Not sure why this place has many negative reviews.. if I could give more than 5 stars I would! Tara the woman who helped me was so amazing! She went above and beyond for me! I went in last week on my birthday to spoil myself and walked out with 2 card holders. I was indecisive about which one I wanted and Tara was helping me decide but I just loved them both! She showed me a great selection of others I may like as well. I was able to get a hot stamp on one of my card holders right there and then within minutes! Tara was very attentive and showed me around the store at items I may possibly like in the future. She even hooked me up with 2 cologne samples because I told her I loved smelling good! Anyway, I hope this review helps! I'll definitely be going back to this store and Tara the next time I want to spoil myself! read more

I just noticed there are 3 pages for LV for south coast. My previous and current review is for the mall location located on the 2nd floor. After having a decent experience the last time I was here, I returned and looked for DK only to realize he retired. I worked with new sales associate Soroush on this visit. I enjoyed my experience. I usually don't step foot into LV unless I'm looking for something specific. I came today to look at their small leather goods for beauty. I specifically wanted the lipstick pouch and the nice nano. Given that they were new, they sold out but Soroush worked hard to find related items for me. I ended up buying the mirror pouch with the blot papers because it has a usable mirror and could fit credit cards. Soroush helped me narrow down the items and cleaned them for me. He also offered me water to enjoy and gave me perfume samples upon my request. I liked what I purchased and I wasn't the only one. In fact, another customer waiting around saw the item and wanted one too. We talked about how cute the item was. I joked around with my SA and mentioned I helped sell 2 of those today! I'm happy with my experience. Soroush carried out my bags for me and we exchanged contact so that he can keep me updated when they get items I might be interested in. Thank you for another memorable experience and I Iook forward to many more visits! read more

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I've had the pleasure of working with Adrian at Louis Vuitton for quite some time now, and he has always provided exceptional service. I made my last bag purchase with him just last week, but even before that, he consistently made every shopping experience enjoyable and personalized. For my recent appointment, he went above and beyond by ensuring all the bags I wanted to see were in stock and set aside ahead of time so I could compare them and choose the perfect one. He makes me feel like a VIC all the time. I always look forward to shopping with him read more

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We frequent all Louis Vuitton's and this location at the South Coast Plaza is one of my favorites for variety of stores I like to shop at. Simone is our favorite star Client Advisor at this Louis Vuitton. She is sweet, knowledgeable, patient,and an expert l to the brand. If you're looking for superior service with a smile ask for Simone read more

They have a beautiful store with a great selection however the sales associate I was paired with unfortunately ruined my experience. I felt rushed, I felt like he was annoyed with me and I wasn't offered champagne although I purchased a bag and another item. I have gotten great service with a luxury experience from other stores in the mall - especially YSL but I now wish I had just made a purchase online read more

Really disappointed in a purchase of luggage that I thought would be high quality leather only to find that the fake pleather is starting to turn to a gel like substance. Bought this at South Coast Plaza and will try to get the Louis Vuitton repair shop to see how they can fix this issue. I don't recommend buying any of their products if they don't last. Happy Yelping. read more

I have been a loyal Louis Vuitton customer since my early 20s, and I am now in my 50s. Over the years, I have spent tens of thousands of dollars with the brand and have always had exceptional service and positive experiences--until today. Just one month ago, I spent approximately $5,000 at the Louis Vuitton boutique in Hawaii. I have always appreciated the quality of the products and the level of customer service, which is why today's experience at the Costa Mesa location was so disappointing. This was the very first time I have ever returned an item. The wallet had never been used. In fact, it remained in its original box for the entire week that I owned it. I specifically told my daughter that we would not remove or use it unless we were certain we wanted to keep it. After thinking about it, I decided the color was simply too light and would be difficult to maintain, so I chose to return it. When I arrived at the store, I provided my receipt, and my purchase history was already in the Louis Vuitton system. The sales associate, Linda, opened the wallet and immediately claimed she saw a blemish. I explained that the wallet had never been used and had remained in its box since the day I purchased it. I also told her I did not see the mark she was referring to. Despite my explanation, Linda insisted there was a blemish and told me she would not be able to process the return. She then called over a manager. The manager carefully examined the wallet, found no issue with it, apologized to me repeatedly, and processed my return without hesitation. She also informed me that she would speak with Linda regarding the situation. Although the return was ultimately completed, the experience itself was extremely embarrassing and upsetting. I would never attempt to return a used luxury item, and being treated as though I had done something dishonest was both insulting and unprofessional. After being a loyal customer for more than 30 years, it is incredibly disappointing that one interaction with a sales associate could leave such a negative impression. Linda's approach lacked professionalism, empathy, and respect, and it nearly ruined the trust and enjoyment I have always associated with Louis Vuitton. I hope this feedback is taken seriously so that no other loyal customer is made to feel the way I did today. read more

