Hank is a wonderful dealer. I have been to many dealers this month trying to find the right car. Everywhere I have gone they were tried to push me past my budget, my wants, and my needs. Hank showed me cars in my budget and made sure they were reliable cars that were worth the money I was putting into it. I will never buy from another dealer again! read more

I had the opportunity to work with Mitzi Terrell at Long Beach BMW. She was awesome! She was always available to answer any questions I had and really worked hard to make sure that I knew all my options. Mitzi went above and beyond. She was very knowledge about each individual model and type. Her customer service was superb and she really put me at ease. Mitzi ultimately helped me confirm that BMW was for me and offered me a pressure-free experience. I would highly recommend her for any of your future buying needs. read more

I'm a return costumer at Long Beach BMW for the second time. This dealer has the best deal you can find that no other dealer can offer. For the second time, Khoi Diep helped me with an unbeatable deal and made the process very fast and easy. From the management staff, Emilio Roukoz is amazing, very cheerful, helpful, and understanding!!! Be sure to ask for him if Khoi isn't around. They have a great customer service and they work with you to meet all of your needs. The finance department was very fast with all their paperwork's too, within 10 minutes I was out of the door driving in my BMW, THE BEAST!!!HAHA I Highly highly highly recommend you to go to this dealer if you're looking for a great deal and be sure to see Khoi Diep and Emilio Roukoz. Thank you Khoi and Emilio, I'll be back :) read more

Khoi Diep is the man! He is super easy to work with and very friendly. We did mostly everything via email/phone and he arranged European Delivery for my M3 in May. The whole transaction was as smooth as can be. He is quick to respond and very professional. Can't wait to get my car back in the states in July! read more

Long Beach BMW - European Delivery - BMW Welt - Auto Repair Near Me - Long Beach, California

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Robert Feiner is the man! I have had my car for about a month now and could not be happier. He was able to work with my budget and gave me a great deal for the amazing vehicle I got. I cannot repay him enough! If you ever have any questions, go to Rob for sure! read more

Landed at LB BMW because they had a vast selection of certified pre-owned BMW's. From greeting, through test drive of several cars and explanation of each cars features I was impressed with the salesperson, Stephanie Chhun, who was knowledgeable, professional and friendly. While she admitted being new to car sales, her attention in meeting my requests was some of the best customer service I've recently experienced. I bought a 2013 with 27K miles and all the features I wanted, at a great price. The purchase negotiation was stress free and the back and forth landed at my target price without haggling. Sam the finance manager provided prompt completion of all the paperwork with explanation of options. The showroom is comfortable, with seating areas & an option to view car inventory and compare features/price at your leisure on the large monitors while having a coffee! Formally an ALL Toyota all-the-time buyer, this experience and my wonderful car have won me over to BMW. read more

I NEVER write reviews so this is a first but I couldn't let this go without telling people how great my time here was. The team here is informative and professional. I felt comfortable which is not often in a car dealership. I highly recommend this location for your BMWs shopping. They take good care of customers. So if you need a car, make sure to talk to Robert Behr (the sale rep.) or Enrique Labrador (the financial manager). They make car buying/trading a breeze. Thank you for an easy, pleasant transaction. Excellent seller. Thank you Robert for the great service!! read more

Ive been looking to buy a new car for several months. I've been to the BMW in Beverly Hills and Norwalk, none of which compare to the customer service and deals i've seen in Signal Hill. Stephanie Chnun made my buying experience at this dealer amazing and smooth! She was very professional and knowledgeable. She found me exactly the car i was looking for and was able to give me a great deal on it. Definitely recommend buying your car there! Very happy with my buying experience there as well as my new ride! read more

So I got my 2016 M3 in 2 months, remarkable. I Iive in Belmont and picked up the car on a Saturday. The drive back was exhilarating, won't say where or how. Portfolio Sales Manager Ahmad Banat was courteous and responsive in assisting me in acquiring the M3. He kept me informed on the production schedule and shipment from Germany. Ahmad was responsive in preparing the BMW financing plan with me. Portfolio Sales Assistant Joseph Griffith knew every inch of the car and megabits onboard. Joe spent over an hour with me on the "track", so that I won't need a Ph.D to drive the techno car; but you can pretend to be one. Fabulous car buying experience. read more

