We have used Khoi from Lotus plumbing for 4 years, from installing a new water heater when we first purchased our home. Because we have old plumbing, he has been our go to guy. He is smart, kind and knows what he is doing. He always returns messages promptly and gets out to you as soon as possible. He is very honest and fair with his pricing. read more

Excellent service for a not very big problem Prompt, personal and able to find a cost-effective solution. High scores for Lotus and especially McKenna. read more

Great service. Highly recommended. Will work with them again in the future, if needed.

Khoi and his team did a great job. He's easy to work with and explains what needs to be done and, afterwards, everything that was done (if different). His prices are reasonable. read more

Khoi does decent work at a reasonable price, when or if he shows up. He seems knowledgeable. Four stars. The office staff are horrible. Zero stars. You call. No answer. Leave a message. No return call. Call them again a couple days later. Same thing. Call again and still no response. I need a leaky drain repaired and can't count on someone showing up to do the work. Khoi seems nice, so I hate to leave a bad review, but... read more

Just used Khoi of Lotus Plumbing for an afterhours clogged kitchen sink job. He was responsive and upfront about his weekend rates. Got the job done quickly. read more

Khoi was great at reviewing out issues with our hot water. Highly recommend, especially for folks in Condos.

Khoi and the team at Lotus Plumbing are very communicative, hard working and helpful. I recommend them to everyone who needs plumbing help. We have called on them throughout the years and wouldn't imagine going elsewhere for our plumbing needs. Sometimes you just need someone to take a look at your old house and tell you what is going on. No unnecessary repairs are ever recommended. Khoi is very experienced, friendly and affordable. Highly recommend! read more

Can plumbers be badasses? Yes. I know this because Khoi from KKMJ was just in my house, and my washing machine now works. That's special because it didn't cost me anything. That's right... Not. A. Thing. I brought him in to check out a serious problem with the water supply to the washer. He identified a simple workaround and we just moved the hose. Presto! A working washer. Since he was there, I had him do a bid for running an all new main line into the house. He'll make his money back there... With plumbers and other home contractors, it's all about trust, and Khoi earns it. read more

If there's any such thing as a rock star of the plumbing world, it's Khoi of Lotus Plumbing. Here's a quick list of his rock star-ness: 1. Transparent, honest and frank assessment of your plumbing needs and the unique ability to tell you exactly what must be done in language that anyone could understand. 2. Lightening fast responses to questions and queries. 3. Unwavering punctuality. 4. Polite, clean and fast service with excellent results. 5. Laser-like attention to detail. 6. Commitment to making sure that you absolutely need everything you pay for. Khoi is the kind of plumber that, once you find him, you realize you don't ever need to look for a new one. I'd say that's worth any price except that Khoi's charges are so reasonable you'll never have to pay anything more than what you should. Take out your list of plumbers, put Khoi on it and erase everyone else. If Khoi can't make himself available right when you need him he probably knows the next best person for the job. read more

Honest Affordable Punctual Rescuer Thank you Sir for your prompt assistance today.We look forward taking more help from you in the very near future. read more

If you are ok with $250 an hour than I would absolutely recommend these guys. The work is solid but with bullshit pricing. Id also say its worth your while to have a sitter there making sure they are working and not tweittling their thumbs at that pay rate. They are plumbers not brain surgeons. this rate is obscene read more

Thanksgiving eve we come home from dinner to find our front yard flooded and water gushing everywhere. After shutting off the water I go to yelp to see if there are any recommended plumbers - and yes, there are. Khoi answered the phone despite being on his way to the coast for the holiday weekend and he talked to my husband, figured out what the problem was, explained how to solve it for the night, assured us it wasn't a critical problem (just the irrigation system) and that we could use the water in the house. We'll connect with him on Monday when he's back, but for now I feel comfortable knowing that we'll survive the long holiday weekend and sleep peacefully. Thank you, Khoi, for taking the time to answer the phone and talk to us while you were on vacation. You earned our business and we'll recommend you to all...customer service at its best. read more

A worker had turned on an outside faucet during a freeze so when the weather warmed up, water burst out and wouldn't shut off. Lotus came out within a couple hours, assessed the problem, replaced a component, and was very speedy. I thought their price was reasonable, especially because it was a semi-emergency. They fit me in a very busy day with other customers who had similar problems. I will definitely use Lotus again for plumbing services. read more

Khoi is a top-notch professional who respects you as a customer. I found him through Yelp and I'm happy to give him a positive review - and no, I'm not getting a discount for it! I've had issues with my hot water heater for a long time. But no long story is needed here: I gave him all the facts that I knew through my own research and troubleshooting, and right away he knew what the issue was. Just one hour of labor and a $30 part later, and I have a perfectly-functioning water heater. I've known other plumbers that will give you the run-around and charge for many hours of service, either through deceit or incompetence. I would give 4.5 if I could, because he was several hours late. But I lean towards the 5 stars because his service is that great, even if my experience (and a few others here on yelp) have seen a little tardiness. But he's worth the wait for his honesty, forthrightness, friendliness, expertise, and reasonable cost. I'll be calling him for any future plumbing needs! read more