This is my second try here in Costa Mesa. Okay selection, value...ehhhh given that it's not leather on most items. I stopped here to decide on a Mother's Day gift. First time visiting Costa Mesa, sales lady was rude. This time, Isabella helped and was worse than rude. I had questions before making my decision and she was unwilling, uninterested, and frankly, made me feel like my presence was bothersome and she could've moved on to someone else for commission. So with that, I did. I took my business to Van Cleef & Arpels and they didn't discriminate, gave me great service, answered all my questions! If you want service and would like to be treated with respect, spend your money elsewhere. read more

I stopped by the Louis Vuitton store in Costa Mesa to check the sizing on one of their newer caps. The men's and women's sections are now in separate stores, which is a bit of a downside--it would've been nice if my wife could browse while I shopped. That said, the sales associate was friendly and patient as I looked through the latest collection and helped me find the right size. They had a solid selection and the displays were well put together. Overall, a strong LV location. read more

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I stopped by the Louis Vuitton retail store at South Coast Plaza to ask about refurbishing my Baby Louis from the 80s. The woman who greeted me was so kind and directed me upstairs to their third-floor Atelier, where they handle repairs and restorations. The blonde gentleman (sorry I did not get his name) who helped me immediately recognized my bag as a vintage U.S. made Louis Vuitton from that era. He explained that during that time, Louis Vuitton licensed The French Luggage Company to make certain bags in the United States using LV's own canvas and hardware from France. The giveaway on mine was a small leather piece near the zipper that is specific to those U.S. made bags. This meant a lot to me because years ago, at this very location, a salesperson had wrongly told me my bag was fake. I was so embarrassed that I mailed it to Louis Vuitton, who authenticated it and sent it back to me with a certification note. This visit was the complete opposite. He explained my bag was still in good condition and that if refurbished, the leather would be a different shade (he even showed me an example). He encouraged me to think it over since these U.S. made vintage pieces are no longer produced. I asked if he could cut a couple of fraying pieces on the handle, and not only did he burn them so as not to fray, he also cleaned the handle for me. That kind of care, honesty, and attention to detail turned what could have been a quick errand into a wonderful experience. read more

Louis Vuitton - My vintage made-in-the U.S. Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

Ordered and paid for a pair of sandals last week here and came to pick it up this week . Took 30 min to come out with it. Wtf? Seriously there are like 10+ people standing around doing nothing but I have to waste 30 min for a pair of sandals that is already paid for with the receipt? Time is money. Please be more efficient. There is no reason why it takes 30 min to find an order. read more

Louis Vuitton - My Xmas present - Leather Goods Near Me - Costa Mesa, California

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First time visit at this location. I will definitely comeback to it, as long as Christy is available. Christy made me and my mom very welcomed. NONE of the above negative comments/experiences was my experience today. Christy had a content attitude towards helping me out around the store. Took the time to unlocked every purse I wanted to see and even suggested to try it on and see myself in the mirror. Not knowing if I was actually going to make a purchase. Christy was very patient and helpful. As she was making the process to complete the purchase I was able to share the reason why the shopping ,celebrating I and my mother are two successful Mexican bakery business owners and the reason I dont have kids lol (shopping is my baby) which she genuinely smile and laugh. Once again, Christy is the best! REQUEST HER, AS AN LV CUSTOMER WONT REGRET IT! read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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I visited the store on a quiet weekday afternoon. At check-in, I asked for assistance in selecting fragrances, and the staff member told me that someone would be right over to help. After waiting about 10 minutes with no one approaching, I noticed several sales associates standing around with little to do. I returned to the check-in person to follow up, and only then was I directed to a salesperson. There was no acknowledgment or apology for the wait, which was disappointing especially given the premium prices of their products. I made my purchase and received just one sample. In the past, I've been given multiple samples with a fragrance purchase, though this was only my second time buying from them, so I'm not entirely sure what the current standard is. read more

