports Edition Camry after I hit a lost cow in a rural road one foggy night a few days before Christmas was just the beginning of making a difficult time as easy as possible! The car was finished with factory replacement panels/parts and the paint match was a bullseye on the front end which included hood damage, headlight damage and the entire front end of the car. With the car being a few years older the clear coat is faded and all paint ages, with metallic aging even more so that makes changes making matching more difficult but my classic car friends who really know paint said it was a great job and it looks all brand new now! Hitting a cow is not your average accident and I was thankful to only have a broken foot but this mean there was damage under the car as well in ways that most accidents don't reach or affect. So this was a different repair in the busiest season (Winter) of the year for auto body shops and also during Christmas shopping days, so getting my car back timely was really appreciated! Everyone was friendly, thorough and very professional and made the whole accident and repair less stressful. read more

My '73 Landcruiser FJ40 had the normal rust in the usual spots as most of these do. I took it to another shop and was told they could not work on it as it was not in an accident. When I took it to Lito's. Carrie let Ron the owner know who quickly stated he can take care of it. He took some photos and said he'd get back with an estimate. When I got home 20 minutes later the email was waiting for me. He gave me a quote and a timeline (which was very short). I returned the Landcruiser to him and two weeks later it was finished. Not only did he and his crew repair all the rust spots, but also repaired and painted the front bumper and grill which had surface rust. My Landcruiser came out as if it had just rolled off the assembly line. She is just gorgeous. The price and timeline were great. I'd highly recommend Lito's for any repair. They deserve more than five stars. read more

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As a small business owner, I find that I'm very hard to please when it comes to dealing with other businesses as I hold them to a high standard. Well, Lito Auto Body completely surpassed those standards and more than exceeded my expectations! From the moment we stepped into their office, Carrie and Gigi made us feel like everything was going to be perfectly taken care of...and it was! Fantastic workmanship, friendly and efficient service, plus my vehicle was super clean and shiny when I picked it up! I can't say enough about them! I highly recommend Lito. read more

Litos is the absolute best! I have taken my car here for all my auto body needs and they always do a perfect job and get my car in and out quickly! I have had 3 different cars taken here and they never disappoint! Carrie at the front desk is amazing and Ron is so great. I never hesitate to call or bring my car in! To top it off they detail clean my car for me which is unbelievable kind! I don't mean a quick wash and wipe, DETAIL! I highly recommend litos for any work you need done on your car! read more

I am very satisfied with Lito Auto Body services - they were prompt with their reply to my online quote request within a business day for a busted Lexus side mirror. Their quote for parts and labor were half the cost of what the dealership quoted me. Lito's used actual Lexus parts too which was important to me. The parts came within 2 business days and got my car fixed very quickly! Thank you Carrie and team for the prompt reply, great customers service and quick turn-around. I highly recommend them for all your auto body work! read more

This review is for my husband's car. Lito's made the whole process of getting his Prius back on the road easy after someone hit him two weeks ago. They did an awesome repair job and kept him in the loop the whole time. He highly recommends them! read more

I got in a car accident and Lito Auto Body fixed my Honda Pilot right/front-end damage well and it was hassle free. Pleased with the whole process. Looked great after and my insurance communicated directly with them so there was no stress. read more

Stopped bye one Friday morning ( up one recommendation from a local dealership) for a small repair. The service was phenomenal! Thank you for helping me get back on the road safely! Everyone was so helpful and friendly from office staff to garage crew! Thank you! read more

I am so happy with the customer service and the quality of the work that I had done at Lito Auto Body. They were easy to work with and did the work in a timely manner. They even take care of returning the rental car and have a shuttle service if needed. I will definitely be recommending Lito Auto body to everyone that I know. read more

I wouldn't recommend Lito's Auto Body to anyone! I found them to be rude and very sleazy business people. I sent my son in to have work done on his vehicle and they totally took advantage of him. The car!s hood looked like a hammer beat it to death and the car was filthy dirty. I asked if they washed the cars like Byron's Auto Body?The lady behind the counter replied to me "why I didn't do business with Byron!s instead of them"? I will For Sure next time! Thanks read more

These folks know what auto body repairs are supposed to be like! Everything went smoothly and on time;kept me informed as the work progressed; handled all the paperwork with the other parties insurance company, and did everything the way it should be done! I've been in the car business for 38 years at a high line car dealership, and the level of professionalism met or surpassed my expectations. Excellent job!! Definitely recommend them for your automotive body repairs! read more

Just took my beloved Corvette in to Lito with some nasty scratches on the driver's door and now it is better than new.Not only that,but they identified another issue with the car ( not body related,electrical system ) and took the time to phone GM and get the solution . Talk about going the extra mile !! I should not have been surprised as this is the fifth time I have been to Lito,including once with substantial front end damage on my Yukon,and every time they have been outstanding in terms of work quality,dealing with insurance,and SERVICE!!!!! Gigi and the team at Lito are truly amazing! Thank you! read more

Lito Auto Body has outstanding customer service and does excellent work. Thank you Carrie and Ron!

