Ran into a problem with my tile countertop project and began exploring other options. Gus walked me…read morethrough everything I would need to know about choosing the material to design and installation. Still considering these options, moving forward with a lot more confidence in the outcome. Thanks !!

Thank you Yelpers for finding this awesome store. Gus is simply remarkable. Needed a remodel of a…read more70's built townhouse but on a budget. Gus helped us find gorgeous but affordable quartz that we used in our kitchen and baths. We had their terrific team do all the installation. Gus is excellent communication and kept me updated about the materials and options for updates. Used them to remodel upstairs bathroom and couldn't be more delighted with outcome, quality of work and professionalism of his team. They arrived as scheduled and were super respectful of the property and cleaned up after themselves. HIGHLY recommend this business and shout out to Gus!

This company has worked on the titles in the bathroom of my south bay property twice - spaced apart…read moreby multiple years. My recollection of the original work is hazy but my memory of the second piece of work is clear. The craftsperson who came in did a great job on the grout between the tiles in the bathroom's shower pan. It so happened that the plumbing in the shower pan was off - a leak destroyed some of the grout that was freshly put in. The company fixed the grout for me quickly and well.

I hired Tile and Grout King to reapply grout in the joints of our bathroom shower and at the base…read moreof another bathroom shower. We live in a new house and wanted a company that could deliver high-quality work matching our home's upscale finishes. The staff was friendly, and we enjoyed working with them. However, we were very disappointed with the outcome. We asked for a very thin line along the joints, but the finished product resulted in thick, uneven grout lines that stood out. For the other bathroom's shower pan, it was recommended to use grout rather than caulk. The grout applied was very uneven and looked as if a black crayon had been used. After spending several hundred dollars, we hired another company to complete the work. We requested another specialist from Grout Kings to handle our project, but they were inflexible and insisted that they could do it correctly. What was initially estimated to cost a few hundred dollars ended up costing a couple of thousand. I cannot recommend Grout Kings, as their work did not meet the quality promised online.

My husband and I had an absolutely wonderful experience here! We visited several other stores…read morebeforehand, but no one took the time to explain things as thoroughly as the team here did. The receptionists were incredibly friendly and accommodating, even when we arrived just 10 minutes before closing because we got off work late. Despite our profuse apologies for coming so close to closing time, they warmly welcomed us, offered us coffee, and took the time to help us. We returned the following day, and Thy helped us find the perfect flooring. She was patient, knowledgeable, and thorough throughout the entire process. Her communication was outstanding, and she made what could have been an overwhelming decision feel easy and stress-free. We also had our flooring delivered to our home, and Quan, our delivery driver, was just as wonderful. As first-time homeowners, we especially appreciated that he took the time to explain different parts of the process to us. Since he is also a contractor, he was able to share valuable insights and tips that helped us better understand what to expect during installation and beyond. We appreciated his friendliness, knowledge, and willingness to educate us! From start to finish, everyone went above and beyond to provide exceptional customer service. We truly had a fantastic experience and look forward to returning as we continue making upgrades to our home. :)

Super friendly and above and beyond customer service! We were greeted right away and the reception…read moregirl even go and show us around. She answered all questions unlike other construction warehouse places I been to. I was able to find my dream shower door brand Pasgo. I been to 5 different places and no one seems to carry this brand. I was so happy to finally find a place that does and also local too! I highly recommended this place! Also they give discount if you pay cash.

My experience with Bay Stone Depot was extremely frustrating and disappointing…read more I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, that expectation was not met.

Incredible all around. Beautifully organized, super friendly staff and incredibly knowledgeable…read more Easily the best store in the space in San Jose. And Rosie is the best!!

Denise Apfelbaum at Tileshop was extremely professional in suggesting tile shapes, colors and…read moredesigns. The showroom offers many possibilities. Denise has very deep experience, and Tileshop provided me with excellent communications as well as prompt and courteous service. In addition to her impressive expertise, I found Denise to be a most patient and caring individual - rare based on my visits to many other tile shops. Denise even recommended that I visit certain competitors before I finally returned to complete my puchase there. The prices are reasonable, and Tileshop promptly credited my account for an unused bag of grout and for unopened boxes of tile, the latter subject to a restocking charge of 25% which I think is reasonable.

Our experience with Denise at Tileshop was absolutely amazing. She knew the ins and outs of every…read moresingle tile product they had on the show floor. She was kind, easy to talk to and very creative in helping us find what we needed.

JLS did an excellent job installing slate tile on my outdoor patio spaces. I had some fussy…read moreaesthetic requirements about getting the new outdoor tile to line up with the existing indoor tile (it's a mid-century modern home). We also had to juggle the work schedule a few times due to weather and holiday schedules. Through all of that, John and his crew were responsive, patient, and accommodating. The final result was excellent and the price was very competitive. I would gladly recommend JLS Tile to anyone.

I was referred to John and JLS by another contractor who could not work on my backsplash project…read more John's quote was reasonable but I was confident they would do a great job. His team were awesome, meticulous and delivered a quality result. They arrived on time, worked diligently, completed the project as stated and cleaned up after they were done. I'd hire them for any tile project you have.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

Anna did an amazing job in repairing a long and deep crack on our kitchen countertop. We have been…read moreputting this project off for some time and allowed the crack to grow far and wide. I am quite handy at fixing household repairs on my own and purchased a variety of epoxy materials too. Given the size of the crack, I decided to inquire around. Most of the folks suggested replacing the entire countertop. That was not an option for us as it was going to cost thousands of dollars. Anna responded quickly to my Yelp message and she answered all my questions patiently. On the appointment day, she showed up on time and got to work right away. It took an entire day to fix the problem and the results were amazing. Price was very reasonable and we are very happy with the results. I highly recommend Anna for stone repairs . See the photos. The surface was polished and is smooth to touch. No unevenness anywhere. Once it is fully cured, the crack line is nearly invisible.

Great work. They repaired a cracked granite counter. VERY hard to see where the mend is, despite a…read morechallenging pattern in the granite. Nicely done. Recommended.