If you live here in the Bay Area, you have rats. We take the amazing area, but rats are a…read moretrade-off. Basically- Alex at Little David was awesome. He addressed the problem within a week. Antoher service had been working on it for months- literally months. Alex, wes potlie, timely and professional. Most importantly- he got the job done. This is your place when those rats still to get too bold!

I have not managed to reach those people. I sent them text messages, no response, I spent my…read moreexpensive time to go to their website, find some kind of contact form, filled in all info - still no response. There is no even an emall address published at their contact page. The contact form does not have the attachment options, so I could not attach images. And this contact form does not work at all. I spent even more of my expensive time reaching them on the phone 2 times asking if they received my request for service via contact form - no, they have not.. It should not work like that in the modern world. They force their potential clients to spend their expensive time on the primitive issues - just request the initial info about their services. I just went to some other company, and it took just 2 min to get all the full required info in written form (via yelp or text) and after reviewing it to schedule an appointment also via messaging, just 1 min spent. They definitely have to adjust their customer support processes. Currently it is old-fashioned, like it was 20years ago. The world has changed since then. People are busy and prefer to spend minimal time on such primitive issues. They lose lots of clients.

Carlos and his team are knowledgeable, and showed up right away to inspect our home's crawl space…read morefor unwelcome visitors. They were thorough around the entire properly as well. Highly recommend!

We noticed evidence of mice in the attics. I've spoken with a few other pest control services…read more Their quotes range from 1000's to tens of thousands. Carlos and his crew came out on a chilly early morning to accommodate my schedule. They did a thorough check around my house and offered a few tips to prevent/get rid of them. He appears to be very knowledgeable and genuinely want to help me resolve the issue. The most amazing thing is he said once I implement his suggestions, I may not need his service. Will definitely follow his advice and if I still need help, he'll be the only one I call.

John is super honest. I called to ask if he can help eliminate drain flies. He said yes, but gave…read moreme a DIY option to save me money!! What an honest man -- hard to come by these days. We appreciate it and will definitely be calling him again in the future should we have pest issues. Thank you John!

If you ever have a rodent issue, John at Heritage Pest Control is your go-to guy. Some months ago,…read moreJohn rearranged his busy schedule to come out (in pouring rain!) to assess possible rodent activity at my home at no charge. After investigation, he determined questionable if any infestation and provided valuable, preventive recommendations to mitigate any potential issues going forward. Fast forward to last month when we had the need for another exterminator (termites) to examine our property, including under our home. This company came back with assessment that we not only had termites (valid) but also had a rat infestation as well(!). As a result, they tried to 'push' a very expensive and prolonged 'contract' that would supposedly fix the problem. This assessment was totally contrary to what John had previously determined and called him back out for a recheck. He promptly came out for another inspection, found no active rodent evidence but sealed up any potential, entry points just in case. We were blown away by what he charged for his service when compared to what the other company was asking. Can now rest easy that our home is tight as a drum as a result of John's service and won't be scammed (and scared) into contracting with other companies for any bogus services. And to top it off, he later stopped by our home (unsolicited!) to make sure we continued to be rodent free. John rocks when it comes to providing honest, expert and affordable service for any pest control issues that you might have.

They don't call back. Called 2x and left 2 messages seeing services and both times no call back.read more

Joe was recommended to us by our landscaper, previously a landscaper at Stanford University. We…read morewanted Joe to eradicate a ground-wasps nest discovered by our landscaper's staff. Joe was super-knowledgeable, pleasant, and fairly-priced. He capably removed the ground nest. We've since engage Joe to spray for spiders that invade our home each spring. We recommend him without reservation. The peninsula needs more resources of the caliber and trustworthiness of Joe Palmieri. (He should have a podcast about pest control.)

Recently we had a very bad skunk smell about a week before Labor Day. Our furnace provider checked…read moreour duct work and confirmed some rodent in our crawlspace. We frantically began our search, but many offered limited services (e.g. prevent but not remove/cleanup) or have no inspectors till after Labor Day. We are glad we found Attical. Their inspector Angie came next day, recommended that we sanitized the crawlspace and covered it in plastic etc. We approved, and next day, their team led by David showed up promptly. During the work, I asked if the deck needs to be checked too. David volunteered to remove a couple of planks and viola - we found the dead skunk right away thanks to his work! After removing it the smell improved dramatically in our house. The work is done well, and they even helped to put wire meshes around my porch and deck to prevent future rodents from coming in. Overall, we are very pleased with their professionalism, quality of work, and promptness.

They were fast and efficient. They were able to come while we were on vacation and now our house…read morekeeps its temperature. Great to come home to a job well done. The pricing was fair and communication was great.

When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

Excellent service. They care about what they do and are really great. definitely will work with…read morethem again if needed.

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

I was worried the guy was not gonna use tools but he did. I did not want to watch him do it bare…read morehanded.

Simply the best folks! Local, 3 generations, trustworthy!…read moreScott, Dick and Dick's dad have a tradition of taking good care of their clients. They're knowledgeable, old school (in a great way), and local. No upselling required!