Came in to Long Beach BMW not expecting to purchase a vehicle. I simply wanted information on my lease and what the next steps were as it ended. Byron Jackson who was referred to me by a good friend immediately answered all of my questions and put me at ease with the end of lease process. After spending a little time in the dealership, Byron suggested an early turn in option which I hadn't fully considered. He was very honest and upfront on my options and went out of his way to accommodate all of my requests. To say that this has been the best car buying experience of my life would be an understatement. Professionalism at its highest level is what I received today. Car buying is supposed to be an enjoyable experience with a great reward at the end... Byron definitely saw to that. If you are looking to purchase a luxury vehicle and want the luxury experience to go with it; go to Long Beach BMW and ask for Byron Jackson. You won't be disappointed! read more

Long Beach BMW - #MINEZ! - Auto Repair Near Me - Long Beach, California

5 stars because Stephanie C. Was my sales rep. She was very easy going when showing me different cars, very accommodating and not pushy like most car sales reps! Even after buying the car she has been very helpful and available to answer any questions. I'm pretty stoked on my 328i! read more

AB and Joseph are the ultimate team for the ultimate driving machine. They took care of us. Great service! They make the BMW experience worth it. read more

I've been to the service area twice and all my experiences have been pretty crappy. I'm here right now actually and it makes me wonder if all customers wait a ridiculous amount of time before being seen. I had an appointment set for 10 and it's nearly 11 as I type this in the service bay. Who knows when we'll even have the paper work going. Not cool Long Beach BMW. read more

I took my car for the same light coming on 4 times and it stills coming on they told Me it wouldn't come again and it happen again. I called Bmw corporate and they are still giving the run around about it . Very disappointed with my car read more

I came into long beach BMW today to get my car pre-inspected before my lease return. The salesmen Ben and his partner Joseph were extremely helpful. The customer service was amazing. Everything from explaining my options for the lease return, speedy service with the pre-inspection to explaining the features of my new BMW. I am writing this review as I sit in my new car to say that I would recommend long beach BMW and that Ben and Joseph need to be recognized for their hard work and outstanding service. read more

Alex Espinoza is new to LB BMW, but he treated my sale like a pro! I had a fixed budget and was only interested in one model, and without trying to sell me something else, he got me exactly what I wanted at a great price! I'm super happy and will definitely recommend him and LB BMW to friends and family! read more

Joseph and Alex did an amazing job helping us purchase our new BMW. Thank you for making it so easy and stress free!

We are first time BMW buyers and we have been driving electric cars for the last 3 years, we decided to get an I3 as we test drove one at the LA car show and fell in love with it. We showed up on a Tuesday afternoon at 1.30pm and ran into Alex, a French man and a new salesman there, we liked him right away because he is a natural, honest person and not one of these "sharks" out there who will lie about everything to make you buy anything. He didn't have these prepared sentences like "I have your christmas deal right here" blah, blah blah... He went above and beyond to make our experience very pleasant, offered us some coffee, telling us to take our time and try several cars as he wanted us to be happy at the end of the day. We could not find the right color/options combination he then offered us to go to the Mini Cooper dealership a few block away as it's the same company and they store a lot of cars there. Good thing we went we found the perfect car for us, we negotiated a different deal they had, he said he will find out, the Manager came with some numbers and made it work. Julio then came by he said he was going to prepare our car, clean it and charge it while we will sign all paperwork, he then explained us everything about the car and handed us his business card if we had any questions to call him. Very nice experience, gorgeous and very clean dealership even the service area is as clean as a dining room! Thank you Alex and Julio for creating memories. Cheers. read more

It's garbage, no customer service, as soon as they sell you a car they are not going to help you out, ignore going to this dealership

I recently had one of those vague warning lights pop up on my dash... i brought my car to the Long Beach BMW service center to get this thing resolved. Brian W was assigned to help me and he did a great job of fixing the issue. He took the time to fully explain to me what would be done to diagnose and fix the problem. thank you! ps... my car was returned washed! bonus points! read more

Great customer service! Beautiful new facility! Everything I was promised was done and the car came back washed! Vic, my service rep. Was very helpful. read more

Long Beach BMW has an amazing customer service. They are nice and helpful and they answered all my questions. Ask for Joseph Griffith and Ahmad.AB. Banat to help you out! read more

I've been to other BMW dealerships closer to my home and I'm glad I made the commute to Long Beach BMW! The experience with Moe was top notch, hassle free with no pressure at all, and I was in and out faster than any other dealership I've dealt with in the past. Joseph was very informative and explained the total functionality of the car and then some. Stuff I never knew existed. We added a wonderful new car to our BMW family and I cannot be any happier. read more

This was the best experience of my life. The staff was awesome, especially Joseph!!!! They're extrememly informative and patient!!!!!!! Ps moe and sam were pretty cool read more

Long Beach BMW - New car - Auto Repair Near Me - Long Beach, California

Amazing service department!!!! Staff friendly and super helpful. Kudos to the service director all employees show they care.