Honest review. I'm not surprised to see such a low rating for this store. Save yourself the trip and just order online. I have only ever ordered my bags online since there isn't an LV store close to where I live. Well, for Christmas my husband said "let's go get the full experience and go into the store." So we drove over an hour to this LV store only to be stopped at the door while it was near empty. When I was finally let in, I was told an associate was going to come find me. I waited 40 min before I just went back and asked why nobody had come to help me? At that point she found someone to help me. I already knew what bag I wanted. I told the sales associate that I had my mind made up but wanted to see a few others. She seemed slightly bothered, but I pushed through. There was a guy associate helping someone else and I could see how he was super attentive, but not my girl associate. Anyway - I walked out with the bag and the manager brought me flowers for the "wait." It was a nice gesture, but the whole experience left a bad impression of this store. So again, I'm not surprised to see the poor ratings. Save yourself the hassle, order online. read more

I love shopping at South Coast Plaza... but every experience at LV here has left a lot to be desired. There is a reason I frequently purchase from other boutiques but still have only one item from LV- the service (or lack thereof). Every time I've stopped by I have to wander around chasing down employees or wait 45 minutes+ for a shoe to be brought out. I understand that it gets very busy.. but this seems to happen every single time I stop by. I tried to buy sneakers a bit back and waited nearly 45 minutes for them to be brought out. When the associate came out he just picked a random shoe off the display and said "just try these" and walked away. I ended up just going to Dior and purchasing shoes there. I really do want to love this store. Especially since I am always at South Coast and I hope that I can have a better experience soon! I'm not one that feels like employees have to cater to my every need, but if nothing is ever brought out or staff seems to avoid you it does create some difficulties in actually purchasing an item. read more

We'll never get anything repaired at this location again. My mother and I dropped off a speedy and a wallet for hot stamping and monogramming earlier this week only to find out that the store somehow lost both of our products. They didn't even have record of our customization receipt, even though we had the receipt that they handed it to us. The employee also never gave us a business card so we couldn't even get in contact with anyone directly. After multiple phone calls that went on during the course of an entire afternoon finally, we get a call from a manager with no apology, but confirmation that he did find our products How does this even happen? Almost $3000 worth of merchandise missing with no store record. Absolutely unacceptable for Louis Vuitton standards. Management resolved for that I'm grateful but this still shouldn't have happened. read more

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I bought my Helsinki (much cheaper). I came in with my new purse asking how to care for it. There were SAs available. Two of them walked away from me. But not, Linda. She helped me with my purse and gave me instructions. She was very helpful and respectful, despite me wearing shorts & flip flops,since I'm retired. In the past when I walked in the SAs would just ignore me. read more

First time here to get an lv for my mother in law. Our sales rep was very nice. She wants pushy or tried to upsell us. Got us what we wanted in a timely manner. read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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Great Customer Service, very friendly and helpful. They brought out a lot of options and made sure I was happy with my purchase. read more

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My recent LV purchases have been from the Beverly Hills location, but I'm likely to start buying from this location again because of Mark. He was able to order one of the Murakami bags I wanted after it was impossible to order anything online the day the new collection launched. I was very happy to finally receive my order after it took longer than anticipated due to its popularity. Mark was very nice, easy to reach, and responsive to my texts. During the whole process, he was very helpful and accommodating. Other employees at this location were also friendly and ready to assist. I'd definitely recommend shopping at this location. read more

Always a pleasant experience shopping. Exceptional service in their apartment on 3rd floor. They make me the most amazing Match each visit. They will even drive merchandise to my home to try on. Amazing customer service! read more