Khoi and Lotus plumbing did a great job as the plumbing contractor for our basement remodel a few years ago..but on top of that they followed up during this very busy time (years later) with a visit the next day after I called to check on an issue we were having, which ended up being unrelated to our plumbing and nevertheless they helped troubleshoot until the mystery was solved. Khoi was great and whole team was extremely helpful. Thanks so much~ read more

Brandon is very experienced. He was able to find a leaking PVC pipe in the wall quickly and fixed it. His price is very reasonable and the whole staff is friendly and responsive. read more

Khoi was friendly, prompt and did a bang up job. He didn't mess around or waste any time. I would recommend Lotus Plumbing to anyone. If I ever again have plumbing needs, I'm calling Lotus Plumbing. read more

Khoi is an honest and extremely reliable plumber. I recently had him replace a water supply line on my house and can't sing his praises enough. If you need a plumber, this is the guy to call. read more

Khoi was my hero today! Not only did he show up really quickly and get the job done on my leaky faucet, but his prices were fair and he didn't scope around the house pointing out other things I should have him fix (unlike my contractor earlier in the day). He was personable, professional, fast, and will most definitely be getting more of our business as soon as we can close on this house! read more

Super quick response time. Excellent service. Very reasonable prices. Not only do I use Khoi (owner & plumbing master) for my plumbing at home - I recommend him to ALL of my clients. He has never let any of us down!!! read more

I had used Lotus Plumbing before and was satisfied with the work. The water heater rusted out and flooded the basement and I had them replace the tank. We have a tank less heater in the loop and they changed something during the install and voila!, no hot water. Khoi left it that way and then came back with someone ostensibly better qualified to troubleshoot the problem, but no success. They left after telling us they couldn't fix it right now , but would do some research and get back to us. Then, nothing. It's been six months and Khoi still will not show up when he says and doesn't even bother to call. I am in the process of taking him to the CCB and either force him to complete the repair or have his insurer give us the money to hire a QUALIFIED plumber. read more

Personable, honest, and thorough, with reasonable rates. A gem of a find (thanks to pdxgreenteam.com). Thanks Khoi. You have earned our respect, trust, and business. read more

I had an appointment with Khoi yesterday afternoon and he was a no show. No call explaining why. Nothing. I understand if previous jobs ran late, but the not calling to explain why he wouldn't be there is in-excusable. Too bad. He sounds like he's a good plumber if you can get him to show up. read more

It's hard to figure how to rate this guy. All the other reviews of Lotus Plumbing are spot on. Their work is good and it is precise. Khoi and his assistants, Jeff and Cornel, are friendly, courteous and respectful when they finally show up. That's the nub of the problem I had with them. Khoi told me he would swing by early in the morning to check out the work I needed done. This is good practice. Later, when he comes to actually do the work he has all the parts he needs and I know what the job is going to cost. Gotta like that. I would have liked it a lot better if he'd actually shown up. I waited all morning, heard nothing, called him at 1:30 in the afternoon, his answering machine promised he'd call right back. He didn't and I waited the rest of the day. The next morning I wrote a nasty review in Yelp. Two DAYS later he showed up unannounced, said he'd gotten busy and just forgotten to call. This would have made a lot more sense if I hadn't called him and left the message. My opinion is that he read the nasty review and thought it would be a good idea to see what he could do about it. Then he checked out the job and set a new date he would come do the work. A couple of days later he e-mailed me and moved the date back a few days. Okay by me as long as he kept me in the loop. When the day arrived, he showed up an hour early . . . and I wasn't here, so he had to wait for me. Seemed poetic, somehow. Bottom line is, he's a good plumber but sloppy in his dealings wirh customers. read more

All around GREAT! Superb communication by the company in letting us know when they would arrive. Steve showed up and was efficient, knowledgeable, helpful and very kind; beyond wonderful with fixing the issue and costumer service! read more

I have used Khoi on several occasions and he is always affordable, honest and professional. I wouldn't use anyone buy Khoi for any plumbing issue. read more

Nice guy who does good work. I had a leak under my kitchen sink, and it was in the iron pipe. I can do plastic, but draw the line at iron pipe. Khoi was very nice, but a bit scattered. He outright told me that he might have forgotten me if I hadn't called to remind him twice the day of (at his request). I can work from home, so it wasn't a big deal that he was a couple of hours late, but if I had to take work off to meet him, I would have been upset. Get this guy an assistant to do all of his scheduling and he's gold. read more