Jenni is the best when it comes to getting excellent deals on BMW cars. She's quick to respond and knows how to find the right car. She had many customers so but I would wait 10 days if I had to to buy a car from here. Worth the experience! read more

Service was quick, friendly and complete. Brian really took good care of me and my car.

Nearly two years after purchasing my car the problems continue. Last night I was pulled over by CHP because the lights above my license plate were considered illegal. The lights that have been on the car since I bought it. I realize that used car sales are as is purchases, but I would think that a dealership would take the time to make sure everything was lawful before selling a car to a customer. So once again, as was the case with my loan paperwork, and the license plates, it is on me to spend more money and time fixing a problem that never should have existed in the first place. read more

This Dealership is awesome!!!! I had an accident the other day and was so upset about how and where I was going to get a new car being that mines was totaled. I went here and "oh my goodness!" The team that worked with me was excellent! Frank Deloache was my Advisor, and that's just what he did well! Frank was so courteous, friendly and professional that I felt so much at ease opening up to him. Frank went over EVERY detail pertaining to the vehicle I was purchasing with a fine tooth comb. He explained everything to me in detail. Easy for me to understand. Frank then sent me over to the finance Manager Sam Hafez who picked right up with the same respect and professionalism that Frank showed me. Sam was able to get me financed at a place that I was extremely comfortable with. (I have some credit issues). He was so funny and personalable. Sam also walked me through every concern and question I had prior to me even mentioning or asking them! I went in crying with sadness about my accident and left with tears of joy! This is an awesome team they have there at Long Beach BMW! I will recommend that you go there and check it out for yourself. In addition, it is a clean and comfortable facility and environment. The Sales Manager Marcel Kimura even came over and introduced himself to us and took great interest in how my purchase was handled. Team work makes dream work! A bad situation was made good thanks to Long Beach BMW. Thank you Anthony Ford, BMW Genius, for recommending this Dealership. Forever grateful and pleased... read more

Leased a new 2016 m4 convertible . I shopped around 3 other dealerships and got the best price from Long Beach BMW. Shouts out to Joseph the genius specialist. He was knowledgable as he introduced me to all gadgets and specs of the car. He went out of his way to assist me and make sure I was satisfied with my car. It has been a pleasant purchase experience and was not an all day process . Would definitely lease another vehicle in the future . read more

Came up from San Diego to purchase a certified pre-owned 335i coupe that I saw online. Worked out a price with the sales staff on the phone prior to driving up. Staff was professional and courteous, and treated me with respect. They honored the price we agreed upon over the phone, gave me what I asked for on my trade, and gave me a loaner 5-series to use while the car I purchased was being prepped. I had a great experience here and will definitely return when I'm ready to trade up. read more

ELOY MALDONADO ask for him if you want a person who knows his product. Got to know Eloy during sale and he has worked for Honda, and Test Driven many cars foer safty details. Speaks English/Spanish, is frendily and wanted me to walk out of there with great experience . give him a call for all your questions 562 2918289 read more

LB BMW sold me a beautiful pre-owned X5 at a very fair market price in addition to giving me a great offer for my trade-in! The service was excellent, and no matter the price of the vehicle, everyone is treated 1st class. Finance and sales department all very friendly and my salesman, Doug Herbert was wonderful! He was not pushy, very knowledgable, and made the sale smooth and easy. Will return when I need another :) read more

I walked into to long beach bmw to look at a brand new M6 next thing I knew due to Alan Atighi professionalism I ended up walking out with a brand new 2014 M6 and so far I have sent now new customers to Alan Atighi. Contact him for all of your BMW needs. read more

I've been a customer of Long Beach BMW for 6 years and I signed up for another 3 years with a new lease this past weekend. I was getting ready to turn in my old car without getting a new lease and Emmanuella from the Lease End Dept recognized an opportunity for me. She contacted Khoi and he gave me a call. Khoi Diep, one of the portfolio managers really helped me. I had an unusual circumstance and he was able to work around it. He went above and beyond for me. We went over the details prior to me coming and when I got there, I was in and out within two hours. The car I'd requested was pulled out and ready for me. I recommend anyone who is looking for good service and a nice car to go see Khoi at Long Beach BMW. read more