Great selection here, from children's clothes to luggage, throw pillows and of course leather goods. This store is huge, the largest I've seen aside from the Las Vegas location. Love the handbag selection. I need a larger bag that's light when empty so I can weigh it down with my essentials but I appreciate the beauty of such designs as the Vernis. The sales associates were friendly but not aggressive. The store is brightly lit but warm and relaxing, not overpowering. Today there was no line outside LV, though I saw a wait for Chanel and Hermes. At Van Cleef & Arpels one could look around but the wait time to be helped was an hour. read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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I've been buying Louis Vuitton products since 1977. I've spent tens of thousands of dollars at Louis Vuitton and I have never had any problems with any of the items until now. A Monogram Multiple Wallet that I purchased started to Melt at the Seams. One day I pulled my wallet out to use it and whatever Glue they now use was all over the inside of my pocket, the inside and outside of the wallet and on my hands. It was the strangest thing I've ever seen. I have over a dozen Louis Vuitton wallets that I rotate and none of the other wallets have ever had any problems. I took the wallet to the Louis Vuitton "Repair Atelier" in South Coast Plaza and they admitted there was a problem with the wallet. (see review by Ben K. on Yelp to see the exact same problem). Then the lady at the "Repair Atelier" told me that since there was a slight (you have to look very hard to find it) crack on the edge of the vinyl they would not repair it. Since this wallet was hardly used and this issue is a known problem and cost almost $600.00 after tax you would think LV would replace the wallet if they didn't know how to fix it, but NO. The lady curtly replied that they would not do anything to help me out and turned me away. Louis Vuitton has not only lost me as a customer, but most of my friends (since they usually buy something from Louis Vuitton for my Birthday and Holidays). Sad after 48 years of patronage. According to websites such as Reddit there have been huge quality control problems with Louis Vuitton products in the past few years. Search "Louis Vuitton decline" to see all of the problems LV is having. I don't mind spending money on something that is handmade and special, but LV has turned into just another massed-produced product that cuts corners to make a few extra dollars. Now they are making some of their products in Texas. Stay away. Your own Initials are enough! read more

Louis Vuitton - Interior of Wallet with Defective Melted Glue on it. - Leather Goods Near Me - Costa Mesa, California

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I actually got a purse for Mother's Day from this store In September I noticed that the handles were pealing so I took it in to get repair and they told it was going to take 6 to 8 weeks and till now it's been 3 months waiting and my purse not ready every time I called they say that they order the material and have not received them My husband paid so much for a purse that is just sitting in their shop for materials to be repair read more

I came to Louis today 12:/26z I had booked an appointment for a return online for 10:30am through the Louis system. The store did not open till 11. Next the concierge at the front said she would find me when a representative was available - I had to see her out again. I was helped by a gentleman and told him what I wanted he had to pull up the website as he was not familiar with the belt. It was a rerun a gift from my sister which I said multiple times - he ended up crediting back my sisters card as opposed to giving me store credit. I did not walk out with the belt!! Horrible shopping experience! read more

Soon as I walked into the store yesterday I was greeted with Ferma's smiling face and he made me feel so comfortable. He happily agreed to meet me the following day to surprise my mom with three purses. Well, I showed up today and to my surprise he escorted us to a special room and had the purses with matching wallets laid out and it truly was the best luxury shopping experience, ever! My mom felt incredibly special as did I, haha! The whole pampering experience and Ferma's charming personality was just heavenly. I cannot express my gratitude enough, my moms smile and giddy laugh is engrained in my memory forever. If you need help finding the right item or want to make your loved ones feel special, you must request Ferma! read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

My SA Lyn is the best! She got me the colorful monogram murakami collection! Teresa was a sweetheart tying the bandeaus on my bags and getting me the cherry boxes and bags for my cherry collection! Love this location, they are always so nice read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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I had a great experience at this store. I had bought a purse online/via phone that was discontinued (got the last one in the US). After taking it in and out of its bag and staring at it for a few weeks to make sure I liked it, I felt it wouldn't be as timeless. They allowed me to return it without problems (before 30days). The Asian bubbly guy who helped me was so nice and friendly. Unfortunately, I forgot his name. I've met a few sales associates over the past few months of figuring out what I liked (what was worth it to me as it's a huge purchase to make). They are all professional so I think you just have to find the person that you click with and understands you. Sherry was that person for me. She was genuine and had a milder, relaxed approach. She seemed to be able to read what I liked (before I knew what I liked or thought I liked) or maybe her taste was just the same as mine...classic and simple. So even though I had gone to other places to see if there were other options, I waited to make my purchase with her. I tested her a bit, but in the end she helped me pick something that I like more and more each time I look at it. Thank you. read more

Not what the brand it used to be, purchased a wallet exactly 1 year ago and the edging is already falling apart. Wallet is barely in the pocket, it's always in my drawer at work or on the tv stand at home. Contacted LV and was quoted $195 to redo the edging read more

Louis Vuitton - Edge falling apart after 1 year - Leather Goods Near Me - Costa Mesa, California

Amazing location and helpful staff. Daniela, the fragrance expert, was extremely friendly and professional. 10/10 service.

