I hardly write reviews, but it was my first time here and I was disappointed, not what I expected especially from a place that costs as much as it does. I booked for a Russian hard gel manicure ($110), as well as a gel pedicure ($120). This was my first time in over four years, getting my nails done, I took a chance at this place.
When I went in I was taken 20 minutes earlier (12PM) to my original booking time (12:20PM) and I was actually very happy about this. My nail tech was Aliya and she did a good job on my nails (not worth $110 though, I'll tell you that much. I will insert a picture). However, I noticed it only took her 45 minutes to complete, not the entire 2 hours. Assuming I could get my pedicure now, considering she finished early, and took me in early, I went to the desk to let the receptionist know and she told me I needed to wait another 2 hours until I could get my pedicure. I asked why, considering I was already done with my manicure, and she said my "appointment" was at 2:30pm. I let her know that I booked both these services at the same time and she said "That's how our system works and we're fully booked." I found this funny considering one, they took me in early. Two, on the email confirmation, it did not tell me the time of each appointment, just how long it could take and who would be doing my nails (will insert a screenshot of confirmation). Another thing I noticed was the person who was supposed to do my pedicure, Hunter (I saw the name tag), had been at the front with her, not only while my nails were still being done, but when I was talking to her after the fact (he was making a coffee and wasn't actively serving anyone, I want to say for about 20-25 minutes). I asked if I can just cancel it because I wasn't expecting to have to wait two plus hours for a pedicure. I also don't know what I'm going to do for two hours, waiting, while my nail tech isn't even servicing anyone, and can easily start on my nails now. The receptionist goes "Okay, you'll still be charged 100%, are you sure?." I let her know, this is a bit of an inconvenience, considering she took me early, finished early, and now I have to "wait" (again, even though my intended nail tech wasn't even helping anyone, and it doesn't make sense that I can't get my pedicure early, when I got my nails done earlier). I let her know that I'm only canceling because me waiting two hours for a pedicure, because my manicure was finished way earlier, doesn't make any sense (You shouldn't have taken me in earlier then). To still charge me $120 for a service I'm not getting, on top of my nail tech not doing anyone's nails is actually quite ridiculous. She goes "Sorry, it's still going to be 100% cancellation fee". Now, I understand the fee if I cancelled the day before, or even if I had cancelled the day of and not shown up at all. They are still a business and need to make money. I can understand the other angle, however that's not what happened in my case. I was still being charged for a service that I was not going to get, on top of my nail tech not doing anything. When I let her know this was my first time here and that I didn't really like that to cancel, I had to pay for the service still, all while knowing I needed to wait two hours when my manicure was already done and my nail tech isn't doing anything. Her response was insensitive and said "You can either come back or wait here, it's up to you". From there I just decided to let it go and pay, because I was not going to wait for two hours for a 40 minute pedicure, that could've been done the whole time we were talking. She tried to me a "discount" but the total still ended up being $230 because I needed to tip the lady who did my manicure. As I was leaving I still said thank you before walking out and she completely ignored me.
For all the good reviews and TikTok's I've seen of this place, this is why I said I was disappointed. I'm not sure what the receptionist had against me, but she wasn't as nice as all the reviews were saying. If anything, she was dismissive and a tad rude. I also think charging your customers so much money, there should be a little bit of empathy and compassion, especially for first-time customers. Being that it was my first time, not exactly the experience I wanted to have. Now I'm down $230, with decent nails that I could've done myself if I knew how to do it, and no pedicure. Needless to say, I don't think I'll come back here. read more