For anyone living with old plumbing pipes, young children who might put who-knows-what into your toilets, or an otherwise questionable plumbing situation, Khoi ("Coy") is your guy. Today was our first time using Lotus, and the service was excellent. We called with a plumbing situation that was hard to describe, and Khoi made time, day-of, to come and take a look. The problem turned out to be a fixable one, so Khoi went to work on it right away. After all was resolved, we asked him about a secondary issue, to get an opinion. He spent a total of just under an hour with us, and yet charged us only for the time spent actually working on our primary problem. So nice! Instead of charging by the hour, he gave us a fee for the fraction of the hour it took to get the job done. Khoi CLEARLY loves his work. In addition to being extremely easy going and friendly, he was professional, punctual, and thorough. Thank you much! read more

Khoi was amazing. I wish I could recommend his work to my family and friends. He replaced our kitchen sink whenever we did a remodel, and he did a stellar job. His secretary on the other hand... Seems like she has a stick stuck up her a**. We both emailed and called a handful of times about wanting our invoice sent over so that we could pay it. The encounters on the phone with this secretary were not what you'd hope for as a customer... she was rude and blamed us for "paying late" and that she had never seen a message or call from us requesting an invoice... We were polite each time asking nicely for our invoice. On that last call, we told her to give us our invoice amount right then and there so that we could mail a check and get this over with right away. That check was sent out over a month ago. We called to ask if they had received our payment, only to find out that they hadn't and she then again told us we were bad customers and it was our fault the check was lost, and proceeded to be very rude. We finally decided to hand deliver our check, but I am appalled by this woman's immature and rude behavior. She should not be working in customer service and I give her zero stars. The stars in my review are for khoi's work. read more

Last night a Pipe burst in my place and gave him a call. He told me he would be able to make it to my place by early afternoon. He was true to his word. He was able to diagnose the problem and cap the leaky pipe. He called back when he said he would and told me all the costs that would be associated with the job. I plan to use him in the future. Honest work for an honest price. So very happy with his work. read more

Knowledgeable, affordable, personable, responds quickly. Khoi has earned my business, and I send my real estate clients to him too.

I called with an emergency clogged shower drain. Koi came highly recommended by my mother who has been working with him for years. He just so happened to have been in my neighborhood, and was at my place within the hour. Drain snaked, problem solved. Even cleaned up after himself. AMAZING service, and an all around excellent person! I will be using LOTUS for all future plumbing needs. Thanks again, Koi! read more

Khoi was quick to respond regarding a peculiar drain issue. He figured out the solution quickly, fixed it and offered advice on dealing with it going forward. Very professional, courteous, and reasonably priced. read more

It was going so well! Then... He didn't show up for an appointment and wouldn't return calls. Boo. I wanted to like him.

Wow! What a great guy! Professional, courteous, VERY reasonably priced AND punctual!?! No, it's not too good to be true... Khoi came to my house after his work day was over and before he even went home for the day. He diagnosed and fixed my kitchen sink back-up issue very quickly and even cleaned under my sink and the sink itself. Never had anybody go to that measure before. I will recommend you to ALL of my friends and family, for sure! Thanks Khoi! read more

I had a good feeling about Khoi when he entered my house and pulled out some plastic booties to avoid trampling mud into the house. He's worked on four different projects: a broken pipe in my attic, replacing plumbing fixtures in a new bathroom; a broken disposal in my sink and snaking clogged drains. You can text him and he responds quickly. Very service-oriented and dependable. Prices are fair. Go Khoi! read more

I called Lotus Plumbing today to clear a major clog. Steve was extremely nice, friendly and professional. Steve was even nice enough to suggest a way to keep our kitchen drain clog free. Also, the price for the job was excellent!! I think I"ve just found my new plumber. I will call Lotus Plumbing from now on if I have any plumbing issues. Thank you Stacie C. N.E. Portland read more

We just bought a house and had major plumbing issues with the kitchen sink and bathtub. Steve came and fixed all the issues without a hitch. He was very friendly and extremely knowledgeable. The pricing was very competitive. We Will only use lotus plumbing in the future! Thanks Steve! read more

We bought a home three months ago and definitely inherited some bathroom plumbing issues. Initially Lotus Plumbing came out to snake our shower, sink, and re-seal the toilet. Just two months later, things started to back up again so I called them back...was a bit bummed, figured the work should last longer, but knowing we probably had greater fixes at hand. With no delay, they scheduled me back in, and are super responsive with letting us know when they're about to arrive (and were on time). Khoi came out today (at no cost), cleared the drains again, and *really* took the time to look at our pipes and explain the full situation to us. Looks like we have some really wonky pipes and a scenario we have to deal with, but with the on-point info that was presented to me, I'd totally call him again for further fixing, OR the renovation work that needs to be done. Totally evident why the owner does what he does. Felt good to finally get some answers and not just a bandaid. Either way, I really appreciated the time and info, especially from a plumbing company. Thanks Lotus Plumbing! read more