I purchased an extended warranty from Harvey Knell a while back. The scope of the purchase was very limited, but I enjoyed my experience. The reason why I like the experience so much isn't really because we reached a good price. I reached a very good price with the dealership I bought my 2011 335d at, but that experience was only so-so. The experience was good specifically because the negotiation process was smooth, no theatrics, no back-and-forth "oops my supervior shot me down." We had a short negotiation through email, we met for an hour, and we're done. The staff was polite and courteous. read more

Ive been driving BMWs for the past 10 years and prior to going to Long Beach BMW Ive had nothing but bad experiences at other Bmw service departments like Las Vegas BMW and Santa Monica BMW. My car wasn't driving smooth and I just move to Long Beach so I checked Long Beach Bmw Reviews and I like what I read . I went in and met with Todd In the service department and he TOTALLY changed my outlook on BMW dealerships. I told him about my pain and frustration with past BMW Service experiences and he told me not to worry my problems are over . He told me car was still under Warranty and they will fix my car for free !! I checked my car in and 6 hours later my 650i convertible was running great and drove like a new car again! Todd Lockwood is a Honest Service Advisor that cares about his customers .I left the Dealership feeling proud to be a BMW driver Since then Todd has done follow up calls and he keeps me in the loop on all Upgraded parts and services for my 650i Thank you Long Beach Bmw you guys are Great Lamar Greer read more

If you're looking for a FANTASTIC go-to person in Service, GO SEE BRIAN "B-DUB" WOOLVERTON!!!!! I've had to bring my car in on several occasions (oil change, small electrical issue, panel issue, nothing crazy) and Brian has been the absolute best!! What a great guy!! Always in a great mood, wonderful attitude, even at 6:45am when I'm dropping off my car! Each time I have dropped off my car, Brian has called me and let me know exactly what's going on with my car - he's given me the exact status on my car within a couple hours after dropping it off. He ALWAYS calls back when I leave a message and/or have a question and has NEVER left me hanging or shaking my head in doubt. I purchased my car from LB BMW about a year and a half ago and it gave me great apprehension when I read all of these one-star reviews. That alone would have left any customer running for the hills. However, as long as Brian W. is there, I will keep taking my car in anytime I need something and I will NOT take it to anyone else. Brian, I wanted to thank you so much for your OUTSTANDING customer service each and every time!!! Even though I'm closer to Creview BMW and could easily have taken my car there, you always give me peace of mind. Thanks so much for the laughs and for always making my experience at LB BMW a pleasant one!! Cheers, Katie K. read more

As a first time buyer, I didn't know what I'd get myself into. Enter Joey Lee and Aaron Ho... they made the experience seamless. I inquired online and received a response shortly from Joey. I told him I'd come in on a weekend, but I decided to unexpectedly walk in late on a Tuesday. Joey made time and helped me out, answered all of my questions and was patient (this was a pretty big decision). He covered all the information regarding the transaction, all the options, services, you name it! Yet, he never pushed me into getting anything I didn't want (which I really appreciated). I told him what I wanted.. and he delivered!! All in all, it was a comfortable experience. I didn't feel judged at all! I love my new car! Thanks Joey, Aaron, Enrique, and Long Beach BMW! read more

I purchased a beautiful vehicle on Sunday, April 17th from the BMW dealership of Long Beach. This was a special gift to myself after a horrible two year divorce from a horrible and abusive marriage. I work hard raising my four little kids and was so excited to find this car, at a price I could afford. I drove it no more than 4 times, and the engine overheated and turned off in the FAST lane on the freeway. I nearly had a couple of accidents as there was no left shoulder and I had to slowly roll across 4 lanes in high-speed commute traffic. Scariest moment of my life. Extended warranties don't kick in until 30 days after purchase so I am being told I have ZERO coverage on now what will cost me over $2,000 dollars and I only put about 300 miles on this car since purchase (70 miles were just driving home from the dealership as I drove a long way to get this car of my dreams). This car was supposedly fully inspected, had low mileage; you'd never expect such a problem out the gate. With 4 small children, the last thing I can worry about are these repairs when my warranty isn't even able to help. Long Beach BMW wasn't willing to stand behind their product to help! read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California