Lito Auto Body and especially the owners Randy and Georgina deserve 10 Stars! They not only treated me like family when I brought my 2012 VW Jetta in for extensive repairs, but they did an unbelievable job and my car looks like the day I drove it off from the dealership! They truly made my car looked like the accident never happened. ( both passenger doors were crushed in from a side impact) The paint matched perfectly and they even detailed the exterior of my car so it looks brand new again1 I cannot thank them enough for the fast,courteous and superbworkmanship and service. I also have my son's car in for repairs ( He hit a deer0 and they are doing everything for us including dealing with the insurance companies and offering us a rent a car at a discount. Thank You Lito auto body for doing a truly awesome job and treating me so well. I am a customer for life. Bill W. Napa, Ca read more

After a hotel employee decided to play New Year's Eve bumper cars while my ride was in valet parking, I was on the hunt for a great body shop that could deal with the insurance punks and get my car back as soon as possible. My wife had used Lito Auto Body once in the past for a small issue, and the place is near my work...so I chose Lito. Long story short: everything went perfectly. They navigated the insurance stuff without a single hitch, had my car back to me within 3 days, and even went the extra mile to make my rental car experience easier. The *only* drag about this place is finding a place to park. That whole cul-de-sac is parked up pretty badly and you'll be better off just parking away from the business and walking up. The whole customer care experience was perfect & professional. I can't say enough great things about Lito Auto Body. read more

The tow truck guy recommended them after I got in a car accident that I caused. I was super shook up and had never been in a real accident before. Carrie in the office was the nicest lady ever. She took care of me, told me all the next steps and kept me informed. I am super thankful she helped me and I would recommend them to anyone. Carries is an all STAR! Cheers, Zack read more

My insurance sent me here to get body work done from a minor bump which left a hefty dent in the rear right side panel of my car. I regret having the work done as Lito returned my car in WORSE shape than before. They fixed the dent, sure, but they lost a stock chrome strip that went along the bottom of the rear door closest to the damage, left that same door LOOSE and rattling against my car due to removing the door hinge and INCORRECTLY putting it back on (I had to get another body shop to tighten the hinge because it got worse over time and the door was about to fly open during driving VERY unsafe). I also had third-party rear parking sensors that no longer work since Lito worked on my car (I checked for a simple disconnection). And the whole rear bench seat was loose, I mean you could lift up the whole cushion (same body shop that fixed my loose door said they didn't lock it back in correctly). TERRIBLE workmanship. Carrie was always great over the phone and offered for me to simply bring the car back to get all of this fixed free of charge per their warranty but I moved 8 hours away to SoCal and that wasn't doable... My car is still missing the rear chrome strip and the parking sensors are done for thanks to Lito. Stay far away from this shop, they'll butcher your car. read more

I came into Litos to get my car bumper evaluated and not only did they look at it, they fixed it on the spot! Love this place!

Fast, courteous, friendly!! They contacted the insurance company, ordered the necessary parts and within a week I had my Toyota repaired. I highly recommend Lito Body Shop. read more

Thank you Lito Auto Body for saving my VW Eos after being rear-ended. It looks and drives as good as new! Great customer service and attention to safety in making the repairs. They worked seamlessly with my insurance company and insisted on high quality parts. I am so happy to have my car back! read more

WOW is all I can say! From our first contact with Carrie to the last contact with the owners was above and beyond when it comes too customer service! I needed options and they provided them and then delivered my car back to me like it was brand new! THANK YOU! read more

The ladies at the front desk are so nice. I got rear ended and got a couple quotes from places and litos was the only one that was willing to replace the plastic cover rather than repair it. Had a few problems with the other persons insurance but at no fault of litos. They took care of speaking to Allstate on my behalf which was awesome. Best part was they covered up a previous rusty spot by my bumper with the paint they had to match my car, not to mention they detailed my car inside and out! read more

Lito Auto Body has the best customer service. They were very patient with all my questions and did a wonderful job on working on my truck. You can not ask for much better workmanship and customer service. Thank you! read more

My wife's brand new 2012 CRV got hit by a semi pulling out of a parking lot! No one got hurt...except for the car. Lito not only brought the car to new condition (it has a 3 stage paint job that is pretty difficult to match) but they had a rental car waiting for my wife to drive for the week it was in the shop. GiGi and Randy run a great operation. Very professional and caring about the situation we were in. We highly recommend them for body work. A+ read more

Auto Body shops are not usually high on any reviewers list, but if you live anywhere near Napa, you should know about this place. Their service is fantastic and the staff is friendly. I chose not to go through my insurance company for damage done by my in-laws and these guys understood and did their best to help me out. Moreover, they repaired my car in two days and it had taken another shop a week to repair similar damage when I was rear-ended the year before. So, I am keeping my fingers crossed that I can avoid a similar mishap this year (I swear there must be a bullseye on my bumper) ,but if I don't, at least I won't need to sweat where I'll take it. read more

I was very pleased with Lito. It's run by a husband/wife team and they really take care of their customers. I took my car in when somebody hit me and Randy dealt with the other party's insurance which was really helpful when they tried to bilk me out of paying for the rental car. Randy made sure they paid for it and everything ended well. read more

I would agree that the service here is amazing and all the staff and owners go the extra mile! I've been there twice for two minor repairs and my car always looks shiny new and squeaky clean! Keri, in the office, deals with all insurance paperwork and rentals (usually already on property!). She is so friendly and gets me in and out of there in no time! read more

It's so nice to do business with a company where everyone goes out of their way to make things go as smoothly as possible. I've had many experiences with auto body shops over the years, and Lito is the best Their work is excellent, their prices are reasonable, and Keri, Randy and Georgina are just really nice people. Where else can you drop off your car and there's a rental car already waiting for you at the shop? I've referred friends to their shop, and they've all been happy with the work and the friendly people as well. read more

As always we are extremely pleased with Lito's Automotive. Their service is 100% amazing and they always go the extra mile to ensure your complete satisfaction. They have superior workmanship, prompt service and are honest, fast and very customer oriented. Thanks Lito for the great service we always receive! read more

Iam very happy with the service of lito autobody. I own a 2015 kia optima it had been hit buy a bus. The paint matches great the guys down a lito did a great job all the way down to the detailer. And a big thx to carrie for dealing with the insurance company and rental car your awesome! My car looks like the day i bought it.. read more