I wish I knew this store had a Yelp sooner. I went for a fragrance refill, and it smells SO bad. Does not smell the same. They gave me super old fragrance that's about to expire. They didn't even give me a receipt. Very strange. Will not return to this store. Oh and of course the refill price was more!! read more

Wish I could give zero star to this LV location. Don't ever shop at the LV store Bloomingdale's. Stay away from this store and especially the managers name Lowyn Yamauchi and Nicole McClough they're both extremely rude, unprofessional. Their tone, attitude and demeanor can't use words to describe. Especially they're always judging the clients. Hopefully that location will have a better management in the near future. If not the clients will shop elsewhere and don't want to deal with the nasty attitude from those two I mentioned above. read more

Went to the LV store in South Coast Plaza yesterday, brought my wife a nice new purse for her birthday. I was also looking for a few colognes for myself. I'd have to say that the customer service was just 'meh', something that I'd expect at a department store. When asked to use the bathroom, the other salesman said something to the effect that my sales rep should help me out and that he usually doesn't if its not his customer. The other customer service reps were just standing around, not very attentive. Didn't offer us any drinks, which I saw others had in hand. When lurking in the cologne section, I showed interest in purchasing, but they didn't seem very motivated to push my decision over into a sale. After the purchase of the expensive purse, I asked for a few samples of the LV colognes (the dry down smells much different on skin then on paper), the rep said they are all out, so I took my business to Hermes across the way there and purchased a ~500.00 cologne, since the attention and customer service experience they provided me was WAY better, including a few samples. Had they been a bit more attentive to me, and actually offered a few samples, I would have easily purchased from LV. Very disappointed in the experience that I expect from a luxury brand. read more

Loui loui loui. Unless we got Gucci , holiday gifts. To spread some cheer, and sport the latest fashion, quality every time , you know we spent every time lol , see you soon . read more

Louis Vuitton - Happy holidays - Leather Goods Near Me - Costa Mesa, California

Ridiculous price hike in the last years. The numbers jumped so much and I'm falling behind. I don't understand the price hike, the economy is bad but the price still rise. Now everything is not affordable even if I do like the brand and product. read more

Came here several times I always get great service they don't rush you and advise you on your selections which is always a great help read more

Customer Service is horrible the Manager is Rude staff sucks and the product is cheap and you spend a lot of money on.

It's definitely a big mistake of visiting this store and now I understand why its review is so bad. We went there happily and planned to buy a gift. Well, we should trust our gut feeling that something wrong with this store. First red light was no proper greeting. Then we saw some customers were waiting for help, even after they waived their hands several times. Short of hands? No no no. We saw several associates were chit-chatting with each other, but no one was interested in helping customers at all. Finally we had to walk away too without any help received. I really want to ask - if you really don't like seeing customers, why don't you just close the store? read more

The service was nonexistent!!! There were so many unattended customers looking for help. When we approached people who seemed to work there they informed us they were not allowed to help for various reasons (I'm the security or I'm folding these scarves). How idiotic! Why not go grab a colleague who can help people?!?! They let thousands of dollars walk out. We left and spent our $$$ at Gucci instead. Don't go here! read more

Incredible service by Brittney Navarro! I hardly know this girl but she is just so amazing! She's so helpful, loving and caring about my products. I truly appreciate it! I took a wallet in for repair and she was excellent at greeting us and made the whole process just a breeze! She explained how the process works (even when I already knew lol). She inspected my item carefully and delicately which I always appreciate because I'm always scare my items might get damaged and I care a lot for my items. She just makes you feel at peace about leaving your items with her The two times that she's helped me she's always had great communication with me letting me know the updates and answering all my questions. My wallet came back before the estimated time and no surprise Brittney called me to let me know it was back. Since I couldn't go pick it up she mailed to me. I opened the box and there she was! My beautiful wallet fixed and carefully wrapped! That's top customer service! Thank you girl! The two times that I've been there she's always a busy bee trying to help others and smiling at the customers that are waiting. Please please keep her forever because she's truly an asset to your company. I wish all the LV personnel would be like her! I will continue doing business with her. She's truly amazing read more